Hilton Grand Vacations Club Ocean Tower Waikoloa Village

4.0 star property
Resort in Waikoloa with 6 restaurants and 3 outdoor pools

Choose dates to view prices

Photo gallery for Hilton Grand Vacations Club Ocean Tower Waikoloa Village

3 outdoor pools, sun loungers
View from room
Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area) | Living area | 40-inch flat-screen TV with cable channels, TV, video-game console
Lobby
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Dolphin Quest
    ‪8 min walk‬
  • Anaehoomalu Beach
    ‪11 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪29 min drive‬

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Room options

Room, 1 King Bed with Sofa bed, Resort View

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 872 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Partial Ocean View

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Partial Ocean View

  • 512 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Resort View

  • 1055 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Ocean View

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed with Sofa bed, Oceanfront

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Ocean View

  • 1055 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

  • 1055 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

  • 1025 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 1 Bedroom, Ocean View

  • 689 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

  • 3180 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Ocean View

  • 871 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

  • 711 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

  • 592 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

  • 438 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

  • 711 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

  • 590 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (2 Doubles)

  • 590 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

  • 711 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

  • 711 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Penthouse, 3 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower, Hearing)

  • 1313 sq ft
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

  • 872 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Penthouse, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

  • 872 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Resort View

  • 872 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

  • 711 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • 438 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

  • 711 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

  • 871 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 3 Bedrooms, Partial Ocean View (Suite)

  • 1315 sq ft
  • Partial ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 3 Bedrooms, Ocean View (Suite)

  • 1315 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View

  • 1025 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Resort View (Suite)

  • 872 sq ft
  • Resort view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Partial Ocean View (Suite)

  • 872 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Penthouse, 2 Bedrooms, Ocean View (Suite)

  • 872 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

  • 530 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Resort View

  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds (Oceanfront View)

  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 1 King Bed, Resort View

  • 438 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

  • 438 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Resort View (2 Doubles)

  • 590 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Waikoloa

Hilton Grand Vacations Club Ocean Tower Waikoloa Village places you next to Waikoloa Beach Golf Course and within a 10-minute walk of Waikoloa Kings' Course. This 514-room, 4-star resort has 3 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk - 0.1 miles
  • Dolphin Quest - 8 min walk - 0.5 miles
  • Anaehoomalu Beach - 11 min walk - 0.6 miles
  • Kings Shops - 13 min walk - 0.7 miles
  • Genesis Gallery - 16 min walk - 0.9 miles

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive

Restaurants

  • ‪Island Gourmet Markets/Aloha Wine Bar - ‬4 min drive
  • ‪Kona Tap Room - ‬20 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Lava Lava Beach Club Cottages - ‬5 min drive
  • ‪Island Vintage Coffee - ‬3 min drive

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Resort in Waikoloa with 6 restaurants and 3 outdoor pools
Guests of Hilton Grand Vacations Club Ocean Tower Waikoloa Village have access to a full-service spa, 3 outdoor pools, and a gym. Valet parking is offered for USD 55 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa resort include free newspapers, laundry facilities, and a hair salon.
Guests can expect 40-inch flat-screen TVs with cable channels and video-game consoles. Other amenities include balconies or patios, coffee makers, and hair dryers.
3 outdoor swimming pools are on site along with a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has couples treatment room(s). The spa is open daily.

Languages

English, Japanese

Similar properties

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (USD 48 per day; includes in/out privileges)
  • Secured valet parking on site (USD 55 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
  • 6 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Kamuela Provision Co.
  • Kona Tap Room
  • Lagoon Grill
  • Legends of Hawaii Luau
  • Nui Italian

Things to do

  • 3 outdoor pools
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Racquetball/squash
  • Shopping
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Built in 1988
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 47.18 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
  • Self parking fee: USD 48 per day (in/out privileges)
  • Secured valet parking fee: USD 55 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 4:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa
Ocean Tower Hilton Grand Vacations Hotel
Ocean Tower Hilton Grand Vacations Waikoloa
Ocean Tower Hilton Vacations
Ocean Tower by Hilton Grand Vacations
Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Frequently asked questions

Is free cancellation available at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

As of Apr 23, 2025, prices found for a 1-night stay for 2 adults at Hilton Grand Vacations Club Ocean Tower Waikoloa Village on Apr 24, 2025 start from $229.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

This resort in Waikoloa is within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. You'll also find Anaehoomalu Beach and Kings Shops less than a mile away.

