Hyatt Ziva Cancun All Inclusive

Luxury property on the beach, with 3 outdoor pools

VIP Access

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Where to?

Dates

July 2025

August 2025

Ocean View Double | Premium bedding, free minibar, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Popular amenities

Explore the area

Blvd. Kukulcan, Manzana 51, Lote 7, Cancun, QROO, 77500

Gaviota Azul Beach
‪2 min walk‬
Cancun Convention Center
‪8 min walk‬
Hotel Zone Beaches
‪9 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪33 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Club Ocean Front King

Excellent

463 sq ft
Ocean view
Sleeps 3
1 King Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Ocean View Double

Excellent

483 sq ft
Ocean view
Sleeps 4
2 Double Beds

Resort View King (with Sofa Bed)

Wonderful

483 sq ft
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Turquoize Ocean Front Master Double

Exceptional

694 sq ft
Ocean view
Sleeps 4
2 Double Beds

Ocean View King (with Sofa Bed)

Wonderful

483 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Ocean Front Corner Suite

Exceptional

1087 sq ft
Ocean view
Sleeps 4
1 King Bed

Turquoize Ocean Front Master King

Exceptional

694 sq ft
Ocean view
Sleeps 3
1 King Bed

Swim Up King (with Sofa Bed)

Exceptional

483 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Swim Up Double

Exceptional

483 sq ft
Sleeps 4
2 Double Beds

Turquoize Sky Ocean Front Master King

Wonderful

695 sq ft
Ocean view
Sleeps 3
1 King Bed

Turquoize Sky Ocean Front Master Double

Very good

694 sq ft
Ocean view
Sleeps 4
2 Double Beds

Dolphin View Master King (with Sofa Bed)

Good

598 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Resort View Double

Exceptional

483 sq ft
Resort view
Sleeps 4
2 Double Beds

Ocean Front Pyramid Suite (with Sofa Bed)

1316 sq ft
Ocean view
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Ocean Front King (with Sofa Bed)

Wonderful

483 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Ocean Front Double

Wonderful

483 sq ft
Ocean view
Sleeps 4
2 Double Beds

Turquoize Sky Swim Up Ocean Front Master King

Exceptional

695 sq ft
Ocean view
Sleeps 3
1 King Bed

Dolphin View Master Double

Very good

598 sq ft
Sleeps 5
2 Double Beds

Turquoize Sky Swim Up Ocean Front Master Double

Exceptional

694 sq ft
Sleeps 4
2 Double Beds

Club Ocean Front Double

Exceptional

463 sq ft
Ocean view
Sleeps 4
2 Double Beds

About the neighborhood

Cancun

Located in Zona Hotelera, Hyatt Ziva Cancun All Inclusive is next to popular attractions like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. This 547-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 8 restaurants.

What's nearby

Gaviota Azul Beach - 2 min walk - 0.1 miles
Cancun Convention Center - 8 min walk - 0.5 miles
Forum Beach - 9 min walk - 0.5 miles
Caracol Beach - 11 min walk - 0.6 miles
Hotel Zone Beaches - 9 min drive - 3.1 miles

Getting around

Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

‪Hooters - ‬7 min walk
‪Mandala - ‬7 min walk
‪The Moongate - ‬1 min walk
‪Monkey Business - ‬6 min walk
‪El Timón de Cancún Zona Hotelera - ‬8 min walk

About this property

Hyatt Ziva Cancun All Inclusive

Luxury property on the beach, with 3 outdoor pools

Guests of Hyatt Ziva Cancun All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a 24-hour gym, a steam room, and a rooftop terrace.

