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Aloft Playa Del Carmen

4.0 star property
Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen

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Photo gallery for Aloft Playa Del Carmen

Restaurant
Property video
Exterior
Lobby
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar

Explore the area

View in a map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Place, Central Square
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 1 King Bed, Balcony

9.2 out of 10
Wonderful
(15 reviews)
  • 419 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

7.4 out of 10
Good
(3 reviews)
  • 443 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds

8.4 out of 10
Very good
(5 reviews)
  • 899 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 2 Queen Beds, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 867 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Hypo-allergenic bedding, down comforters, in-room safe

Suite, 1 King Bed, Balcony

  • 853 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • 365 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, in-room safe

aloft, Room, 2 Queen Beds

9.8 out of 10
Exceptional
(17 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Aloft Playa Del Carmen is within a 5-minute walk of Quinta Avenida and within 15 minutes of other popular attractions like Playa del Carmen Main Beach. This 167-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. It's connected to a shopping center in central Playa del Carmen and also close to Playa del Carmen Maritime Terminal and Mamitas Beach.

What's nearby

  • Central Square - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Quinta Alegría Shopping Mall - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Mamitas Beach - 9 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪El Árbol de la Diez - ‬4 min walk
  • ‪Logia Café - ‬3 min walk
  • ‪El Doctorcito - ‬2 min walk
  • ‪El Tapas Restaurante - ‬3 min walk
  • ‪Sushi Ken - ‬4 min walk

About this property

Aloft Playa Del Carmen

Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen
Guests of Aloft Playa Del Carmen enjoy features like 2 outdoor pools, free WiFi in public areas, and meeting rooms. Self parking is available for MXN 200 per day. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a 24-hour business center, a microwave in a common area, and a terrace.
Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. MP3 docks, free local calls, and safes are also standard. Housekeeping is available on request.
2 outdoor swimming pools are on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (MXN 200 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping mall
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2022
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 25 per pet, per night, plus a deposit of MXN 2000 per stay
  • Dogs only
  • 1 total (40 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: MXN 1000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 25 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Frequently asked questions

Is a free cancellation option available at Aloft Playa Del Carmen?

Aloft Playa Del Carmen offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Aloft Playa Del Carmen?

As of Dec 16, 2025, prices found for a 1-night stay for 2 adults at Aloft Playa Del Carmen on Dec 26, 2025 start from $246.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Aloft Playa Del Carmen?

This hotel is situated in Downtown Playa del Carmen within a 10-minute walk of Playa del Carmen Main Beach and Quinta Avenida. You'll also find Mamitas Beach and Playa del Carmen Maritime Terminal less than a mile away.

Is parking available on site at Aloft Playa Del Carmen?

Yes, secured parking is offered for MXN 200 per day. Though parking is available on request, accessible parking and electric car charging are also available.

Does Aloft Playa Del Carmen have a casino on the premises?

No, Aloft Playa Del Carmen doesn't have a casino.

Will I find an indoor pool at Aloft Playa Del Carmen?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

What do couples enjoy most about Aloft Playa Del Carmen?

There are plenty of amenities for couples at this hotel, including 2 outdoor pools, a poolside bar, and a restaurant.

Does Aloft Playa Del Carmen have a hot tub?

No, there isn't a spa tub at this hotel.

Does Aloft Playa Del Carmen feature a restaurant that includes a breakfast menu?

Yes, Aloft Playa Del Carmen serves buffet breakfast for a surcharge each morning at Nook.

Does Aloft Playa Del Carmen allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Aloft Playa Del Carmen for a fee of MXN 25 per pet, per night. The property also provides food and water bowls. A deposit of MXN 2000 per stay is collected.

Does Aloft Playa Del Carmen have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Aloft Playa Del Carmen?

The closest major airport to Aloft Playa Del Carmen is Cozumel Intl. Airport (CZM), which is 21 mi away (253 minutes by car).

Are there rooms with balconies at Aloft Playa Del Carmen?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy city or courtyard views.

Reviews

Aloft Playa Del Carmen Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 415 out of 580 reviews
Rating 8 - Good. 88 out of 580 reviews
Rating 6 - Okay. 28 out of 580 reviews
Rating 4 - Poor. 23 out of 580 reviews
Rating 2 - Terrible. 26 out of 580 reviews

Reviews

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

8/10 Good

Oscar

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was a bit rude , doesn’t realize the most important thing is time , would give one key making us return for another , not telling us about the charge for towels in the pool area making us waste more time going downstairs just for towels all of this can have been avoided if he just did that during check in , it wasn’t busy , nobody waiting just laziness and lack of hotel knowledge and policy
Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 4 nights in Aug 2025

2/10 Terrible

Haneen

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like my experience with them it was bad
Stayed 4 nights in Aug 2025

4/10 Poor

Raul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not what we are used at aloft

