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Hyatt Vancouver Downtown Alberni

5.0 star property
Luxury hotel with a full-service spa and a health club
VIP Access

Choose dates to view prices

Photo gallery for Hyatt Vancouver Downtown Alberni

Terrace/patio
Breakfast, lunch, dinner served; Fusion cuisine
Exterior
Outdoor pool, sun loungers
Premium bedding, minibar, in-room safe, desk

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
1128 West Georgia Street, Vancouver, BC, V6E0A8
  • Place, Granville Street
    ‪7 min walk‬
  • Place, Canada Place Cruise Ship Terminal
    ‪9 min walk‬
  • Place, Canada Place
    ‪11 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪20 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 King Bed with Sofa bed, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed Junior Suite, Balcony

1 King Bed Junior Suite, Balcony | Premium bedding, minibar, in-room safe, desk

1 King Bed Junior Suite, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Bedroom, Balcony

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 Bedroom, Balcony

Premium bedding, minibar, in-room safe, desk

Premium Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Vancouver

Located in West End, Hyatt Vancouver Downtown Alberni is adjacent to Robson Street and within a 10-minute walk of other popular attractions like Granville Street. This 119-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Vancouver Art Gallery - 4 min walk - 0.3 miles
  • Pacific Centre Shopping Mall - 6 min walk - 0.3 miles
  • Granville Street - 7 min walk - 0.4 miles
  • Canada Place Cruise Ship Terminal - 9 min walk - 0.5 miles
  • Canada Place - 11 min walk - 0.6 miles

Getting around

  • Burrard Station - 4 min walk
  • Vancouver Waterfront Station - 14 min walk
  • Vancouver Intl. Airport (YVR) - 28 min drive

Restaurants

  • ‪49th Parallel & Lucky's Doughnuts - ‬1 min walk
  • ‪Din Tai Fung 鼎泰豐 - ‬2 min walk
  • ‪Joe Fortes Seafood & Chop House - ‬1 min walk
  • ‪Mott 32 - ‬2 min walk
  • ‪Thierry Chocolaterie Patisserie - ‬2 min walk

About this property

Hyatt Vancouver Downtown Alberni

Luxury hotel with a full-service spa and a health club
Guests of Hyatt Vancouver Downtown Alberni enjoy a full-service spa, an outdoor pool, and a gym. Valet parking is available for CAD 58.00 per night. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect flat-screen TVs with DVD players, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. IPod docks, refrigerators, and minibars are also standard.
An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Orrin. Services include hot stone massages, facials, body wraps, and body treatments. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (CAD 58 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: CAD 18 to 65 for adults and CAD 18 to 65 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Carlino

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,814 square feet of conference space
  • 9 meeting rooms
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 89.60 per accommodation, per stay
  • Dogs and cats only
  • 1 total (60 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately CAD 18 to 65 for adults, and CAD 18 to 65 for children
  • Covered valet parking fee: CAD 58.00 per night (in/out privileges)
  • Pet fee: CAD 89.60 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 19
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.

Property is also known as

Hotel Shangri-La Vancouver
Hotel Vancouver Shangri-La
Shangri-La Hotel Vancouver
Shangri-La Vancouver
Shangri-La Vancouver Hotel
Vancouver Hotel Shangri-La
Vancouver Shangri-La
Vancouver Shangri-La Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Hotel
Shangri La Hotel Vancouver
Shangri-La Vancouver Vancouver
Shangri-La Vancouver Hotel Vancouver

Frequently asked questions

Are free cancellation options available at Hyatt Vancouver Downtown Alberni?

Hyatt Vancouver Downtown Alberni offers free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Hyatt Vancouver Downtown Alberni?

As of Jan 21, 2026, prices found for a 1-night stay for 2 adults at Hyatt Vancouver Downtown Alberni on Jan 30, 2026 start from $268.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Hyatt Vancouver Downtown Alberni?

This hotel is situated in West End within a 10-minute walk of Robson Street and Granville Street. You'll also find Vancouver Waterfront and Canada Place Cruise Ship Terminal less than a mile away.

Is there parking available at Hyatt Vancouver Downtown Alberni?

