Novum Hotel Rieker Stuttgart Hauptbahnhof

Booked 3 weeks ago, the hotel sends an email at 9:15 pm (yes 9:15 at night!!) advising that the room was cancelled for the same night. The reason for cancelling on the day of arrival at night was "the name on the credit card is not the same as the name of the booking".

It's a decent budget hotel very close to the Stuttgart hbf. The access to the s and u bahn is just outside the hotel reception. The staff is very courteous. The attractions like the palace area and the marketplace is just a 10 minutes walk. Now coming to the rooms- they are just adequate with very old furnishings and carpets. Also a point to keep in mind would be that the property does not have any air conditioning. Overall a decent place for a nights sleep.

Furnitures, carpets etc. might be a little bit old but due to the fact that the hotel is located directly in the city centre pricing is absolutely ok. Affordable parking next door. Very friendly service!

Just 4 minutes from the train station, the location of this hotel couldn't be better. Staff is super friendly and helpful with ideas as to where to eat and how to get around. With no A/c, try to get a room on the back (courtyard side) rather than facing the street. I was able to get a fan for the room. There was no night-noise. Beds were fine and so were the pillows. Spotlessly clean. Breakfast was pricey but offered plenty to eat. I had planned to pick up something at the train station (there is always a wide selection of good foods in the station) but my family decided they wanted to eat at the hotel. Wifi is fine in the lobby only. (Why don't these places provide Wifi throughout the building just like we have water and electricity?) I liked this place and yes, I can recommend it and would stay there again.

Terrible condition of room, rude staff, unbelievably noisy all night long. Stayed two nights and could not wait to leave. My wife who speaks English and German asked for two extra pillows and the reaction was though she was stealing from the hotel, incredibly rude, then asked about parking our car , and were told and I quote, "Can't you read the signs next door" Never ever, ever will I stay at this hotel or any in the Novum chain

We had to stay at this hotel for a company trip. I will start with the few positive points: the reception staff was generally helpful and friendly. The hotel's location was convenient to the train system, shopping, restaurants, and museums. The water pressure was fine. Double windows significantly reduced outside noise. And...that's about it. The room was tiny and cramped for two people with two large luggages (though we had a double room). The safe was so small that it didn't fit my laptop. The bathroom was okay, though severely discolored grout in the shower was concerning (areas of black, particularly in the corners). The room was stuffy - though opening the window helped, it was too noisy outside to keep it open. The walls were paper-thin. Before checking out, I looked under the bed to see if anything had fallen - it was so gross and dusty under there! Notes: We did not have a "budget" room. We did not include the breakfast option. Lastly, we've stayed in many hotels across Europe...and this one was easily (and sadly) the lowest quality.

Dated decor and an inadequate bathroom. Clearly our room was once a single size but now with a double squeezed in against the walk. I'd try find something nicer next time. Also limited car parking. Bare this in mind if coming to the city by car.

I booked a room in the Novum Rieker online. From their website I was seeing a pretty nice-looking place with an attractive price as well. I booked what they call a budget room and was startled to learn upon arrival that “budget” means no bathroom. The woman at reception was kind enough to point that out to me and I immediately went for an upgrade. Trotting down the hall in the middle of the night was all well and good when I was in my twenties, but it has long become unacceptable. So with my “upgraded” room secured, I headed up to take a look. Unfortunately, all was sadly in need of a reno. Everything was clean enough, but the overall impression was one of adequacy. All was there: flat screen tv, writing desk, a nice spot for my suitcase. (No minibar, however, although there was evidence that there once had been) But there was no sense that the management was going to go any farther than it had to. Adequate, that was the impression. All the requisites at breakfast were there, but it was exactly the same from one morning to the next. I'm damning with faint praise here. There was nothing I can point to to bring down the wrath of all hotel users. It does, however, point out the fact that, for me at least, a good hotel room puts me in a positive frame of mind. An indifferent room does the opposite. After the first night at the Rieker the Graf Zeppelin next door was looking pretty tempting. I can say that the Rieker is located just across the road from the Hauptbahnhof. This a plus for me. But I will never return to the Rieker. It might be fine in a pinch for one night, but I expect one could do a lot better for the same price in Stuttgart.

old German hotel, feels like i went back to the 80s. rooms are old and stuffy, the area is very noisy, so ask for room facing court yard. service is slow. no air condition, so avoid in summer. few minutes walk from main station.