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Best Western Hartford Hotel & Suites

2.5 star property
Hotel in Hartford with free breakfast and a fitness center

Choose dates to view prices

Photo gallery for Best Western Hartford Hotel & Suites

Exterior
Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, laptop workspace
BBQ/picnic area
Lobby lounge
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

View in a map
185 Brainard Rd, Hartford, CT, 06114
  • Place, Connecticut Convention Center
    ‪3 min drive‬
  • Place, Trinity College
    ‪4 min drive‬
  • Place, XL Center
    ‪4 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(3 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(12 reviews)
  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 350 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

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Premium bedding, in-room safe, desk, iron/ironing board

Marriott Hartford Downtown

Downtown Hartford
  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
8.8 out of 10, Excellent, 727 reviews
$339 nightly
The price is $390
Oct 26 - Oct 27
Total with taxes and fees
Marriott Hartford Downtown

About the neighborhood

Hartford

Located in South Meadows within 2 miles (3 km) of Colt Park, Best Western Hartford Hotel & Suites is within a few miles (5 km) of Webster Theater. This 129-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.

What's nearby

  • Connecticut Convention Center - 3 min drive - 2.4 miles
  • Trinity College - 4 min drive - 2.0 miles
  • Bushnell Center for the Performing Arts - 4 min drive - 2.9 miles
  • XL Center - 4 min drive - 3.1 miles
  • Xfinity Theatre - 5 min drive - 3.7 miles

Getting around

  • Hartford Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 19 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Wendy's - ‬14 min walk
  • ‪Dunkin' - ‬4 min walk
  • ‪Adriatic Restaurant - ‬3 min drive
  • ‪Burger King - ‬14 min walk

About this property

Best Western Hartford Hotel & Suites

Hotel in Hartford with free breakfast and a fitness center
Best Western Hartford Hotel & Suites features a gym, free WiFi in public areas, and meeting rooms. Free parking is available if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include conference space, a 24-hour business center, and a seasonal outdoor pool.
Guests can expect to find free WiFi and 42-inch LED TVs with cable channels and first-run movies. Pillowtop beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hydromassage showers, hair dryers, and free toiletries. Sofa beds, refrigerators, and microwaves are other standard amenities.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

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  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
7.6 out of 10, Good, 1,079 reviews
$103 nightly
The price is $118
Sep 29 - Sep 30
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 920 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Portable hoist available
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (48 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2003
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to May 24:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-2:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.

Property is also known as

Holiday Inn Express Convention Center Hotel Hartford Area
Holiday Inn Express Hartford Convention Center Area
Best Western Hartford Hotel
Best Western Hartford
Holiday Inn Hartford
Holiday Inn Express Hotel Hartford
Hartford & Suites Hartford
Best Western Hartford Hotel & Suites Hotel
Best Western Hartford Hotel & Suites Hartford
Best Western Hartford Hotel & Suites Hotel Hartford

Frequently asked questions

What's there to do around Best Western Hartford Hotel & Suites?

This hotel is situated in South Meadows, close to Xfinity Theatre, Webster Theater, and Connecticut Science Center. You'll also find Connecticut River and Bushnell Park within a short drive.

How much does it cost to stay at Best Western Hartford Hotel & Suites?

As of Sep 28, 2025, prices found for a 1-night stay for 2 adults at Best Western Hartford Hotel & Suites on Oct 5, 2025 start from $105.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at Best Western Hartford Hotel & Suites?

Yes, self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Best Western Hartford Hotel & Suites include a casino at the property?

No, Best Western Hartford Hotel & Suites doesn't have a casino.

Will I find an indoor pool at Best Western Hartford Hotel & Suites?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 8:00 PM and the seasonal pool is normally open from May until September.

Is Best Western Hartford Hotel & Suites good for couples?

Couples staying at this hotel will appreciate amenities like a soaking tub and a pillowtop mattress as well as a seasonal outdoor pool.

Are there hot tubs at Best Western Hartford Hotel & Suites?

No, this hotel doesn't have a spa tub.

Does Best Western Hartford Hotel & Suites feature a restaurant that includes a breakfast menu?

Best Western Hartford Hotel & Suites offers free buffet breakfast each morning though there is no restaurant.

Will Best Western Hartford Hotel & Suites allow pets to stay free of charge?

No, pets aren't allowed at Best Western Hartford Hotel & Suites though service animals are welcome.

Are there connecting rooms at Best Western Hartford Hotel & Suites?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Best Western Hartford Hotel & Suites?

The closest major airport to Best Western Hartford Hotel & Suites is Bradley Intl. Airport (BDL), which is 16.3 mi away (19 minutes by car).

Can I book a room with a balcony at Best Western Hartford Hotel & Suites?

