2/10 Terrible
Donovan, Issaquah
Mar 30, 2025
Disliked: Staff & service, property conditions & facilities
It’s not often you book a hotel and show up to a consultation site. I found a trailer with a light on and there was a nice lady working who checked me in and informed me I was rebooked at another hotel across town (valley Green apartments formerly motel 6). After a bit of a wait I received my keys and directions to the other place. Once I arrived my keys didn’t work so back to the construction site and trailer we went. The desk lady called for some help but no one was answering to help her. After an hour she reprogrammed my keys and said to go back and give it a try again. She gave me a number to call if it didn’t work. Off to the other hotel went… Once again the door keycard did not work. I called the number she gave me and it instantly went to voicemail “no one it available and the mailbox is full, goodbye”. Wow! This really sucks. I go back to the construction site trailer again and let the office lady know they key cards didn’t work again and the number she gave me to call didn’t allow me to get through to anyone. There were others having similar issues in the “trailer”. The office lady was trying her best and I felt bad for her. There was zero support from the hotel “management”. After about 30 minutes she gave me keys to another room and we got it. We booked for two nights but in the morning after the first night. This place SUCKS!
Donovan
Stayed 2 nights in Mar 2025