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BALAM Playa - 15 Th. Ave

Property class: 3

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Photo gallery for BALAM Playa - 15 Th. Ave

Private beach nearby, beach bar
Rooftop terrace
Outdoor pool
Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family Studio Suite

Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

View all photos for Grand Studio Suite

Grand Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite

Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, BALAM Playa - 15 Th. Ave is within a 5-minute walk of popular attractions such as Quinta Avenida and Playa del Carmen Main Beach. This 3-star hotel has 20 guestrooms and offers a private beach, an outdoor pool, and free in-room WiFi.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.3 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Central Square - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Marley Coffee - ‬2 min walk
  • ‪Tacos Gomez - ‬1 min walk

About this property

BALAM Playa - 15 Th. Ave

Guests staying at BALAM Playa - 15 Th. Ave enjoy an outdoor pool, free WiFi in public areas, and a porter/bellhop. Self parking is offered for USD 10 per day. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and access to locker space.
Guests can expect to find free WiFi and 40-inch Smart TVs with cable channels and first-run movies. Refrigerators, ceiling fans, and wardrobes or closets are also standard. Change of towels is available on request.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 5 per pet, per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).
Property Registration Number HSR190307TC4

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at BALAM Playa - 15 Th. Ave?

BALAM Playa - 15 Th. Ave offers free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at BALAM Playa - 15 Th. Ave?

As of Apr 10, 2026, prices found for a 1-night stay for 2 adults at BALAM Playa - 15 Th. Ave on Apr 29, 2026 start from $31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near BALAM Playa - 15 Th. Ave?

This hotel is situated in Downtown Playa del Carmen, just steps from Quinta Avenida, and within a 10-minute walk of Playa del Carmen Main Beach and Playacar Beach. You'll also find Playa del Carmen Maritime Terminal and Mamitas Beach less than a mile away.

Will I be able to park at BALAM Playa - 15 Th. Ave?

Yes, uncovered parking is offered for USD 10 per day.

Does BALAM Playa - 15 Th. Ave include a casino on the premises?

No, BALAM Playa - 15 Th. Ave doesn't have a casino.

Will I find an indoor pool at BALAM Playa - 15 Th. Ave?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

What do couples enjoy most about BALAM Playa - 15 Th. Ave?

There are plenty of amenities for couples at this hotel, including a beach bar, an outdoor pool, and a nearby private beach.

Does BALAM Playa - 15 Th. Ave have a hot tub?

No, there isn't a spa tub at this hotel.

Does BALAM Playa - 15 Th. Ave have a restaurant that serves breakfast?

BALAM Playa - 15 Th. Ave offers free continental breakfast each morning though there is no restaurant.

Does BALAM Playa - 15 Th. Ave allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at BALAM Playa - 15 Th. Ave for a fee of USD 5 per pet, per day.

Are there connecting rooms at BALAM Playa - 15 Th. Ave?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from BALAM Playa - 15 Th. Ave?

The closest major airport to BALAM Playa - 15 Th. Ave is Cozumel Intl. Airport (CZM), which is 20.6 mi away (252 minutes by car).

Are there rooms with balconies that I can book at BALAM Playa - 15 Th. Ave?

No, there aren't any guestrooms with balconies at BALAM Playa - 15 Th. Ave.

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.4
Rating 10 - Excellent. 81 out of 327 reviews
Rating 8 - Good. 68 out of 327 reviews
Rating 6 - Okay. 64 out of 327 reviews
Rating 4 - Poor. 38 out of 327 reviews
Rating 2 - Terrible. 76 out of 327 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

colette Marie

Liked: Cleanliness, amenities
More cleaning of the rooms. Better water pressure in shower.
Stayed 11 nights in Dec 2025

10/10 Excellent

Courtney

Stayed 1 night in Dec 2025

6/10 Okay

Lawrence Ross

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nothing special.Room was clean.Pesonally little nosey for me
Stayed 2 nights in Dec 2025

4/10 Poor

Karl

Stayed 8 nights in Dec 2025

2/10 Terrible

German

Stayed 1 night in Dec 2025

6/10 Okay

Berlie

Traveled with family
Liked: Staff & service
It was a good cost effective place to stay while waiting to transfer to our booked resort. It is in walking distance to accessible beaches, shopping, and entertainment. If you do not want an all inclusive resort, but want an affordable place to stay for a holiday and just need a place to put your head at night, this might be your place. There are no safes to keep valuables in the room and the doors to the rooms are not the most secure.
Stayed 1 night in Dec 2025

8/10 Good

Jose

Stayed 9 nights in Dec 2025

6/10 Okay

Veronica

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Me enoje mucho porque yo cambié la reserva anterior que tenía porque aquí decía que tenía estacionamiento y NO lo tiene, pague un estacionamiento cercano
Stayed 2 nights in Dec 2025

10/10 Excellent

Raymundo

Stayed 1 night in Dec 2025

8/10 Good

Satender Singh

Liked: Cleanliness, property conditions & facilities
Everything good
Stayed 6 nights in Nov 2025

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025

2/10 Terrible

redouane zaid, Virginia beach

Disliked: Cleanliness, amenities, property conditions & facilities
the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:(
Stayed 10 nights in Sep 2025

10/10 Excellent

Mcgregor

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025

2/10 Terrible

Tyler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money
Stayed 2 nights in Sep 2025

2/10 Terrible

Ruben

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

2/10 Terrible

Omer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam.
Stayed 3 nights in Aug 2025

6/10 Okay

Julian

Liked: Cleanliness
No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,
Stayed 7 nights in Jul 2025

6/10 Okay

Pablo

Disliked: Staff & service, property conditions & facilities
very noisy in my experience
Stayed 2 nights in Aug 2025

6/10 Okay

Marcos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above.
Stayed 1 night in Jul 2025

10/10 Excellent

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind for me.
Stayed 4 nights in Jun 2025

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025

8/10 Good

VICTOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and it has about everything you need
Stayed 4 nights in May 2025

6/10 Okay

GEORGE

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Ummm

A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice
Stayed 4 nights in May 2025

6/10 Okay

Neys

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

can't complain for the price I paid

Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable
Stayed 6 nights in Apr 2025