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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property
Hotel in Knoxville with a fitness center and a seasonal outdoor pool

Choose dates to view prices

Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

Exterior
Exterior
Property amenity
Property amenity
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Pool
  • Gym

Explore the area

View in a map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪18 min walk‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the neighborhood

Knoxville

Located in Inskip, Holiday Inn Knoxville N - Merchant Drive by IHG is 1 mi (1.7 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 122-room, 3-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Knoxville Expo Center - 18 min walk - 1.0 mile
  • Knoxville Convention Center - 5 min drive - 5.9 miles
  • University of Tennessee - 6 min drive - 6.1 miles
  • Neyland Stadium - 7 min drive - 6.8 miles
  • Thompson–Boling Arena - 7 min drive - 6.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Cracker Barrel - ‬15 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk
  • ‪Ingles Market - ‬18 min walk
  • ‪Outback Steakhouse - ‬8 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

Hotel in Knoxville with a fitness center and a seasonal outdoor pool
At Holiday Inn Knoxville N - Merchant Drive by IHG, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Dec 7 - Dec 8
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 4.99 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bull and Barrel

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 35.00 per accommodation, per night (maximum USD 105.00 per stay)
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 4.99 per person
  • Pet fee: USD 35.00 per accommodation, per night (maximum USD 105.00 per stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 21 to September 10.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

Are free cancellation options available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Holiday Inn Knoxville N - Merchant Drive by IHG offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of Nov 27, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on Dec 4, 2025 start from $111.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Holiday Inn Knoxville N - Merchant Drive by IHG?

This hotel is situated in Inskip, close to Neyland Stadium and Thompson–Boling Arena. You'll also find Bounce USA and Knoxville Museum of Art within a short drive.

Will I be able to park at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yes, self parking is offered for free at the hotel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG include a casino at the property?

No, Holiday Inn Knoxville N - Merchant Drive by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 21 until September 10.

Is Holiday Inn Knoxville N - Merchant Drive by IHG good for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a hot tub?

No, this hotel doesn't have a spa tub.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Knoxville N - Merchant Drive by IHG serves a full breakfast for a surcharge each morning at Bull and Barrel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Holiday Inn Knoxville N - Merchant Drive by IHG for a fee of USD 35.00 per accommodation, per night.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Holiday Inn Knoxville N - Merchant Drive by IHG?

The closest major airport to Holiday Inn Knoxville N - Merchant Drive by IHG is McGhee Tyson Airport (TYS), which is 17.2 mi away (24 minutes by car).

Are there rooms with balconies at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Knoxville N - Merchant Drive by IHG.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Holiday Inn Knoxville N - Merchant Drive by IHG.

Reviews

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 635 out of 1005 reviews
Rating 8 - Good. 238 out of 1005 reviews
Rating 6 - Okay. 64 out of 1005 reviews
Rating 4 - Poor. 30 out of 1005 reviews
Rating 2 - Terrible. 38 out of 1005 reviews

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly and breakfast. Happy hour in the evening.
Stayed 5 nights in Aug 2025

8/10 Good

Mindy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice.My only complaint is the highway traffic noise.If you are a light sleeper, bring your sound machine.
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Atanaska T

Good
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Staff & service
Staff and service were greater than expected
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

Extremely clean and beds super comfy. Reasonably priced will absolutely stay here again
Stayed 2 nights in Aug 2025

10/10 Excellent

Mary Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Aug 2025

10/10 Excellent

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Spent the four days in Knoxville for business and ended up getting sick. The bed was comfortable and the staff was very friendly and helpful. 10 minutes to downtown and lots of good restaurants and stores around so it made things convenient. I'd stay there again.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

KellyAnne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable beds
Stayed 1 night in Jul 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and nice. The staff was friendly and professional. The property was located in an area that had easy access to many retail stores and restaurants.
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

NANCY, Spring hill

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly check in was easy! Rooms were very clean!
Stayed 1 night in Aug 2025

6/10 Okay

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful.
Stayed 2 nights in Aug 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

8/10 Good

Laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was not entirely clean, there being coffee spills on the wall next to the toillet paper roll in the bathroom which could have easily been washed off. The bed was really comfortable.
Stayed 5 nights in Jul 2025

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

cody

Stayed 1 night in Jun 2025

10/10 Excellent

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Check-in, check -out, and food staff. We got one free voucher for the buffet breakfast which had a decent variety. Definitely would stay here again
Stayed 1 night in Jul 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice. Bar/kitchen staff were friendly and exceedingly helpful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Sacha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Great service. Niceroom
Stayed 1 night in Jul 2025

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