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Hotel Cielo Playa del Carmen

Property class: 3.5
VIP Access

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Photo gallery for Hotel Cielo Playa del Carmen

A stone wall with a Buddha statue, a pool, and a view of the ocean and buildings.
A palm tree, a stone pathway, and a view of the ocean.
An outdoor dining area with tables set for a meal, overlooking the sea.
A coastal view with a clear sky, turquoise sea, and a sailboat.
A building with a thatched roof, multiple balconies, and a central open space with a glass ceiling.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Free WiFi
  • Room service
  • Housekeeping

Explore the area

View in a map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Playacar Beach
    ‪9 min walk‬
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Room options

View all photos for Double Room (Double Interior Room)

A bedroom with a wooden bed, a potted plant, a mirror, and a wall-mounted shelf with decorative items.

Double Room (Double Interior Room)

  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

A hotel room with two beds, a wooden wardrobe, a nightstand, and a patterned rug.

Triple Room

  • 248 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

A hotel room with two beds, a patterned rug, a window with curtains, and an air conditioning unit.

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 249 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

A bedroom with a wooden bed, a ceiling fan, a window with curtains, and a potted plant.

Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 225 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

A bedroom with a bed, a desk, a chair, a window, and a door.

Room, 1 King Bed, Balcony

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 275 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Family Room, Balcony

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 395 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Grand Family Room, Balcony

A hotel room with two beds, a large arched window, and a view of the sea.

Grand Family Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 395 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hotel Cielo Playa del Carmen is adjacent to Quinta Avenida and within a 5-minute walk of other popular sights like Playa del Carmen Main Beach. This 3.5-star hotel has 18 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a rooftop terrace.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Central Square - 8 min walk - 0.5 miles
  • Playacar Beach - 9 min walk - 0.5 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Las Hijas De La Tostada - ‬1 min walk
  • ‪La Vagabunda® Centro - ‬1 min walk
  • ‪Carboncitos - ‬1 min walk

About this property

Hotel Cielo Playa del Carmen

Guests of Hotel Cielo Playa del Carmen enjoy a rooftop terrace, free WiFi in public areas, and spa services. For transportation, you can make use of an airport shuttle (available 24 hours) for MXN 2999.99 per vehicle roundtrip, as well as an area shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, tours or tickets, and luggage storage. Other amenities at this beach hotel include a terrace and a banquet hall.
32-inch TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Ceiling fans, laptop-compatible safes, and desks are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 250 per day)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Carboncitos

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Tile flooring in room
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Paper towels
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 8 years old and younger stay free when using existing bedding

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2999.99 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 2999.99 (roundtrip), (up to 11 years old)
  • Nearby parking fee: MXN 250 per day (1640 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Hotel Cielo Playa del Carmen?

Hotel Cielo Playa del Carmen provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Cielo Playa del Carmen?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Cielo Playa del Carmen on Oct 24, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Cielo Playa del Carmen?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida and Playa del Carmen Main Beach, and within a short walk of Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Is parking available on site at Hotel Cielo Playa del Carmen?

No, there isn't parking available at the hotel.

Is a spa located at Hotel Cielo Playa del Carmen?

Spa services at the hotel include deep-tissue massages.

Does Hotel Cielo Playa del Carmen feature a casino at the property?

No, Hotel Cielo Playa del Carmen doesn't have a casino.

Is there an indoor pool at Hotel Cielo Playa del Carmen?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Cielo Playa del Carmen?

Couples staying at this hotel will appreciate amenities like Netflix as well as a restaurant and Swedish massages.

Does Hotel Cielo Playa del Carmen have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Cielo Playa del Carmen feature a restaurant that includes a breakfast menu?

Yes, Hotel Cielo Playa del Carmen serves breakfast for a surcharge at Carboncitos.

Does Hotel Cielo Playa del Carmen allow pets to stay free of charge?

No, pets aren't allowed at Hotel Cielo Playa del Carmen.

Does Hotel Cielo Playa del Carmen have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hotel Cielo Playa del Carmen?

The closest major airport to Hotel Cielo Playa del Carmen is Cozumel Intl. Airport (CZM), which is 21.9 mi away (256 minutes by car).

Are there rooms with balconies that I can book at Hotel Cielo Playa del Carmen?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean and garden views.

Hotel Cielo Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 368 reviews
Rating 8 - Good. 118 out of 368 reviews
Rating 6 - Okay. 36 out of 368 reviews
Rating 4 - Poor. 11 out of 368 reviews
Rating 2 - Terrible. 7 out of 368 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were pretty clean and the people very helpful.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff, perfect location. The restaurant & 7/11 downstairs was a major plus.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and respectful. They helped us with our luggage and gave us recommendations for good places to eat. Also the rooms were clean and comfortable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights. The staff was amazing and helped replace towels and provide beach towels daily. The place it self was beautiful as well!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right where all the 5ta action is!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, friendly staff!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to stop in playa! It is always a nice stay, clean and well maintained. Close to 5th Ave but still quiet. Love it!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac was working, we stayed for a night. The bed was comfortable, veey content with our stay.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The food at the hotel restaurant was excelllent. Staff were very helpful. Rooms were cool and AC worked really well. Rooftop is a must see.
Stayed 2 nights in May 2026
Verified review

8/10 Good

The staff were very friendly. The location was GREAT, and the room was ok.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Awesome boutique hotel. Very friendly and helpful staff. Location is perfect and I will definitely be going back.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, secure place with friendly staff. Located in a busy district close to ferry and shopping. Restaurant in ground level of hotel was exceptional.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Amenities
Very good Rooms , next to beach , Staff are friendly staff
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and very comfortable. The staff was amazing!
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
AC kept room clean. Staff was friendly. Only downside is that you can hear all the noise from outside.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I love the location. I love the balcony. I like the view.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Air conditioning worked, staff was very helpful
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property was a huge selling point. Central to everything you need, to get yourself access to food, drinks, entertainment, shopping etc. The beach is within walking distance and so are all the other places you'd love to see. The roof top garden/lounge area is ideal for relaxing and enjoying the beautiful scenery of the area, with a direct view of the beautiful beach.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na/good
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how its close to the town and bars and restaurants.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this Hotel
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Amenities
Great locqtion great hotel convenience so close to 5 avenue
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and will be back in the near future!
Stayed 4 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay at Hotel Cielo. It's a great location with a comfy room and excellent service. The dining is fantastic! A truly unique hotel with beautiful views from the roof top terrace; they don't make them like this anymore, beautifully built! Would recommend without hesitation.
Stayed 3 nights in Jan 2026