Will I be able to park at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Yes, secured valet parking is offered for USD 55 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Kohala Spa is the resort's full-service spa and services include couples treatments.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a casino?

No, Hilton Grand Vacations Club Ocean Tower Waikoloa Village doesn't have a casino.

Will I find an indoor pool at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What will couples enjoy most about a stay at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

There are plenty of amenities for couples at this resort, including 3 outdoor pools, a poolside bar, and a beachfront restaurant.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a hot tub?

No, this resort doesn't have a spa tub.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a restaurant that serves breakfast?

Yes, Hilton Grand Vacations Club Ocean Tower Waikoloa Village has 6 restaurants, and serves to-go breakfast each morning for a surcharge.

Will Hilton Grand Vacations Club Ocean Tower Waikoloa Village allow pets to stay for free?

No, pets aren't allowed at Hilton Grand Vacations Club Ocean Tower Waikoloa Village though service animals are welcome.

Are there connecting rooms at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

The closest major airport to Hilton Grand Vacations Club Ocean Tower Waikoloa Village is Kamuela, HI (MUE-Waimea-Kohala), which is 21.8 mi away (35 minutes by car). Another top airport is Kona Intl. Airport (KOA), which is located 19.6 mi away (29-minute drive).

Are there rooms with balconies that I can book at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Yes, every guestroom at Hilton Grand Vacations Club Ocean Tower Waikoloa Village comes with a balcony with some featuring ocean or resort views.

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 392 out of 997 reviews
Rating 8 - Good. 224 out of 997 reviews
Rating 6 - Okay. 154 out of 997 reviews
Rating 4 - Poor. 126 out of 997 reviews
Rating 2 - Terrible. 101 out of 997 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Kenneth

Stayed 4 nights in Jan 2025

4/10 Poor

Airin, Caldwell

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The good: The property is beautiful all around. Exploring is fun, and there are tons of good things to see. It is breathtaking. The bad: The room itself was not nice. It felt more like a $50 bottom tier hotel instead of the $400 hotel room it was. Fridge was unplugged and stinky (but worked after I plugged it in). The pull out mattress in the sofa was one of the most uncomfortable I've ever felt, my son did not enjoy that at all. I think they expect the outside (which is awesome) to overcompensate. I've paid for parking at hotels before. This is a thing in cities where they have very limited space, and so the parking lot is valuable, I expect to pay $10, perhaps even $20 for a night. At this location, they have hundreds/thousands of acres of open space available, and the car charge is $48? Seriously? We will never be back at this hotel again, period. Besides the outside of the hotel (which is great), the best part is we only paid for one night here. We spent the rest of our time at the Hilton Naniloa, and that was an awesome hotel.
Stayed 1 night in Dec 2024

8/10 Good

Zachary

Stayed 3 nights in Jan 2025

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Jan 2025

6/10 Okay

Kirk

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Meh

A beautiful facility, limited food options, horribly expensive. No mucrowave, a coffee maker that had to be moved to use due to no place to plug in and then it made terrible, weak coffee. Our "resort view" was a wall.
Stayed 2 nights in Jan 2025

6/10 Okay

Yuet Sum

Traveled with partner
Liked: Cleanliness
Customer service was so so. Not plenty restaurants option. The trams to different buildings arent frequent.
Stayed 2 nights in Jan 2025

