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El Dorado Maroma, All & More Inclusive - Adults Only

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4 outdoor pools
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ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE | Living area | 40-inch Smart TV with satellite channels, DVD player, music library
4 restaurants, breakfast, lunch, dinner served; Italian cuisine
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included

Explore the area

View in a map
Playa del Carmen, QROO
  • Place, Maroma Beach
    ‪5 min walk‬
  • Place, Virgen Beach
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for JUNIOR SUITE - MORE INCLUSIVE

JUNIOR SUITE - MORE INCLUSIVE | In-room safe, desk, laptop workspace, iron/ironing board

JUNIOR SUITE - MORE INCLUSIVE

9.6 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for HONEYMOON SUITE

HONEYMOON SUITE | In-room safe, desk, laptop workspace, iron/ironing board

HONEYMOON SUITE

9.0 out of 10
Wonderful
(2 reviews)
  • Beach view
  • 588 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE

ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE | In-room safe, desk, laptop workspace, iron/ironing board

ROYAL RETREAT MI HOTELITO BEACHFRONT SUITE

  • Beach view
  • 276 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for PRIVATE POOL SUITE

In-room safe, desk, laptop workspace, iron/ironing board

PRIVATE POOL SUITE

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 588 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for SWIM UP SUITE

A hotel room with a large bed, a desk, a TV, a ceiling fan, and a view of the pool.

SWIM UP SUITE

10.0 out of 10
Exceptional
(4 reviews)
  • 588 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT HAVEN SUITE

ROYAL RETREAT HAVEN SUITE | In-room safe, desk, laptop workspace, iron/ironing board

ROYAL RETREAT HAVEN SUITE

  • Partial ocean view
  • 408 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT PRIVATE POOL SUITE

In-room safe, desk, laptop workspace, iron/ironing board

ROYAL RETREAT PRIVATE POOL SUITE

  • Partial ocean view
  • 588 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for ROYAL RETREAT 1 BEDROOM STUDIO

ROYAL RETREAT 1 BEDROOM STUDIO | In-room safe, desk, laptop workspace, iron/ironing board

ROYAL RETREAT 1 BEDROOM STUDIO

  • Partial ocean view
  • 588 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Maroma, El Dorado Maroma, All & More Inclusive - Adults Only is within a 15-minute drive of popular attractions such as El Camaleón Mayakoba Golf Course and Tres Rios Ecopark. This 149-room, 4.5-star hotel welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Maroma Beach - 5 min walk - 0.3 miles
  • Virgen Beach - 5 min walk - 0.3 miles
  • El Camaleón Mayakoba Golf Course - 13 min drive - 6.8 miles
  • Quinta Avenida - 24 min drive - 12.1 miles
  • Playa del Carmen Main Beach - 25 min drive - 12.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪El Pajarito - ‬12 min drive
  • ‪Preferred Beach Club - ‬13 min drive
  • ‪Tequila Bar - ‬11 min drive
  • ‪Cat's Lounge and Disco Bar - ‬12 min drive
  • ‪Rendezvous Bar - ‬12 min drive

About this property

El Dorado Maroma, All & More Inclusive - Adults Only

El Dorado Maroma, All & More Inclusive - Adults Only features a private beach, a full-service spa, and 4 outdoor pools. There's free valet parking, as well as an airport shuttle for a fee (available 24 hours). The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations. Other amenities at this adults-only hotel include a nightclub, a gym, and free WiFi in public areas.
Guests can expect to find free WiFi and 40-inch Smart TVs with satellite channels and DVD players. Bathrooms offer hair dryers, free toiletries, slippers, and toothbrushes and toothpaste. Other standard amenities include balconies, free newspapers, and safes.
4 outdoor swimming pools are on site along with a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Náay Spa. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

SWIM UP JUNIOR SUITE | Balcony view
El Dorado Royale, All & More Inclusive Adults Only
Playa del Carmen
  • Pool
  • All inclusive
  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 624 reviews
$324 nightly
The price is $396
Jun 1 - Jun 2
Total with taxes and fees
El Dorado Royale, All & More Inclusive Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 4 bars/lounges
  • 4 restaurants

