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Grand Hotel National

5.0 star property
Lakefront hotel with 4 restaurants and a full-service spa
VIP Access

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Photo gallery for Grand Hotel National

Front of property
Indoor pool
Suite (Ritz) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Restaurant
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Parking available

Explore the area

View in a map
Haldenstrasse 4, Lucerne, LU, 6006
  • Place, Chapel Bridge
    ‪10 min walk‬
  • Place, KKL Lucerne
    ‪11 min walk‬
  • Place, Swiss Transportation Museum
    ‪2 min drive‬
  • Airport, Zürich (ZRH)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Room, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room, Lake View

9.2 out of 10
Wonderful
(5 reviews)
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room, Lake View

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room, Lake View

10.0 out of 10
Exceptional
(4 reviews)
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite (Ritz)

Suite (Ritz) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Suite (Ritz)

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, City View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room, City View

8.2 out of 10
Very good
(13 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room (Design, Lake)

Classic Room (Design, Lake) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Classic Room (Design, Lake)

  • Lake view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (Design)

Superior Room (Design) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Superior Room (Design)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room (Design, Lake)

Deluxe Room (Design, Lake) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Deluxe Room (Design, Lake)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Design Rooftop)

Junior Suite (Design Rooftop) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite (Design Rooftop)

  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom (Design)

Apartment, 1 Bedroom (Design) | Living area | 40-inch flat-screen TV with digital channels, TV

Apartment, 1 Bedroom (Design)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (Design)

Apartment, 2 Bedrooms (Design) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Apartment, 2 Bedrooms (Design)

  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

About the neighborhood

Lucerne

Chapel Bridge is a short stroll from Grand Hotel National, and other popular attractions like Swiss Transportation Museum are within a mile (2 km). This 62-room, 5-star hotel has 4 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Lion Monument - 6 min walk - 0.4 miles
  • Lucerne Town Hall - 9 min walk - 0.5 miles
  • Chapel Bridge - 10 min walk - 0.5 miles
  • KKL Lucerne - 11 min walk - 0.6 miles
  • Swiss Transportation Museum - 2 min drive - 1.1 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 10 min walk
  • Zurich Airport (ZRH) - 65 min drive

Restaurants

  • ‪MOzern - ‬6 min walk
  • ‪Barbatti - ‬5 min walk
  • ‪Juliette Sharing Brasserie - ‬5 min walk
  • ‪Kanchi indian cuisine - ‬5 min walk
  • ‪Vesper - ‬2 min walk

About this property

Grand Hotel National

Lakefront hotel with 4 restaurants and a full-service spa
Guests staying at Grand Hotel National enjoy access to a full-service spa, an indoor pool, and a sauna. Parking is CHF 35 per day (CHF 35 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for CHF 360 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a 24-hour business center.
40-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Minibars, espresso makers, and free newspapers are also standard.
Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Lake View Deluxe Room | View from room

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  • On private beach
  • Spa
  • Pet friendly
  • Free WiFi
9.4 out of 10, Exceptional, 953 reviews
$322 nightly
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (CHF 35 per day; includes in/out privileges)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 39 for adults and CHF 19 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1870
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CHF 30 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CHF 100 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 39 for adults and CHF 19 for children
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self parking fee: CHF 35 per day (in/out privileges)
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-3 AM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Frequently asked questions

Are free cancellation options available at Grand Hotel National?

Grand Hotel National provides free cancellation on certain room rates. For additional details, review the cancellation policy on our site.

What is there to do around Grand Hotel National?

This hotel is located in Lucerne, just steps from Grand Casino Lucerne and Hofkirche, and within a short walk of Lake Side Promenade. You'll also find Chapel Bridge and Swiss Transportation Museum within a short drive.

Is parking available on site at Grand Hotel National?

Yes, valet parking is offered for CHF 35 per night. Accessible parking is also available for guests.

Is there a spa at Grand Hotel National?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, reflexology, and aromatherapy.

Does Grand Hotel National feature a casino at the property?

No, Grand Hotel National doesn't have a casino.

Will I find an indoor pool at Grand Hotel National?

Yes, this hotel has an indoor pool.

Is Grand Hotel National a good place to stay for couples?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, a bar, and 4 restaurants.

Does Grand Hotel National have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Grand Hotel National feature a restaurant that includes a breakfast menu?

Yes, Grand Hotel National has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Hotel National allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Grand Hotel National for a fee of CHF 30 per pet, per night.

Does Grand Hotel National have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Grand Hotel National?

