It's a nice property but too far from main pool area & lobby; the rooms floor was also nasty, felt like the carpet had been shampooed & was wet, smelled musty in the room; tile area was also slimy feeling; room was kinda loud right next too the tram
The staff were all very pleasant. The rooms were outdated and typically what I would expect from a 2-star hotel. I felt it was overpriced for the quality.
Our ocean room floor was on the first floor next to multiple staircases. We heard everyone’s conversations echo as well as their rolling luggage. Small bathroom, sink outside bathroom but clean. Great check in service. Train took too long to wait for so we walked to our room.
Totally blown away by the beauty, size and number of activities available.
Some of the property is being remodeled. Unfortunately, I was given one of the older rooms and had a failing AC unit. I was lucky enough to only be staying for three days.
Beautiful property with lots to do. friendly staff. We had no hot water and had construction outside our window so we had to move a few times. $33 dollar a day parking for our rental car was a rip off. $45 amenities fee was high because you didn't get anything for it unless you want to watch free DVD's on your vacation
Hidden/Small-Print fee alert: $40 per day for "Room charge" and $33 per day for parking that is far from your hotel. Before you book and think you are prepaid, you will be charged $73 a day once you arrive. These charges are NOT included in your initial booking. Buyer beware!
Beautiful property on the waterfront, it is massive, has three different types of pools, a lagoon, and takes a long time to get around. I would come back again, but there are some lessons to be learned for next time. It is nice that the property offers a tram service, but it is very slow running that often times walking (even while carrying a toddler) is much faster than using the tram. The parking facilities were easy to use, although very expensive. They are also quite far of a walk if you are staying in the Ocean Tower like we did. This made it very inconvenient because you would have to take the tram or walk every single time you want to take your vehicle out, even if it's a small trip to the grocery store. Service was so-so. The employees at the Ocean Tower front desk weren't all that caring. They weren't unpleasant, but it's just very transaction. The resort fees were very high for what their offers are. The internet did not work the entire time during our four night stay. It was frustrating that LTE worked better, and sometimes that was spotty due to the hotel location.
This is a truly fantastic hotel although parking for even the guests with reserved rooms starts at $27 per day ($37 for daily valet). A single 30 cent bottle of water from Costco or Walmart will set you back $4 here, so eating anywhere on the premises is very expensive. So for anyone planning to purchase all their meals and drinks on the premises, bring lots of money. Otherwise, the room in the Ocean Tower was excellent, as are the grounds, pools, and the dolphins. It was worth the $300 per night for the experience of enjoying the hotel grounds. But we don't plan on returning to this hotel for any Kona visits that exceed one or two days.
Ocean Tower by Hilton Grand Vacations places you next to Dolphin Quest and within a 15-minute walk of Waikōloa Beach. This 78-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 6 restaurants.
This hotel is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. To-go breakfast is offered for a fee each morning from 7 AM to 10:00 AM.
The 78 rooms have an array of amenities, including balconies or patios, coffee makers, and laptop-compatible safes. Guests can expect 40-inch flat-screen TVs with cable channels and video-game consoles. Hair dryers, phones, and ironing boards are also available. Weekly housekeeping is available.
Features of Ocean Tower by Hilton Grand Vacations include a full-service spa, 3 outdoor pools, and free newspapers. Self parking is offered for USD 37 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include laundry facilities, a hair salon, and a gift shop.
It's a nice property but too far from main pool area & lobby; the rooms floor was also nasty, felt like the carpet had been shampooed & was wet, smelled musty in the room; tile area was also slimy feeling; room was kinda loud right next too the tram
The staff were all very pleasant. The rooms were outdated and typically what I would expect from a 2-star hotel. I felt it was overpriced for the quality.
Thank you for your review. All rooms in our tower are scheduled for renovation, but the process will take some time. We hope to welcome you back to a fully renovated room in the future. Wilbert Lee Resort Director
Our ocean room floor was on the first floor next to multiple staircases. We heard everyone’s conversations echo as well as their rolling luggage. Small bathroom, sink outside bathroom but clean. Great check in service. Train took too long to wait for so we walked to our room.
Please accept our apologies for the challenges you experienced during your stay with us. Please know, this is a rare occurrence and we are dedicated to providing outstanding service to all guests. We hope you’ll give us the chance to restore your trust in us in your future travels. Wilbert Lee Resort Director
Thank you for your rating. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience. Wilbert Lee Resort Director
Totally blown away by the beauty, size and number of activities available.
Some of the property is being remodeled. Unfortunately, I was given one of the older rooms and had a failing AC unit. I was lucky enough to only be staying for three days.
Thank you for your review. We are in the process of renovating our entire tower, but it will take time. We hope you will return to see our finished product. Wilbert Lee Resort Director
Beautiful property with lots to do. friendly staff. We had no hot water and had construction outside our window so we had to move a few times. $33 dollar a day parking for our rental car was a rip off. $45 amenities fee was high because you didn't get anything for it unless you want to watch free DVD's on your vacation
Thank you for your feedback. We are sorry for any challenges you encountered. We hope for a future opportunity to resort your faith in our tower. Wilbert Lee Resort Directorq
Hidden/Small-Print fee alert: $40 per day for "Room charge" and $33 per day for parking that is far from your hotel. Before you book and think you are prepaid, you will be charged $73 a day once you arrive. These charges are NOT included in your initial booking. Buyer beware!
Thank you for your comments. Our resort fee and parking fees are disclosed on the website. The resort fee is listed when you select your room and notes it is not included in the room rate. Wilbert Lee Resort Director
Beautiful property on the waterfront, it is massive, has three different types of pools, a lagoon, and takes a long time to get around. I would come back again, but there are some lessons to be learned for next time. It is nice that the property offers a tram service, but it is very slow running that often times walking (even while carrying a toddler) is much faster than using the tram. The parking facilities were easy to use, although very expensive. They are also quite far of a walk if you are staying in the Ocean Tower like we did. This made it very inconvenient because you would have to take the tram or walk every single time you want to take your vehicle out, even if it's a small trip to the grocery store. Service was so-so. The employees at the Ocean Tower front desk weren't all that caring. They weren't unpleasant, but it's just very transaction. The resort fees were very high for what their offers are. The internet did not work the entire time during our four night stay. It was frustrating that LTE worked better, and sometimes that was spotty due to the hotel location.
Thank you for your review. We apologize for any Wi-Fi challenges. We hope you reported them to a member of our team so we could investigate. Wilbert Lee Resort Director
Thank you for your review. We are sorry to hear you had issues during your stay with us and want you to know this is not the type of experience we aim for our guests to have during their stay. We have passed this feedback on to the appropriate departments for correction. We hope you will give us the chance to make it up to you in the future should your travels bring you back to Waikoloa. Wilbert Lee Resort Director