Novum Hotel Rieker Stuttgart Hauptbahnhof

Terrible condition of room, rude staff, unbelievably noisy all night long. Stayed two nights and could not wait to leave. My wife who speaks English and German asked for two extra pillows and the reaction was though she was stealing from the hotel, incredibly rude, then asked about parking our car , and were told and I quote, "Can't you read the signs next door" Never ever, ever will I stay at this hotel or any in the Novum chain

We had to stay at this hotel for a company trip. I will start with the few positive points: the reception staff was generally helpful and friendly. The hotel's location was convenient to the train system, shopping, restaurants, and museums. The water pressure was fine. Double windows significantly reduced outside noise. And...that's about it. The room was tiny and cramped for two people with two large luggages (though we had a double room). The safe was so small that it didn't fit my laptop. The bathroom was okay, though severely discolored grout in the shower was concerning (areas of black, particularly in the corners). The room was stuffy - though opening the window helped, it was too noisy outside to keep it open. The walls were paper-thin. Before checking out, I looked under the bed to see if anything had fallen - it was so gross and dusty under there! Notes: We did not have a "budget" room. We did not include the breakfast option. Lastly, we've stayed in many hotels across Europe...and this one was easily (and sadly) the lowest quality.

Dated decor and an inadequate bathroom. Clearly our room was once a single size but now with a double squeezed in against the walk. I'd try find something nicer next time. Also limited car parking. Bare this in mind if coming to the city by car.

I booked a room in the Novum Rieker online. From their website I was seeing a pretty nice-looking place with an attractive price as well. I booked what they call a budget room and was startled to learn upon arrival that “budget” means no bathroom. The woman at reception was kind enough to point that out to me and I immediately went for an upgrade. Trotting down the hall in the middle of the night was all well and good when I was in my twenties, but it has long become unacceptable. So with my “upgraded” room secured, I headed up to take a look. Unfortunately, all was sadly in need of a reno. Everything was clean enough, but the overall impression was one of adequacy. All was there: flat screen tv, writing desk, a nice spot for my suitcase. (No minibar, however, although there was evidence that there once had been) But there was no sense that the management was going to go any farther than it had to. Adequate, that was the impression. All the requisites at breakfast were there, but it was exactly the same from one morning to the next. I'm damning with faint praise here. There was nothing I can point to to bring down the wrath of all hotel users. It does, however, point out the fact that, for me at least, a good hotel room puts me in a positive frame of mind. An indifferent room does the opposite. After the first night at the Rieker the Graf Zeppelin next door was looking pretty tempting. I can say that the Rieker is located just across the road from the Hauptbahnhof. This a plus for me. But I will never return to the Rieker. It might be fine in a pinch for one night, but I expect one could do a lot better for the same price in Stuttgart.

old German hotel, feels like i went back to the 80s. rooms are old and stuffy, the area is very noisy, so ask for room facing court yard. service is slow. no air condition, so avoid in summer. few minutes walk from main station.

Location was excellent, just a minute walk from Stuttgart Main Railway Station, staff was friendly and helpful. Breakfast was good. Rooms were not renovated for some time and my room was not cleaned well.

Having used the Novum Reiker previously for business purposes, I was already aware that the hotel was tired and in need of a much needed facelift. However, it is well located to the train station and its appearance hadn't affected my comfort up until my most recent visit. It was unfortunate to note that upon entry to the ironing room I immediately encountered a number of bugs (cockroaches) scurrying along the walls and under the carpets. The more I looked, the more of them I could see! I quickly ironed my shirt, took some photos, and went down to reception to report the finding. The receptionist was apologetic, and asked that I email across the photos so that she could progress the matter with management and pest control. Unfortunately, upon return to my room, I encountered another in the hallway. I then found myself becoming acutely aware of the condition of my room, which although at first appeared reasonably clean, this was in fact not an accurate assessment. Dust had been allowed to gather in corners of the room, whilst the carpet under the bed and along the skirting also did not appear to have been cleaned. I'm not particularly squeamish, neither am I particularly fussy about staying in high quality hotels (I wouldn't have booked this one if I was), but I do expect a good standard of cleanliness. The most frustrating aspect of the whole experience came the following morning, when - upon check out - I mentioned it once more to two of the hotel employees, one of whom appeared to the be the manager. Neither were particularly responsive and failed to reply, let alone offer a customer apology! So that leads me to pick up on a handful of further points on which I wouldn't normally remark. The hotel is worn and tired, and is desperately in need of an update. The bedroom door locks don't open and close properly, it takes a long time to be able to get into the room (apparently this is because they previously weren't fire safety compliant, and the recent changes mean it takes a while to open/close each door), the wi-fi is slow and intermittent (a problem every time I have stayed), and the breakfast is poor if you have any dietary requirements. Most hotels address dairy/wheat allergies etc these days, yet it seems this hotel remains 20 years out of date. Some of the staff really are very friendly and helpful, its just a shame that the management cannot adopt the same approach to their customers. This hotel was on our organisations preferred hotel list for the Stuttgart area. We've since removed it.

The Novum hotel is a nice enough place, good staff, well lit room and bathroom, but the booking website we used was misleading. It claimed that rooms were air conditioned. The fact that it wasn't would've been fine if it weren't for the fact that we stayed at this hotel in the sweltering Stuttgart heat, but things were made worse when we found that the windows could only be opened slightly. This hotel is good value for money, it's very clean and the beds were reasonably comfortable, but this place could really do with an HVAC system. I woke up several times because of how stuffy this room got, and that was with the window open!

If you need to just sleep this place is fine. The room and bathroom is clean and the shared shower is also fine. The room for a single person is fine. I did not have breakfast. The location to the main station is great so if you have an early morning train from Stuttgart Hbf it is perfect. The wall in the room was a bit dirty but the linen and bed and floor were fine. It probably needs an update but it's still good value for money.