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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Knoxville N - Merchant Drive by IHG

A modern hotel dining area with a central island, multiple seating arrangements, and a large painting on the wall.
A balcony with a round table and two chairs, a sofa, and a glass railing.
A modern bar area with a large sign reading 'Hiknox Tavern,' a bar counter, seating, and a large window.
A gym with exercise equipment, a mirrored wall, and a view of the outdoors.
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
5634 Merchants Center Blvd., Knoxville, TN, 37912
  • Place, Knoxville Expo Center
    ‪20 min walk‬
  • Place, University of Tennessee
    ‪6 min drive‬
  • Place, Neyland Stadium
    ‪7 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with a bed, a desk with a chair, a television, and a painting on the wall.

Standard Room, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

A hotel room with a large bed, a bedside table, a nightstand, a wall-mounted lamp, and a framed picture on the wall.

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a television.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a television.

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a large bed, two bedside tables, a wall-mounted lamp, a window with curtains, and a built-in air conditioning unit.

Standard Room

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with a bed, a desk with a chair, a television, and a painting on the wall.

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

A hotel room with a large bed, bedside lamps, a nightstand, and a window with curtains.

Standard Room, 1 King Bed, Accessible (Accessible Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

A hotel room with a large bed, two bedside tables, a wall-mounted lamp, a window with curtains, and a built-in air conditioning unit.

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

A hotel room with a large bed, a desk, a chair, and a television.

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

A hotel room with two beds, a desk, a television, and a window with curtains.

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Knoxville

Located in Inskip, Holiday Inn Knoxville N - Merchant Drive by IHG is 1 mi (1.7 km) from Knoxville Expo Center and within a 10-minute drive of University of Tennessee. This 122-room, 3-star hotel has a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Knoxville Expo Center - 20 min walk - 1.1 miles
  • Knoxville Convention Center - 6 min drive - 5.7 miles
  • University of Tennessee - 6 min drive - 5.9 miles
  • Neyland Stadium - 7 min drive - 6.8 miles
  • Thompson–Boling Arena - 8 min drive - 7.0 miles

Getting around

  • McGhee Tyson Airport (TYS) - 24 min drive

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Cracker Barrel - ‬15 min walk
  • ‪Popeyes Louisiana Kitchen - ‬3 min drive
  • ‪Wendy's - ‬9 min walk
  • ‪Austin's Steak & Homestyle Buffet - ‬14 min walk

About this property

Holiday Inn Knoxville N - Merchant Drive by IHG

At Holiday Inn Knoxville N - Merchant Drive by IHG, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Guests can expect free WiFi and flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, microwaves, and coffee makers.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 1,016 reviews
$103 nightly
The price is $122
Aug 2 - Aug 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 7.45 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • HiKnox Tavern

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,080 square feet of conference space
  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 55.00 per accommodation (varies based on length of stay)
  • Dogs and cats only
  • 2 total (80 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 50 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 7.45 per person
  • Pet fee: USD 55.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Only bookings from non-local guests are accepted. Guests whose residence is within the same county as the property will not be allowed to check in.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May 21 to September 10.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Knoxville N Merchant Drive Hotel
Holiday Inn N Merchant Drive Hotel
Holiday Inn Knoxville N Merchant Drive
Holiday Inn N Merchant Drive
Holiday Inn Knoxville N Merchant Drive
Holiday Inn Knoxville N Merchant Drive an IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel
Holiday Inn Knoxville N - Merchant Drive by IHG Knoxville
Holiday Inn Knoxville N - Merchant Drive by IHG Hotel Knoxville

Frequently asked questions

Are free cancellation options available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Holiday Inn Knoxville N - Merchant Drive by IHG offers free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Holiday Inn Knoxville N - Merchant Drive by IHG?

As of Jul 8, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Knoxville N - Merchant Drive by IHG on Jul 12, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Holiday Inn Knoxville N - Merchant Drive by IHG?

This hotel is situated in Inskip, close to Market Square, Neyland Stadium, and Knoxville Zoo. You'll also find Knoxville Museum of Art and Knoxville Children's Theatre within a short drive.

Is there parking available at Holiday Inn Knoxville N - Merchant Drive by IHG?

Yes, self parking is offered for free at the hotel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG include a casino at the property?

No, Holiday Inn Knoxville N - Merchant Drive by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from May 21 until September 10.

What do couples enjoy most about Holiday Inn Knoxville N - Merchant Drive by IHG?

There are plenty of amenities for couples at this hotel, including a restaurant, an outdoor pool, and a bar/lounge.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Knoxville N - Merchant Drive by IHG serves a full breakfast for a surcharge each morning at HiKnox Tavern.

Does Holiday Inn Knoxville N - Merchant Drive by IHG allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Holiday Inn Knoxville N - Merchant Drive by IHG for a fee of USD 55.00 per accommodation, per night.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Holiday Inn Knoxville N - Merchant Drive by IHG?

The closest major airport to Holiday Inn Knoxville N - Merchant Drive by IHG is McGhee Tyson Airport (TYS), which is 17.2 mi away (24 minutes by car).

Are there rooms with balconies at Holiday Inn Knoxville N - Merchant Drive by IHG?

No, there aren't any guestrooms with balconies at Holiday Inn Knoxville N - Merchant Drive by IHG.

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Holiday Inn Knoxville N - Merchant Drive by IHG.

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1004 reviews
Rating 8 - Good. 229 out of 1004 reviews
Rating 6 - Okay. 68 out of 1004 reviews
Rating 4 - Poor. 32 out of 1004 reviews
Rating 2 - Terrible. 40 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only there for a day on our travels but was one of the best experiences so far. Would definitely stay there again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, loved the room, people were great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and courteous staff. The bed was comfortable and the room was spacious.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet. Staff was very friendly.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly, and it was very clean!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Katrice

Liked: Cleanliness, staff & service, amenities
Clean rooms, friendly staff
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Alyson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, surrounding area not great.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Darby

Liked: Cleanliness, amenities, property conditions & facilities
Good staff, good room, good breakfast!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities
Clean, nice staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff
Stayed 1 night in Feb 2026
Verified

8/10 Good

Delphia

Liked: Cleanliness, amenities
Clean room, but carpeting needs cleaning, the staff were friendly and knowledgeable
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robbie

Liked: Cleanliness
Great room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
Very comfortable bed!!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sue

Liked: Cleanliness
Clean. Nice furnishings. Bedding and linens superb.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Brian

Disliked: Cleanliness
Good
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and competent, the rooms clean and up to date. The only problem was that my room faced the busy highway, and the truck noise made sleeping difficult.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities
Clean rooms great staff check in and anything we needed from the front desk was great. Good choice to stay and see a game
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast nice staff clean hotel
Stayed 1 night in Oct 2025
Verified

8/10 Good

Mary Jo

Liked: Cleanliness, staff & service, property conditions & facilities
We’ve stayed several times. Very clean and Friendly. This stay the only suggestion would be having laundry available. There was only 1 washer and dryer and both were broken. We’d been traveling for about a week and got in late so that made things tough.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, friendly staff, clean room. Would stay here again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Terry Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC worked well. Easy to adjust. Room was clean and functional for desk use, tv and resting. Bed was comfortable. Staff was friendly and helpful. Location easy to get to. Excellent.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, well light parking lot.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

hector

Liked: Cleanliness, amenities, property conditions & facilities
Yes, it was spotless
Stayed 1 night in Feb 2026

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