See all properties
Aparthotel

Heaven Hotel

3.0 star property
Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool

Choose dates to view prices

Photo gallery for Heaven Hotel

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Lobby sitting area
Apartment, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, toaster, cookware/dishes/utensils
40-inch Smart TV with digital channels, TV
Full-size fridge, microwave, toaster, cookware/dishes/utensils

Popular amenities

  • Dryer
  • Washer
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Kitchen

Explore the area

Map
Av. Xcalacoco Manzana 022 Lote 55-1, Predio Los Matorrales, Playa del Carmen, QROO, 77710
  • Gran Coyote Golf
    ‪2 min drive‬
  • Playa Xcalacoco
    ‪3 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪4 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Family Apartment

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Family Apartment

  • 2 bedrooms
  • Sleeps 3
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Full-size fridge, microwave, toaster, cookware/dishes/utensils

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed

You may also like

Ad
On the beach, white sand, sun loungers, beach umbrellas

Princess Family Club Riviera - All Inclusive

Playa del Carmen
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.0 out of 10, Very Good, 841 reviews
$255 nightly
The price is $255
Aug 25 - Aug 26
Total includes taxes and fees
Princess Family Club Riviera - All Inclusive

About the neighborhood

Playa del Carmen

Heaven Hotel places you within a mile (2 km) of Playa Xcalacoco and Gran Coyote Golf. This 20-room, 3-star aparthotel has in-room conveniences like kitchens, balconies, and dining areas.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Gran Coyote Golf - 2 min drive - 0.9 miles
  • Playa Xcalacoco - 3 min drive - 1.1 miles
  • El Camaleón Mayakoba Golf Course - 4 min drive - 2.0 miles
  • Playa del Carmen Main Beach - 8 min drive - 4.6 miles
  • Punta Esmeralda Beach - 10 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Amaranto - ‬20 min walk
  • ‪Alberca - Pool - ‬5 min drive
  • ‪Privilege Lounge - ‬19 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬20 min walk

About this property

Heaven Hotel

Aparthotel in Playa del Carmen with a 24-hour front desk and an outdoor pool
At Heaven Hotel, guests enjoy features like an outdoor pool, a children's pool, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with securing valuables and concierge services. Additional amenities include a terrace, laundry facilities, and a communal living room.
Each apartment is air-conditioned and features a kitchen and a balcony, and there's space to spread out with 2 bedrooms and a dining area. Guests can expect to find free WiFi and a 40-inch Smart TV with digital channels. The bathroom offers a rainfall showerhead and hair dryers. Other standard amenities include a washer/dryer, a ceiling fan, and a safe.
An outdoor pool and a children's pool are on site.

Languages

English, Spanish

Similar properties

Sundeck

Hotel Grand Fifty Suites

  • Pool
  • Kitchen
  • Free WiFi
  • Air conditioning
8.8 out of 10, Excellent, 768 reviews
Hotel Grand Fifty Suites

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Toaster

Dining

  • Wet bar

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Separate dining area
  • Window screens

Entertainment

  • 40-inch smart TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Safe
  • Safe at front desk

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 20 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 117096

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Heaven Hotel Aparthotel
Heaven Hotel Playa del Carmen
Heaven Hotel Aparthotel Playa del Carmen

Frequently asked questions

Are free cancellation options available at Heaven Hotel?

Heaven Hotel provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see around Heaven Hotel?

This aparthotel is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Mamitas Beach. You'll also find Tres Rios Ecopark and Quinta Avenida within a short drive.

Will I be able to park at this aparthotel?

Yes, there is accessible parking available.

Does Heaven Hotel include a casino?

No, Heaven Hotel doesn't have a casino.

Will I find an indoor pool at Heaven Hotel?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Heaven Hotel?

Amenities that appeal to couples at this aparthotel include a kitchen, a wet bar, and a rainfall showerhead.

Does Heaven Hotel have a hot tub?

