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Hakone Kowakien TEN-YU

4.5 star property
VIP Access

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Photo gallery for Hakone Kowakien TEN-YU

Hot springs
Separate tub and shower, spring water tub, free toiletries, hair dryer
In-room safe, blackout drapes, cribs/infant beds, free WiFi
Lobby
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
1297 Ninotaira, Hakone, Kanagawa, 250-0407
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪2 min walk‬
  • Place, Hakone Open Air Museum
    ‪15 min walk‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Onsen Bath(Breakfast plan)(Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(60 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Teppan Yaki Dinner at 5-6pm(Futons are provided from 3rd guests)

9.0 out of 10
Wonderful
(13 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 5pm (Futons are provided from 3rd guests)

9.6 out of 10
Exceptional
(15 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath with Buffet Dinner at 7:30pm (Futons are provided from 3rd guests)

9.8 out of 10
Exceptional
(24 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests) | In-room safe, blackout drapes, cribs/infant beds, free WiFi

Shabu-shabu with Crab&Beef Dinner at 7pm-8pm& Buffet Breakfast(Futons are provided from 3rd guests)

8.6 out of 10
Excellent
(7 reviews)
  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 5-6pm

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Superior Room with Open-air Bath/Gorgeous Special Kaiseki Dinner "Yuzen" start at 7:30-8pm

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen" at Kihinkan, start at 5-6pm Superior Room (Open-air Bath),Non Smoking

  • 377 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Special Kaiseki Dinner "Yuzen"at Kihinkan,start at 7:30-8pm Superior Room(Open-air Bath),Non Smoking

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 17:00- Superior Room Japanese/Western Buffet dinner

  • 377 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

In-room safe, blackout drapes, cribs/infant beds, free WiFi

Geisha event on 26th of every month - Dinner at 20:00- Superior Room Japanese/Western Buffet dinner

  • Sleeps 4
  • 2 Large Twin Beds

About the neighborhood

Hakone

Located in Ninohira, Hakone Kowakien TEN-YU is adjacent to Hakone Kowakien Yunessun and within a 5-minute walk of other popular sights like Okada Museum of Art. This 150-room, 4.5-star ryokan has private in-room hot tubs along with free in-room WiFi and free self parking.

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 miles
  • Hakone Kowakien Yunessun - 2 min walk - 0.1 miles
  • Okada Museum of Art - 4 min walk - 0.3 miles
  • Hakone Open Air Museum - 15 min walk - 0.8 miles
  • Hakone Gora Park - 18 min walk - 1.0 mile

Getting around

  • Hakone Miyanoshita Station - 3 min drive
  • Kowakidani Station - 15 min walk
  • Haneda Airport (HND) - 132 min drive

Restaurants

  • ‪箱根餃子センター - ‬17 min walk
  • ‪The Hakone Open-Air Museum Café - ‬2 min drive
  • ‪bar hotel 箱根香山 - ‬8 min walk
  • ‪fontana - ‬2 min walk
  • ‪Gora Brewery And Grill - ‬3 min drive

About this property

Hakone Kowakien TEN-YU

Guests of Hakone Kowakien TEN-YU enjoy a sauna, free WiFi in public areas, and spa services. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this luxury ryokan include free newspapers, a terrace, and a vending machine.
Guests can expect free WiFi and 50-inch LCD TVs with digital channels. Bathrooms offer spring water baths, hair dryers, and free toiletries. Private hot tubs, refrigerators, and safes are also standard.
Recreational amenities at the ryokan include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from 5:00 AM to midnight. There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and midnight.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Geihinkan(Steak)
  • Kihinkan(sobakaiseki)

Things to do

  • 2 indoor/outdoor hot springs
  • Sauna

Family friendly

  • Baby bath
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Crib (surcharge)
  • High chair
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Garden
  • Terrace

