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Hyatt Vancouver Downtown Alberni

5.0 star property
Luxury hotel with a full-service spa and a health club
VIP Access

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Photo gallery for Hyatt Vancouver Downtown Alberni

Breakfast, lunch, dinner served; Fusion cuisine
Body treatments, hot stone massages, body wraps, facials
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Lobby

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Pool

Explore the area

View in a map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Place, Robson Street
    ‪6 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Canada Place
    ‪11 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 King Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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Pinnacle Hotel Harbourfront

Downtown Vancouver
  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi
9.0 out of 10, Wonderful, 7,694 reviews
$133 nightly
The price is $158
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Total with taxes and fees
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About the neighborhood

Vancouver

Located in West End, Hyatt Vancouver Downtown Alberni is adjacent to Robson Street and within a 10-minute walk of other popular attractions like Granville Street. This 119-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Robson Street - 6 min walk - 0.3 miles
  • Vancouver Waterfront - 9 min walk - 0.5 miles
  • Vancouver Convention Centre - 9 min walk - 0.5 miles
  • Canada Place Cruise Ship Terminal - 9 min walk - 0.5 miles
  • Canada Place - 11 min walk - 0.6 miles

Getting around

  • Burrard Station - 4 min walk
  • Vancouver Waterfront Station - 14 min walk
  • Vancouver Intl. Airport (YVR) - 28 min drive

Restaurants

  • ‪49th Parallel & Lucky's Doughnuts - ‬1 min walk
  • ‪Joe Fortes Seafood & Chop House - ‬1 min walk
  • ‪Thierry Chocolaterie Patisserie - ‬2 min walk
  • ‪Carlino Restaurant - ‬1 min walk
  • ‪Din Tai Fung 鼎泰豐 - ‬2 min walk

About this property

Hyatt Vancouver Downtown Alberni

Luxury hotel with a full-service spa and a health club
Guests of Hyatt Vancouver Downtown Alberni enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is available for CAD 58.00 per night. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect flat-screen TVs with DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. IPod docks, refrigerators, and minibars are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps, and body treatments. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (CAD 58 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 18 to 65 for adults and CAD 18 to 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carlino

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 89.60 per accommodation, per stay
  • Dogs and cats only
  • 1 total (60 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults, and CAD 18 to 65 for children
  • Covered valet parking fee: CAD 58.00 per night (in/out privileges)
  • Pet fee: CAD 89.60 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Frequently asked questions

Are free cancellation options available at Hyatt Vancouver Downtown Alberni?

Hyatt Vancouver Downtown Alberni offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hyatt Vancouver Downtown Alberni?

As of Nov 16, 2025, prices found for a 1-night stay for 2 adults at Hyatt Vancouver Downtown Alberni on Dec 14, 2025 start from $305.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hyatt Vancouver Downtown Alberni?

This hotel is situated in West End within a 10-minute walk of Robson Street and Granville Street. You'll also find Vancouver Waterfront and Canada Place Cruise Ship Terminal less than a mile away.

Is there parking available at Hyatt Vancouver Downtown Alberni?

Yes, secured valet parking is offered for CAD 58.00 per night with in/out privileges. Electric car charging is also available for guests.

Is there a spa at Hyatt Vancouver Downtown Alberni?

Orrin is the hotel's spa and services include hot stone massages, body wraps, mani/pedis, and facials.

Does Hyatt Vancouver Downtown Alberni have a casino at the property?

No, Hyatt Vancouver Downtown Alberni doesn't have a casino.

Is there an indoor pool at Hyatt Vancouver Downtown Alberni?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

Is Hyatt Vancouver Downtown Alberni a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hyatt Vancouver Downtown Alberni?

Yes, guests can enjoy a spa tub at this hotel.

Does Hyatt Vancouver Downtown Alberni feature a restaurant that includes a breakfast menu?

Yes, Hyatt Vancouver Downtown Alberni serves a cooked-to-order breakfast for a surcharge each morning at Carlino.

Does Hyatt Vancouver Downtown Alberni allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt Vancouver Downtown Alberni for a fee of CAD 89.60 per accommodation, per stay.

Are there connecting rooms at Hyatt Vancouver Downtown Alberni?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hyatt Vancouver Downtown Alberni?

The closest major airport to Hyatt Vancouver Downtown Alberni is Vancouver Harbour Flight Centre (CXH), which is within a mile. Another top airport is Vancouver Intl. Airport (YVR), which is located 9.1 mi away (28-minute drive).

Are there rooms with balconies that I can book at Hyatt Vancouver Downtown Alberni?

Yes, some guestrooms at Hyatt Vancouver Downtown Alberni offer a balcony and may feature city views.

Does Hyatt Vancouver Downtown Alberni have a wedding venue?

Take advantage of the wedding venue at Hyatt Vancouver Downtown Alberni if you plan to say "I do" during your trip.

Hyatt Vancouver Downtown Alberni Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 856 out of 1001 reviews
Rating 8 - Good. 78 out of 1001 reviews
Rating 6 - Okay. 31 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, great service and super clean.
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Stayed 4 nights in Jul 2025

10/10 Excellent

Ansul

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kah Kay

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent pre-cruise hotel.

Located in the financial hub of Vancouver, the Hyatt Alberni is convenient for the shops and restaurants on Robson Street and near to the cruise terminal. The junior suite that I had was spacious and well maintained. Staff were extremely helpful and friendly. Highly recommended for pre-cruise accommodation.
Stayed 2 nights in Aug 2025

10/10 Excellent

Terezie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nicely funished and clean and the staff was very nice.
Stayed 1 night in Jul 2025

4/10 Poor

Amanda

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
understaffed and felt more like an apartment complex instead of a hotel
Stayed 4 nights in Jul 2025

6/10 Okay

Matthew

Stayed 2 nights in Apr 2025

4/10 Poor

Douglas

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Centre of the city located
Stayed 4 nights in Jul 2025

10/10 Excellent

Francine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful. The place was immaculate great central area walkable lots of good restaurants and shopping around.
Stayed 4 nights in Jul 2025

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Zachariah

Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Maxime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in Jul 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, very well located next to Sewell, Vancouver harbor. Amazing staff and service
Stayed 2 nights in Jul 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Amir, las vegas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service excellent location staff our beyond the best of the best. We had a very pleasant stay.
Stayed 3 nights in Jul 2025

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Christian

Stayed 3 nights in Jul 2025

10/10 Excellent

Kaitlin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service, beautiful clean room, and quiet area! Our stay couldn’t have been better.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

James

Stayed 2 nights in Jul 2025

10/10 Excellent

Tess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Be aware of housekeepers schedule

Housekeeping at this Hotel arrives fairly early in the morning and if you have your do not disturb but pushed during this time, they will not clean and replenish supplies crucial to your stay. I had to ask the hotel staff three times in one day to, at the very least, replenish supplies. They finally did so around 7pm with added benefit of cleaning the room as well.
Stayed 2 nights in Jul 2025

10/10 Excellent

Tanja

Stayed 2 nights in Jul 2025

2/10 Terrible

Sabrina

Stayed 2 nights in Jul 2025