Restaurants on site

  • 24 SWIM-UP BAR
  • CARIBBEAN GRILL
  • LIMA LIMÓN
  • MIO CUCCINA ITALIANA
  • PAPITOS GOURMET BEACH

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Music library
  • Nightclub
  • Snorkeling
  • Volleyball

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Firepit
  • Garden
  • On a private beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

More

  • Humane treatment of captive wild animals
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free valet parking.
Property Registration Number 08203073

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

El Dorado Maroma All Inclusive
El Dorado Maroma Karisma
El Dorado Maroma Karisma All Inclusive
Maroma Karisma
El Dorado Karisma
El Dorado Karisma All Inclusive
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Karisma Gourmet All Inclusive Hotel
El Dorado Maroma Karisma Gourmet All Inclusive Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma Gourmet All Inclusive Karisma
El Dorado Maroma Karisma Gourmet All Inclusive
Hotel El Dorado Maroma By Karisma, Gourmet - All Inclusive
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive Karisma
Hotel El Dorado Maroma, Gourmet All Inclusive by Karisma
El Dorado Maroma By Karisma All Inclusive
El Dorado Maroma By Karisma Gourmet All Inclusive
El Dorado Maroma Gourmet All Inclusive by Karisma

Frequently asked questions

Can I book all-inclusive rates at El Dorado Maroma, All & More Inclusive - Adults Only?

El Dorado Maroma, All & More Inclusive - Adults Only is an all-inclusive resort and rates come with all meals and onsite activities. Activities include rowing/canoeing and volleyball.

How much does it cost to stay at El Dorado Maroma, All & More Inclusive - Adults Only?

As of May 8, 2026, prices found for a 1-night stay for 2 adults at El Dorado Maroma, All & More Inclusive - Adults Only on May 31, 2026 start from $593, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around El Dorado Maroma, All & More Inclusive - Adults Only?

This hotel is situated in Maroma within a 10-minute walk of Maroma Beach and Virgen Beach. Tres Rios Ecopark is also within a driving distance of 4.6 mi.

Is there parking available at El Dorado Maroma, All & More Inclusive - Adults Only?

Yes, secured valet parking is offered for free at the hotel.

Is a spa located at El Dorado Maroma, All & More Inclusive - Adults Only?

Náay Spa is the hotel's spa and services include aromatherapy, massages, mani/pedis, and body treatments.

Are there luxury amenities available at El Dorado Maroma, All & More Inclusive - Adults Only?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a private beach, and a poolside restaurant at this hotel.

Does El Dorado Maroma, All & More Inclusive - Adults Only include a casino?

No, El Dorado Maroma, All & More Inclusive - Adults Only doesn't have a casino.

Is there an indoor pool at El Dorado Maroma, All & More Inclusive - Adults Only?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at El Dorado Maroma, All & More Inclusive - Adults Only?

This adults-only hotel offers many amenities for couples such as a private beach and some guestrooms include a private plunge pool and a private indoor hot tub.

Does El Dorado Maroma, All & More Inclusive - Adults Only have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does El Dorado Maroma, All & More Inclusive - Adults Only feature a restaurant that includes a breakfast menu?

Yes, El Dorado Maroma, All & More Inclusive - Adults Only has 4 restaurants, and serves free cooked-to-order breakfasts each morning.

Does El Dorado Maroma, All & More Inclusive - Adults Only allow pets to stay for free?

No, pets aren't allowed at El Dorado Maroma, All & More Inclusive - Adults Only.

Does El Dorado Maroma, All & More Inclusive - Adults Only have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to El Dorado Maroma, All & More Inclusive - Adults Only?

The closest major airport to El Dorado Maroma, All & More Inclusive - Adults Only is Cancun Intl. Airport (CUN), which is 27.1 mi away (42 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 15.1 mi away.

Are there rooms with balconies at El Dorado Maroma, All & More Inclusive - Adults Only?

