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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
Luxury property on the beach, with 4 outdoor pools
VIP Access

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Exterior
Suite (PARADISE CHILL OUT ) | Living area | 42-inch Smart TV with cable channels, TV, toys
Aerial view
On the beach, beach cabanas, sun loungers, beach umbrellas
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪6 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Place, Puerto Morelos Town Square
    ‪18 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪39 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(74 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

9.8 out of 10
Exceptional
(39 reviews)
  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

9.4 out of 10
Exceptional
(14 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Junior Suite(Paradise)

  • Sleeps 2

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(73 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT ) | Premium bedding, down comforters, free minibar, in-room safe

Suite (PARADISE CHILL OUT )

  • 624 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite with Sea View

  • 376 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 322 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Outdoor dining | 4 restaurants, breakfast, lunch, dinner served; international cuisine

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 667 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 753 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

Paradise Ocean View Room

  • Sleeps 2

Paradise Room

  • Sleeps 2

Paradise Suite

  • Sleeps 2

Swim up Paradise Junior Suite

  • Sleeps 2

Swim up Paradise Suite

  • Sleeps 3

View all photos for Paradise Chill Out Suite

Combined shower/tub, rainfall showerhead, free toiletries, hair dryer

Paradise Chill Out Suite

  • Sleeps 3

View all photos for Paradise Swim Up Chill Out Suite

Combined shower/tub, rainfall showerhead, free toiletries, hair dryer

Paradise Swim Up Chill Out Suite

  • Sleeps 3

About the neighborhood

Puerto Morelos

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 148-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 4 restaurants.

What's nearby

  • Arrecife de Puerto Morelos National Park - 6 min walk - 0.4 miles
  • Puerto Morelos Beach - 13 min drive - 3.8 miles
  • Ojo de Agua Beach - 16 min drive - 5.5 miles
  • Puerto Morelos Town Square - 18 min drive - 5.8 miles
  • Moon Palace Golf Club - 27 min drive - 9.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Côté À Costa - ‬11 min walk
  • ‪Le Chique - ‬6 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬5 min drive
  • ‪Spoon - ‬6 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Luxury property on the beach, with 4 outdoor pools
Guests of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have access to a full-service spa, 4 outdoor pools, and karaoke. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and meeting rooms.
42-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and coffee makers.
4 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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8.6 out of 10, Excellent, 1,421 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Lifeguards
  • Renovated entire property - March 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

Are there all-inclusive options at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive resort and rates come with all meals. Activities include bartending classes, language classes, and cooking classes.

How much does it cost to stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

As of Dec 29, 2025, prices found for a 1-night stay for 2 adults at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All on Jan 13, 2026 start from $334.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see close to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

This property is located in Puerto Morelos and just steps from Arrecife de Puerto Morelos National Park and Petempich Bay. Moon Palace Golf Club and Puerto Morelos Beach are both also nearby.

Is parking available on site at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking and bicycle parking are also available.

Is a spa located at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

There is a full-service spa available for guests to enjoy and services include beach massages, hot stone massages, couples treatments, and body wraps.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All include a casino?

No, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All doesn't have a casino.

Will I find an indoor pool at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

What amenities will couples enjoy at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

At this beachfront all-inclusive property, there are many amenities for couples, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, this all-inclusive property has a spa tub.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a restaurant with a breakfast menu?

Yes, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has 4 restaurants, and serves free buffet breakfast each morning.

Will Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All allow pets to stay for free?

No, pets aren't allowed at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All though service animals are welcome.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How far is the airport from Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

The closest major airport to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is Cancun Intl. Airport (CUN), which is 12.6 mi away (20 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.7 mi away.

Are there rooms with balconies at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, every guestroom at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All comes with a furnished balcony with some featuring ocean or garden views.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offer wedding services?

Take advantage of the wedding venue at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All if you plan to say "I do" during your trip.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 594 out of 1014 reviews
Rating 8 - Good. 203 out of 1014 reviews
Rating 6 - Okay. 116 out of 1014 reviews
Rating 4 - Poor. 50 out of 1014 reviews
Rating 2 - Terrible. 51 out of 1014 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jamese

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, very kind and attentive staff, all amenities were as promised. Well kept beach
View of the beach pier
Stayed 6 nights in Nov 2025

2/10 Terrible

JASON

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from it. Save your money and time
Stayed 5 nights in Aug 2025

10/10 Excellent

Milivoj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Margaritaville resort was very nice experience, relaxing and peaceful. My family stayed in this resort two years in a row. Meals and daily activities they prepared every day were amazing. We stayed in a ocean view room, it was cleaned every day changed sheets. Overall i recommend !!
Stayed 4 nights in Sep 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was amazing, great service, excellent food…will for sure come back!
Stayed 6 nights in Sep 2025

