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Best Western The Plaza Hotel Honolulu Airport

3.0 star property
Hotel in Honolulu with free breakfast and airport shuttle service

Choose dates to view prices

Photo gallery for Best Western The Plaza Hotel Honolulu Airport

Guests can enjoy a designated smoking area surrounded by palm trees and a grassy lawn.
Relax on the patio with a wicker sofa, cushioned bench, and small table.
Work out with a city view at this gym featuring treadmills, stationary bikes, and weight machines.
Convenient laundry facilities offer washing machines and dryers with viewing windows, a vending machine, and seating area.
Enjoy a comfortable stay in this spacious room with a large bed, desk, and cityscape views.

Popular amenities

  • Parking available
  • Air conditioning

Explore the area

Map
3253 N Nimitz Hwy, Honolulu, HI, 96819
  • Pearl Harbor Visitor Center
    ‪5 min drive‬
  • Honolulu Harbor
    ‪6 min drive‬
  • Pearl Harbor
    ‪9 min drive‬
  • Honolulu, HI (HNL-Daniel K. Inouye Intl.)
    ‪10 min walk‬

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Room options

View all photos for Standard Room, 2 Double Beds, Refrigerator & Microwave, City View

Standard Room, 2 Double Beds, Refrigerator & Microwave, City View | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Refrigerator & Microwave, City View

9.0 out of 10
Wonderful
(9 reviews)
  • 320 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking (Pet Friendly)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Non Smoking (Pet Friendly)

7.0 out of 10
Good
(2 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(5 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(25 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(171 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, City View

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Refrigerator & Microwave, City View

9.4 out of 10
Exceptional
(10 reviews)
  • 320 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Courtyard View (Stair Access Only)

Standard Room, 2 Double Beds, Non Smoking, Courtyard View (Stair Access Only) | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Courtyard View (Stair Access Only)

8.4 out of 10
Very good
(52 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Corner (with Single Sofabed;Larger Room)

Combined shower/tub, designer toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible, Corner (with Single Sofabed;Larger Room)

7.0 out of 10
Good
(2 reviews)
  • 408 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Courtyard View (Stair Access Only)

Standard Room, 1 King Bed, Non Smoking, Courtyard View (Stair Access Only) | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Courtyard View (Stair Access Only)

8.6 out of 10
Excellent
(43 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.0 out of 10
Very good
(48 reviews)
  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

9.2 out of 10
Wonderful
(27 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Honolulu

Located in Western Honolulu, Best Western The Plaza Hotel Honolulu Airport is within 2 miles (3 km) of sights such as Keʻehi Lagoon Beach Park and Moanalua Gardens. This 274-room, 3-star hotel has free breakfast along with conveniences like an outdoor pool and a free airport shuttle.

What's nearby

  • Pearl Harbor Visitor Center - 5 min drive - 3.5 miles
  • USS Arizona Memorial - 5 min drive - 3.5 miles
  • Honolulu Harbor - 6 min drive - 3.5 miles
  • Pearl Harbor - 9 min drive - 4.0 miles
  • Ala Moana Center - 12 min drive - 7.5 miles

Getting around

  • Hālawa / Aloha Stadium Station - 13 min drive
  • Hālaulani / Leeward Community College Station - 22 min drive
  • Daniel K. Inouye Intl. Airport (HNL) - 5 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Starbucks - ‬4 min drive
  • ‪Lahaina Chicken Company - ‬4 min drive

About this property

Best Western The Plaza Hotel Honolulu Airport

Hotel in Honolulu with free breakfast and airport shuttle service
Guests of Best Western The Plaza Hotel Honolulu Airport have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, self parking is USD 42 per night, or you can take advantage of the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include meeting rooms, conference space, and a business center.
Guests can expect to find free wired internet and 35-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free with a 3-device limit

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 5:00 AM to 1:00 AM at scheduled times
  • Area shuttle up to 0.5 mi
  • Covered self parking on site (USD 42 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 2,594 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 35-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 40 per pet, per night
  • Dogs and cats only
  • Pet weight must not exceed 80 lbs per pet

Children and extra beds

  • Rollaway/extra beds are available for USD 30.0 per stay
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: USD 42 per night (in/out privileges)
  • Pet fee: USD 40 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA-207-605-9648-01
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is TA-207-605-9648-01.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Free WiFi in public areas has a 3-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hotel Plaza
Best Western Plaza
Best Western Plaza Honolulu
Best Western Plaza Hotel
Best Western Plaza Hotel Honolulu
Plaza Best Western
Plaza Hotel Best Western
Best Western Honolulu
BEST WESTERN The Plaza Hotel Hawaii/Honolulu
The Plaza Honolulu Honolulu
Best Western The Plaza Hotel
Best Western The Plaza Hotel Honolulu Airport Hotel
Best Western The Plaza Hotel Honolulu Airport Honolulu
Best Western The Plaza Hotel Honolulu Airport Hotel Honolulu

Frequently asked questions

What can I see around Best Western The Plaza Hotel Honolulu Airport?

