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Recent guest reviews

Pros: friendly and accommodating staff, clean room Cons: very loud plumbing, thin walls, tiny whirlpool tub

Loved the water slide and that the hotel was so close to all amenities. The lemin water upon arrival was a nice touch too. I do want to point out that the beds felt old and were not very comfortable.

The hotel was nice with very helpful friendly staff. The major problem was lack of sound insulation, we could literally hear everyone walking and talking in the hallway as if they were in our room. We could not sleep at all 1st night, the second and third nights were tolerable because there were not as many people talking in the hallway at night. The other disappointing experience was when tech came to our room to fix broken heat, he pulled a someones bra from under ac/heat unit and asked if it was ours. It was not. Other that that room seemed clean. The bottom line. If it was not for sound insulation issue, the stay would have deserved a minimum of 4 stars.

Very friendly staff, enjoyed our stay. Will use this hotel when we are in the area again

Very helpful, easy access and friendly staff. I like the location.

pretty much what I expected. I felt I got good value for the price!

Rude staff. Super cold room. The temperature wouldn't even go higher than 25 degrees, which in a cold day in Toronto is not enough specially if there is hardwood floor, but they didn't care. Wouldn't accept US dollars, as what they told me.

My trip was booked and paid on Orbitz, a 6 night stay. Unbeknownst to me my credit card had a hold on it after arriving in Canada due to fraud suspicions. After ordering room service diner on the second night of my stay, (tough chewy steak) the room sever informed me my cc transaction did not process. I was summonsed to the front desk where I tried to explain that I needed to contact my bank first thing in the morning, (it was 7pm) to rectify the situation. Also I was not checking out for another 5 nights. The "manager" was rude and demeaning to me. Not only did he refuse to understand but carried on this moronic dialect in front of a half dozen employees and guests. After making me sit and wait in the lobby while he called his superior to instruct me that I had until noon the following day to "settle-up". Of course it took a five minute phone call to have my card activated. My fault for not informing them I was traveling. Lesson learned. I was able to return at noon from my business meeting in time to call off the staff from Hell. After I returned at the end of the day I noticed my food tray from the previous night, 24 hours ago was still next to my door. Smelly and disgusting! I had to go to the front desk and remind them to remove it. The last day of my stay...another manager approached me and asked me if I was interested in a free breakfast to make me "feel better". No thank you! Plus the last two night youth hockey kids running up and down the halls until 11pm.

The staff were friendly and our room was very clean. I loved the non-carpeted floors in the room! WheneverI had any questions, the front desk staff were very helpful.

3201 Highway 7 Vaughan ON

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Hilton Garden Inn Toronto-Vaughan places you within 3 miles (5 km) of popular attractions like York University and Vaughan Mills Mall. This 155-room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start weekdays with full breakfast, available for a fee from 6 AM to 10 AM.


Rooms

All 155 rooms feature MP3 docks, microwaves, and refrigerators. Guests can expect 27-inch TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free weekday newspapers, and free local calls.


Property features

Guests of Hilton Garden Inn Toronto-Vaughan have access to an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

One Bedroom Suite, One King Bed

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

King Bed w/Whirlpool

1 King Bed | Sleeps 2

Room

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Hilton Garden Inn Toronto-Vaughan

Everyone (6) Couples (1) Family (1)
3
Partner Couples

Pros: friendly and accommodating staff, clean room Cons: very loud plumbing, thin walls, tiny whirlpool tub

By on Jan 4, 2021

Review comment responded on Jan 4, 2021

Thank you for taking the time to share valuable feedback that allows us to improve our product and services. We hope you will join us when needing accommodations in the near future.

4
Family

Loved the water slide and that the hotel was so close to all amenities. The lemin water upon arrival was a nice touch too. I do want to point out that the beds felt old and were not very comfortable.