Where to start: we arrived 1 AM to the lobby by 34th street. Nobody was there, only to discover the real lobby is 1 floor up across a little plaza. There were no signs alerting guests. We arrived to a room with towels so old that were threads. The morning after, as we were rushing to an appointment, we discovered the safety box had no batteries. We had to wait 15 minutes and 2 phone call later for a lady to come and discover the box was not working. I had to stuff all my belongings in my back pack. They gave us a new room later on ( Jesus the front desk man was with a “ I don’t care” attitude). We had to go back, re-pack and move 2 doors down. The new room had a faulty safety box, cracked floor with exposed nails. That night we ate in the room and some crumbles fell to the floor. I picked as many as I could and used my hand to group them at the edge of the hall ( to avoid stepping on them in the middle of the night). Said crumbles stayed untouched after the room was “cleaned” the following day. Seems Aimbridge Latam Bajo ( operator of the hotel) is in the need of a good manager with a basic checklist for hospitality.
Stayed 3 nights in Jul 2025

10/10 Excellent

Soni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent. The location is convenient for food, near excellent restaurants and near the beach. We left some belongings in the hotel at the hotel and the staff went out of their way to get our belongings to us. Cannot recommend this place highly enough. I was very impressed with the staff. Wonderful location.
Stayed 3 nights in Apr 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Its was the best hotel. Loved the service close by the 5 avenida close restaurants.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and will stay again.
Stayed 4 nights in Apr 2025

10/10 Excellent

Lai Ha

Liked: Cleanliness, staff & service, property conditions & facilities
More options for breakfast would be appreciated. Everything else was great.
Stayed 14 nights in Jul 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

Disappointing stay

Extremely slow service checking in and room not available until an hour late. Roof top bar service bordered on outright rude. The last night of our stay there was a wedding on the roof with loud thumping music until almost midnight. Stay away.
Stayed 2 nights in Jul 2025

6/10 Okay

Maurice

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is fine. The staff did not honor certain things that were included or promised.
Stayed 3 nights in May 2025

10/10 Excellent

David

Stayed 14 nights in May 2025

10/10 Excellent

Daniela

Stayed 3 nights in May 2025

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness
The property is in a quiet area, just 3 minutes from 5th Avenue and Calle 34. The hotel has 4 floors, with rooms mostly on floors 2 and 3. Floor 4 has a gym, a handful of meeting rooms, and two rooftop pools (one with music playing and facing the ocean, one is quiet and facing the next door soccer field), along with a bar. We heard absolutely no loud noises from the area, except during the day where you can hear the rooftop bar music playing most of the time. There is a Super Chedraui on the street level below the hotel - super convenient for snacks and meals. The hotel is cared for, but is showing age despite being a new build. Some door signs are missing letters and numbers, and someone has inked pink where the white letters used to be. The air conditioning malfunctioned twice during our stay: one was planned during the day (we were out of the room for the day anyways), and one was an emergency malfunction the next day, where the AC was shut down overnight, making for a very uncomfortable 28 degrees in the room. The windows did not open and it was very suffocating. But when the AC works, it works VERY well. The lobby restaurant and lobby bar were empty most of the time (not the hotel's fault - 5th Avenue and other local eateries are nearby). Exception was during breakfast, which is always moderately busy. Shoutout to Alejandro, greatest of the waitstaff. But altogether - the hotel is a good hotel, in a great location. The staff do their best to make your stay comfortable.
Stayed 7 nights in May 2025

6/10 Okay

Vince

Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 6 nights in Feb 2025

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Mar 2025

10/10 Excellent

Larry

Stayed 1 night in May 2025

10/10 Excellent

Ligia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!

Wonderful, new hotel centrally located but distanced enough from the crazy and loud hussle and bustle of 5th avenida. Breakfast is lovely, the place is brand new so everything works and is elegant. The two rooftop pools are top-notch. I really look forward to returning on vacation, and not a business trip!
Guacamole by the pool
Margarita time
Big pool with ocean view
quiet pool
Stayed 4 nights in May 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Infinity pools are wonderful, right above a good grocery store, good blend of great dining options. helpful staff. The only issue I had was the AC being down for the first few days of my stay.
Stayed 6 nights in May 2025

2/10 Terrible

Wendy Jo

No Air conditioning is absolutely unacceptable
Stayed 1 night in May 2025

10/10 Excellent

MARIA LAURA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente todo !!! Los Chicos de receptivos un amor y con mucha cultura
Stayed 1 night in May 2025

10/10 Excellent

Joshua

Liked: Cleanliness
Stayed 2 nights in Apr 2025

4/10 Poor

Gonzalo, Barra de Carrasco

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning is not working. The room temperature was the same as on the outside, making it impossible to get some rest.
Stayed 4 nights in May 2025

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating with us arriving hours before check in. The room was clean and very nice. We appreciated the parking and the access to shopping. Overall stay was pleasant.
Stayed 4 nights in Apr 2025

4/10 Poor

FRANCO

Stayed 7 nights in Apr 2025