This hotel is situated in Western Honolulu, close to Honolulu Harbor and Ala Moana Center. You'll also find Bishop Museum and Aloha Tower within a short drive.

How much does it cost to stay at Best Western The Plaza Hotel Honolulu Airport?

As of Jul 29, 2025, prices found for a 1-night stay for 2 adults at Best Western The Plaza Hotel Honolulu Airport on Aug 27, 2025 start from $216.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western The Plaza Hotel Honolulu Airport?

Yes, covered parking is offered for USD 42 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Best Western The Plaza Hotel Honolulu Airport include a casino at the property?

No, Best Western The Plaza Hotel Honolulu Airport doesn't have a casino.

Is there an indoor pool at Best Western The Plaza Hotel Honolulu Airport?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Best Western The Plaza Hotel Honolulu Airport a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as an outdoor pool and free breakfast.

Are there hot tubs at Best Western The Plaza Hotel Honolulu Airport?

No, this hotel doesn't have a spa tub.

Does Best Western The Plaza Hotel Honolulu Airport have a restaurant with a breakfast menu?

Best Western The Plaza Hotel Honolulu Airport offers free full breakfasts each morning though there is no restaurant.

Does Best Western The Plaza Hotel Honolulu Airport allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Best Western The Plaza Hotel Honolulu Airport for a fee of USD 40 per pet, per night.

Are there connecting rooms at Best Western The Plaza Hotel Honolulu Airport?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Best Western The Plaza Hotel Honolulu Airport?

The closest major airport to Best Western The Plaza Hotel Honolulu Airport is Daniel K. Inouye Intl. Airport (HNL), which is within a mile. Another top airport is Kapolei, HI (JRF-Kalaeloa), which is located 18.5 mi away (25-minute drive).

Are there rooms with balconies at Best Western The Plaza Hotel Honolulu Airport?

No, there aren't any guestrooms with balconies at Best Western The Plaza Hotel Honolulu Airport.

Best Western The Plaza Hotel Honolulu Airport Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1320 out of 2828 reviews
Rating 8 - Good. 825 out of 2828 reviews
Rating 6 - Okay. 432 out of 2828 reviews
Rating 4 - Poor. 151 out of 2828 reviews
Rating 2 - Terrible. 100 out of 2828 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

SCOTT, HILO

Liked: Staff & service
Neighborhood is dubious. Small window type air conditioners in the wall. Set on dull blast to keep he room cool. Sounded like an industrial blower all night. Multiply that by the number of units and the place drowned our the airport. Hot water-no Warm enough to shower
Stayed 1 night in Jul 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, amenities
Very close to the airport. Free shuttle pick up and delivery to airport. Staff very friendly and knowledgeable about Oahu things to do. Charlie’s Taxi is the best if you don’t have a car. The buffet breakfast is outstanding! Hot food and plenty of hot coffee. Ask for a room away from Nimitz boulevard. Very noisy traffic 24 hours a day. We moved all the way up to 10th floor. We could still hear traffic it not as bad as first floor. For the money and location you can’t beat the price. IHOP, McDonalds, Big Kahuna Pizza, and Starbucks all close and walking distance. We always enjoy our stays at Best Western all over the US. Get the Rewards card and you get points good for free nights and discounts.
Stayed 2 nights in Jul 2025

2/10 Terrible

Joseph, Kaunakakai

Stayed 1 night in Jun 2025

8/10 Good

Veterans

Stayed 1 night in Jun 2025

8/10 Good

Haoyuan

Traveled with family
Liked: Cleanliness, amenities
OK for a budget and close to airport lodging option, fairly good breakfast buffet. Transportation around the hotel quite complicated as you need to enjoy lots of one-way, detour circle around drive to get to any destination. Parking structures takes the lower 5-6 floors of the building and each parking spot is relatively narrow and hard to get in.
Stayed 1 night in May 2025

8/10 Good

Dallas

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle
Stayed 1 night in May 2025

10/10 Excellent

Piula

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service I got was absolutely fantastic.
Stayed 1 night in May 2025

10/10 Excellent

Chris

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in May 2025

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overnight near the airport. The airport shuttle was early which was great!
Stayed 1 night in Apr 2025

10/10 Excellent

Yeole

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: • Most convenient hotel closest to the airport • hourly shuttle service • free light breakfast menu:included eggs and sausage, waffles, assorted juices, coffee, breads. • friendly staff • pool, patio area • a/c temp. able to adjust to a comfortably cold temperature *only 2 elevators. So getting to my room on a high floor/the 12th floor was a bit of a wait. *of the 3 hotels in the airport area, this is the priciest Other than that my favorite in regards to the closest proximity to the airport. If you only need to stay for a quick night or 2? Have booked several times before. And will def. book again.
Stayed 1 night in Apr 2025

