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Shibuya Excel Hotel Tokyu

4.0 star property
Luxury hotel with 2 restaurants and a 24-hour front desk

Choose dates to view prices

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from room
Exterior
View from property
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services

Explore the area

View in a map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Place, Shibuya Crossing
    ‪2 min walk‬
  • Place, Hachikō Memorial Statue
    ‪2 min walk‬
  • Place, Cerulean Tower
    ‪3 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

8.6 out of 10
Excellent
(37 reviews)
  • 325 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Deluxe Twin, Non-Smoking, 13 - 19F

7.0 out of 10
Good
(2 reviews)
  • 413 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

8.8 out of 10
Excellent
(27 reviews)
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Single Room, 1 Bedroom

8.2 out of 10
Very good
(32 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Superior Double Room with Park View - Non-Smoking

8.2 out of 10
Very good
(23 reviews)
  • 215 sq ft
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Double Room - Non-Smoking

8.8 out of 10
Excellent
(17 reviews)
  • 221 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

8.6 out of 10
Excellent
(21 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Premier Double Non-Smoking, 14 - 19F

9.0 out of 10
Wonderful
(17 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Triple Room Non-Smoking, 7 - 12F

9.0 out of 10
Wonderful
(6 reviews)
  • 366 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Quad Room Non-Smoking, 7 - 12F

8.4 out of 10
Very good
(9 reviews)
  • 431 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Semi Double Room Non-Smoking, 13 - 19F

8.8 out of 10
Excellent
(51 reviews)
  • 214 sq ft
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Excel Semi-Double Non-Smoking, 21 - 24F

8.8 out of 10
Excellent
(17 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Large Twin Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

9.2 out of 10
Wonderful
(14 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

8.6 out of 10
Excellent
(23 reviews)
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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Shibuya
  • Free WiFi
  • Restaurant
  • Air conditioning
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9.6 out of 10, Exceptional, 551 reviews
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About the neighborhood

Tokyo

Located in Shibuya, Shibuya Excel Hotel Tokyu is adjacent to Shibuya Crossing with other popular attractions like National Stadium within a couple of miles (3 km). This 408-room, 4-star hotel has conveniences like 2 restaurants, a bar/lounge, and free in-room WiFi.

What's nearby

  • Shibuya Crossing - 2 min walk - 0.1 miles
  • Hachikō Memorial Statue - 2 min walk - 0.1 miles
  • Shibuya Sky - 3 min walk - 0.2 miles
  • Cerulean Tower - 3 min walk - 0.2 miles
  • Love Hotel Hill - 4 min walk - 0.3 miles

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Haneda Airport (HND) - 17 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪はなまるうどん - ‬1 min walk
  • ‪Oh! Toro Kitchen 渋谷店 - ‬1 min walk
  • ‪HOBGOBLIN Shibuya - ‬1 min walk
  • ‪ダイニングバー コーンバレー 渋谷店 - ‬1 min walk

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and a 24-hour front desk
At Shibuya Excel Hotel Tokyu, guests have access to free WiFi in public areas, conference space, and free newspapers. If you drive, self parking is JPY 3000 per night, or you can take advantage of the airport shuttle (available 24 hours) for JPY 3200 per person one-way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include laundry facilities, a vending machine, and a porter/bellhop.
32-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include refrigerators, free newspapers, and safes.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Lobby
SHIBUYA STREAM HOTEL
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
9.4 out of 10, Exceptional, 1,034 reviews
$251 nightly
The price is $276
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SHIBUYA STREAM HOTEL

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (JPY 3,000 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 25 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self parking fee: JPY 3000 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

Is free cancellation available at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu offers free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of Dec 21, 2025, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on Jan 6, 2026 start from $185.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Shibuya Excel Hotel Tokyu?

This hotel is situated in Shibuya, just steps from Shibuya Crossing and Hachikō Memorial Statue, and within a short walk of Shibuya Sky. You'll also find Tokyo Tower and Tokyo Imperial Palace within a short drive.

Is there parking available at Shibuya Excel Hotel Tokyu?

Yes, covered parking is offered for JPY 3,000 per night with in/out privileges.

Does Shibuya Excel Hotel Tokyu include a casino on the premises?

No, Shibuya Excel Hotel Tokyu doesn't have a casino.

