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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
VIP Access

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

On the beach, beach cabanas, sun loungers, beach umbrellas
Garden
Aerial view
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪6 min walk‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(76 reviews)
  • Garden view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

Premium bedding, down comforters, free minibar, in-room safe

Paradise Suite

9.6 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite (Paradise)

9.2 out of 10
Wonderful
(15 reviews)
  • Garden view
  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(77 reviews)
  • Ocean view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT ) | Premium bedding, down comforters, free minibar, in-room safe

Suite (PARADISE CHILL OUT )

  • Ocean view
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite with Sea View

  • 376 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 322 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Outdoor dining | 4 restaurants, breakfast, lunch, dinner served; international cuisine

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 548 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 667 sq ft
  • Sleeps 2

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 753 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

View all photos for Suite with internal view

Premium bedding, down comforters, free minibar, in-room safe

Suite with internal view

  • 699 sq ft
  • Sleeps 4

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About the neighborhood

Puerto Morelos

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All places you next to Petempich Bay and Arrecife de Puerto Morelos National Park. This 148-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 4 restaurants.

What's nearby

  • Arrecife de Puerto Morelos National Park - 6 min walk - 0.4 miles
  • Puerto Morelos Beach - 13 min drive - 6.5 miles
  • Moon Palace Golf Club - 15 min drive - 9.8 miles
  • Ojo de Agua Beach - 16 min drive - 8.1 miles
  • Puerto Morelos Town Square - 17 min drive - 8.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Le Chique - ‬6 min drive
  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬5 min drive
  • ‪Lobby Bar - ‬4 min walk
  • ‪Mojito Bar - ‬6 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Guests of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have access to a full-service spa, 4 outdoor pools, and karaoke. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this all-inclusive property include a gym, free WiFi in public areas, and meeting rooms.
42-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and coffee makers.
4 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 5 O'Clock Somewhere Bar
  • Frank & Lola's
  • Latino
  • Rita's Taco House
  • The Beach House

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Shopping

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Frequently asked questions

Are there all-inclusive options at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive resort and rates come with all meals. Activities include bartending classes, language classes, and cooking classes.

How much does it cost to stay at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All on Apr 29, 2026 start from $372, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All provides free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

What can I see close to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

This property is located in Puerto Morelos and just steps from Arrecife de Puerto Morelos National Park and Petempich Bay. Moon Palace Golf Club and Puerto Morelos Beach are both also nearby.

Is parking available on site at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, valet and self parking are offered for free at the property. Wheelchair-accessible van parking and bicycle parking are also available.

Is a spa located at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, body wraps, and hydrotherapy.

Are there luxury amenities available at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a beachfront restaurant, and beachside massages at this property.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All include a casino?

No, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All doesn't have a casino.

Will I find an indoor pool at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All a good place to stay for couples?

At this beachfront property, there are many amenities for couples, including champagne service and in-room massages in each guestroom, and some feature ocean view.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a hot tub?

No, but this property does have a sauna.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have a restaurant with a breakfast menu?

Yes, Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All has 4 restaurants, and serves free buffet breakfast each morning.

Will Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All allow pets to stay for free?

No, pets aren't allowed at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All though service animals are welcome.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How far is the airport from Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

The closest major airport to Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is Cancun Intl. Airport (CUN), which is 12.6 mi away (20 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 27.7 mi away.

Are there rooms with balconies that I can book at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All?

Yes, every guestroom at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All comes with a furnished balcony/patio and some offer ocean and garden views.

Does Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offer wedding services?

Take advantage of the wedding venue at Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All if you plan to say "I do" during your trip.

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 595 out of 1042 reviews
Rating 8 - Good. 213 out of 1042 reviews
Rating 6 - Okay. 123 out of 1042 reviews
Rating 4 - Poor. 53 out of 1042 reviews
Rating 2 - Terrible. 58 out of 1042 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sowjanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious buffet breakfast every morning!
Stayed 10 nights in Dec 2025

8/10 Good

Paul Dennis

Stayed 8 nights in Dec 2025

10/10 Excellent

LUCIE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is polite and helpfull, great place to relax.
Stayed 10 nights in Dec 2025

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was incredible. All the staff were absolutely wonderful. Can’t say enough good things about them all!!! The property is GORGEOUS. Calm, relaxing vibe. The only downfall would be the beach ( or lack thereof ). The sargassum has completely taken over ( through no fault of the resorts obviously). If it weren’t for that - this place would be 120% perfect !!
Stayed 5 nights in Dec 2025