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Aromatherapy
  • Facials
  • Hot springs open from 5:00 AM - midnight
  • Massage
  • Public bath open from 5:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Sign language-capable staff
  • Wheelchair accessibility

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Towels provided

Entertainment

  • 50-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Japanese futons are provided based on the number of adults in the reservation. Beds are not included in the room rate for children age 5 and younger.
Guests booked in Half Board rates must check-in by 4:30 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Cribs/infant beds are available for JPY 3300.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Half Board meals are not included in the room rate for children age 5 and younger. Additional fees of JPY 3000 per child ages 2-5, per day apply for kids meals. Guests may bring their own meals for children age 2 or younger.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Crib (infant bed) fee: JPY 3300.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve access to the public bathing facility.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Hot springs access available from 5:00 AM to midnight.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the ryokan at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No rollaway or extra beds are available.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hakone Kowakien TEN-YU Inn
Kowakien TEN-YU Inn
Kowakien TEN-YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN YU
Hakone Kowakien TEN-YU Ryokan
Hakone Kowakien TEN-YU Hakone
Hakone Kowakien TEN-YU Ryokan Hakone

Frequently asked questions

What can I see within easy reach of Hakone Kowakien TEN-YU?

This ryokan is situated in Ninohira within a short 3-minute walk of Hakone Kowakien Yunessun and also 17 minutes on foot from Hakone Open Air Museum. You'll also find Hakone Hot Springs and Hakone Shrine within a short drive.

How much does it cost to stay at Hakone Kowakien TEN-YU?

As of Mar 30, 2026, prices found for a 1-night stay for 2 adults at Hakone Kowakien TEN-YU on Apr 27, 2026 start from $513, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Hakone Kowakien TEN-YU?

Yes, self parking is offered for free at the ryokan.

Is a spa located at Hakone Kowakien TEN-YU?

Spa services at the ryokan include aromatherapy, massages, and body treatments.

Does Hakone Kowakien TEN-YU feature a casino on the premises?

No, Hakone Kowakien TEN-YU doesn't have a casino.

Will I find an indoor pool at Hakone Kowakien TEN-YU?

No, there is no indoor pool on site; however, each accommodation at this ryokan features a private hot tub.

What amenities will couples enjoy at Hakone Kowakien TEN-YU?

There are plenty of amenities for couples at this ryokan, including a bar, a garden-view restaurant, and 2 outdoor hot springs.

Does Hakone Kowakien TEN-YU have a hot tub?

Yes, all accommodations at this ryokan have private spa tubs.

Does Hakone Kowakien TEN-YU have a restaurant with a breakfast menu?

No, Hakone Kowakien TEN-YU doesn't have a restaurant that serves breakfast.

Will Hakone Kowakien TEN-YU allow pets to stay free of charge?

No, pets aren't allowed at Hakone Kowakien TEN-YU though service animals are welcome.

Are there connecting rooms at Hakone Kowakien TEN-YU?

No, this ryokan doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hakone Kowakien TEN-YU?

No, there aren't any accommodations with balconies at Hakone Kowakien TEN-YU.

Hakone Kowakien TEN-YU Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1518 out of 1823 reviews
Rating 8 - Good. 199 out of 1823 reviews
Rating 6 - Okay. 56 out of 1823 reviews
Rating 4 - Poor. 24 out of 1823 reviews
Rating 2 - Terrible. 26 out of 1823 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort and lovely staff that were kind and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Guanghao

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A new built and great hotel with lots of friendly staffs.
Stayed 1 night in Dec 2025

6/10 Okay

Farid

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Food was really not good and who dining area smelt of fish which was very off putting. Staff were all very friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

Maty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful dinner, excellent staff. Highly recommended.
Stayed 2 nights in Dec 2025

