The hot breakfast buffet was delightful with real sausage and eggs, biscuits, fruit, and unlimited coffee. The staff was very nice, helpful, and polite. How often are the beds and towels changed? The next day, I learned the hard way by returning to our room to find it untouched by housekeeping with the same dirty damp towels on the bathroom floor and the beds unmade, etc. It had been a very long day, and all I wanted was to get into a nice clean bed and go to sleep. Instead, I went back downstairs to request towels. The desk clerk explained to me that the default was not to provide any fresh linen or housekeeping unless it was specifically requested. I had never heard of such a thing and said so, but he explained the rationale, which I understood to be that guests did not want housekeeping to come in when they were in the room. Isn't the standard way of preventing that in most hotels to simply give customers a do not disturb sign to hang on the doorknob? Then, it dawned on me later that when I had arrived the night before the receptionist asked me if I wanted room service, which of course, means to order food to be brought to one's room. I said, "No." Receptionist #2 said the term meant any service given at all, like providing fresh towels. I suggested to the 2nd receptionist that they use the common definition. He thanked me, saying it was a good idea. I think it's a cost-saving tactic that may backfire when customers don't return. Otherwise, everything was great!