Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Resort in Waikoloa with 6 restaurants and 3 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

6 restaurants, lunch, dinner served; Hawaiian cuisine

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
24/7 front desk
Breakfast available
Room service
Housekeeping

Explore the area

69-425 Waikoloa Beach Drive, Waikoloa, HI, 96738

Place, Dolphin Quest
‪5 min walk‬
Place, Anaehoomalu Beach
‪7 min walk‬
Place, Kings Shops
‪15 min walk‬
Airport, Kailua-Kona, HI (KOA-Kona Intl.)
‪35 min drive‬

Room options

1 bedroom, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Resort View

Very good

438 sq ft
Resort view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

Excellent

438 sq ft
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Resort View (2 Doubles)

Excellent

590 sq ft
1 bedroom
Resort view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (2 Doubles)

Very good

590 sq ft
1 bedroom
Partial ocean view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (2 Doubles)

590 sq ft
1 bedroom
Ocean view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

40-inch flat-screen TV with cable channels, TV, video-game console

Suite, 1 Bedroom, Resort View (Plus, 1 King with Sofabed)

Exceptional

711 sq ft
1 bedroom
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Partial Ocean View (Plus, 1 King)

Very good

711 sq ft
1 bedroom
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Plus, 1 King)

Exceptional

711 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Resort View (2 Doubles, Hearing)

592 sq ft
1 bedroom
Resort view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Resort View (Hearing)

438 sq ft
Resort view
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Accessible, Resort View (Plus, 1 King, Hearing)

711 sq ft
1 bedroom
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Partial Ocean View (Plus, 1 King, 3x3 Shower)

711 sq ft
1 bedroom
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

438 sq ft
Ocean view
Sleeps 2
1 King Bed

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View (Hearing)

711 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Partial Ocean View (Suite, 3x3 Shower)

871 sq ft
2 bedrooms
Partial ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

3 Bedroom Ph Partial Ocean view Suite hearing accessible 3x3 Shower

1313 sq ft
3 bedrooms
Partial ocean view
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Accessible, Resort View (Suite, Hearing)

872 sq ft
2 bedrooms
Resort view
Sleeps 6
1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Luxury Suite, 2 Bedrooms, Accessible, Ocean View (Suite, Hearing)

872 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Resort View

Exceptional

872 sq ft
2 bedrooms
Resort view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View

1025 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Resort View (Suite)

872 sq ft
2 bedrooms
Resort view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Partial Ocean View (Suite)

Exceptional

872 sq ft
2 bedrooms
Partial ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 2 Bedrooms, Ocean View (Suite)

872 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Partial Ocean View (Suite)

1315 sq ft
3 bedrooms
Partial ocean view
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Luxury Suite, 3 Bedrooms, Ocean View (Suite)

1315 sq ft
3 bedrooms
Ocean view
Sleeps 8
2 King Beds, 2 Double Beds and 1 Double Sofa Bed

Room, 2 Double Beds (Oceanfront View)

Good

530 sq ft
Ocean view
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Partial Ocean View

530 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Partial Ocean View (Roll-In Shower, Hearing)

530 sq ft
Partial ocean view
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Resort View

530 sq ft
Resort view
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Accessible, Resort View (Bathtub)

530 sq ft
Resort view
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Ocean View

Very good

530 sq ft
Ocean view
Sleeps 4
2 Double Beds

Standard Room, 1 King Bed, Resort View

Very good

1055 sq ft
Resort view
Sleeps 4
1 King Bed

Standard Room, 1 King Bed, Ocean View

Wonderful

1055 sq ft
Ocean view
Sleeps 4
1 King Bed

Room, 1 King Bed with Sofa bed, Oceanfront

Good

530 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Partial Ocean View

Good

530 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Resort View

Good

530 sq ft
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Resort View (Roll-In Shower, Hearing)

530 sq ft
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View

Good

530 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Accessible, Ocean View (Roll-In Shower, Hearing)