10/10 Excellent

Arvin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was amazing. Staff greeted us as we were walking in from a distance (Got off the bus station and took interesting route to hotel). Staff walked us to the room. Room was very spacious. We had view of the whole valley. It had an open air bath on the balcony if you didn’t want to do the Onsen. Dinner was delicious. We had the buffet and options were endless. There is “unlimited” ice cream from a vending machine (ask staff for a coin). Onsen was clean (only did one side so don’t know what other side was like). There was an indoor and outdoor. Unfortunately, it is remote. We took a taxi to get to Lake Ashi and took awhile to get one (we went early in the morning). I would have loved to stay 2 nights. Hopefully next time.
Room from Balcony side
Shower
Sink
Room from Entrance Side
Stayed 1 night in Dec 2025

8/10 Good

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and hotel amenities were fantastic.
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities
We have over 60 stamps collected this year and have been a Hotel.Com gold for the past 3 years. Hakone Hotel TEN-Yu has been the very first to offer the upgrade room where available benefit as a Gold member. Thank you for that. The Hotel itself is amazing. The Suite Room with private onsen is breathtaking. Buffet breakfast is excellent. Thanks all the staff for working over Christmas. We didn't have a chance to experience the Yunessun but it looked fun.
Stayed 1 night in Dec 2025

10/10 Excellent

Ming

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. One suggestion is with all the different teas you provided please add a pure iced water.
Stayed 1 night in Dec 2025

10/10 Excellent

Randy

Stayed 1 night in Dec 2025

10/10 Excellent

Sallyanne

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding quality accommodation! From arrival we were blown away - excellent staff and service, arrival refreshments, comfortable rooms and exceptional onsen facilities and buffet breakfast options. The surrounding gardens are beautiful and the free shuttle bus to and from Gora station, along with the 1min walk-thru to the Yunnesun Onsen and Hakone Tozan Bus stop, is very convenient. I wish we'd stayed more than 1 night. Our kids loved the free ice cream vending machine too - what a fun treat! This hotel puts a lot of thought into their facilities, customer service, and added value for guests. Truly 5 stars! Would love to stay again!!
Scenic hot water foot soaking baths outside on the balcony in the public area next to check in.
View from room
Main foyer
Stayed 1 night in Dec 2025

10/10 Excellent

Victor

Stayed 1 night in Dec 2025

2/10 Terrible

Chen

Traveled with family
Disliked: Amenities
Losing a key card cost 3000 yen. Won’t be here again
Stayed 1 night in Dec 2025

10/10 Excellent

Kaichun

Stayed 1 night in Dec 2025

10/10 Excellent

Chin-Hua

Stayed 2 nights in Dec 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, incredible rooms with balcony onsen, and delicious buffet.
Stayed 2 nights in Dec 2025

10/10 Excellent

Joey Hang

Liked: Cleanliness, amenities, property conditions & facilities
100% no doubt. Flawless.
Stayed 1 night in Dec 2025

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean and very comfortable room.
Stayed 1 night in Dec 2025

8/10 Good

Kelly

Stayed 1 night in Dec 2025

8/10 Good

Charlene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Charming and fun evening. Dinner was great and the breakfast buffet offered a variety of dishes to choose from
Stayed 1 night in Dec 2025

10/10 Excellent

Cheng

Stayed 2 nights in Dec 2025

6/10 Okay

SANG YEUB

Stayed 1 night in Dec 2025

8/10 Good

Donghong, Burnaby

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It’s a nice place but the service and amenities are not worth the price.
Stayed 1 night in Dec 2025

10/10 Excellent

Rickey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was great! Staff were very kind! Great hotel! Second time and definitely will stay again. Buffet also excellent, both dinner & breakfast.
Stayed 1 night in Dec 2025

10/10 Excellent

Jonny

Stayed 1 night in Dec 2025

10/10 Excellent

Graciano

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and amenities are so clean and amazing. Staff are the most welcoming, friendly and hospitable. The dining- breakfast and dinner selections are great as well. Our second time going here and won’t be the last time. Highly recommended!
Stayed 2 nights in Dec 2025

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