4/10 Poor
John
Traveled with family
Jul 2, 2025
Disliked: Amenities, property conditions & facilities
Great breakfast buffet, but just about everything else was disappointing. I’d had good experiences here about 20 years ago but I don’t think the hotel had been updated since then and it’s poorly maintained. We had a room for four with a sleeper sofa for our kids, and the mattress was terrible (even for a sleeper sofa). We asked for another room but they said the hotel was full, even though the parking lot was empty and we barely saw anyone else during our stay. There were no privacy curtains on the windows, so we had to keep the room-darkening curtains closed all the time. The phone didn’t work and one of the outlets didn’t work consistently either. There was only one USB charging port in the room. The room also had physical keys (instead of key cards) and one of the two we were given didn’t open the door. Sad to see the Regency has deteriorated so much over the years. Would not recommend staying here.
John
Stayed 5 nights in Jun 2025