We have stayed at this property 2-3 years ago. Back then was very clean, safe, everything was working. Now seems unsafe, shady characters staying there, it seems to have become a permanent home for certain individuals and not a hotel, loud music in the night, constant smoking wright outside almost every exit/entrance. We stayed in a two bedroom suite, nicely spacious and clean enough. However the a/c in the room was not working, they had placed a a/c window unit in the kitchen window, to cool a two bedroom suite. That a/c was great for the kitchen and living room, but not the bedrooms, it was hot. We ended up sleeping on the couch. When I complained about the a/c, they did send someone, but they did nothing, a/c still broken, and I was told the window a/c unit should be enough, it was not. Needless to say we will never stay here again.
We stayed in room 316, and the heat didnt work, so our room didnt get above 55 degrees. Also the entire room smelled like weed, and cigarette smoke. Someone was either smoking below us or in the stair well because the smoke smell was coming out of the bathroom. It was so bad we had to close the bathroom door and put towels in front of the door. The doors, walls, and kitchen were also filthy and need a thorough scrub down. There is stuff smeared all over them. I mentioned all of this to the receptionists the morning of 3/7/2021 and she said the room below us is vacant and overall just seemed not to care. Honestly I wont be recommending this hotel to anyone.
Good location, for our family needs perfect size, and they were very COVID sensitive.
Very comfortable, convenient, room excellent and very clean. Awsome place.
Awsome place all around. Very nice employeee and very clean. Very comfortable.
Very nice,clean and comfortable. Loved the bed and sofa. The tv was also cool with variety of channels.
This prooerty is located close to shopping areas. And minutes from Lowell. For my family of 5, there was enough space for everyone to stretch out. The staff was courteous.
Clean hotel with great staff. Close to stores and restaurants.
The only negative was a few hairs and crumbs we found in the bed under the flat sheet (kind of gross but didn’t want to make a fuss at 11pm, so we slept on the flat sheet instead). The customer service was very accommodating. We arrived a few minutes after the pool was supposed to close, but the front desk attendant kept it open an extra hour for us. We also checked out an hour before breakfast but the attendant had already prepped some food and invited us in to take something for the road. Very nice people and a very reasonable price. The rooms looked freshly updated as well.
stayed only for one night. was not told of the free breakfast at check-in and found out only at check-out. By that time, everything is gone and did not have anything to eat. The room is nice and clean.
Stayed for a long weekend for a wedding. I was nervous after reading some reviews about location/cleanliness. Overall no complaints, breakfast was simple, but included which was nice. All the staff I encountered were helpful.
Convenient, clean and quiet. Reasonable price but a moldy shower curtain. Ok for one night,skipped the shower.
The staff was courteous and helpful. The room and grounds were clean and well maintained. A continental breakfast was included which was great. Internet was available. You could even get a free toothbrush if needed. I would definitely stay again.
Although I was there for one night, the room had the home appeal. It was comfortable.
Nice room, kitchenette & bathroom. Easy to get to, right off the highway, clean, staff pleasant & helpful. Would stay again in future.
Thed room was very spacious. I probably will stay in this hotel again
Marriott was not helpful, indicated that this location had continental breakfast in words similar to their other hotels (residence inn), but the breakfast was minimal at best. I felt taken advantage of by Marriott. Could have been more accurate about breakfast, meanwhile I was short of time and had to go without as a result. TV set up was also awkward.
Overall was good. Very good for the price (under $80). Wife found the bed soft but I was fine, matter of taste. Room really set up for someone traveling on business for a long stay. Had a complete small kitchen we didn't use, desk, internet connection (no wifi), work desk and plenty of office storage. We would stay here again. Oh yeah, front desk was very nice and helpful.
Towneplace Suites By Marriott Boston Tewksbury places you within a few miles (5 km) of Fresenius Medical Care at Tewksbury and Tewksbury Hospital (Massachusetts State Infirmary). This 95-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free continental breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.
All 95 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect free WiFi and flat-screen TVs with cable channels and Netflix. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Sofa beds, coffee makers, and free local calls are also standard.