530 sq ft
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Double Beds with Sofa Bed, Ocean View

1055 sq ft
Ocean view
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Premier Room, 2 Bedrooms, Ocean View (2 King Beds, With Living Area)

3180 sq ft
2 bedrooms
Ocean view
Sleeps 6
2 King Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

1025 sq ft
2 bedrooms
Partial ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Room, 1 Bedroom, Ocean View

689 sq ft
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Deluxe Suite, 2 Bedrooms, Ocean View

871 sq ft
2 bedrooms
Ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Deluxe Suite, 2 Bedrooms, Partial Ocean View

872 sq ft
2 bedrooms
Partial ocean view
Sleeps 6
1 King Bed, 2 Double Beds and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Partial Ocean View

Exceptional

512 sq ft
Partial ocean view
Sleeps 2
1 King Bed

About the neighborhood

Waikoloa

Hilton Grand Vacations Club Ocean Tower Waikoloa Village places you next to Waikoloa Beach Golf Course and within a 10-minute walk of Waikoloa Kings' Course. This 514-room, 4-star resort has 3 outdoor pools along with a full-service spa and 6 restaurants.

View more Resorts in Waikoloa

What's nearby

Waikoloa Beach Golf Course - 5 min walk - 0.3 miles
Dolphin Quest - 5 min walk - 0.3 miles
Anaehoomalu Beach - 7 min walk - 0.4 miles
Kings Shops - 15 min walk - 0.8 miles
Genesis Gallery - 17 min walk - 0.9 miles

Getting around

Kona Intl. Airport (KOA) - 29 min drive

Restaurants

‪Island Deli - ‬2 min drive
‪Lava Lava Beach Club - ‬3 min drive
‪Starbucks - ‬2 min drive
‪Island Vintage Coffee - ‬2 min drive
‪A-Bay's Island Grill - ‬2 min drive

About this property

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Resort in Waikoloa with 6 restaurants and 3 outdoor pools

Guests of Hilton Grand Vacations Club Ocean Tower Waikoloa Village have access to a full-service spa, 3 outdoor pools, and a gym. Valet parking is offered for USD 55 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa resort include free WiFi in public areas, laundry facilities, and a porter/bellhop.

Guests can expect 40-inch flat-screen TVs with cable channels and video-game consoles. Other amenities include balconies or patios, coffee makers, and hair dryers.

3 outdoor swimming pools are on site along with a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kohala Spa has couples treatment room(s). The spa is open daily.

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Hot Tub
Kids pool
Waterslide

$251 nightly

Oct 26 - Oct 27

Total with taxes and fees

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Height restrictions apply for onsite parking
Self parking on site (USD 48 per day; includes in/out privileges)
Secured valet parking on site (USD 55 per day)
Wheelchair-accessible parking and van parking available

Food and drink

Daily on-the-go breakfast available 6:00 AM to noon for a fee: USD 15 to 35 for adults and USD 17 to 19 for children
6 restaurants
A bar/lounge
A poolside bar
Snack bar/deli

Restaurants on site

Kamuela Provision Co.
Kona Tap Room
Lagoon Grill
Legends of Hawaii Luau
Nui Italian

Things to do

3 outdoor pools
Billiards/pool table
Fitness classes
Full-service spa
Gym
Racquetball/squash
Shopping
Tennis
Waterslide
Yoga classes

Family friendly

3 outdoor pools
In-room crib
Laundry facilities
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Outdoors

Pool loungers

Full-service spa

Couples treatment rooms
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

6 floors
At least 80% lighting from LEDs
At least 80% organic food
Built in 1988
Comprehensive food waste policy
Designated smoking areas
Double-glazed windows
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Hair dryer
Towels provided

Entertainment

40-inch flat-screen TV with cable channels
Video game console

Food and drink

Coffee/tea maker
Limited room service

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Eco-friendly toiletries
Electrical adapters
Heating (climate-controlled)
Individual decor
Individual furnishings
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Deposit: USD 100 per accommodation, per stay
Resort fee: USD 47.18 per accommodation, per night

