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The Hotel Luzern, Autograph Collection

5.0 star property
Luxury hotel in Lucerne with a 24-hour front desk

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Photo gallery for The Hotel Luzern, Autograph Collection

Lounge
Lobby
Premium bedding, in-room safe, individually decorated
Suite, 1 King Bed, Non Smoking, Mountain View | Premium bedding, in-room safe, individually decorated
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Laundry
  • Room service
  • 24/7 front desk

Explore the area

View in a map
Sempacherstrasse 14, Lucerne, LU, 6002
  • Place, Chapel Bridge
    ‪5 min walk‬
  • Place, Lucerne Town Hall
    ‪6 min walk‬
  • Place, KKL Lucerne
    ‪6 min walk‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬

Room options

View all photos for Studio, 2 Twin Beds, Park View

Premium bedding, in-room safe, individually decorated

Studio, 2 Twin Beds, Park View

  • 258 sq ft
  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Studio, 1 King Bed, Non Smoking, Park View

Premium bedding, in-room safe, individually decorated

Deluxe Studio, 1 King Bed, Non Smoking, Park View

  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Park View

Premium bedding, in-room safe, individually decorated

Studio, 1 King Bed, Park View

  • 258 sq ft
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Corner

Junior Suite, 1 King Bed, Non Smoking, Corner | Premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed, Non Smoking, Corner

  • 344 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, 2 Twin Beds, Non Smoking, Park View

Deluxe Studio, 2 Twin Beds, Non Smoking, Park View | Premium bedding, in-room safe, individually decorated

Deluxe Studio, 2 Twin Beds, Non Smoking, Park View

  • 237 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 2 Twin Beds, Park View

Junior Suite, 2 Twin Beds, Park View | Premium bedding, in-room safe, individually decorated

Junior Suite, 2 Twin Beds, Park View

  • 344 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking, Garden View

Suite, 1 King Bed, Non Smoking, Garden View | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Mountain View (Balcony)

Suite, 1 King Bed, Non Smoking, Mountain View (Balcony) | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Mountain View (Balcony)

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Mountain View

Suite, 1 King Bed, Non Smoking, Mountain View | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, Garden View (Garden & Park)

Premium bedding, in-room safe, individually decorated

Suite, 2 Twin Beds, Garden View (Garden & Park)

  • 388 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Lucerne

The Hotel Luzern, Autograph Collection places you within a 10-minute stroll of popular attractions such as KKL Lucerne and Chapel Bridge. The 30 rooms at this 5-star hotel include espresso makers, TVs, and premium bedding.

What's nearby

  • Chapel Bridge - 5 min walk - 0.3 miles
  • Lucerne Town Hall - 6 min walk - 0.4 miles
  • KKL Lucerne - 6 min walk - 0.4 miles
  • Chateau Guetsch - 16 min walk - 0.8 miles
  • Swiss Transportation Museum - 4 min drive - 1.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 5 min walk
  • Zurich Airport (ZRH) - 65 min drive

Restaurants

  • ‪Penthouse - ‬3 min walk
  • ‪La Bestia - ‬2 min walk
  • ‪Bacio Della Mamma - ‬3 min walk
  • ‪Tacuba - ‬1 min walk
  • ‪la vie en rose - ‬2 min walk

About this property

The Hotel Luzern, Autograph Collection

Luxury hotel in Lucerne with a 24-hour front desk
Guests staying at The Hotel Luzern, Autograph Collection enjoy free WiFi in public areas, a terrace, and a porter/bellhop. There's limited parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and concierge services. This luxury hotel also has a water dispenser.
Guests can expect free WiFi and 40-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Espresso makers, safes, and phones are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 100 per accommodation, per stay
  • Dogs and cats only
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CHF 120.0 per stay
  • Cribs/infant beds are available for CHF 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 1.65 per person, per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 35 for adults and CHF 25 for children
  • Nearby parking fee: CHF 20 per night (52 ft away)
  • Pet fee: CHF 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 80.0 per night
  • Rollaway bed fee: CHF 120.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a deadbolt lock
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a deadbolt lock.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Lucerne
Hotel Luzern Autograph Collection Lucerne
Hotel Luzern Autograph Collection
Luzern Autograph Collection Lucerne
Luzern Autograph Collection
The Hotel Luzern, Autograph Collection Hotel
The Hotel Luzern, Autograph Collection Lucerne
The Hotel Luzern, Autograph Collection Hotel Lucerne

Frequently asked questions

Are free cancellation options available at The Hotel Luzern, Autograph Collection?