6/10 Okay

brad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice but the alcohol is not normal even though it is coming out of an name brand bottle, it's not. The same goes for what they have on hand to mix with the alcohol, it's awful. Other than that the place was nice.
Stayed 5 nights in Dec 2025

8/10 Good

Jessica

Traveled with group, Traveled with partner
Liked: Cleanliness
The top 3 things about this location were the tacos, Juan, and Manuel.
Stayed 7 nights in Dec 2025

8/10 Good

Andrew, Chilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was basic compared to other resorts.
Stayed 10 nights in Dec 2025

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
We really liked this resort and felt it was an excellent value for what we paid. The staff was very friendly, the food was very good, and the taco house became our go-to spot, although we wished it stayed open later than 12–5. A couple of our restaurant meals took well over an hour, so just know you might be hanging out for a while when you sit down. It’s very family friendly, which is great, but it also means kids tend to join in on most activities. The ocean water here isn’t very clear, so this wouldn’t be the first choice if you’re hoping to do a lot of snorkeling, unless you book an excursion somewhere else. Overall we're very happy with the experience.
Stayed 7 nights in Dec 2025

6/10 Okay

Pamela

Stayed 4 nights in Dec 2025

10/10 Excellent

Naman

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort and must visit place for experiencing luxury vibes with great service and peaceful atmosphere
Stayed 4 nights in Dec 2025

4/10 Poor

Yatin

We stayed at Margaritaville Island Reserve Cancun in 2021 and had such a great experience that we returned in December 2025 and even brought extended family with us. Sadly, this visit was extremely disappointing and nowhere near the quality we once experienced. The resort has declined significantly in almost every area. Food options were very limited and the overall quality was poor. Many dishes lacked variety, and even worse, a lot of ingredients simply weren’t available — both at restaurants and even the smoothie bar — so items on the menus often couldn’t actually be ordered. The “resort credits” were also misleading in value, as they can only be used on a very small selection of snacks and beer at Joe Merchant’s, making them basically useless. Service and atmosphere weren’t the same either. While the restaurant wait staff were friendly and did their best, many other staff members felt unwelcoming and unhappy to be there, which really affected the overall vibe. Despite the front desk insisting it was a “busy” period, the resort felt empty and lifeless, with limited daytime activities and almost no meaningful evening entertainment. The beach was another
Stayed 7 nights in Dec 2025

6/10 Okay

Robin Kay

Rooms were nice and clean. Pools were well and property overall was well kept. Staff was friendly. The food was mediocre at best
Stayed 5 nights in Dec 2025

6/10 Okay

kelvin

Liked: Cleanliness
First day we arrived to the hotel. The bathtubs was leaking water and the whole trip, the TV was not stable (keep flashing) cause they are using the Internet tv. Pools was small and morning buffet was only offer limited selection. I strongly believe this hotel will lack staffs. Front desk people are did not provide us the resort credit $100 when we check out.
Stayed 5 nights in Dec 2025

4/10 Poor

Sachin

Traveled with family
Disliked: Amenities
The food options were very limited and they often did not have items available which were on the menu. The breakfast was particularly bad as the options were extremely limited and not replenished quickly (always empty trays of food no matter what time you went). The rooms are quite dated but clean. The property itself is well maintained however the beach was not useable due to seaweed and garbage washing up on shore (very limited staff to clean it up). The $500 resort credit though Expedia was misleading and very limited in the way that it could be utilized so we did not use it as it’s not a true resort credit. The staff were mostly friendly and helpful however the check in process was slow and not very welcoming. Also, for being a Margaritaville resort, the Margaritas served were underwhelming. The resort feels more like a 4 star as opposed to a 5 star.
Stayed 3 nights in Dec 2025

8/10 Good

Alisa

Stayed 5 nights in Dec 2025

10/10 Excellent

Darren Laurence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is small and quiet. Great restaurants, and bars. Friendly staff and willing to assist you when needed. The beach area was nice except for the water is not the caribbean blue for swimming because of the sargassum and rain run off. The road into the resort is in pretty bad shape and in need of repairs. Overall, great place to stay.
Stayed 11 nights in Dec 2025

