It was clean but overall the facility is run down and the location did not feel safe.
Property was very nice and clean. What appeared to be a staffing issue created a very long delay in checking in as rooms were not ready. Staff was very nice and certainly did great with the situation they were given but still a big negative way to start the experience. Staff really was great in making the best of a bad situation
We had to wait 2 hours for them to clean our room. Check in time was supposed to be 4pm but it was after 6 before we could get into our room. They also charged my credit card twice and I am still waiting for a refund. DO NOT CHOOSE THIS HOTEL.
It was nice and close to what we wanted
Great location. Tons within walking distance
Check-in was rough. Purchased king suite through Orbitz and everything i read showed this room had a "separate living space". When arrived was provided 1 key to room and both adjoining doors were locked. Was disappointed & in process of asking for return when front desk staff realized the other door shouldn't have been locked and gave us additional keys to our separate space. Had they been away of features for their own suites that would've saved a lot of confusion. Once that was settled the stay was good. Bathrooms were basic but functional. Bed was comfortable. Breakfast was delicious.
Staff was very friendly. Hotel was a bit dirty. Overall, decent stay.
It's a high traffic high volume hotel. Don't expect quality. Staff is super nice, attentive. The pool was a bit murky. Aside from the noise from outside on the weekend the place was pretty quiet. Beds are ok bathrooms are pretty bare. I have stayed in nicer HI's but for a bed and safe parking this was satisfactory - Location is really good - Walk to the Park, Close to City Museum and Arch. For the price it was OK.
Room wasn’t cleaned thoroughly. Don’t like that they had a parking fee. Pool was nice, but small so gets very crowded. Hotel overall was nice and updated.
The parking was horrible. Had to park in a parking deck four blocks away and walk back in downtown St. Louis at almost midnight in 40 degree temperature. The wait staff at breakfast were lazy, lazy, lazy except for Susan who was busting her butt to make up for her lazy co-workers. Susan single handedly saved our overall view of the Holiday Inn Downtown St Louis. You couldn’t pay me to stay here again!!!!!!
I enjoyed my weekend stay at this Holiday Inn. Was able to walk close by to great places to eat the Sugarfire BBQ and things to do like the National Blues Museum! Overall I enjoyed my stay.
Good location and price. Staff were great! Shuttle to the game was nice. Breakfast was good. Pool area was a little dangerous when wet. Saw several kids fall.
Located in Downtown St. Louis, Holiday Inn St. Louis - Downtown Conv Ctr, an IHG Hotel is within a 10-minute walk of popular sights such as America's Center Convention Complex and Dome at America’s Center. This 293-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and minibars are also available.
Guests staying at Holiday Inn St. Louis - Downtown Conv Ctr, an IHG Hotel enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 25 per day. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include meeting rooms, a conference center, and a 24-hour business center.
It was clean but overall the facility is run down and the location did not feel safe.
Property was very nice and clean. What appeared to be a staffing issue created a very long delay in checking in as rooms were not ready. Staff was very nice and certainly did great with the situation they were given but still a big negative way to start the experience. Staff really was great in making the best of a bad situation
We had to wait 2 hours for them to clean our room. Check in time was supposed to be 4pm but it was after 6 before we could get into our room. They also charged my credit card twice and I am still waiting for a refund. DO NOT CHOOSE THIS HOTEL.
It was nice and close to what we wanted
Great location. Tons within walking distance
Check-in was rough. Purchased king suite through Orbitz and everything i read showed this room had a "separate living space". When arrived was provided 1 key to room and both adjoining doors were locked. Was disappointed & in process of asking for return when front desk staff realized the other door shouldn't have been locked and gave us additional keys to our separate space. Had they been away of features for their own suites that would've saved a lot of confusion. Once that was settled the stay was good. Bathrooms were basic but functional. Bed was comfortable. Breakfast was delicious.
