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Krystal Monterrey

3.5 star property
Hotel with a restaurant, 5-minute walk to Macroplaza

Choose dates to view prices

Photo gallery for Krystal Monterrey

Interior
Creator video
Interior
Front of property
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Place, Macroplaza
    ‪5 min walk‬
  • Place, Auditorium Pabellón M
    ‪5 min walk‬
  • Place, Santa Lucia Riverwalk
    ‪9 min walk‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪34 min drive‬

Room options

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, free WiFi

Suite Junior

  • 613 sq ft
  • Sleeps 2

View all photos for Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Room Deluxe

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Double Room Deluxe

  • 355 sq ft
  • Sleeps 4

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(90 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(100 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Superior with Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Double Room Superior with Mountain View

  • 355 sq ft
  • Sleeps 4

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Property entrance

Hotel Monterrey Macroplaza

Monterrey Centro
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
7.6 out of 10, Good, 1,000 reviews
$77 nightly
The price is $92
Jan 2 - Jan 3, 2026
Total with taxes and fees
Hotel Monterrey Macroplaza

About the neighborhood

Monterrey

Located in Monterrey Centro within a short walk of Macroplaza, Krystal Monterrey is within a mile (2 km) of other popular sights such as Fundidora Park. This 3.5-star hotel has 207 rooms and welcomes guests with a restaurant, free in-room WiFi, and a gym.

What's nearby

  • Fuente de la Vida o Neptuno - 3 min walk - 0.2 miles
  • Macroplaza - 5 min walk - 0.3 miles
  • Auditorium Pabellón M - 5 min walk - 0.3 miles
  • Explanada de los Heroes - 7 min walk - 0.4 miles
  • Santa Lucia Riverwalk - 9 min walk - 0.5 miles

Getting around

  • General I. Zaragoza Station - 4 min walk
  • General Mariano Escobedo Intl. Airport (MTY) - 28 min drive

Restaurants

  • ‪Sierra Madre Brewing Co. - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪1900 - ‬1 min walk
  • ‪Mi Tierra - ‬3 min walk
  • ‪Carl's Jr. - ‬2 min walk

About this property

Krystal Monterrey

Hotel with a restaurant, 5-minute walk to Macroplaza
At Krystal Monterrey, guests have access to a gym, free WiFi in public areas, and meeting rooms. Valet parking is offered for MXN 180 per stay. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and luggage storage. Additional amenities include a business center and a banquet hall.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.
Recreational amenities at the hotel include a fitness center.

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Lobby lounge
Gamma de Fiesta Americana Monterrey Gran Hotel Ancira
  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,799 reviews
$74 nightly
The price is $90
Jan 2 - Jan 3, 2026
Total with taxes and fees
Gamma de Fiesta Americana Monterrey Gran Hotel Ancira

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 180 per stay)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
  • Valet parking fee: MXN 180 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Frequently asked questions

Is free cancellation available at Krystal Monterrey?

Krystal Monterrey provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

What is there to do around Krystal Monterrey?

This hotel is situated in Monterrey Centro, just steps from Museo Metropolitano de la Ciudad de Monterrey and Monterrey Metropolitan Museum, and within a short walk of Macroplaza. You'll also find Fundidora Park and Cintermex within a short drive.

Will I be able to park at Krystal Monterrey?

Yes, valet parking is offered for MXN 180 per stay. Accessible parking is also available for guests.

Does Krystal Monterrey feature a casino at the property?

No, Krystal Monterrey doesn't have a casino.

Will I find an indoor pool at Krystal Monterrey?

No, there is no indoor pool at this hotel.

Is Krystal Monterrey a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service as well as a bar and a restaurant.

Are there hot tubs at Krystal Monterrey?

No, this hotel doesn't have a spa tub.

Does Krystal Monterrey have a restaurant with a breakfast menu?

Yes, Krystal Monterrey serves buffet breakfast for a surcharge each morning at Café Flores.

Will Krystal Monterrey allow pets to stay for free?

No, pets aren't allowed at Krystal Monterrey though service animals are welcome.