No, this aparthotel doesn't have a spa tub.

Does Heaven Hotel have a restaurant that serves breakfast?

No, Heaven Hotel doesn't have a restaurant that serves breakfast.

Will Heaven Hotel allow pets to stay for free?

No, pets aren't allowed at Heaven Hotel though service animals are welcome.

Does this aparthotel have connecting rooms?

No, this aparthotel doesn't feature connecting guestrooms.

How far is the airport from Heaven Hotel?

The closest major airport to Heaven Hotel is Cozumel Intl. Airport (CZM), which is 25.6 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.6 mi away.

Are there rooms with balconies that I can book at Heaven Hotel?

Yes, every apartment at Heaven Hotel comes with a balcony.

Heaven Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 101 out of 125 reviews
Rating 8 - Good. 18 out of 125 reviews
Rating 6 - Okay. 4 out of 125 reviews
Rating 4 - Poor. 1 out of 125 reviews
Rating 2 - Terrible. 1 out of 125 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

OSVALDO

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelentes condiciones, al igual que las atenciones y servicio. Recomendable
Stayed 3 nights in Apr 2025

10/10 Excellent

Reshawn, Milton

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was great—staff was friendly and helpful, the property was quiet and well-maintained and our apartment was spacious. We’d definitely come back again!
Stayed 3 nights in Apr 2025

10/10 Excellent

Nancy

Liked: Cleanliness, property conditions & facilities
Very clean and quiet
Stayed 6 nights in Mar 2025

10/10 Excellent

Rebeca Ester

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed there for 6 days with my 5 kids. Everything is well kept and clean. Fairly new building. Kids loved the pool it was kept clean. Got the 2 bedroom, rooms were spacious, with 2 sets of full washrooms and tvs in every room and living room. There’s a full kitchen and fridge so that was great to be able to cook breakfast there before leaving for the day. Close by to a 7/11 right beside the hotel as well as other shops and a laundry mart. We rented a car so there is a fenced garage as well for free use with the hotel. You just have to let them know when you’re leaving and coming back they open 24 hrs. We enjoyed our stay at Heaven Hotel and would recommend for families, as it is more away from the young party life hotel strip.
Stayed 6 nights in Mar 2025

8/10 Good

Yann

Traveled with family
Liked: Cleanliness, room comfort
Good place safety and friendly
Stayed 2 nights in Feb 2025

10/10 Excellent

robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There's restaurants, organic food store, lots of places to walk to and most the staff here are wonderful, polite and apartment is large, recommended by me
Stayed 26 nights in Jan 2025

8/10 Good

Debra K

Liked: Cleanliness, property conditions & facilities
The property was in an easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for aThe property was in a easy location to find safe parking was right at kerbside and very safe. The only challenge we had was the Front Desk staff did not speak English, and the only other complaint we may have would be the beds are extremely hard if you’re there for a long stay, I think they need to upgrade their mattresses.
Stayed 10 nights in Jan 2025

10/10 Excellent

Campbell

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A gem of a hotel with friendly staff. Only downside was you needed a car as it was quite a ways from Playa.
Stayed 21 nights in Jan 2025

10/10 Excellent

Ehteshamuddin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed at the hotel for three nights with my family of five, service was awesome and also the rooms were clean. Loved the place and we will choose this hotel for all our stays whenever we visit Cancun
Stayed 3 nights in Jan 2025

10/10 Excellent

SAMET

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice, budget friendly, could be more clean.
Stayed 8 nights in Jan 2025

10/10 Excellent

salim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay with family. Nearby restaurants and beaches
Stayed 5 nights in Jan 2025

10/10 Excellent

Shaila

Traveled with family
Liked: Cleanliness, room comfort

Love to stay there again

It was a wonderful place to stay. We feel safe and the staff were very nice. It was quite and next two big resorts. We stayed there five days and use the kitchen to cook our food.
Stayed 5 nights in Dec 2024

