The stated check-in time is 2pm so we walked around and came back to check in at 2:45 thinking it would be ready but my room wasn’t ready until about 3:15. The room itself is fine, it’s simple and clean, there is a mini fridge, coffee machine, bottles for water etc. The bathroom and shower as others have mentioned are beyond tiny but the photos do a good job capturing that. The worst part about this property though is the quality of the bed. I wasn’t able to sleep the first night because of how uncomfortable it was and I woke up that morning with a significant back ache (I’m in my early 30s and have never had this happen before). The staff is friendly and did help with an extra comforter when I asked for anything to make the bed better.
To be fair, I was here in a busy time in Lucerne but my rate vs what I got was a bit absurd, I paid luxury hotel prices for a basic room that was not comfortable.