Hotels in Waikoloa Village

"So many wonderful pools, but especially loved the adults-only pool. Staff was always friendly and helpful. Resort area was beautiful and well maintained. Our King Bed Junior Suite was spacious and had a large modern bathroom with large walk-in shower, as well as a good-size kitchen space, bedroom space, living room space, and an in-unit washer and dryer, which was truly appreciated. The balcony was also very nice. There was a shuttle which made it very convenient to get around the resort when we didn't wish to drive ourselves. Even the golf cart utility vehicles offered to give rides. Two shopping malls with a nice variety of restaurants and stores were conveniently located on property. Location was close to beaches and to highways that we could easily access to take drives to other cities and sights on the Big Island. We would definitely stay at this resort again!"

"Save your money on the included breakfast. It’s a very limited menu from their little coffee shop that’s supposedly available until 10.00am. Good luck with that as by 8 o’clock most of the items are sold out. The wait for check-in was almost an hour, even though there were very few people. But that’s just it - super limited staff. We had to wait in line every day, as a concierge wouldn’t help you once they realized you won’t buy any packages from them and send you to the front desk. The concierge could you care less to help you with questions, the front desk staff was always super helpful and friendly, but unfortunately, usually there was only one person working. The canal boats never ran, and the tram didn’t either half of the time or did not go all the way to the end. Overall, it was somewhat disappointing. This was my second time here and they have definitely declined. "

"It’s a very nice place. The rooms are very nice and comfortable. A resort hotel should be 100% operational. The boats don’t work anymore. The tram only serves two sections of the hotel. The food options are limited and of low quality for the cost. A $50 plate of pasta should never arrive at a table cold. Lunch and dinner options are limited. Paying the price for a meal here should be remembered as amazing, not blah, blah, blah. The breakfast buffet is overpriced. The Luau was a great show, the food was pretty good. Standing in line in the heat for 45 minutes is ridiculous. Elderly people need places to sit in the line. Put some benches along the walkway. The lagoon was amazing. The prices for using water toys is ridiculous. Majority sat unused due to the high cost. Management were very attentive. Carter was especially helpful to address any concerns raised. The staff were very friendly and respectful. "