LED TVs come with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, balconies, and espresso makers are also available. Housekeeping is available on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 19 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Pool
Breakfast included
All inclusive
Spa

$455 nightly

Aug 17 - Aug 18

Total includes taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Area shuttle (surcharge)
Free self parking on site
Free valet parking on site

Food and drink

8 bars/lounges
8 restaurants
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

El Mercado
La Bastille
Lorenzo's
Moongate
Tradewinds

Things to do

24-hour gym
3 outdoor pools
Basketball
Children's pool
Free children's club
Full-service spa
Outdoor tennis court
Playground
Snorkeling
Steam room

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra bed
Laundry facilities
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Turndown service

Business services

Business center
Meeting room

Outdoors

Garden
On the beach
Pool loungers
Rooftop terrace

Full-service spa

19 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk

3 buildings
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Built in 2015
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Local artist showcase
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Free rollaway/extra bed
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Towels provided

Entertainment

LED TV with cable channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Eco-friendly toiletries
Iron/ironing board
LED lighting
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Free rollaway/extra beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards. Cash is not accepted.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Ziva Cancun All Inclusive

Hyatt Ziva Cancun

Hyatt Ziva Cancun All Inclusive All-inclusive property

Hyatt Ziva

Hyatt Ziva Cancun

Hyatt Ziva Cancun All Inclusive Cancun

Hyatt Ziva Cancun All Inclusive All-inclusive property

Hyatt Ziva Cancun All Inclusive All-inclusive property Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Hyatt Ziva Cancun All Inclusive?

As of Jul 30, 2025, prices found for a 1-night stay for 2 adults at Hyatt Ziva Cancun All Inclusive on Aug 25, 2025 start from $527.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Hyatt Ziva Cancun All Inclusive?

Hyatt Ziva Cancun All Inclusive provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

What can I see around Hyatt Ziva Cancun All Inclusive?

This property is situated in Zona Hotelera, just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach, and within a short walk of Forum Beach. You'll also find La Isla Shopping Mall and Tortuga Beach within a short drive.

Is there parking available at Hyatt Ziva Cancun All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Hyatt Ziva Cancun All Inclusive?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, mani/pedis, and massages.

Does Hyatt Ziva Cancun All Inclusive feature a casino on the premises?

No, Hyatt Ziva Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Hyatt Ziva Cancun All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Hyatt Ziva Cancun All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 3 outdoor pools, a poolside bar, and 8 restaurants.

Does Hyatt Ziva Cancun All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Hyatt Ziva Cancun All Inclusive have a restaurant that serves breakfast?

Yes, Hyatt Ziva Cancun All Inclusive has 8 restaurants, and serves breakfast for a surcharge.

Will Hyatt Ziva Cancun All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Ziva Cancun All Inclusive though service animals are welcome.

Does Hyatt Ziva Cancun All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Hyatt Ziva Cancun All Inclusive?

The closest major airport to Hyatt Ziva Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 14.8 mi away (24 minutes by car).

Are there rooms with balconies at Hyatt Ziva Cancun All Inclusive?

Yes, every guestroom at Hyatt Ziva Cancun All Inclusive comes with a balcony with some featuring ocean or resort views.

Hyatt Ziva Cancun All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Shirley

Traveled with family

Jul 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good place! Good service

Stayed 4 nights in Jun 2025

8/10 Good

Michael

Traveled with family and small children, Traveled with partner, Traveled with family

May 4, 2025

Liked: Staff & service, amenities

I loved the amenities, and service. The staff was always helpful and nice. While the room was always clean, there was an awful smell coming from the bathroom vent. Like sewage, so bad we just kept the bathroom door closed. Management came out , but there's nothing much that could be done.

Stayed 3 nights in Apr 2025

8/10 Good

Krystal

May 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Apr 2025

8/10 Good

Naveen

Traveled with family

Apr 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I really liked everything well organized within the property and daily evening shows at 2000

Stayed 4 nights in Apr 2025

10/10 Excellent

Titus

Apr 29, 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Yadong

Apr 28, 2025

Stayed 2 nights in Apr 2025

8/10 Good

Richard

Apr 28, 2025

Stayed 4 nights in Apr 2025

10/10 Excellent

Kosuke

Traveled with family

Apr 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic hotel.

Stayed 4 nights in Apr 2025

8/10 Good

Zachary Tyler

Traveled with group

Apr 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best staff and customer service. Beach was phenomenal. Food was hit or miss at times and the rooms aren’t sound proofed at all.