The resort fee includes:

Additional inclusions
Fitness/yoga classes
Phone calls

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for to-go breakfast: approximately USD 15 to 35 for adults, and USD 17 to 19 for children
Self parking fee: USD 48 per day (in/out privileges)
Secured valet parking fee: USD 55 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Check-in: 4:00 PM
Check-out: 10 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses a grey water recycling system and eco-friendly cleaning products.
Onsite safety features include a smoke detector.
Cashless payment methods are available for all transactions.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

No rollaway or extra beds are available.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ocean Tower Hilton Grand Vacations Hotel Waikoloa

Ocean Tower Hilton Grand Vacations Hotel

Ocean Tower Hilton Grand Vacations Waikoloa

Ocean Tower Hilton Vacations

Ocean Tower by Hilton Grand Vacations

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Resort

Frequently asked questions

Is free cancellation available at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Hilton Grand Vacations Club Ocean Tower Waikoloa Village offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

As of Oct 22, 2025, prices found for a 1-night stay for 2 adults at Hilton Grand Vacations Club Ocean Tower Waikoloa Village on Oct 23, 2025 start from $175.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

This resort in Waikoloa is within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. You'll also find Anaehoomalu Beach and Kings Shops less than a mile away.

Will I be able to park at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Yes, secured valet parking is offered for USD 55 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa available at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Kohala Spa is the resort's full-service spa and services include couples treatments.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a casino?

No, Hilton Grand Vacations Club Ocean Tower Waikoloa Village doesn't have a casino.

Will I find an indoor pool at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

There are plenty of amenities for couples at this resort, including 3 outdoor pools, a poolside bar, and a beachfront restaurant.

Are there hot tubs at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

No, there isn't a spa tub at this resort.

Does Hilton Grand Vacations Club Ocean Tower Waikoloa Village have a restaurant that serves breakfast?

Yes, Hilton Grand Vacations Club Ocean Tower Waikoloa Village has 6 restaurants, and serves to-go breakfast each morning for a surcharge.

Will Hilton Grand Vacations Club Ocean Tower Waikoloa Village allow pets to stay for free?

No, pets aren't allowed at Hilton Grand Vacations Club Ocean Tower Waikoloa Village though service animals are welcome.

Are there connecting rooms at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

No, this resort doesn't feature connecting guestrooms.

What is the closest airport to Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

The closest major airport to Hilton Grand Vacations Club Ocean Tower Waikoloa Village is Kamuela, HI (MUE-Waimea-Kohala), which is 21.8 mi away (35 minutes by car). Another top airport is Kona Intl. Airport (KOA), which is located 19.6 mi away (29-minute drive).

Are there rooms with balconies at Hilton Grand Vacations Club Ocean Tower Waikoloa Village?

Yes, every guestroom at Hilton Grand Vacations Club Ocean Tower Waikoloa Village comes with a balcony with some featuring ocean or resort views.

Hilton Grand Vacations Club Ocean Tower Waikoloa Village Reviews

7.6

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

Sandra

Aug 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Extremely expensive food and parking.

Stayed 3 nights in Jul 2025

6/10 Okay

Keola

Jul 24, 2025

Liked: Cleanliness

Disliked: Staff & service

Stayed 1 night in Jul 2025

8/10 Good

Varuzh

Traveled with family

Jul 23, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities

The property and the lagoon are amazing, the rooms are dated but worth putting up with for the amazing views and the overall grounds. Fridge and beds are from 1980s, sleeping on the fold out couch is like sleeping on rocks. Check in process is slow and stuck in 1985. The process could use some speeding up is an understatement more like a complete overhaul. Food at restaurants are at extortion prices. Self parking for $48 a day is down right robbery. Monorail runs at the speed of a snail it's better to walk.

