Close to Gateway Arch and Busch Stadium. Expensive to park.
For what they charge and what you pay just to park this place should be cleaner and much nicer. Bathrooms are poorly stocked. Doors are damaged and carpeting smelled moldy.
the location, the location, the location
There was drag racing outside the hotel which kept us awake until nearly 4AM.
Callous front desk staff
No pool.
Great place to stay! Other than the noise during the night we loved it! Staff were very friendly, helpful, made sure our room was clean before entering, couldn’t ask for any better!
Great location, very close to the Arch. The shower head is broken, they need to get it fixed.
All of the staff we encountered was extremely friendly and helpful. I would stay there again.
It was very close to the Arch.. The room needed updating.. carpet was kinda ratty. Breakfast was great and fresh. Overall it was a nice hotel.
Didn’t like it , staff weren’t friendly nor was the room nice for the money
The hotel was right downtown so easy to get to the areas to explore
Despite paying in full in advance, Hilton tried to charge all rooms relating to our wedding party again when they arrived. They invented multiple reservations per name and have now charged a ‘penalty for not showing’ to our family members that stood at the front desk to prove that they had checked in and already had room numbers. This treatment was horrifying, and they’ve told us our only resolve is to argue with our credit companies that they’ve charged. But they gave us a few free drink tickets, so, should we call that even?!?!? DO NOT TRUST THIS HOTEL.
The staff was very numb to customer issues that may seem mundane to them, but made the overall experience of this hotel stay - a GIANT floppy dolphin dick. I drove 16 hours to this hotel. 16 hours. Aside from stopping for gas or to take a quick pee eye ess ess, it was a sure shot 16 mf’in hours from the East Coast to this hotel. My girlfriend called the front desk while en route to St. Louis to ask about a possible early check in time, as we were destined to arrive on their doorstep sooner than anticipated. Woman at the front desk stated that she had no reservation under my name - though as a preamble, I booked and confirmed my room three weeks prior to the date of stay. I told my gf to verify that the employee had my last name spelled correctly; it has been a common theme in my life to have the pronunciation of it butched throughout the years. My gf spelled my full name for which the reservation was listed under (again - this was all verified three weeks prior as it were, the only thing we were requesting was an early check-in - early by approximately 1.5 hours). The clerk in turn had my last name spelled incorrectly, and then after repeating the correct spelling of it back to me verbatim, I thought to myself “Ahhh Chit, finally we gettin’ somewhere”. But, nah. Homegirl who clearly doesnt even live in 2019 tells my gf (whole convo has been on speaker the whole time - forgot to mention that)- tells my gf : “yeah sorry we still dont show anything under that name”
High ceilings, place was spotless. Check in effortless and fast.
Located in Downtown St. Louis, Hilton St. Louis Downtown at the Arch is adjacent to Mississippi River and within a 10-minute walk of other popular attractions like Dome at America’s Center. This 195-room, 4-star hotel has a bar/lounge, a gym, and a 24-hour business center.
Full breakfast is offered for a fee each morning from 7:00 AM to 9:30 AM. At the end of the day, the bar/lounge is a great place to grab a drink.
All 195 rooms feature MP3 docks, refrigerators, and free weekday newspapers. Guests can expect to find WiFi and 37-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night. Free local calls, laptop-compatible safes, and ironing boards are also available. Housekeeping is available on request.
Hilton St. Louis Downtown at the Arch offers a gym, conference space, and a 24-hour business center. Self parking is available for USD 30 per day. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include coffee/tea in a common area, a computer station, and express check-in.
Close to Gateway Arch and Busch Stadium. Expensive to park.
For what they charge and what you pay just to park this place should be cleaner and much nicer. Bathrooms are poorly stocked. Doors are damaged and carpeting smelled moldy.
Thank you for your review, and please accept my apologies for the unsatisfactory experience you had during your time with us. Please know that what you describe here is not the level of service expected of our employees and our product. We’re extremely disappointed to hear that you felt cleanliness wasn’t up to par. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.
the location, the location, the location
Thank you for taking the time to review our hotel. We really appreciate all of your feedback. We couldn't agree with you more that having a good location is essential - thanks for noticing! We look forward to welcoming you back in the future!
There was drag racing outside the hotel which kept us awake until nearly 4AM.
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept my sincerest apologies for the unsatisfactory experience you had during your time with us. We are very sorry to hear about the noise disturbances during your stay. This is definitely not the experience we want our guests to have, as you should always have a great night’s sleep when staying with us! At our hotel, we are committed to ensuring that each guest has a restful and renewing experience with us. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
Callous front desk staff
Thank you for taking the time to write a review. You are right to expect better service from us, and I am gutted to learn that you did not have a positive experience. We are extremely disappointed that the service you received fell below both your expectations and our standards. This is not typical of our hotel and staff - your loyalty means a great deal to us and our team in no way intended to dismiss or diminish your concerns. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.
No pool.
Great place to stay! Other than the noise during the night we loved it! Staff were very friendly, helpful, made sure our room was clean before entering, couldn’t ask for any better!
Thank you for the excellent review! Please come see us again soon.
Great location, very close to the Arch. The shower head is broken, they need to get it fixed.
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.