The Hotel Luzern, Autograph Collection provides free cancellation on certain room rates. To learn more, look at the cancellation policy on our site.

What's there to see near The Hotel Luzern, Autograph Collection?

Located steps from Museum Sammlung Rosengart, this hotel is in Lucerne, and within a 10-minute walk of Chapel Bridge and KKL Lucerne. You'll also find Lucerne Town Hall and Lake Side Promenade less than a mile away.

Is there parking available at The Hotel Luzern, Autograph Collection?

Yes, though parking is limited.

Does The Hotel Luzern, Autograph Collection feature a casino?

No, The Hotel Luzern, Autograph Collection doesn't have a casino.

Is there an indoor pool at The Hotel Luzern, Autograph Collection?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at The Hotel Luzern, Autograph Collection?

Amenities that appeal to couples at this boutique hotel include premium bedding, bathrobes, and slippers.

Does The Hotel Luzern, Autograph Collection have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Hotel Luzern, Autograph Collection feature a restaurant that includes a breakfast menu?

The Hotel Luzern, Autograph Collection offers buffet breakfast each morning for a surcharge though there is no restaurant.

Does The Hotel Luzern, Autograph Collection allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at The Hotel Luzern, Autograph Collection for a fee of CHF 100 per accommodation, per stay.

Does The Hotel Luzern, Autograph Collection have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at The Hotel Luzern, Autograph Collection?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy park or garden views.

Reviews

The Hotel Luzern, Autograph Collection Reviews

8.8

Excellent

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 108 out of 188 reviews
Rating 8 - Good. 54 out of 188 reviews
Rating 6 - Okay. 17 out of 188 reviews
Rating 4 - Poor. 8 out of 188 reviews
Rating 2 - Terrible. 1 out of 188 reviews

Reviews

10/10 Excellent

Sunny, arcadia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

JeeAh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful service.

This hotel was amazing. It was very clean. More than that the service we received was exemplary. We hadn’t booked parking as we thought it would be available. The staff made extra effort to find parking with their sister hotel. Even did valet service for us by, as we found out at checkout, the GM Marc himself! What a wonderful hotel! I would recommend to any family members traveling to Switzerland.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service, room comfort

No hot water

Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Gurkanver

Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Kathleen

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was beautiful. We had wanted to extend our stay and had to make second booking for a different room. The general manager, Martin, noted this and reached out and managed to arrange for us combine both bookings and stay in the same room for both days. This made it a lot more convenient as we didn't have to deal with two different bookings on each day. Love the attention to detail by the staff.
Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotels is a very nice hotel in prime location. However, I have to state both positive and negative aspects. Positives: Great location Friendly staff Room with a design. Negatives: Small room size. No place to sit in the room except the bed and one chair. Very dark room. Airplane bathroom. No lobby except the desk of the reception. The hallways between rooms are less than 1 meter wide which makes them very unpleasant place to walk.
Stayed 1 night in Dec 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent helpful and friendly staff

The staff gave us suggestions for places to tour while in the area. Then unexpectedly, my wife had a medical emergency and was admitted to the hospital. The staff assisted me with taxi transportation, and because my reservation ended, and there were no more rooms available, they arranged for me to move to a lovely nearby hotel, moving my luggage for me. Amid all of this they did not forget to inquire about how my wife was feeling and they also gave me a much-needed umbrella late at night.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff are amazing they are friendly and very helpful.
Stayed 1 night in Aug 2019

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel different concept.

It was a good stay. Location is good. Less lights but that is their concept. Rooms are. Or child friendly.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Laramie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Contemporary

Great stay in our way back to Zurich. Contemporary hotel.
Stayed 1 night in Nov 2018

8/10 Good

Mei Tuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train station and special design

Very close to Lucern main station and need to walk 20 mins to old town. Overall quite comfortable esp the bed. Not a cosy room but quite modern and stylish.
Stayed 3 nights in Oct 2018

10/10 Excellent

Paul, Andrews, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area near a park. Service was efficient and friendly.
Stayed 1 night in Oct 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Genble, Mumbai

Liked: Cleanliness, staff & service
very special designed but not for comfortable stay with colors.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms! Centrally located, quiet, nice staff, and stylish design.
Stayed 1 night in Sep 2018

10/10 Excellent

Shane, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location a few blocks away from the train station overlooking a park.
Stayed 3 nights in Sep 2018

6/10 Okay

David, Vancouver

Liked: Staff & service
Tired and Dark. The staff are amazing, and the location great. The hotel needs a refresh, and the rooms are certainly not 4 or 4 star.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2018

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