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Recent guest reviews

The hotel is under construction and orbitz did not advised it. It is stinking of smokes weeds and dirty from the moment you enter. Dusty carpets. The bathroom I had to buy things to clean it myself. I didn't dare tell the hotel staff, as they seemed to be intimidating people. Worst Hilton ever!!!!

They don't tell you but the parking garage cost 30 a night using them and only 20 if you pay the parking garage your self.

Property was just okay. The location was perfect. It was close to the arch and a metro stop. However the hotel itself was dated and not very clean. The smell was awful and you could smell it every time you walked into the lobby. The room was dated and in need of a face lift. If you are looking for something close to the arch I would recommend but it isn’t the nicest place out there.

Rooms are okay, hallways look terrible

Close to Gateway Arch and Busch Stadium. Expensive to park.

For what they charge and what you pay just to park this place should be cleaner and much nicer. Bathrooms are poorly stocked. Doors are damaged and carpeting smelled moldy.

the location, the location, the location

There was drag racing outside the hotel which kept us awake until nearly 4AM.

Callous front desk staff

No pool.

Great place to stay! Other than the noise during the night we loved it! Staff were very friendly, helpful, made sure our room was clean before entering, couldn’t ask for any better!

Great location, very close to the Arch. The shower head is broken, they need to get it fixed.

All of the staff we encountered was extremely friendly and helpful. I would stay there again.

It was very close to the Arch.. The room needed updating.. carpet was kinda ratty. Breakfast was great and fresh. Overall it was a nice hotel.

Olive St St. Louis MO

Room options

Premier Room, 1 King Bed, Non Smoking, City View

1 King Bed | Sleeps 2

Room, Multiple Beds

2 King Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Roll-in shower and hearing accessible)

1 King Bed | Sleeps 2

Guest reviews for Hilton St. Louis Downtown at the Arch

Everyone (10) Couples (7) Family (13)
1
Family Business Business

The hotel is under construction and orbitz did not advised it. It is stinking of smokes weeds and dirty from the moment you enter. Dusty carpets. The bathroom I had to buy things to clean it myself. I didn't dare tell the hotel staff, as they seemed to be intimidating people. Worst Hilton ever!!!!

By , from Dallas on Nov 28, 2022

Review comment responded on Nov 30, 2022

Thank you for taking the time to share your experience about your recent stay at our hotel, Christian. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. Please know that we do try to consistently deliver a superior guest experience. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

3
Everyone

By on Jul 4, 2022

1
Family

They don't tell you but the parking garage cost 30 a night using them and only 20 if you pay the parking garage your self.

By on Jun 8, 2022

Review comment responded on Jul 18, 2022

Thank you for your review. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

3
Partner Couples

Property was just okay. The location was perfect. It was close to the arch and a metro stop. However the hotel itself was dated and not very clean. The smell was awful and you could smell it every time you walked into the lobby. The room was dated and in need of a face lift. If you are looking for something close to the arch I would recommend but it isn’t the nicest place out there.

By on Mar 8, 2022

5
Friends

Rooms are okay, hallways look terrible

By on Feb 2, 2022

1
Everyone

By on Dec 31, 2021

3
Family with small children

Close to Gateway Arch and Busch Stadium. Expensive to park.

By , from Woodstock on Oct 23, 2021

Review comment responded on Oct 25, 2021

Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

3
Friends

For what they charge and what you pay just to park this place should be cleaner and much nicer. Bathrooms are poorly stocked. Doors are damaged and carpeting smelled moldy.

By on Oct 14, 2021

Review comment responded on Oct 14, 2021

Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

5
Partner Couples

the location, the location, the location

By on Sep 7, 2021

Review comment responded on Sep 8, 2021

Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!

2
Family Family with small children

There was drag racing outside the hotel which kept us awake until nearly 4AM.

By on Aug 17, 2021

Review comment responded on Aug 18, 2021

Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are very sorry to hear about the noise disturbances during your stay. This is definitely not the experience we want our guests to have, as you should always have a great night’s sleep when staying with us! At our hotel, we are committed to ensuring that each guest has a restful and renewing experience with us. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.

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