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Hotel Excelsior

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Room
Exterior
Room
Breakfast area
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available
  • Bar

Explore the area

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Mannheimer Str. 7-9D, Frankfurt, HE, 60329
  • Place, Financial District
    ‪1 min walk‬
  • Place, Kaiserstrasse
    ‪3 min walk‬
  • Place, Frankfurt Trade Fair
    ‪13 min walk‬
  • Airport, Frankfurt (FRA-Frankfurt Intl.)
    ‪15 min drive‬

Room options

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Room

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

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Room

Double Room

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed

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Room

Triple Room

  • 194 sq ft
  • Sleeps 3
  • 3 Twin Beds

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Room

Quadruple Room

  • 194 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Twin Room

Room

Twin Room

8.0 out of 10
Very good
(1 review)
  • 194 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Room

Business Single Room

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Double Room

Room

Business Double Room

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Twin Room

Room

Business Twin Room

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room/ Twin Room - incl. drinks from Minibar

Room

Standard Double Room/ Twin Room - incl. drinks from Minibar

  • 194 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Business Double Room/ Twin Room - incl. drinks from the Minibar

Room

Business Double Room/ Twin Room - incl. drinks from the Minibar

  • 194 sq ft
  • Sleeps 2
  • 1 Twin Bed

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  • Free WiFi
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8.2 out of 10, Very good, 316 reviews
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About the neighborhood

Frankfurt

Located in Gutleutviertel within a short walk of Frankfurt Trade Fair, Hotel Excelsior is within a mile (2 km) of other popular sights such as Frankfurt Christmas Market. This 197-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi.

What's nearby

  • Financial District - 1 min walk - 0.0 miles
  • Kaiserstrasse - 3 min walk - 0.2 miles
  • Skyline Plaza - 10 min walk - 0.6 miles
  • Staedel Museum - 11 min walk - 0.6 miles
  • Frankfurt Trade Fair - 13 min walk - 0.7 miles

Getting around

  • Central Station South Side Tram Stop - 1 min walk
  • Frankfurt (ZRB-Frankfurt Central Train Station) - 3 min walk
  • Frankfurt Airport (FRA) - 24 min drive

Restaurants

  • ‪Asia Gourmet - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Haferkater - ‬2 min walk
  • ‪XiaoLongKan Hotpot Restaurant - ‬3 min walk
  • ‪Burger King - ‬2 min walk

About this property

Hotel Excelsior

Hotel Excelsior features free WiFi in public areas, coffee in a common area, and free newspapers. Self parking is available for EUR 20 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. This hotel also has laundry facilities.
Guests can expect free WiFi and TVs with pay movies. Minibars, free long-distance calls, and free local calls are also standard.

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The Cloud One Frankfurt-Metropolitan
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  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,000 reviews
$82 nightly
The price is $92
Nov 22 - Nov 23
Total with taxes and fees
The Cloud One Frankfurt-Metropolitan

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 20 per night)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 5:00 AM to 11:00 AM for a fee: EUR 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Goethe Bar

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 31 2023 to December 31 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 10.00 per person
  • Self parking fee: EUR 20 per night
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Excelsior Frankfurt
Excelsior Hotel Frankfurt
Hotel Excelsior Central Station Frankfurt
Hotel Excelsior Central Station
Excelsior Central Station Frankfurt
Excelsior Central Station
Hotel Hotel Excelsior - Central Station Frankfurt
Frankfurt Hotel Excelsior - Central Station Hotel
Hotel Hotel Excelsior - Central Station
Hotel Excelsior - Central Station Frankfurt
Excelsior Hotel
Hotel Excelsior
Excelsior Central Frankfurt
Hotel Excelsior Hotel
Hotel Excelsior Frankfurt
Hotel Excelsior Hotel Frankfurt
Hotel Excelsior Central Station

Frequently asked questions

Is free cancellation available at Hotel Excelsior?

Hotel Excelsior offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

What's there to see close to Hotel Excelsior?

This hotel is situated in Gutleutviertel within a short 17-minute walk of Frankfurt Christmas Market and also 17 minutes on foot from Römerberg. You'll also find Festhalle Frankfurt and Alte Oper less than a mile away.

Is parking available on site at Hotel Excelsior?