Yes, secured valet parking is offered for CAD 58.00 per night with in/out privileges. Electric car charging is also available for guests.

Is there a spa at Hyatt Vancouver Downtown Alberni?

Orrin is the hotel's spa and services include hot stone massages, body wraps, facials, and mani/pedis.

Does Hyatt Vancouver Downtown Alberni have a casino at the property?

No, Hyatt Vancouver Downtown Alberni doesn't have a casino.

Is there an indoor pool at Hyatt Vancouver Downtown Alberni?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Hyatt Vancouver Downtown Alberni?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a Michelin-rated restaurant.

Are there hot tubs at Hyatt Vancouver Downtown Alberni?

Yes, guests can enjoy a spa tub at this hotel.

Does Hyatt Vancouver Downtown Alberni feature a restaurant that includes a breakfast menu?

Yes, Hyatt Vancouver Downtown Alberni serves a cooked-to-order breakfast for a surcharge each morning at Carlino.

Does Hyatt Vancouver Downtown Alberni allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hyatt Vancouver Downtown Alberni for a fee of CAD 89.60 per accommodation, per stay.

Does Hyatt Vancouver Downtown Alberni have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Hyatt Vancouver Downtown Alberni?

The closest major airport to Hyatt Vancouver Downtown Alberni is Vancouver Harbour Flight Centre (CXH), which is within a mile. Another top airport is Vancouver Intl. Airport (YVR), which is located 9.1 mi away (28-minute drive).

Can I book a room with a balcony at Hyatt Vancouver Downtown Alberni?

Yes, some guestrooms at Hyatt Vancouver Downtown Alberni offer a balcony and may feature city views.

Does Hyatt Vancouver Downtown Alberni have a wedding venue?

Take advantage of the wedding venue at Hyatt Vancouver Downtown Alberni if you plan to say "I do" during your trip.

Hyatt Vancouver Downtown Alberni Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 853 out of 1000 reviews
Rating 8 - Good. 78 out of 1000 reviews
Rating 6 - Okay. 32 out of 1000 reviews
Rating 4 - Poor. 15 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Abdul

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Housekeeping staff & staff in general, are some of the best in the hotel business. They really take their housekeeping seriously and we appreciate that.
Stayed 5 nights in Oct 2025

8/10 Good

Minou

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here the night before departing from Zurich airport. It was a convenient location. The hotel offers shuttle to the airport, which was about 1.5 mi. away. It was less expensive to Uber though. Having a gym was really convenient. The hotel shares a parking lot with a busy McDonalds, so it was a little noisy, we had to close our window. Would stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Manuel Carbajal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfec. I definitely recommend this hotel
Stayed 5 nights in Oct 2025

10/10 Excellent

Eva

Stayed 1 night in Oct 2025

10/10 Excellent

Amabel, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better choice fir breakfast that’s a la carte
Stayed 3 nights in Oct 2025

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Ryan

Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, fantastic attention to detail and really lovely staff. Thoroughly enjoyed our 3 days . Thank you
Stayed 3 nights in Oct 2025

10/10 Excellent

Jade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Yu lak

Stayed 1 night in Sep 2025

10/10 Excellent

YuZhen

Stayed 1 night in Aug 2025

10/10 Excellent

HE

Stayed 2 nights in Sep 2025

10/10 Excellent

Roy

Stayed 7 nights in Aug 2025

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the Asian paintings at the property in particular.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Run don't walk to the Hyatt Downtown Vancouver (formerly Shangri-La). Best concierge ever, world-class service. Food and in-room dining are great. Turndown service is amazing. The staff were incredible and had attention to detail like I've not seen in any other 5-star establishment. The interiors of the hotel are so chic and beautiful. I could not highly recommend enough. I will definitely be staying here again.
Stayed 6 nights in Aug 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are not as comfortable as they were in the past. Maybe new ones are coming soon?
Stayed 2 nights in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and very polite
Stayed 3 nights in Sep 2025

10/10 Excellent

Luc

Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lei

Stayed 3 nights in Jul 2025

10/10 Excellent

Miranda

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Winderful room, location and staff!
Stayed 3 nights in Aug 2025

8/10 Good

Joanne

Stayed 1 night in Aug 2025

6/10 Okay

Tamara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

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