8/10 Good

Mehmet

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful resort in a beautiful location about 20 miles North of Kona. The views are beautiful, the pools are nice, there is a nice salt lake lagoon that is connected to the ocean. The biggest downside is the need to walk. The resort is designed to be unnecessarily large and you need to walk quite a bit to get from some place to another, to the extent that walking can take away from the fun. There are not enough food options and it is difficult to discover some of the relatively convenient food locations because the resort is too large and you may find yourself hungry and have to walk for 30 minutes so that you can get to the restaurants/groceries in the nearby shopping centers. We were handed bottled waters upon check-in and were told that there are refill stations throughout, but there was only one refill station that was quite far from our room.
Stayed 5 nights in Jan 2025

8/10 Good

Stephano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like they are doing some remodeling so unfortunately I stayed in there older rooms in the corner unit which was oddly set up and poor waist of space. The grounds are beautiful the staff is amazing. They need more dinning options which are affordable for families that stay longer. The monorail system is a big waist of energy and takes up space and noisy at night if you have a room next to the rail. They could definitely create a better system then the monorail which could be more efficient and convenient for guest. Other than that great place to spend your vacation. Maybe add night club for younger adults to let loose on the weekends.
Stayed 1 night in Jan 2025

10/10 Excellent

nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Everyone was friendly, the food was great, and we would recommend it to others.
Stayed 5 nights in Dec 2024

10/10 Excellent

July

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Service level could be improved

The over stay was nice but information of events, times, where to go, places to eat, was pretty difficult to come by. Overall when I go to a report I would like to be able to by a drink and sit by the pool and this resort made that experience timeconsuming and difficult. I would have easily spent more on property had buying drinks been more enjoyable.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Molly-Marie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came here 12 years ago and visited again recently. It's a fantastic resort, and I will be back again. We like the ocean tower for the views and the adult pool for peace and quiet. Walking through the whole resort is very easy, does not take much time, and is very scenic. Facilities are clean and well cared for. Nature is everywhere around you, and there is something for everyone, even young kids. Everything was 5 stars except the housekeeping service, which could have been better. Multiple other family members in different rooms/floors said the same. One day, we didn't even receive cleaning. There were one or two days when the staff did an excellent job, but it was inconsistent. That aside, it was a perfect stay, and we all had a wonderful time.
Stayed 9 nights in Dec 2024

8/10 Good

Abundio Galves

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Located right on the shore. Grounds are well kept. Staff friendly and helpful. Room had a carpet that needs cleaning. The sink in the bathroom would drain very slow. The one thing that really bothered me was the I found roaches in the room. Yuck...
Stayed 3 nights in Jan 2025

8/10 Good

Ty

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

8/10 Good

Allan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property, room too far from valet
Stayed 5 nights in Dec 2024

8/10 Good

Anthony, Millbrae

Stayed 1 night in Jan 2025

2/10 Terrible

Alvina

Stayed 5 nights in Dec 2024

10/10 Excellent

Mondy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation to relax
Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Stayed 8 nights in Sep 2024

10/10 Excellent

Breana

Stayed 1 night in Dec 2024

4/10 Poor

Ali

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
We have been given a first floor “penthouse suite with ocean view”. So please be aware of this. There was a sewer line construction right in front of our bedroom. Resort is too big it takes 20 min to walk to lobby. Pools are ok but there is no natural beach on the property. I think it’s a pass for me next time.
Stayed 2 nights in Dec 2024

2/10 Terrible

Suzette

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience compared to various others stays ive had in Hawaii. The rooms are not what the website shows, they are dated and have nats. When they did housekeeping they literally left a pile of dirty towels on the floor and an empty roll of toilet paper. Bell services was horrible and slammed the door on me because I told him I didn’t have cash for a tip but would come find him. Do not stay here. 0/10 do not recommend.
Stayed 3 nights in Dec 2024

10/10 Excellent

XIAOHUI

Stayed 2 nights in Oct 2024

8/10 Good

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is comfortable, got some bites from my legs don’t know what it is, woke up in the morning and saw it. Parking is waaay to expensive for even us as local kamaina residents!!!
Stayed 3 nights in Dec 2024