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to airport for early morning flight. Accommodation at back of property was very quiet, however rooms at the front near highway would have been very noisy. Grab and go bag was great as we left at 6 a.m. before breakfast time. And no resort fee either.
Stayed 3 nights in Apr 2025

4/10 Poor

Michelle

Traveled with family
Disliked: Staff & service, property conditions & facilities
Waited almost an hour for the shuttle to pick us up. A few of the front desk staff were unfriendly. Breakfast menu included eggs and sausage but they ran out 45 minutes before the end of breakfast. No towels at the pool
Stayed 1 night in Apr 2025

8/10 Good

Isabel

Traveled with family
Liked: Staff & service, room comfort

Handy for airport

Friendly & helpful reception staff - helped arrange early airport shuttle before normal shuttle time of 5am and then hourly. 2 doubles in room - not king size beds. Cleanliness acceptable but noticed a couple of black hairs on bedding & in bathroom (none of our family have black hair). Slightly dated decor. Served our purposes well for a short overnight stay between flights.
Stayed 1 night in Apr 2025

10/10 Excellent

Martha, Pompano Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was remarkable.
Stayed 3 nights in Apr 2025

6/10 Okay

Dorothy

Liked: Staff & service
I was placed in a room on the 11th floor and the elevators were going to be worked on for 3 days. They moved me to a 2nd floor room. The staff was excellent. This hotel is pet friendly. The hotel is maintained but shows it’s age.
Stayed 6 nights in Apr 2025

4/10 Poor

Irene

Disliked: Cleanliness, amenities, property conditions & facilities
Need update there bathroom Tub not safe for Seniors I slip on the tub after my shower today. No Grab bar for support and slippery unclean tub Requested to clean the room with no action initiated and we have to put out the garbage due to smell. Staff are nice and professional.But Not a senior friendly facility
Stayed 2 nights in Apr 2025

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$42 for parking seems a bit steep, but I guess supply/demand dictates the cost.
Stayed 1 night in Apr 2025

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel appears old and in need of updating. It is in a declining commercial area but is close to the airport. It is over-priced for its condition and location
Stayed 1 night in Apr 2025

10/10 Excellent

Karen, Anchorage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right by the airport. Nice breakfast, airport shuttle. Perfect for a night before or between flights.
Stayed 1 night in Apr 2025

6/10 Okay

Michel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Very poor basic service

At 8:15 pm, the front desk did not want to release our stored bags for 45 mins to wait for the shuttle driver who was also the bell man. We had to call the security person for help to finally get our bags but he also told us in no uncertain terms that this was not in his job description! Not a good Aloha with this hotel! Also by 9 am, they were out of eggs and pancakes/waffles for a breakfast supposed to last till 10:30 am. Finally the shuttle to the airport only runs on the hour so need to plan adequately. Otherwise clean hotel close to the airport.
Stayed 1 night in Apr 2025

10/10 Excellent

Hung, La Puente

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
na
Stayed 1 night in Apr 2025

10/10 Excellent

Carlo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could use dinner option at hotel.
Stayed 1 night in Apr 2025

8/10 Good

Helaman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved & Enjoyed staying it was my second time back! But not really was happy about the room I booked a Queen standard room the person that checked me in didn’t let me know ahead of time that she put me in an accessible room. I tried to call and let her know I booked a standard queen she kept repeating her self that I didn’t have a preference when that was a Lie ! I even Requested if we can have a nice room due to the fact we’re here to elope in hawaii. I also requested for housekeeping and the front desk sent me to call housekeeping they didn’t pick up so I stayed on the phone no answer.. I had to call to call the front desk again to reach out to housekeeping on there end because I had to leave they said I will try. But i did come back my room was clean. I work in the hotel industry as a Front Desk receptionist and I really frowned upon that because I feel that it should be front desk job to be able to communicate with other departments as guest request! I’m on vacation That should not be my job reaching out to another department for my request! I had never had that happen to me before while traveling and also the hot water was not Hot!! So that was something I was also upset about I wasn’t able to talk to a manger on duty because I had to leave I didn’t want to miss my flight!
Stayed 7 nights in Apr 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room faced the freeway and there were motor cycles revving engines throughout the night, the breakfast room was a little discombobulated with condiments not near the main dishes, but rather closer to the waffle section.
Stayed 1 night in Apr 2025

8/10 Good

Nichole, East brunswick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not expect much from a hotel at the airport as it was directly off the highway but it was a hotel NOT a motel and surprisingly updated and clean. I wish the restaurant was open for dinner because walking on a highway to get food is notba great idea.
Stayed 1 night in Apr 2025