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The staff is incredibly pompous and rude especially in the fitness center and pool area. They refuse or cannot explain the myriad rules and regulations in place to use the pool, gain entry to the breakfast room, or use the fitness center. On top of that, upon check out, no one bothered to ask how our stay was. The bed and pillows were so hard and unwelcoming we may as well have slept on the floor. Don’t waste your money and stay at The Ritz!
This hotel in Tokyo is very beautiful and we loved our accommodations and the helpful wonderful staff. Delicious breakfast buffet offered each morning with a specialty “buttered bread” Japanese French toast that is to-die-for....I later found people come for brunch just for this dish it’s so good. I would highly recommend staying at this hotel.
This has been the go-to hotel for my family every time we stay in Tokyo. This time, I feel compelled to write a review because of their out-of-the-world service. My sister is pregnant, so they graciously granted us very early check-in (we arrived at 8 am) for both rooms, even upgrading it to the top floor (on that note, I much prefer the normal room set-ups. The top floor rooms have separate shower and bath tub, it's just my preference to have the shower and bath-tub in one area). Upon check-in, the guy at desk informed us that we left something in our room this January (8 months ago!!!!!), and whether we would like to have the item delivered to our room. We were all mind-blown by this. What kind of hotel would keep my sister's forgotten laptop charger for a whole 8 months, without even knowing whether we'd be back at all? Apparently, this hotel. Amazing service. Seriously recommend this hotel. For the price, you are getting superb quality bedding (I just love the blanket!), easy access to 4 Metro lines, 5 minutes walking distance to many local restaurants, and one of the biggest hotel room size in Central Tokyo. Will be returning.
Always wanted to go to Japan, and so glad I was able to make it there and stay at this fantastic hotel. The Capitol Hotel Tokyu. This is a very modern hotel with all of the subtle style of Japanese culture. The hotel is right in the business/political district but very close to the Emperors Palace. There are plenty of dining options around the property being a business district, but not the crazyiness of the tourist districts. Property is beautiful and very well maintained. The club lounge level just great, with a nice little selection of 'bites & booze" to eat & drink and possibly the most AMAZING French Toast (made to order) I have ever had for breakfast, but not served everyday so time that correctly :) !!!!!. Hotel also has full gym, spa and pool for use, and has 2 Subway stations located in the lower levels of the property, so extremely easy to get anywhere you want to go for site seeing. Definitely will go back to The Capitol Hotel Tokyu next visit. Thank you to the hotel and staff - amazing stay
My favorite hotel in Tokyo. Everything is just perfect in details. The modern Japanese style design really impressed me. The room setup is very user friendly. The staffs are all professional and nice. Nothing to complain at all.
A fabulous hotel with luxury amenities, spacious rooms and exceptional staff. We stayed for seven nights and had access to the Club Lounge which we thoroughly enjoyed. Takashi, Mari and all staff in the lounge were so friendly and helpful and made our stay in a Tokyo so memorable. We will certainly be back.
We stayed at the hotel as part of the IJF group so it was part of a large group booking. The reception staff were very friendly and spoke excellent English. There was a large number of staff working at all times. Breakfast was great with a large choice and offered tables with a view overlooking water and trees. It was close to a temple and during the month of August offered radio exercise at 6.30 each day. There was a swimming pool and yet the sauna was only available for those staying in executive rooms on the top floors. It was though available if you were willing to pay about £20. Japan now has a law forbidding smoking in the street which means bars and cafes allow smoking inside. As a non smoker I found the bar a no go area. We did try each night to have a drink but it was just too smoky. It was not a fault of the hotel just part of the law!
there are many great hotels in tokyo but after having visited many of them we keep staying with the capitol hotel tokyu for the great concierge team (restaurant reservations), the nice service and the great view from the rooms.
This is one of those huge hotels with soo much people that yes have big rooms but loose so many attention to details. I have to say the room was big and great views, just had a bit of old feeling. The location is also good, you have 2 stations close by! Breakfast was just average! They have an indoor pool with an indoor jacuzzi! If you have any tattoo as me ( very tiny one on my wrist) you will have so much trouble to into the spa as they forbid them. They do it for the yakuza mafia. I am blond small girl ( obviously) no one could think i was from any cartel, mafia or anything. Plus my small heart will def not make anyone feel uncomfortable. But they gave me a hard time anyways. If you have a late flight and want to use the spa bathroom to shower they will charge you for it. So instead we just got a small room to change. And had to use the entrance bathroom to brush our teeth. ( again not the beat service for a 5 star) This is not a bad hotel! Not a top notch one either! Just a hotel with good rooms, very clean, good location but more for business people or conventions. If you are on a romantic or family trip not that style at all.
We stayed with 2 children in 1 room for 4 nights. Our room was very spacious, enough to accommodate a king size bed and a roll out twin bed. There was also a long sofa that could have been used for sleeping but with our children being 10 and 7, we were able to sleep comfortably enough (the bed was rather firm). Keep in mind that we are used to having kids sleep with us occasionally. The service was fantastic and the location was convenient. The subway station is connected to the lower level of the hotel. It also has a 7-11 where an ATM could be easily accessed. The bathroom was huge but the toilet took a little time to master. Our room cost included daily breakfast but only covered 3 people. Children eat at 1/2 price but if under age 5. At about $50 per person, costly but was delicious. There was a mix of European and Japanese food and even for my picky eaters, the selection was excellent. The gym wasn't anything great but adequate. Would stay here again for sure.
Located in Chiyoda within a short walk of National Diet Building, The Capitol Hotel Tokyu is within a mile (2 km) of other popular sights such as Tokyo Midtown. This 5-star hotel has 251 rooms and welcomes guests with 3 restaurants, a full-service spa, and an indoor pool.
There are ample dining options with 3 onsite restaurants, including All Day Dining ORIGAMI, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 6:30 AM to 10:00 AM.
All 251 soundproofed accommodations feature a separate bedroom. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with digital channels and pay movies. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. MP3 docks, refrigerators, and minibars are other standard amenities.
At The Capitol Hotel Tokyu, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is available for JPY 4000 per night (JPY 4000 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.