Is there an indoor pool at Shibuya Excel Hotel Tokyu?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Shibuya Excel Hotel Tokyu?

There are many amenities for couples at this hotel, including in-room massages as well as a bar and 2 restaurants.

Are there hot tubs at Shibuya Excel Hotel Tokyu?

No, this hotel doesn't have a spa tub.

Does Shibuya Excel Hotel Tokyu feature a restaurant that includes a breakfast menu?

Yes, Shibuya Excel Hotel Tokyu has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Shibuya Excel Hotel Tokyu allow pets to stay free of charge?

No, pets aren't allowed at Shibuya Excel Hotel Tokyu.

Does Shibuya Excel Hotel Tokyu have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Shibuya Excel Hotel Tokyu?

The closest major airport to Shibuya Excel Hotel Tokyu is Haneda Airport (HND), which is 14.8 mi away (17 minutes by car).

Are there rooms with balconies that I can book at Shibuya Excel Hotel Tokyu?

No, there aren't any guestrooms with balconies at Shibuya Excel Hotel Tokyu.

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1341 out of 1904 reviews
Rating 8 - Good. 391 out of 1904 reviews
Rating 6 - Okay. 105 out of 1904 reviews
Rating 4 - Poor. 33 out of 1904 reviews
Rating 2 - Terrible. 34 out of 1904 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Raya

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Shibuya Excel Hotel Tokyu recently and it was really nice. The rooms were spacious and absolutely clean. The location is excellent, everything is walkable (restaurants, shopping, transit) and the hotel is convenient in so many ways. Considering all of that, for the price it really was worth it.
Stayed 1 night in Sep 2025

8/10 Good

Tommi

Stayed 5 nights in Sep 2025

10/10 Excellent

Monica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming! Breakfast buffet was great.
Stayed 1 night in Sep 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Karen, Vacaville

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just a step away from the train station. It is located within Mark City shopping center and has Airport Limousine bus drop off on the upper level. Shibuya crossing is 1 minute away .
Stayed 3 nights in Sep 2025

10/10 Excellent

Nicholas

Stayed 3 nights in Sep 2025

8/10 Good

Frances

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Room a decent size but the bed smaller than North American size
Stayed 7 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, amenities
Very friendly service
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very central location close to everything. Great view of the famous crossing from the hotel. Staff were very useful, helping with taxis.
Stayed 2 nights in Sep 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Second stay with them and it’s the perfect spot
Stayed 9 nights in Sep 2025

10/10 Excellent

Monaf

Stayed 2 nights in Sep 2025

10/10 Excellent

Kenneth

Stayed 3 nights in Aug 2025

10/10 Excellent

Margarita

Traveled with family

Excellent Stay

Was a very good stay . Staff were Courteous and Helpful Very good location.
Stayed 4 nights in Sep 2025

10/10 Excellent

serge

Stayed 5 nights in Sep 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay here again

Delicious breakfast. Great views. Excellent location.
Stayed 2 nights in Jul 2025

10/10 Excellent

Qadair

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property no complaints
Stayed 5 nights in Sep 2025

10/10 Excellent

Rougayyah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in the heart of Shibuya. You are able to access the JR line very easily. The room was exceptionally clean and spacious.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kirsty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful hotel for walking around Shibuya
Stayed 5 nights in Sep 2025

8/10 Good

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy area but great stay
Stayed 6 nights in May 2025

6/10 Okay

Jimmy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Breakfast on 25th floor with the rudest staff

1. No one at the check in counter and lack of clear signage. 2. Breakfast on 25th floor. Staff extremely unaccommodating and rude. When we overstayed the closing hour. Staff one time was rude and told us to leave instead of asking nicely. The next morning even ruder. Aside from the breakfast experience, everything was good.
Stayed 4 nights in Sep 2025

8/10 Good

Jefferson, Fort Washington

Stayed 5 nights in Aug 2025

10/10 Excellent

Brittany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great property to stay at for your first time visiting Japan! So convenient!
Stayed 8 nights in Aug 2025

10/10 Excellent

Juan

Stayed 3 nights in Aug 2025

10/10 Excellent

NG SAU LING

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained for a 25years old hotel. Still the most conveniently located hotel in Shibuya.
Stayed 3 nights in Aug 2025