2/10 Terrible

Xhensila

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this property for 4 days and it was one of the most disappointing vacations I’ve ever had. The staff was very impolite, the room service was bad, and the so-called “all inclusive” system is a joke since you only get a few points that can be finished with just two beers. The food was extremely limited, and on three different occasions they didn’t even have beef or chicken, leaving us to eat tacos with only cheese. The photos online are completely misleading, there were no activities at all, and overall the resort looked nothing like what was advertised. Everything about this stay fell far below expectations, and I would not recommend it to anyone.
Stayed 4 nights in Sep 2025

10/10 Excellent

JACOB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

santino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for relaxing
Stayed 4 nights in Jun 2025

6/10 Okay

MoNster

Liked: Cleanliness
Solid experience with many small bumps along the trip. The staff at times didn’t offer much help after multiple request. The staff were nice. Definitely recommend for an older couple. Not much night life but they have events shown on their app. The road to get there is terrible but that isn’t their fault.
Stayed 5 nights in Aug 2025

10/10 Excellent

Chanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well kept! The staff was very nice and knowledgeable, and the cherry on top was no surprise taxes and fees upon arrival or checkout!!!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Skylar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was awesome, resort was extremely family friendly
Stayed 5 nights in Aug 2025

10/10 Excellent

Brooke

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort. Kids had a blast with the swim out rooms and choice of activities. Able to book excursions easily at fron desk. Booked and out on a snorkeling boat in 45 minutes! Great family vacation.
Stayed 4 nights in Jul 2025

8/10 Good

Maira

Liked: Cleanliness, property conditions & facilities
Place was okay.
Stayed 4 nights in Jul 2025

8/10 Good

Leticia I

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and safe
Stayed 4 nights in Jul 2025

10/10 Excellent

David, Seal Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Strongly recommend it.
Stayed 5 nights in Aug 2025

10/10 Excellent

Gabriel, Seal Beach

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, staff was great. 10/10. People are commenting about the seaweed. Not their fault. They did everything to keep it clean.
Stayed 2 nights in Aug 2025

10/10 Excellent

Nathan C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best All Inclusive in Cancun! I love everything about Margaritaville. Going back.
Stayed 3 nights in Aug 2025

6/10 Okay

Nicole

Stayed 5 nights in Jul 2025

4/10 Poor

Priya

Traveled with partner
Disliked: Staff & service, amenities
The food was a hit and miss. Rita’s tacos was good but the rest of the restaurants were just ok. One night the food was good but it was served cold. By the time the server came back around it had been 20 minutes so it was no point in replacing. Room service did not have a lot of options. It was hard to get a decent drink there. The only bar with a menu was compass bar and they only gave me a menu on the last couple days of a 7 night trip. Every other time the bartender would give the mocktail menu and I would add a shot to it. When they finally gave the real menu the new bartender said “we don’t have that here” when I showed him a picture of the mocktail menu that they kept giving me. That’s when they gave me the real menu. It seems that they don’t want to give you the menu so they can keep serving the drinks that are easier to make. The points system they had for the mini bar was annoying. You could only use it on beer, soft drinks, and snacks. It was inconvenient having to go to joes merchant shop every time and drop it off to the room The room was clean and easy to get to the bar. There was a lot of stinky seaweed but that’s not the hotels fault. It was easy to get Ubers to and from the hotel.
Stayed 7 nights in Jul 2025

8/10 Good

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Very quiet and did not feel crowded. Staff was AMAZING! Every need met timely and with a smile. Food was OK, all inclusive food is meh anyway, but felt the options were limited and taste was average.
Stayed 5 nights in Jul 2025

2/10 Terrible

Melida

Stayed 4 nights in Jul 2025

10/10 Excellent

Osiris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of this is the staff. All of them are always ready to assist you with kindness and professionalism. I’m ready to go back very soon!
Stayed 3 nights in Jul 2025

8/10 Good

Sayantan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, the Food was excellent at the Italian restaurant. The food at the Latino restaurant was average. The breakfast buffet was really nice. The lunch at the beach house is manageable but the dinner at the beach house restaurant is bad. I gave four star, one star was taken out because of the beach. They really try hard to keep it clean, but no one can swim because of the sargasso. The staff at all over the resort is friendly except at the reception. The staff at the reception tried to sell me an expensive room and they offered immediate check-in, when I declined, they gave rooms to others while I sat. This does not look nice for someone who comes to this resort for the first time. The pools are really nice, there is a kids friendly pool and there is adult pool, the are well maintained and cleaned. People should definitely visit this resort. It is definitely a value for the money I would say better than Hilton next to it.
Stayed 5 nights in Jul 2025

4/10 Poor

Margaretha

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I like how the hotel looks and the clean property
Stayed 5 nights in Jul 2025

10/10 Excellent

Staci, Cutten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time !!
Stayed 5 nights in Jul 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was lovely! The property was clean and well maintained. Sadly it was seaweed season, but the resort was doing their best to try to clean away as much as possible. Event host, Colin was amazing and kept us involved in all resort activities.
Stayed 6 nights in Jul 2025

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