Yes, parking is offered for EUR 20 per night.

Does Hotel Excelsior feature a casino at the property?

No, Hotel Excelsior doesn't have a casino.

Is there an indoor pool at Hotel Excelsior?

No, there is no indoor pool at this hotel.

Is Hotel Excelsior good for couples?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a bar/lounge.

Does Hotel Excelsior have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Excelsior have a restaurant with a breakfast menu?

Yes, Hotel Excelsior serves buffet breakfast for a surcharge each morning at Goethe Bar.

Does Hotel Excelsior allow pets to stay for free?

No, pets aren't allowed at Hotel Excelsior.

Does Hotel Excelsior have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Excelsior?

The closest major airport to Hotel Excelsior is Frankfurt Airport (FRA), which is 10.7 mi away (24 minutes by car). Another top airport is Mainz (QFZ-Mainz Finthen), which is around 24.7 mi away.

Are there rooms with balconies that I can book at Hotel Excelsior?

No, there aren't any guestrooms at Hotel Excelsior that offer a balcony.

Hotel Excelsior Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 211 out of 1000 reviews
Rating 8 - Good. 448 out of 1000 reviews
Rating 6 - Okay. 225 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities

Good value

Proximity to the Central station and restaurants is the key feature of this hotel. Old but well managed. Free bar is a good service. Do not expect 5 star hotel service with money you pay for. Very good value for your money. No air conditioner in Summer.
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Convenient but does not feel safe

While it is just right opposite the train station, the area is quite a slum.
Stayed 3 nights in Jun 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vil anbefale denne.

Rent og pænt, god morgenmad og gode senge. Stille og roligt. Det ligger ganske centralt med de fordele og ulemper det har. Samlet set rigtig god pris/kvalitet.
Stayed 2 nights in Apr 2022
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The rooms are very small no dresser or counter space only 3 single beds and a glass top table next to bed. No mini bar which is why i booked the hotel specifically. it was clean but is well in need of a renovation.
Stayed 6 nights in Mar 2022
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities
Staff are sooo racist
Stayed 1 night in Feb 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
중앙역 가까운게 가장큰 장점 입니다. 횡단보도 하나 건너면 호텔. 시설은 보통이지만 욕실은 나쁘지 않습니다. 커피포트나 이런건 없지만 가격이 착해서 용서되는곳
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Close to main station, clean and comfortable place. Nothing to complain
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel near station

Booked Excelsior but check in was next door at Metropol where I stayed. Decent hotel - quiet room, good sheets & towels. Excellent toiletries. Very close to station.
Stayed 1 night in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness

Gut für eine Nacht

Die Bewertung gilt nicht für das Excelsior, dass nämlich geschlossen ist, sondern für das Monopol, auf das die Buchung übertragen wurde, ohne mich davon zu unterrichrten.
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Sentralt jerbanehotell

Stor og rent rom. God Wifi forbindelse så gikk veldig greit å jobbe litt på rommet. Hyggelig betjening og stille og rolig.
Stayed 2 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
zufrieden
Stayed 2 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location. Near the main train station. Pleasant staff. Very clean.
Stayed 1 night in Aug 2021
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service
We got a whole other hotel then we booked, without airco. It was way to hot in the room. The room it self was ok. And the incheck service was also ok.
Stayed 1 night in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable. Hotel Excelsior estaba cerrado y nos hospedamos en Hotel Monopol, en recepción nos dijeron que era lo mismo. La habitación que recibimos no se veía igual a la que reservamos. Por otro lado habíamos reservado con desayuno, ya que el mismo comenzaba a partir de las 5am pero al llegar al Hotel se nos informó que debido a la pandemia el mismo empezaba recién a partir de las 7am. No pude probar el desayuno, pero se me devolvió el dinero correspondiente. Habitaciones limpias, muy sencillas. Ubicado a escasos metros de la estación principal de tren.
Stayed 1 night in Jun 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Wer es billig und einfach mag, der kann hier buchen. Bitte bei dem Preis keine weiteren Ansprüche stellen. Dreckig und hellhörig, Fenster undicht. Wer nur ne Nacht bleibt ist es aber noch ok für wenig Geld.
Stayed 2 nights in Jun 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Molto comodo ed ottima posizione

