Hakone Kowakien TEN-YU

You'll be asked to pay these charges at the property:

• A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

These fees and deposits will be charged at check-in, check-out, or the time of service.

• Crib (infant bed) fee: JPY 3300.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

• Check-in: 3 PM
• Check-out: 11:00 AM
• Minimum check-in age: 18

Details about charges, deposits, or other important information:

• This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
• Charges for extra guests may apply and vary depending on the property's policy.
• A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
• Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
• Guests must contact this property in advance to reserve access to the public bathing facility.
• This property accepts credit cards and cash.
• Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
• Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

• Hot springs access available from 5:00 AM to midnight.
• Reservations need to be made in advance for massage services and spa treatments. Contact the ryokan at the phone number listed on your booking confirmation.
• As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
• No rollaway or extra beds are available.
• Guests with tattoos are not able to use the onsite public bathing facilities.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).