Yes, every guestroom at El Dorado Maroma, All & More Inclusive - Adults Only comes with a balcony and some offer ocean and garden views.

El Dorado Maroma, All & More Inclusive - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 173 out of 214 reviews
Rating 8 - Good. 27 out of 214 reviews
Rating 6 - Okay. 9 out of 214 reviews
Rating 4 - Poor. 5 out of 214 reviews
Rating 2 - Terrible. 0 out of 214 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jenny, Cresco

Stayed 4 nights in Jan 2026

6/10 Okay

Breannah A

Stayed 4 nights in Jan 2026

10/10 Excellent

Veronica, Aurora

Stayed 3 nights in Dec 2025

10/10 Excellent

Jamie Lynn, Brentwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at an El Dorado Resort and we will definitely be going back. One year ago we stayed at the El Dorado Royale, and that property had three resorts on it - beautiful, but a lot of walking. The El Dorado Maroma had a much better beach, but the property with the Royale and the Casitas had more pools. We enjoyed that this resort was smaller and had less people, but still had all the great restaurants, entertaining shows, and the staff went out of their way to get us whatever we needed. We had a wedding ceremony on the beach in Maroma, and it was beautiful! Everything was perfect - this was our favorite vacation spot yet!
Stayed 7 nights in Jan 2026

10/10 Excellent

christopher

Liked: Cleanliness, amenities, property conditions & facilities
Please don’t be mislead by negative reviews regarding the service and quality of the resort. First please understand the model of the hotel which yes it’s tight security but are you telling me you don’t appreciate that? The quality of all food you will eat already included in your nightly stay is really incredible. Yes small portions but quality is more important. I can find one time in 5 days that staff didn’t say hello. So we understand the tipping process in which services are delivered which is customary in the US. You can trust pretty much anyone to get you change for your US dollars. We enjoyed this resort!
Stayed 4 nights in Jan 2026

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The grounds, the staff, and the facilities were all excellent. Only a couple things need improvement and that would be the beach and a buffet. The beach next door was cleaned with a tractor and this one was hand raked. The tractor had a by far, cleaner beach. The lack of a buffet on property meant a limited breakfast and lunch menu which was pretty identical to the other restaurant on property and an hour for each meal. I would have liked a grab and go option to ordering. Regardless, we would definitely return.
Stayed 5 nights in Dec 2025

8/10 Good

Thandeka

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great clean room, friendly staff and great food. No entertainment except for live music some days. Overall we had a great relaxing time
Stayed 4 nights in Dec 2025

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a huge room, enjoyed the beach and main pool and bars, kayaking and included snorkel and drinking catamaran outing. Dinners were good, especially Italian restaurant Mio, Palafitos which cost extra. Mexican and Caribbean restaurants were good also. Had great experience with the spa (extra $) Best lunch was the taqueria. Staff around property were nice and friendly and helpful. They try to upsell a lot for wine or special dinners or to join club, and the included room credit is really just a smaller credit for each of several different extra cost things, not one credit you can apply to one expensive charge. Still our 3 rooms for adult family and the experiences were great for all.
Stayed 5 nights in Dec 2025

10/10 Excellent

ARCHIBALD Waldo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The room was amazing and the staff is very friendly
Stayed 4 nights in Nov 2025

10/10 Excellent

Meridee

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and made sure we always had what we needed. The room was spotless and maintained throughout the day. The food was really good with a wide variety offered. There are plenty of activities on the property so you can be as busy as you want or just relax by the beach. Would definitely visit again!
Stayed 7 nights in Nov 2025

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room kept clean. Staff on grounds kept everything clean snd beautiful. Restaurant food had a great selection and prepared nicely.
Stayed 7 nights in Nov 2025

10/10 Excellent

Dante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend property invest in a pool heater for the colder months as Nov-Feb. the swimming pools were cold. The rest of resort was magnificent along with beaches are extremely beautiful.
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael Clay

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was fantastic! From the food to the cleanliness, to the staff.
Stayed 4 nights in Nov 2025