Non male per un giorno
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities

Regular guest

Whenever I arrive in Frankfurt, I use this hotel, as it is very close to the Frankfurt main station and has everything I need for a brief stay. The rooms have been refurbished, and the amenities are excellent. Minibar is free, coffee and cake in the lobby available, and the breakfast is just excellent. Unfortunately they closed the business center, which was always a convenient working space.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Lage sehr gut.Ausgezeichneter Service. Gutes Internet.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loistava sijainti

Loistava sijainti aivan rautatieaseman vieressä, lentoasemalta max 15 min matka Ystävällinen henkilökunta, hyvä aamiainen ja hyvä hinta-laatu suhde.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Liked: Staff & service

Discreto hotel con ottima colazione

Camere da rinnovare, la pulizia potrebbe essere migliore. Ottima posizione di fronte alla stazione ferroviaria. Ottima colazione, dolce e salata. Bevande minibar incluse. La rete Wi-Fi non funziona molto bene, difficoltà ad accedere alla rete ed il segnale è debole. Possibilità di deposito bagagli. Rapporto prezzo-qualità interessante.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
三泊しましたが駅前すぐだったのでとても便利でした。スタッフの方々は皆親切で、お部屋もきれいで快適に過ごせました。無料で毎日補充してくれるミニバーは最高でした！またフランクフルトに来たら泊まりたいです。
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

Nur auf die schnelle

Sehr renovierungsbedürftig. Jedoch bei dem Preis und der kurzen Dauer im Toleranzbereich. Viele Jahre wird das aber nicht mehr klappen. Mehr als eine Nacht bitte nicht. Sehr hellhörig und laut.
Stayed 1 night in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

저녁때 있었던 프론트 직원이 불친절했어요

프랑크푸르트 도착해서 3시정도에 체크인하고 방에 짐만 두고 여행나가느라 방체크를 못했어요. 이건 제 잘못인걸 인정합니다. 오후 9시-10시 사이 다시 호텔로 돌아와 방에 불을 켜는데 입구에 불이 안켜져서 프론트 이야기 했더니 체크하러 올라오겠다고 하였고 체크결과 고칠 수 없다. 다음날 되야 가능하다라는 답변을 들었습니다. 저는 다음날 체크아웃 이었기 때문에, 하루정도 그냥 지내지 하는 생각이었는데, TV도 안나왔습니다. 부모님이 함께 간 여행이라 스포츠 채널이라도 보시게 하려고 TV를 틀었는데 TV도 안나오니 내려가서 다시 얘기를 했고, 방 체크를 제대로 한 후 방을 준게 맞느냐, 방 입구엔 불도 안들어오는데 오늘 못고친다고 한다. 그런데 TV도 안나온다. 다른방으로 바꿀 수 있는지 물었고 그 직원은 어쩌라는 듯이 이미 너무 늦어 방은 바꿔줄 수 없다고 하였습니다. 다시 TV 체크하러 직원이 와서 TV를 틀어줬는데, 그제서야 프론트 직원이 전화와서 방을 바꿔주겠다고 하더라구요. 이미 기분은 다 상했고, 짐도 풀은 상태라 됐다고 하고 전화를 끊었는데 다음날 확인해보니 냉장고 선을 뽑고 TV를 틀어줬더라구요. 냉장고에 있던 음료 및 넣어뒀던 요플레는 다 식어서 먹기 힘들지경이었습니다. 이전에 남편이랑 왔을때도 숙박했던 곳이라 다시 숙박했는데, 앞으로 다시는 이 호텔을 고르지 않을 것 같습니다. 사실 하루 숙박이었어서 룸 상태가 훌륭하지 않았더라도 직원이 친절하게 미안해 했다면 그래도 좋은 기억을 가졌을텐데, 이전에 기분좋게 숙박했던 기억까지 망쳤습니다.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die direkte Nähe zum Bahnhof und das Zimmer Richtung Hof hat mir gut gefallen, da das Zimmer dadurch ruhig ist. An der Sauberkeit gibt es nichts zu beanstanden. Das Personal ist durchweg freundlich. Ein tolles Goodie ist die kostenlose Minibar.
Stayed 1 night in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
ドライアーの風が弱く埃臭い
Stayed 1 night in Feb 2020

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