Courtyard by Marriott Knoxville Cedar Bluff3.0 out of 5.0
Recent guest reviews
We booked our room online and drove 3 hours at night to arrive to an unprofessional mess. We arrived at the hotel at 2:30am and there was a intoxicated gentleman in between the main doorway unable to open the doors to the lobby. The doors would not open and there was no one in the lobby to check in with. As my friend was trying to call the hotel numerous times, police arrived and stated that they also were unable to get ahold of the hotel and didn’t know why the doors would not open either. After about a half hour of trying to get ahold of someone at the hotel and watching police deal with the intoxicated man we asked if we should just try to find somewhere else. We drove around and tried about 4 other hotels and they were all booked. We finally found one that had one room available almost an hour later. The hotel charged her credit card even though we were unable to check in. When she contacted them they stated that she didn’t cancel or check in therefore her card was charged. She explained what had happened and that we had TRIED to check in and all of the inconvenience we endured from the incident that night. They did apologize and explained that the man was making his way around the hotels and the staff was not comfortable and locked the doors. I don’t understand that with an open reservation and police on their way, why someone wouldn’t have answered the phone or at least contacts the person with a reservation to give them a heads up. They finally refunded the money. I understand things happen, but there were many ways to handle this situation from the beginning in order to avoid major inconveniences to a traveler in the middle of the night.
Having cut our trip short because of the mold and cockroaches in our hotel in Corbin, what a pleasure to arrive at this hotel. We are gold members and the receptionist had gone to the trouble to acquaint himself with our dossier. The room was fabulous, we had a wonderful balcony and all in all it was the best hotel on our trip.
We stayed one night at this Courtyard Marriott while traveling back to Fl after hurricane Irma. It was so nice to be so warmly greeted and checked in by Niki. after taking our bags to a nice king bed room, we went to the Bistro, where Corey fixed us a delicious Turkey Rueben and chicken spinach flat bread. He was so friendly and so genuine in wanting to please the customer. After such a stressful week, he was able to make us laugh and put a smile on our face. Certainly, management has 2 great employees! We enjoyed the lemon infused water in the lobby and the chocolate chip cookies. Since we had to leave early in the morning, we did not miss having breakfast, although I must say I think Marriott should honor gold statusvwith complimentary breakfast.
Stayed here a couple Months ago and should have kept notes. Rooms try and hide old stale tobacco smells and the restaurant / bar only have your second choices and the food preparation is poor. Even the house red runs out.....very disappointed!
Trust me, I live in hotels 240 nights a year. While it is not the most luxurious...keep in mind, there are not many luxury hotels, if any in the area...this hotel keeps me coming back on average 12 nights or more a month for the past 6 years. The staff is warm and friendly. Of course, I would be remiss if I did not give a call out to Cory in the Bistro, Veronica from housekeeping and Erik, the lead engineer. Each of these folks are the primary reason for my returns. The hotel is clean, friendly and in a great location if you are going to be in the Cedar Bluff area of Knoxville. ~Charles W....aka, Mr. W.~
The courtyard is my favorite business hotel. I know I'm going to get a quality room with great service. The stand out was Brent at the front desk. He was such an asset to the hotel that I'm thinking about recruiting him for the company I work for. The bed was comfortable and the location was perfect.
This hotel gets 5 stars because of its friendly staff. The hotel itself is also nice, and located in a good area. It has the same Courtyard Marriott Bistro, but we did not use it this time. The hotel is about ten minutes from downtown, but located in a great area with lots of restaurants nearby and shopping close as well.
Very nice hotel. Not loud and obnoxious. Friendly staff, convenient elevators to rooms. Rooms were a little small than I would expect, but over-all a GREAT stay! I didn't get to tour much of the hotel, but the lobby was beautifully done, and had a wonderful flower aroma - very clean.
Marriott's Courtyard brand is not my favorite and this was a standard Courtyard. Clean and at a reasonable price but still a Courtyard. Not real convenient to I40. But the room was OK. You do not get a free breakfast here.
I agree with other reviewers that this hotel is very easy to access from I-40 and is far enough away from things to be nice but close enough to enjoy the nearby restaurants. Staff member was very friendly and greeted us immediately upon entering. If we had more time, the kids would have enjoyed the indoor pool. Never heard a peep from anyone on our floor. Only complaint is I would have enjoyed a free continental breakfast.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 129 reviews