No, there aren't any guestrooms with balconies at Best Western Hartford Hotel & Suites.

Best Western Hartford Hotel & Suites Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 423 out of 1005 reviews
Rating 8 - Good. 227 out of 1005 reviews
Rating 6 - Okay. 160 out of 1005 reviews
Rating 4 - Poor. 100 out of 1005 reviews
Rating 2 - Terrible. 95 out of 1005 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Candida

Traveled with partner
Liked: Cleanliness, staff & service
Good price, had to drive for good dining.
Stayed 1 night in Sep 2025

8/10 Good

Peter

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for an overnight, slightly dated rooms but nothing noteworthy
Stayed 1 night in Jun 2025

4/10 Poor

Jonathan A

Disliked: Cleanliness, property conditions & facilities
This was an interesting stay for a family of 4, with two kids under 10. The property could use a significant refresh. The rooms were quiet but musty. Several outlets werent working, and the bathroom lights had some sort of eco bulbs in them that flashed every time they turned on. Suite
Stayed 1 night in Jun 2025

10/10 Excellent

Erika

Stayed 1 night in Jun 2025

6/10 Okay

Naima

Liked: Staff & service
Random stay after a flight diversion. It was fine. Surprisingly nice shampoo/lotion
Stayed 1 night in Jun 2025

2/10 Terrible

Christina

Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Stayed 1 night in Jun 2025

10/10 Excellent

PAUL, ROCHESTER

Stayed 7 nights in Jun 2025

2/10 Terrible

Wei, McLean

Traveled with group
In the afternoon of the 2nd day of our stay, we came back from a competition and found out there is no hot water in our room. I called the front desk and was told the boiler just broke and there might not be hot water until the next day or even two days later. I asked how I could take a shower. They told me they didn't know. I asked if the showers by the pool worked and they again they told me they didn't know but didn't offer to find out. They did not offer my any solutions. So I went downstairs to check the shower by the pool and it had not hot water either. So I went to the front desk to ask if other rooms had hot water. They said they didn't know and would not find out. I asked why. They said because if they let me use another room with hot water, it would be considered dirty and they would not allow that. So I asked what the solution would be. The staff member again said they didn't know. One of them said it was beyond his "jurisdiction" to give me a discount. I said I had not got that far yet. I just needed to take a shower. "I am your guest. Is it too much to ask for a shower?" I found the staff member more interested in talking back to me than finding a solution, which is disappointing. Eventually I called a teammate who told me their room had hot water. So there were rooms with hot water and this was not an unsolvable problem. This really made me feel this hotel's staff failed at solving guest problems intentionally. Hence I would give 0 star if I could.
Stayed 2 nights in Jun 2025

8/10 Good

Francis

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel & room were fine but it took quite a long time for the room’s ac to cool the room down. I overheard another couple complaining about the AC as well. The breakfast was just ok. The other Best Western in Berlin had a better breakfast based on prior experiences at the Berlin BW (waffle option, better eggs, better sausage & better bacon). Overall a positive experience & a good value. The cost of the Berlin BW room was slightly more which was the reason I chose the Hartford BW.
Stayed 1 night in Jun 2025

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was pretty clean but pool was cloudy.
Stayed 1 night in Jun 2025

2/10 Terrible

Samantha

Stayed 1 night in Jun 2025

8/10 Good

Lezette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jun 2025

6/10 Okay

Jennifer

Traveled with group
Liked: Room comfort
The bathroom could use a make over, no exhaust fan floor was soaked and extremely slippery! Also found dental picks on the floor. Room smelled like mildew
Stayed 1 night in Jun 2025

2/10 Terrible

AnnMarie

Business traveler
Disliked: Cleanliness, property conditions & facilities
It sucks
The floor is tilted by an inch and a half, the toilet tilts and is a hazard for children and elder
Measure the tilt here
Stayed 1 night in Jun 2025

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac in the room and bed was acceptable comfort wise
Stayed 3 nights in Jun 2025

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in May 2025

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accessible and clean.
Stayed 1 night in May 2025

8/10 Good

Elizabeth

Stayed 3 nights in Jun 2025

6/10 Okay

Nelly

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel quiet, clean and nice rooms
Stayed 3 nights in Jun 2025

2/10 Terrible

Makayla

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I originally checked in the individual that checked me in was super nice and attentive after me and my husband got into her room my husband went to the bathroom and saw hair all up and down the walls that was not mine or his I immediately went to the front desk And requested a new room which was fine but the the hotel elevator sub flooring is clearly damaged and it’s sagging
Stayed 1 night in Jun 2025

10/10 Excellent

Ikenna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did a weekend getaway with a friend,the room was clean and we enjoyed the breakfast.
Stayed 1 night in Jun 2025

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

kenny

Stayed 2 nights in May 2025

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Flights

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