10/10 Excellent

Melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Heaven Hotel was such a gem of a find. We chose it because of its close proximity to Ocean Riviera Paradise, where our family were staying. We rented a car and could pick up our family in 2 minutes, it was only 10-20 minutes maximum to the shopping and dining of Playa del Carmen. The hotel was nice and clean and new. The “room” was perfect, 2 beds, 2 baths and a small kitchen. The staff were amazingly kind and helpful. There is a plaza right across the street with food choices. There is a pharmacy in the building. It was absolutely perfect. Only 1 complaint I have is the size of the water heater. It was hard to have a completely warm shower. It wouldn’t keep me from coming back though.
Stayed 4 nights in Dec 2024

10/10 Excellent

Leanna A

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Best place to stay when you want to go in tours. Awesome, clean and practical.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, room comfort
My stay here was great! Plenty of places to eat within walking distance, and Xcalacoco beach is only about a 20 minute walk. Very quiet and clean.
Stayed 4 nights in Nov 2024

10/10 Excellent

Cheuk Kiu

Traveled with family
Liked: Cleanliness, property conditions & facilities
the best hotel i stay in Cancun
Stayed 2 nights in Nov 2024

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, room comfort

Very good value

Rooms were very clean and modern and hotel is in a quiet, yet convenient location with a convenience store and a few restaurants across the street.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elsie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is really nice and modern. There is a very convenient 711 across the street. It’s close to the main road (307). You can’t get lost. I also enjoyed the onsite parking. The staff was friendly and the rooms were clean. I would definitely recommend it. It looks exactly like the pictures. The only thing I didn’t like was the limited amount of hot water available when taking a shower. The hot water lasts about 2 minutes then it’s a cold shower. They must have small water heaters. But it’s a minor inconvenience. The elevator was operational while we were there.
Stayed 3 nights in Jul 2024

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was perfect for our plans, it is very spacious, clean and with all services. Very close to the main high way though far enough to be a quiet and nice place, there are few small shops and restaurants in the area for a quick snack, dinner, drinks, coffee and even a pharmacy. Few things that could be improved: - we came late and had to wait over 20 mins at the reception for someone to come and do the check in. - when we left, we were told they will check the room to give the ok, first time i am told when leaving a hotel, though i understand, it would have been nicer to ask first how was the stay and how we liked it or even to say hi instead, it was a weird feeling. The person later explained this is a regular practice. I would suggest the personnel is trained to explained this when people are checking in instead, to add, it will not hurt to ask the guest how was the stayed as they leave, prior to drop the "we will check the room first". Overall we liked the place and we would definitively stay again and recommend it.
Stayed 2 nights in Jul 2024

8/10 Good

Oscar

Stayed 1 night in Jul 2024

10/10 Excellent

Claudia

Stayed 1 night in Jun 2024

6/10 Okay

Nohemi

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

4/10 Poor

Miguel, Midlothian

Traveled with family
Liked: Amenities
The property is nice and in a good location, but it needs better maintenance. The elevator is out of service and the hotel was not accessible. we were traveling with an elderly woman and being here was difficult for her. The sheets were ill fitted for the beds, they were too small.
Stayed 2 nights in Jun 2024

8/10 Good

Leah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, cleanliness, friendliness and location were great for price. Quiet location but easily accessible to dining, beach and shopping. The only complaint would be that the elevator was out of order when we were there but they explained the part they were needing would take a month to come in from Mexico City, also their hot water ran out quickly. Loved being able to wash and dry my clothes with the available washer/dryer machine in the room. Room size was large, very clean and housekeeping did excellent job cleaning when we requested it to be done. Would recommend to my friends and family, we felt safe and comfortable with the surroundings, good tacos just around the corner, having the 7eleven on the corner was very convenient. Would gladly return!
Stayed 5 nights in May 2024

10/10 Excellent

Leopoldo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We would definitely be interested in staying there again
Stayed 1 night in May 2024