6/10 Okay

Silvia

Stayed 2 nights in Nov 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We picked this all-inclusive, because it is well-rated for service, food and is noted for being a quiet, all adult resort, with a great beach. We were not disappointed - we had a rejuvenating relaxing beach holiday. There was a bit of a sales pitch, when booking our dinner reservations, for their vacation club, but we were firm in letting them know, thank you, but, no thank you, and that was the end of the sales pitch, so no issues. Overall, good value for our time and money. Recommend. :)
Stayed 6 nights in Nov 2025

10/10 Excellent

Tressa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our first visit to El Dorado Maroma and we loved it! The staff were outstanding. A few people stood out to us. Angel in Limo Limon, Arturo, Israel and Oswaldo with the entertainment staff. Armando and Marco the beach butlers were so helpful. The grounds were beautiful. We will definitely be back!
Stayed 6 nights in Nov 2025

10/10 Excellent

Joel

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place is elite. Access to beach is so close to rooms and restaurants. Service is next level. Francisco and Carlos best bar tenders. Manuel and Marco so helpful setting up beach chairs. Gustavo at the restaurant. Hebert and Liliana at the spa are amazing. Bryan scheduling the massages was great to work with. The food was amazing at all restaurants. The house win is good and if u want to upgrade lots of options. The ability to eat so close to the beach at two restaurants. This is a great place if u don’t want to walk a lot and enjoy great service. Not a mega size hotel but I liked the more intimate higher quality food and service. Highly recommend and hope to go again. Miss it already!!!
Stayed 6 nights in Nov 2025

10/10 Excellent

Teena

Stayed 6 nights in Nov 2025

10/10 Excellent

julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment staff was fantastic as well as all the rest of the resort staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Mikayle Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't see a hot tub. But I did use the spa that has a jacuzzi hot tub and cold plunge pool. The bars (plural) are fully stocked and the bar tenders are friendly and pour nicely.
Stayed 4 nights in Oct 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar none, the nicest resort I’ve ever been to. The staff is amazing. Very friendly people and they really go the extra mile to make sure you are happy with whatever you’re doing or enjoying. The rooms and grounds are impeccable. The food is exceptional. Great service everywhere you go including the beach. My only complaint is their prices at the spa are outrageous. Ballpark $300 for a 90 minute massage is offensive. Other resorts I’ve been to offer the same services for $80. In the NYC area it’s $90-$130 and it’s done by certified massage therapists.
Stayed 7 nights in Sep 2025

6/10 Okay

Victoria

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old carpet and noisy property. Need more food options and variety
Stayed 4 nights in Oct 2025

6/10 Okay

Gregory

Traveled with partner
Liked: Staff & service
Pros: Very friendly staff. Very delicious food. Beautiful beach. Cons: pool floors are slick tile. Our in room AC leaked condensation into one of our suitcases. The toilet in our room leaked at the floor. No night life! Have to make reservations for dinner each night. Reservations and times were mostly booked up for what we wanted to do. For all-inclusive there were lots of upsells and offers for “additional” services. Expedia gold membership was supposed to get us an automatic upgraded room. When they attempted to upsell our room and I told them we automatically get upgraded because of our gold tier status, they said the upgrade was unavailable. Then he told us we were already upgraded. Yet we were in the least expensive room they offered. Some arrangements had to be made with different representatives. Airport transfer at one desk, use at the included water park Nextdoor at another building, get bags brought down for our departure another building, reservations for dinners back to the other building. Crazy! Overall, still a good experience. Beautiful beach! Great staff! Good food. Just some things could have been better handled. It was still a nice vacation that we enjoyed.
Stayed 6 nights in Oct 2025

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Decent all inclusive. Had issues with room leaking water and bought a romantic dinner on the beach package to have them show up late and for us to get bite up by mosquitos
Stayed 4 nights in Oct 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is perfect if you are looking to rest and relax. The location is beautiful, and the resort is small and quiet. Overall the food was higher quality than most all inclusive resorts. This is not a “party” resort.
Stayed 4 nights in Oct 2025

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