Towneplace Suites By Marriott Boston Tewksbury features a fitness center, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include coffee/tea in a common area, laundry facilities, and a picnic area.
We have stayed at this property 2-3 years ago. Back then was very clean, safe, everything was working. Now seems unsafe, shady characters staying there, it seems to have become a permanent home for certain individuals and not a hotel, loud music in the night, constant smoking wright outside almost every exit/entrance. We stayed in a two bedroom suite, nicely spacious and clean enough. However the a/c in the room was not working, they had placed a a/c window unit in the kitchen window, to cool a two bedroom suite. That a/c was great for the kitchen and living room, but not the bedrooms, it was hot. We ended up sleeping on the couch. When I complained about the a/c, they did send someone, but they did nothing, a/c still broken, and I was told the window a/c unit should be enough, it was not. Needless to say we will never stay here again.
We stayed in room 316, and the heat didnt work, so our room didnt get above 55 degrees. Also the entire room smelled like weed, and cigarette smoke. Someone was either smoking below us or in the stair well because the smoke smell was coming out of the bathroom. It was so bad we had to close the bathroom door and put towels in front of the door. The doors, walls, and kitchen were also filthy and need a thorough scrub down. There is stuff smeared all over them. I mentioned all of this to the receptionists the morning of 3/7/2021 and she said the room below us is vacant and overall just seemed not to care. Honestly I wont be recommending this hotel to anyone.
Good location, for our family needs perfect size, and they were very COVID sensitive.
Good morning, Thank you for booking with us and for taking the time to provide this feedback on your stay! We hope to see you again sometime soon. Best,
Very comfortable, convenient, room excellent and very clean. Awsome place.
Thank you for taking the time to provide feedback on your recent stay with us in Tewksbury! We are so glad to see that you enjoyed your stay. See you again soon!
Awsome place all around. Very nice employeee and very clean. Very comfortable.
Thank you so much for the kind words! We pride ourselves on providing great experiences like the one you described. We hope to see you again sometime!
Thank you for staying with us and for leaving your positive feedback! We hope to see you again sometime soon.
Very nice,clean and comfortable. Loved the bed and sofa. The tv was also cool with variety of channels.
Thank you for staying with us! We are so glad to hear that everything was to your liking. We hope to see you again whenever your travels bring you back to the area!
This prooerty is located close to shopping areas. And minutes from Lowell. For my family of 5, there was enough space for everyone to stretch out. The staff was courteous.
Thank you for taking the time to leave this positive feedback about your stay with us! We are so happy to hear that you enjoyed your stay, and hope to see you again sometime soon!
Clean hotel with great staff. Close to stores and restaurants.
Thank you for your comments! We are glad to hear you enjoyed your stay.
The only negative was a few hairs and crumbs we found in the bed under the flat sheet (kind of gross but didn’t want to make a fuss at 11pm, so we slept on the flat sheet instead). The customer service was very accommodating. We arrived a few minutes after the pool was supposed to close, but the front desk attendant kept it open an extra hour for us. We also checked out an hour before breakfast but the attendant had already prepped some food and invited us in to take something for the road. Very nice people and a very reasonable price. The rooms looked freshly updated as well.
I'm very happy to hear that my Front Desk Agent took care of all of your needs. I would like to apologize for the hairs and crumbs found on the bed sheets. I will be addressing this with my Housekeeping Manager to insure we take the proper steps in the future to not let something like this happen again. Thank you for bring this to my attention. We hope to see you again if your travels bring you back to our area.
Good evening, Thank you for taking the time to provide detailed feedback on your experience. Please know that this review did not fall on deaf ears, as steps are already being taken to rectify the issues you described. Soon after your stay, I checked the HVAC unit myself to ensure proper functionality. Additionally, I have followed up with the Front Desk Agent that was on duty that day to review my expectations for receiving and resolving complaints. It is disappointing to read that a guest would walk away from our hotel feeling that their very real complaint was met with apathy, and I plan to do all I can to prevent this from happening again. Please do feel free to reach out to me to continue the discussion if desired.