Stayed 5 nights in Jul 2025

10/10 Excellent

Margaret

Traveled with partner

Jul 22, 2025

Liked: Staff & service

Staff very helpful. Beautiful location. Grounds and buildings need a little more attention

Stayed 2 nights in Jul 2025

2/10 Terrible

Jena

Business traveler, Traveled with partner

Jul 22, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Our experience at Hilton Waikoloa was really disappointing. The staff was unfriendly, unhelpful, and at times made us feel like we weren’t welcome. It honestly felt like we were being treated differently, and it left a bad impression. The tram system was a joke — only one out of three was working, and we waited forever just to get around the property. Otherwise, be prepared to walk 15-20 minutes just to get from one area to another. Everything on property is severely overpriced — nearly double what’s quoted on sites like Expedia once you’re there. When we asked questions or tried to get help from the staff, we were brushed off and told the resort was completely sold out, as if that excused the poor service. We expected more from a resort at this price point. Would not recommend and won’t be returning.

Stayed 5 nights in Jul 2025

2/10 Terrible

Jennifer

Traveled with family and small children, Traveled with family

Jul 22, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2025

10/10 Excellent

Andrea

Traveled with family and small children

Jul 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it !

Stayed 2 nights in Jul 2025

4/10 Poor

Kulamanu

Traveled with partner

Jul 21, 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

Water in shower was cold during the entire stay. We reported it multiple times and was never fixed. We were never offered any alternatives or updates on whether it was able to be fixed.

Stayed 2 nights in Jul 2025

10/10 Excellent

Natasha

Jul 21, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Jul 2025

8/10 Good

Kaila

Jul 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2025

10/10 Excellent

Gabriel, Phoenix

Jul 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

What an amazing place!!! I was a little nervous about the comments regarding long walk to your room but after arrival the view on the small walk is mind blowing. I saw so much wildlife and was so lucky to get a ground floor unit that opened up to the golf course and ocean. Just an outstanding room and outstanding property. Will definitely stay again. The place is so big it’s never crowed. Each morning during my ocean walk I could go 10 minutes and not see another guest.

Stayed 8 nights in Jul 2025

8/10 Good

Lisa

Traveled with group, Traveled with family

Jul 20, 2025

Liked: Amenities, property conditions & facilities

This is a beautiful property and lots to do for all ages. Ocean tower rooms are beautifully remodeled. Sadly, they won’t give you room keys on check in until you talk to a timeshare salesperson. I find it incredibly rude to hold keys hostage when I’ve already paid for the room. The last thing I want to do on arrival is be hit up for timeshare purchase presentation. Maybe they went to capitalize on you being tired from travel? Other than that service is great, grounds are exceptional, on site food is good to excellent. Staff is very helpful and accommodating. Please reconsider the key hold situation. That ruins an otherwise great place!!

Sunset from Buddah point at Hilton Waikōloa Village.

Stayed 7 nights in Jul 2025

10/10 Excellent

Laurel

Traveled with family

Jul 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

This place was amazing! We loved everything about it. There was so much to do and see. It was so beautiful and felt so peaceful. I can’t recommend it enough!

Stayed 2 nights in Jul 2025

10/10 Excellent

Donald

Jul 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I found the staff to be very nice and helpful, especially Kimara, who greeted me multiple times. She was awesome and always made me feel very welcome and glad I made the choice to stay here! This is a large Hilton complex with the Ocean Tower being a long way from the main lobby. Once you get your bearings it turns out to be about a 12 minute walk between the two. There is a tram to take you around, but if your luck is like mine, just as you walk up to the loading platform the tram is just taking off. This is the first time I got to stay in one of the rooms that has been converted to a time share. Even though I didn’t use most of them having a microwave, washer/dryer, dishwasher, and refrigerator/freezer can be handy. But there are some features that seem totally senseless to me. Like having a toilet that has a lid that opens and water sprays automatically with light or motion in the bathroom, regardless if you have any intention of using it. Or a bathroom without an exhaust fan that has a shower with a large glass door that opens outwards so all the water on the door falls onto the floor.

