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Balkón Boutique Hotel

3.0 star property

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Photo gallery for Balkón Boutique Hotel

A modern outdoor seating area with a view of the sea, featuring a bar, lounge chairs, and a large potted plant.
A modern hotel lobby with a seating area, a reception desk, and large windows offering a view of the street.
A hotel room with a bed, a desk with a laptop, a television, and a large window with curtains.
A person holding a cup near a blue-tiled infinity pool with a sunset view.
A modern interior with a wooden floor, a seating area with a table and chairs, and a view of the sea through large windows.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida 10 entre Calle 60 y 62, Playa del Carmen, QROO, 77728
  • Place, Mamitas Beach
    ‪10 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪13 min walk‬
  • Place, Quinta Avenida
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪54 min drive‬

Room options

View all photos for Double Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a large window, and a view of the cityscape.

Double Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room, 1 Queen Bed

A hotel room with a bed, a desk with a laptop, a chair, a TV, a window with curtains, a bedside table with a vase, and a round mirror on the wall.

Double Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 183 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Double Room, 1 King Bed

A bedroom with a bed, a round mirror, a hanging light fixture, and a wooden shelf with a vase.

Double Room, 1 King Bed

  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 1 King Bed, Balcony

A hotel room with a bed, a desk with a laptop, a television, and a large window with curtains.

Superior Double Room, 1 King Bed, Balcony

  • City view
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE SUPERIOR TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

View all photos for luxury king balkon

A modern hotel room with a bed, desk, chair, and a large window.

luxury king balkon

  • 322 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE SUPERIOR KING BED

  • Sleeps 4
  • Free WiFi

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About the neighborhood

Playa del Carmen

Located in Luis Donaldo Colosio, Balkón Boutique Hotel is a leisurely stroll from popular sights such as Mamitas Beach and Quinta Avenida. This 24-room, 3-star hotel has conveniences like a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Mamitas Beach - 10 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 13 min walk - 0.7 miles
  • Quinta Avenida - 16 min walk - 0.9 miles
  • Quinta Alegría Shopping Mall - 4 min drive - 1.4 miles
  • Punta Esmeralda Beach - 7 min drive - 1.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪San Lucho Mezcaleria - ‬8 min walk
  • ‪Crisol - ‬2 min walk
  • ‪Ceviche Corazon - ‬5 min walk
  • ‪Quinta Parilla - ‬7 min walk
  • ‪Bajo Café Quinta - ‬4 min walk

About this property

Balkón Boutique Hotel

Balkón Boutique Hotel offers an outdoor pool, a rooftop terrace, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for MXN 2500 per vehicle roundtrip. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and tours or tickets. Additional amenities include coffee/tea in a common area, a microwave in a common area, and a water dispenser.
42-inch flat-screen TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds sport premium bedding and down comforters, and bathrooms offer rainfall showers and hair dryers. Other standard amenities include minibars, safes, and desks.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Destination fee: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 2500 per vehicle (roundtrip, maximum occupancy 4)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 009-025-000894/2026

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Balkón Boutique Hotel Hotel
Balkón Boutique Hotel Playa del Carmen
Balkón Boutique Hotel Hotel Playa del Carmen

Frequently asked questions

Is free cancellation available at Balkón Boutique Hotel?

Balkón Boutique Hotel offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Balkón Boutique Hotel?

As of Aug 9, 2026, prices found for a 1-night stay for 2 adults at Balkón Boutique Hotel on Aug 22, 2026 start from $50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Balkón Boutique Hotel?

This hotel is situated in Luis Donaldo Colosio within a short 14-minute walk of Quinta Avenida and also 15 minutes on foot from Playa del Carmen Main Beach. You'll also find Mamitas Beach and Playacar Beach within a short drive.

Will I be able to park at Balkón Boutique Hotel?

No, there isn't parking at this hotel.

Does Balkón Boutique Hotel have a casino on the premises?

No, Balkón Boutique Hotel doesn't have a casino.

Is there an indoor pool at Balkón Boutique Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

Is Balkón Boutique Hotel good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, proposal/romance packages, and free pool cabanas.

Are there hot tubs at Balkón Boutique Hotel?

No, there isn't a spa tub at this hotel.

Does Balkón Boutique Hotel feature a restaurant that includes a breakfast menu?

Balkón Boutique Hotel offers free continental breakfast each morning though there is no restaurant.