By on Aug 21, 2019

Review comment responded on Aug 23, 2019

Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. All of our king size mattress comes with adjustable knobs where our guest can adjust the firmness according to their needs. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

3
Everyone

The hotel was nice with very helpful friendly staff. The major problem was lack of sound insulation, we could literally hear everyone walking and talking in the hallway as if they were in our room. We could not sleep at all 1st night, the second and third nights were tolerable because there were not as many people talking in the hallway at night. The other disappointing experience was when tech came to our room to fix broken heat, he pulled a someones bra from under ac/heat unit and asked if it was ours. It was not. Other that that room seemed clean. The bottom line. If it was not for sound insulation issue, the stay would have deserved a minimum of 4 stars.

By , from New Jersey, USA on Oct 17, 2018

Review comment responded on Oct 25, 2018

Thank you for choosing Hilton Garden Inn Toronto Vaughan for your recent stay. We are sorry to hear that we were unable to meet your expectations. If there is something which we can do at this point please do not hesitate to contact us directly. We hope you will consider staying with us in future.

5
Everyone

Very friendly staff, enjoyed our stay. Will use this hotel when we are in the area again

By on Sep 15, 2018

Review comment responded on Sep 15, 2018

Thank you for choosing Hilton Garden Inn Toronto Vaughan for your recent stay. We are happy to know you had a wonderful stay. We look forward to see you soon in future.

5
Everyone

Very helpful, easy access and friendly staff. I like the location.

By , from Baltimore, md. on Jul 24, 2018

Review comment responded on Jul 24, 2018

Thank you for Choosing HGI Vaughan for your accommodation.

4
Everyone

pretty much what I expected. I felt I got good value for the price!

By on Jul 5, 2018

Review comment responded on Jul 5, 2018

Thank you for taking the time to share your feedback after your stay with the Hilton Garden Inn Toronto \ Vaughan Hotel. I am really glad that you thoroughly enjoyed your stay. We hope to see you again soon.

1

not a customer friendly hotel.

Everyone

Rude staff. Super cold room. The temperature wouldn't even go higher than 25 degrees, which in a cold day in Toronto is not enough specially if there is hardwood floor, but they didn't care. Wouldn't accept US dollars, as what they told me.

By on Jan 3, 2017

Review comment responded on Jan 9, 2017

Good day, Thank you for taking time out of your day to give us a review of your stay. I am sorry for all of the issues that you endured during your stay with us. We will take your review, and use it to better our service for our valued guests. Regards, Majid Homami Asst. Front Office Manager

2

hotel rude

Everyone

My trip was booked and paid on Orbitz, a 6 night stay. Unbeknownst to me my credit card had a hold on it after arriving in Canada due to fraud suspicions. After ordering room service diner on the second night of my stay, (tough chewy steak) the room sever informed me my cc transaction did not process. I was summonsed to the front desk where I tried to explain that I needed to contact my bank first thing in the morning, (it was 7pm) to rectify the situation. Also I was not checking out for another 5 nights. The "manager" was rude and demeaning to me. Not only did he refuse to understand but carried on this moronic dialect in front of a half dozen employees and guests. After making me sit and wait in the lobby while he called his superior to instruct me that I had until noon the following day to "settle-up". Of course it took a five minute phone call to have my card activated. My fault for not informing them I was traveling. Lesson learned. I was able to return at noon from my business meeting in time to call off the staff from Hell. After I returned at the end of the day I noticed my food tray from the previous night, 24 hours ago was still next to my door. Smelly and disgusting! I had to go to the front desk and remind them to remove it. The last day of my stay...another manager approached me and asked me if I was interested in a free breakfast to make me "feel better". No thank you! Plus the last two night youth hockey kids running up and down the halls until 11pm.

By , from Boston on Dec 11, 2016

5
Friends Business Business

The staff were friendly and our room was very clean. I loved the non-carpeted floors in the room! WheneverI had any questions, the front desk staff were very helpful.

By on Jun 11, 2019

Review comment responded on Jun 12, 2019

Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

Hilton Garden Inn Toronto-Vaughan

3201 Highway 7, Vaughan, ON L4K5Z7
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