Typical top-tier hotel. Tastefully decorated, comprehensively staffed. One complaint: doorstop inside room door is built into the floor, a two inch tall, 3/4 inch diameter steel peg screwed into the floor with a rubber bumper to stop the door from hitting the suitcase shelf built into the wall behind the door. You’re almost guaranteed to stub your toe on this stupidly-designed item, as I did moments after checking in, leaving my toe black and blue and swollen and in extreme pain. Not a pleasant way to begin a trip.
I liked the ease of checking in and out. The room was nice but I didn't care for the mattress or the pool. They tried to play up their dessert buffet by making it really cute and unique. However, their buffet lacked variety and quality of food for about $60 per person. I would eat elsewhere than the buffet.
The hotel is elegant and very comfortable. Yoshinji (Sp?), the agent who checked me was super nice and very attentive. Heated toilet seats are an added bonus!
Orbits staff member booked our room in the wrong city and we didn’t notice until the day of and with no way to contact orbitz in Japan we were stuck to fend for ourselves.
Location is wonderful. Right in the middle of amazing Shinjuku. Staff and hotel very good and professional. This is a great hotel in Tokyo with fabulous restaurants and amenities. Staff extremely polite and helpful.
Was the closest thing to a perfect hotel. Everything was so clean and everyone was so nice i couldnt believe it
The Hotel staff was extreme helpful, The room was clean and nice. The hotel provides free transportation from the hotel to Shinjuku station and back. The hotel does provide airport drop off for a fee but worth it. The The hotel exit from Nishinshinjuku station is C8. From this exit you will be under the hotel and just have to walk like 2 minutes or so to the lobby desk. Under the hotel there is a shopping area.
The hotel staff was exceptionally helpful, the breakfast buffet was amazing. Try to get a room on a high floor, the views are great.
The front desk and restaurant staff are stuffy and full of themselves. They have no "service" attitude. This will be the last time I will stay here. In spite of nice facilities, the staff must be kind and welcoming. This attitude comes from the ownership/management and is part of what Japan culture feels is indicative of excellence.
It is a bit of a walk from Shinjuku station but it was pretty enough with all the government buildings around. There was a Denny’s next door for those who weren’t willing to pay the very, very expensive price for breakfast. The beds were wonderfully soft, very American-style, and the hotel itself was gorgeous. There was a safe in the room. The staff were extremely helpful. We had booked 2 nights there and then we were there for 2 nights with a tour and while they couldn’t accommodate us by letting us stay in the same room (different levels of status?), they moved our packed luggage to the new room without hesitation. Lovely place. I would recommend it.
Located in Shinjuku, Hilton Tokyo is within a 5-minute walk of Tokyo Metropolitan Government Building and within 15 minutes of other popular attractions like The Tokyo Metropolitan Government. This 830-room, 4.5-star hotel has 4 restaurants along with conveniences like an indoor pool and a 24-hour fitness center. It's connected to a shopping center in central Tokyo and also close to Shinjuku Gyoen National Garden and Meiji Jingu Shrine.
Relish the international cuisine at Marble Lounge, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or entertain your taste buds with bite a the onsite restaurant or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
The 830 accommodations feature a separate bedroom. 40-inch LCD TVs come with digital channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities.
Guests of Hilton Tokyo have access to an indoor pool, a 24-hour fitness center, and an outdoor tennis court. If you drive, self parking is JPY 1500 per night, or you can take advantage of the airport shuttle (available on request) for JPY 3200 per person one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a 24-hour business center.
Typical top-tier hotel. Tastefully decorated, comprehensively staffed. One complaint: doorstop inside room door is built into the floor, a two inch tall, 3/4 inch diameter steel peg screwed into the floor with a rubber bumper to stop the door from hitting the suitcase shelf built into the wall behind the door. You’re almost guaranteed to stub your toe on this stupidly-designed item, as I did moments after checking in, leaving my toe black and blue and swollen and in extreme pain. Not a pleasant way to begin a trip.
I liked the ease of checking in and out. The room was nice but I didn't care for the mattress or the pool. They tried to play up their dessert buffet by making it really cute and unique. However, their buffet lacked variety and quality of food for about $60 per person. I would eat elsewhere than the buffet.
The hotel is elegant and very comfortable. Yoshinji (Sp?), the agent who checked me was super nice and very attentive. Heated toilet seats are an added bonus!
Orbits staff member booked our room in the wrong city and we didn’t notice until the day of and with no way to contact orbitz in Japan we were stuck to fend for ourselves.
Location is wonderful. Right in the middle of amazing Shinjuku. Staff and hotel very good and professional. This is a great hotel in Tokyo with fabulous restaurants and amenities. Staff extremely polite and helpful.
Was the closest thing to a perfect hotel. Everything was so clean and everyone was so nice i couldnt believe it
The Hotel staff was extreme helpful, The room was clean and nice. The hotel provides free transportation from the hotel to Shinjuku station and back. The hotel does provide airport drop off for a fee but worth it. The The hotel exit from Nishinshinjuku station is C8. From this exit you will be under the hotel and just have to walk like 2 minutes or so to the lobby desk. Under the hotel there is a shopping area.
The hotel staff was exceptionally helpful, the breakfast buffet was amazing. Try to get a room on a high floor, the views are great.
The front desk and restaurant staff are stuffy and full of themselves. They have no "service" attitude. This will be the last time I will stay here. In spite of nice facilities, the staff must be kind and welcoming. This attitude comes from the ownership/management and is part of what Japan culture feels is indicative of excellence.