Stayed 9 nights in Jul 2025

10/10 Excellent

Dale

Jul 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

My address was incorrect on my email bill. Do I need to correct that? and how did that happen?

Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Jul 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Parking is to expensive. With paying so much for the rooms, and resort fee parking should be free.

Stayed 6 nights in Jun 2025

8/10 Good

Allyson

Traveled with family

Jul 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I only have Two complaints.. first being the tram was broke down and for the first day or so no one had a clue on where to get the shuttle, which wasn’t a big deal except for a knee injury had prohibited excessive walking… and my second complaint was the price of the food!?! I didn’t expect to pay $72 for a large pizza, or $52 for a burger, I was warned food was expensive just didn’t expect that much. Other than those two things the resort was beautiful, lots of flowers and tons of water activities. Room was clean and property appears to be well maintained.

Stayed 4 nights in Jul 2025

8/10 Good

winnie, Vallejo

Traveled with family and small children

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

loved the property, the pools, the turtles, the lush landscaping. everything was lovely. housekeeping on my was not as prompt. i wasn't sure the frequency of which the rooms were cleaned, i checked in on June 20th, had to contact housekeeping July 2nd after other people i was traveling with said their rooms were cleaned daily. once contacted, it was cleaned that day and everyday following. Other than that, stay was amazing!

Stayed 4 nights in Jun 2025

8/10 Good

Russell Wayne, Seattle

Traveled with partner

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

If you are staying in the Ocean Tower, be sure to ask for a ‘renovated’ room. Our first night was a nightmare. When I got a text asking how our stay was going, I replied “This room sucks! The bed is ‘killing’ us!” Cheri found us a renovated room and saved our vacation!

Stayed 3 nights in Jul 2025

8/10 Good

Kristen

Traveled with family

Jul 11, 2025

Liked: Cleanliness, staff & service, amenities

Our room was dated, tv didn’t work, i think the remote batteries were dead. The clothes line in shower was broken. Not enough hooks to hang items to dry. Room is only cleaned every 4 days and it wasn’t explained we needed to request extra cleaning at check in. Even when we called housekeeping we were told they couldn’t clean our room. We had to ask for extra towells, then the just dropped a bag of towels inside the door. Tram was not working and once they got one working it was super slow, noisy and the air con wasn’t working. Still a beautiful property, but for the price it didn’t feel like a property up to Hiltons standards. If changes aren’t made soon. It will feel run down within the year. Disappointed in the condition of the hotel, faded signage and artwork signs, empty flower pots. Didn’t feel like it was worth the money spent.

Stayed 4 nights in Jul 2025

2/10 Terrible

Verified traveler

Jul 10, 2025

Disliked: Staff & service

Missing clothes

Decent place but took 30 minutes minimum to get from car to room every single time. We left over 1000 dollars in clothes hanging in the closet on accident and they “did not find anything in room” so that was extremely disappointing. Great place if u don’t want to leave your entire vacation but if u do don’t forget anything cuz it’s hour round trip to room and back.

Stayed 7 nights in Jun 2025

10/10 Excellent

William

Traveled with partner

Jul 9, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Are room was perfect!

Stayed 5 nights in Jul 2025

4/10 Poor

Daniel Elbert

Traveled with family

Jul 7, 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

The best way to describe this place is inconvenient. Food is hard to find and significantly overpriced. Tram worked less than half of the trip so be prepared to walk a lot. Pictures posted online are much better than what we saw on property. I have no desire to ever return.

Stayed 3 nights in Jul 2025

4/10 Poor

Daniel

Traveled with family

Jul 7, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Room was big and old run down ended up with a water leak in the ceiling which was ever addressed even after contacting the front desk. The tram was broken most of the time so the half mile walk to the front and back with all the luggage was great wouldn't let my worst enemy stay here

Stayed 7 nights in Jun 2025

10/10 Excellent

Francisco Javier

Traveled with family

Jul 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel in a very convenient location.

Stayed 7 nights in Jun 2025

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

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