6/10 Okay

Quay, Chicago

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was our second time staying here, and while nothing was terrible, the quality of everything seemed to have slipped a little bit. It was just a lot of little annoyances that will keep us from coming back here again. The service from the staff was not as friendly as the first time. The service at all the restaurants was slow, and the servers seemed a little aggravated (or overworked). There were a few nice servers, but overall not the same as last time. The restaurants were running out of a lot of items as well or just didn't have them. A little disappointing because there are not that many places to eat to begin with. The coffee shop closed earlier than advertised. The TV service was not working, it kept glitching and pixellating in all the rooms, we had 3 different rooms. So our kids couldn't watch NFL games, and we couldn't watch movies as we had hoped. The pools were also not heated this time; the water was cold, so swimming was not fun either. This was kinda important. So it was a lot of little things that made the vacation not great. It wasn't a terrible experience, but this place is slipping, and we won't be coming back.
Stayed 4 nights in Dec 2025

4/10 Poor

han sung

Traveled with family and small children, Traveled with family
Liked: Cleanliness
The resort looks polished, but the experience felt inconsistent. Housekeeping staff and many restaurant servers worked hard, but some front-line interactions, especially at check-in, felt reserved rather than welcoming. We had requested early check-in, and although the resort seemed quiet throughout the day, we received no update. We eventually went to the front desk ourselves when it was nearly the regular check-in time, and only then were told the room was ready. They had mentioned we would get an email update, but none came, which made the process feel unclear. Food quality varied. At Flank & Lola’s, the vongole pasta was excellent one night but came out completely differently the next day—with mussels instead of clams and an Alfredo-style sauce. The server said they had run out of clams, yet the seafood risotto still had them. Food was slow even when restaurants weren’t busy. Smoothies tasted artificial, and the coffee was very light with less friendly service at the coffee bar. Joe Merchant had limited options, and snacks required many points. Since you can’t see any itemized deductions, points drop quickly and it’s hard to know exactly how they were used. The timeshare offer felt a bit sneaky, and asking about a couple’s massage offer led only to unnecessary discussion and didn’t leave us feeling good. We had a $500 resort credit, but it wasn’t mentioned at check-in and was split into restrictive categories that couldn’t be combined, which made it difficult to use in
Stayed 4 nights in Dec 2025

4/10 Poor

Brianna

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I wanted to share an honest review of our stay at Margaritaville Cancun, because while there were some positives, there were also several disappointing aspects that future guests should be aware of. Unfortunately, the food was the biggest letdown of our trip. With the exception of some really good wings and ribs that my husband had, the food overall was very poor. Breakfast options were extremely limited, and bacon was almost never available. When it was, it wouldn’t be replenished unless you specifically asked, and even then it was hit or miss. I tried going both early and later in the morning with the same result. Even more concerning, many guests we spoke with—including myself—experienced stomach aches and diarrhea, which we strongly believe was caused by the food. On a positive note, the housekeeping staff does an excellent job keeping the resort very clean, and that effort does not go unnoticed. Service, however, was inconsistent. Most of the bartenders we encountered were rude and clearly unhappy in their roles. That said, one bartender named Abdiel truly stood out in the best way. He was kind, personable, and genuinely seemed to enjoy his job. He made guests feel welcome, which sadly was not the norm elsewhere. The late-night front desk staff were also rude during our interactions. Additionally, the main bar closes sharply at 10:00 PM, after which there is only a very small sports bar open until midnight. On more than one occasion, this bar closed 10 minutes early
Stayed 7 nights in Dec 2025

10/10 Excellent

John Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, clean room and resort. Staff work hard to keep resort clean and maintained. Breakfast buffet redundant and got boring. Restaurants and food options excellentl for lunch and dinner.
Stayed 10 nights in Dec 2025

8/10 Good

James

Stayed 5 nights in Dec 2025

10/10 Excellent

Lin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great meals.
Stayed 7 nights in Dec 2025

10/10 Excellent

Jill

Liked: Cleanliness, amenities, property conditions & facilities
The whole resort was well kept, manicured, and adorable. Sadly, the beach was infested with seaweed that had blown in due to winds and rain, so we were unable to swim there.
Stayed 4 nights in Dec 2025

10/10 Excellent

Roman

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Food is amazing, but beach is dirty , sometimes it was clear water
Stayed 9 nights in Dec 2025

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