Are there connecting rooms at Krystal Monterrey?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Krystal Monterrey?

The closest major airport to Krystal Monterrey is General Mariano Escobedo Intl. Airport (MTY), which is 19.9 mi away (28 minutes by car).

Are there rooms with balconies that I can book at Krystal Monterrey?

No, there aren't any guestrooms with balconies at Krystal Monterrey.

Krystal Monterrey Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1103 out of 1965 reviews
Rating 8 - Good. 404 out of 1965 reviews
Rating 6 - Okay. 211 out of 1965 reviews
Rating 4 - Poor. 118 out of 1965 reviews
Rating 2 - Terrible. 129 out of 1965 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HIDEYASU

Stayed 2 nights in Sep 2025

2/10 Terrible

Maria

Stayed 2 nights in Sep 2025

10/10 Excellent

Gerardo

Stayed 1 night in Sep 2025

10/10 Excellent

Carolina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! The hotel is in an outstanding location—close to everything we needed. The staff was welcoming, the room was comfortable, and the overall experience exceeded our expectations. Would definitely stay here again!
Stayed 3 nights in Sep 2025

8/10 Good

Jesus

Stayed 1 night in Sep 2025

6/10 Okay

Jose Elias Miller

Disliked: Property conditions & facilities
Puerta caida, por lo mismo los seguros no servían, sillón con manchas raras, pocas amenidades en el baño, la caja fuerte se descargó y mis cosas quedaron adentro, teniendo que llamar a mantenimiento,
Stayed 5 nights in Sep 2025

10/10 Excellent

Benito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

zoila

Stayed 1 night in Sep 2025

10/10 Excellent

Ruben, Katu

Stayed 2 nights in Sep 2025

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place to stay. Extremely clean
Stayed 1 night in Sep 2025

10/10 Excellent

Rut Azeneth

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the staff
Stayed 1 night in Sep 2025

10/10 Excellent

Victor, El Paso

Excellent
Stayed 4 nights in Sep 2025

8/10 Good

Judy, Edison

Liked: Cleanliness, staff & service, property conditions & facilities
Our bathroom needed some repairs and updating. Shower had no pressure. But the beds were comfort. Was not given a room with Mountain View at first but was easily corrected. Everyone should a room with Mountain View. It’s beautiful to see in the morning. Staff was friendly and knowledgable. Got us a cab to the airport for 630 pesos.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Nicholas

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower leaked and smelled of sewage. There was a mold or water spot on the ceiling in the bathroom.
Stayed 3 nights in Sep 2025

6/10 Okay

Jaime

Stayed 1 night in Aug 2025

6/10 Okay

Joel

Stayed 7 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Frankie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Upon arrival, ceilings were filled with dust and visibly you can see from the ceilings. Housekeeping was quick to respond and cleaned it up. During the stay, there were 2 nights (almost full nights) without electricity, meaning we did not have any air conditioning during the midst of summer. Front desk said it was due to the power outage in the entire block of the town. No compensation provided, no other alternatives provided and we spent the night sweating in a stuffy room, waking up with headaches due to lack of airflow in the room. Decent customer service, they were able to provide cold storage travelling with medications that needed to be in the fridge. Valet parking is nice enough with no complaints. The area this hotel is located in is quite busy, bustling with people and great for shopping, although the streets are very dirty and garbage everywhere. Overall, this place was an ok place to be, I wouldn't give it the star rating they currently have, it's more of a 2 or 3 star hotel rather than a 4, and most definitely not a 5 star stay. If given the choice, there's a 10% chance of me reboojung at this place mainly due to convenience of location (although there are other hotels in the same area).
Stayed 11 nights in Aug 2025

8/10 Good

Emiliano

Stayed 1 night in Aug 2025

2/10 Terrible

Lany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

eduardo

Stayed 3 nights in May 2025

10/10 Excellent

Jesus

Stayed 1 night in Aug 2025

6/10 Okay

Eduardo Guzman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
They need improvement in customer services ; specifically in the front desk!!
Stayed 3 nights in Aug 2025

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay-
Stayed 2 nights in May 2025

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