Does Balkón Boutique Hotel allow pets to stay free of charge?

No, pets and service animals aren't allowed at Balkón Boutique Hotel.

Are there connecting rooms at Balkón Boutique Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Balkón Boutique Hotel?

The closest major airport to Balkón Boutique Hotel is Cozumel Intl. Airport (CZM), which is 23.1 mi away (258 minutes by car).

Can I book a room with a balcony at Balkón Boutique Hotel?

Yes, some guestrooms at Balkón Boutique Hotel offer a balcony and may feature city views.

Balkón Boutique Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 80 reviews
Rating 8 - Good. 16 out of 80 reviews
Rating 6 - Okay. 9 out of 80 reviews
Rating 4 - Poor. 2 out of 80 reviews
Rating 2 - Terrible. 5 out of 80 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Yaritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place , very clean and quiet !
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Balkon boutique Hotel has the best staff in Playa Del Carmen!
Stayed 9 nights in Oct 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay that got extended more than once, that says it all!
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, smells nice, and some how new. I’ll definitely stay again
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended stay on extended stay, wish I was still there!
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! I would definitely come back
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, although didn’t feel as nice as the first time I stayed there
Stayed 1 night in May 2025
Verified review

2/10 Terrible

Mateo

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is very noisy
Stayed 10 nights in Jun 2025
Verified review

8/10 Good

Kirsten

Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The room was a good size with a good shower. Take note when they describe balcony as this is not a balcony with space to sit on. Great facilities for coffee and tea in the lobby. The staff were very helpful with organising cheaper taxis for us
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The desk personnel were very nice and helpful. The roof top pool was small bet clear and area around was comfortable. The rooms were clean and the shower was hot and had good pressure. The lobby had free coffee and cold water refill station. The hotel was very good for the price.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Mily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service, very clean and neat overall. The rooms were spacious and had nice, modern decorations. My favorite part was the rooftop pool which despite not being ocean front had a very nice view. Fairly close walking distance to main attractions ( 5th avenue ) staff was nice and respectful. The little restaurant at the corner has pozole Thursdays and let me just say best pozole I've ever had!! Had an awesome stay at Balkon Boutique Hotel! Thanks!!
Stayed 3 nights in Aug 2022
Verified review

6/10 Okay

Yeeke

Liked: Cleanliness, amenities
The room was clean and had all the facilities needed. Staff was friendly. The rooms are so noisy, you hear noise the entire night, I think there is no isolation at all. They provide earplugs in the room, but even they don’t help a lot, you can still hear the noise from outside through them.
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liveth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Dec 2024
Verified review

6/10 Okay

Amber

No hot water
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Diana Fabiola

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
La habitación no limpiaron bien y las toallas no las cambian a menos que informes, todo muy céntrico y la atención de los encargados muy bien
Stayed 4 nights in Mar 2026
Verified review

4/10 Poor

Leif

Liked: Cleanliness
Disliked: Staff & service
Fick först nyckel till fel rum. Nästa rum var en enda röra. Sen var vi tvugna att byta rum. De rummet hade inga handdukar. Lite för många problem på så kort tid.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, amenities
Ubicación
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está bien ubicada, tiene lugares para comer cerca (recomiendo mucho "Que huevos" y considero que era bastante seguro. Me gustó el trato del personal, el area de la piscina, la habitación muy bonita. Lo unico que no me gusto fue que se sentia mucho un olor a cigarro en los ascensores. Les sugerería tener un fridge para que los huespedes puedan comprar bebidas :)
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal fue muy amable desde nuestra llegada, está perfectamente ubicado y la comodidad de la habitación permite descansar
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

GibboRadio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
instalaciones, comodidad.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super service - udemærket hotel.

Lille hyggeligt hotel med fin beliggenhed.Vi havde booket 2 nætter, men endte faktisk med at booke en mere, da vi ikke var helt færdige med at se området. Det tager ca 30 minutter at gå ind til centrum og vi kunne godt have fundet noget tættere på til cirka samme pris. Men hotellet var rent og pænt samt meget serviceminded. Det var nok primært pga. den gode service fra Rosset og Guillermo og trygheden der gjorde at vi blev. Parkering er i øvrigt gratis og let tilgængelig.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Gerald

Liked: Cleanliness
Bon hôtel mais un peu froid sans âme.
Stayed 2 nights in Mar 2025