Stayed 4 nights in Apr 2025

10/10 Excellent

melanie

Traveled with family

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ernesto was amazing. He greeted us every morning for breakfast and every evening for dinner. He made my family feel extremely welcome and helped us practice our Spanish. The food at the resort was amazing and we really enjoyed the cabana service.

Stayed 4 nights in Apr 2025

10/10 Excellent

Gunjan

Traveled with family

Apr 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable experience for entire family!

Hyatt Ziva blew past our expectations for a fun family destination. They have a dolphin pond right in front of the balconies in Oceanview rooms which were absolutely stunning. Kids were entertained the entire time and swimming with the Dolphins, we're sure will be a memory they will cherish for a long time. Pools and the beach were steps away from our room, always clean and serve staff friendly and available the entire time. Entertainment team kept kids and adults engaged and ensured a great time. Food options were great throughout the day including late night taco and hotdog stands. For vegetarians like us, the options were a bit repetitive but our stay was just enough for everyone to not get bored with the options. All in all a fantastic stay and we'll definitely visit Hyatt Ziva again! P.S. There is also a Hyatt Ziva Riviera in Cancun, which is a completely different resort. Its easy to overlook so please be sure to double check before you book.

Stayed 4 nights in Apr 2025

10/10 Excellent

Miroslav

Apr 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Apr 2025

10/10 Excellent

Jean-Louis

Traveled with partner

Apr 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Thank you! We had a marvelous stay!

Stayed 6 nights in Mar 2025

10/10 Excellent

Deborah, Gillette

Apr 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2025

10/10 Excellent

Tricia

Apr 20, 2025

Stayed 4 nights in Apr 2025

6/10 Okay

Regina, East Brunswick

Traveled with family

Apr 19, 2025

Liked: Cleanliness, staff & service

Customer service is excellent, a few things that need improvement: availability of beach and pool loungers, quality of food, drinks , sofa beds are very uncomfortable, more activities for teenagers

Stayed 9 nights in Apr 2025

10/10 Excellent

Shan, West orange

Traveled with family and small children

Apr 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great experience at Ziva, we’ve been to a lot of different resorts in Cancun. Ziva is exceptional, all the staff are really nice,eager to help. Beach is amazing, best beach in the hotel zone.

Stayed 3 nights in Apr 2025

10/10 Excellent

Tony

Traveled with family and small children

Apr 17, 2025

Liked: Amenities, property conditions & facilities

Great for family. The staff was friendly and tops when comes to cleanliness.

Stayed 5 nights in Apr 2025

10/10 Excellent

Gamaliel

Traveled with group

Apr 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

10/10 Excellent

Jose

Traveled with family

Apr 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and food. Very quit even on a holiday week.

Stayed 6 nights in Apr 2025

8/10 Good

Matthew

Traveled with family

Apr 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful resort

Stayed 5 nights in Apr 2025

10/10 Excellent

Mimi H.

Traveled with group

Apr 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our butlers Natasha & Miguel were fantasic & great! They gave us such a great memorable times while we stayed in Hyatt Ziva and we always wanted to come back to have them as our butler again!! I will let my friends to ask for Natasha & Miguel for their butler for the future trip. Thank you so much for their service and never forget the times we had in Hyatt Ziva.

Stayed 4 nights in Apr 2025

10/10 Excellent

Chihiro

Apr 10, 2025

Stayed 5 nights in Apr 2025

10/10 Excellent

TAKASHI

Apr 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely flawless and outstanding. Everything was perfect.

Stayed 2 nights in Apr 2025

8/10 Good

min, Suwanee

Apr 9, 2025

Liked: Cleanliness, property conditions & facilities

I rented a cabana for $169, but I was very disappointed with the experience. Before purchasing, I highly recommend checking the official website for the price list and details of what’s included. Don’t just buy whatever the staff tries to sell you without verifying. According to the website, the cabana rental should include premium bottled water and champagne, but we didn’t receive either of those. If I’m paying $169, I expect to receive everything that’s promised. It felt like they just charged us without giving the full experience. Double check before you pay!

Stayed 3 nights in Apr 2025