Portola Hotel & Spa at Monterey Bay

These fees and deposits will be charged at check-in, check-out, or the time of service.

• Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
• Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
• Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
• Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
• Secured self parking fee: USD 29.04 per night (in/out privileges)
• Secured valet parking fee: USD 40.65 per night (in/out privileges)
• Pet deposit: USD 58.18 per night
• Pet fee: USD 58.18 per accommodation (varies based on length of stay)
• Service animals are exempt from fees
• Early check-in is available for a fee (subject to availability)
• Rollaway bed fee: USD 58.18 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

• Check-in: 4 PM
• Check-out: noon

Details about charges, deposits, or other important information:

• This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
• Charges for extra guests may apply and vary depending on the property's policy.
• A credit card for incidental charges and a government-issued photo ID may be required at check-in.
• Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
• This property accepts credit cards. Cash is not accepted. 
• Onsite safety features include a carbon monoxide detector and a smoke detector.
• Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

• The resort can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
• Pool access available from 7:00 AM to 10:00 PM.
• Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
• Registered guests are the only ones allowed in guestrooms.
• Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
• Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
• Noise-free rooms can't be guaranteed.
• Parking has height restrictions.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).