The closest major airport to Grand Hotel National is Zurich Airport (ZRH), which is about 29.7 mi away.

Are there rooms with balconies at Grand Hotel National?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake or city views.

Does Grand Hotel National host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Grand Hotel National.

Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 619 out of 844 reviews
Rating 8 - Good. 145 out of 844 reviews
Rating 6 - Okay. 54 out of 844 reviews
Rating 4 - Poor. 17 out of 844 reviews
Rating 2 - Terrible. 9 out of 844 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2025

10/10 Excellent

Babar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Would stay again. 6 the floor new design rooms facing the lake were awesome
Stayed 3 nights in Jul 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Spacious rooms and a great location. Air conditioning did not work very well but otherwise a great place to stay.
Stayed 1 night in Jun 2025

8/10 Good

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort

Older Hotel with Updated Room

The room was comfortable. The bed and bedding was excellent. The bathroom was clean and in perfect condition. The carpet under the bed was a little lint ridden and could needed to be vacuumed more regularly. The hotel overall is old and not air conditioned but the room was entirely updated and had great AC. The staff was courteous, friendly and very helpful.
Stayed 3 nights in Jun 2025

10/10 Excellent

Imran

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay made even better by this beautiful hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

William, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Lorraine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 'stately' hotel, right on lakefront walking path, walkable from train station (about 1km on flat terrain), many restaurants, bakeries and food options (including grocery stores) nearby, easy access to 'old' town and tourist sites, great pool/sauna with outdoor lounging balcony, friendly/helpful staff.
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Jun 2025

10/10 Excellent

meri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Jun 2025

8/10 Good

Asia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and breakfast! Our room was small and no a/c. The views of the alps and lake Lucerne were fabulous.
Stayed 2 nights in May 2025

10/10 Excellent

Dann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Great Service!
Stayed 3 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 2-night stay! The hotel is gorgeous, loved the location and the bar was stunning. Check in was very friendly and comprehensive!
Restaurant
Lobby
Hotel bar
View from our room
Stayed 2 nights in Jun 2025

10/10 Excellent

L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceeded all expectations
Stayed 2 nights in May 2025

10/10 Excellent

Jesus

Stayed 2 nights in May 2025

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A classic hotel conveniently located and spacious comfortable rooms suffering only from poor shower. In fact, part of the family preferred to use the hotel pool and sauna rather than the shower.
Stayed 2 nights in Apr 2025

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area
Stayed 3 nights in May 2025

4/10 Poor

Katryna

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We were disappointed with our stay. For a five-star hotel at this price point, our expectations weren’t met. We booked a classic city view room—not a suite—which felt small, outdated, and had an unusually low shower head (I’m 5’11” and had to squat to rinse). Service was mixed: check-in was friendly with great food tips, but bar service was very slow. Other issues included early morning construction noise, undelivered luggage, malfunctioning key cards and Wi-Fi, and repeated trips to reception. These may have been isolated issues, but overall, the experience didn’t match the cost or reputation. We won’t be returning on our next visit to Lucerne.
Stayed 2 nights in May 2025

10/10 Excellent

Zhongning, San Mateo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for tourists to walk around Lucerne attractions
Stayed 4 nights in Apr 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. Beautiful property, breathtaking views. Got upgraded to deluxe room it was perfect. Service fantastic too.
Stayed 2 nights in Apr 2025

8/10 Good

crystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall it’s a pleasant experience of staying
Stayed 1 night in Apr 2025

6/10 Okay

Minha

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property was in a beautiful location I heard a lot of great things about the hotel but when we arrived they mentioned that since we had kids we would need to pay for a larger room even though I had paid for a queen bed and was apparently upgraded to 2 twin beds. They said it was the law or fire hazard, something of that nature made no sense to me. The larger room wasn’t necessary because our kids are tiny toddlers but they still required me to pay extra for the upgrade. That threw me off because that’s never been a thing that I have ever experienced with 2 toddlers. We probably wouldn’t go back for this very reason.
Stayed 1 night in Apr 2025

8/10 Good

Tuvia

Business traveler
Liked: Cleanliness, staff & service, room comfort
The hotel is slightly dated, but the service was great. Very helpful reception staff
Stayed 2 nights in Apr 2025

10/10 Excellent

Ahmed Eltigani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great breakfast
Stayed 3 nights in Apr 2025

8/10 Good

Nigel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Spa

Lovely place to stay overlooking the lake. Great Spa and very helpful staff.
Stayed 3 nights in Feb 2025