Best Western Plus Kelly Inn2.5 out of 5.0
Recent guest reviews
I love staying at the Best Western Kelly Inn when I attend the state ABE conference in August. The staff is easy to work with for our different events and do a nice job with setting up rooms and having water available for participants during sessions
We've stayed at this hotel several times for business meetings. Since we've been a diamond or diamond select member, we often times will be upgraded to a suite. The last visit we had a spacious king room. The location was nice, as it was quiet. The room was clean. A few times in the past, our location wasn't as nice. It is convenient to have the Green Mill Restaurant connected to the hotel. If you get in late and want a quick bite to eat. We've only had pizza. So, I'm not sure about the quality/taste of the food there. But, it is convenient. This location is convenient for downtown St. Cloud. I haven't tried any breakfast spots downtown. I usually drive to the mall area for meals. They have a parking garage and parking in back. It's actually pretty easy to get to the parking. There is no additional charge for parking. More of basic rooms, but definitely nice enough. And, we've had a microwave and refrigerator in our rooms.
I was on a motorcycle trip and stayed one night at this property. When I pulled up, I was removing my leathers and one of the staff walked out to greet me with a BWRider.com towel for wiping down my bike and welcomed me with a nice smile. All the staff I encountered were very pleasant and knoweledgeable with good recommendations of what to see while in town. The interior decor was wonderful and I spend a good hour just looking at all the decorations. I was told that one of the managers hand-picked most of the decorations from local stores. My room was wonderful with a beautiful view of the Mississippi River. The bed was comfortable and I slept like a baby waking up refreshed. I will definitely stay here every time I'm in the area. 10 Stars!
The hotel itself is nice. It has recently been updated and is clean. The major negative for this hotel is the pool setup. There was a wedding at the hotel the night we stayed and it made for some awkward encounters. The reception was being held is directly across the hall from the pool. I did not like the wedding guests to see me in my swim suit! Also, the cocktail hour was held poolside. The pool was closed during that time. I do not think that all of the guests should be banned from the pool so a reception could be held there. I paid for my room and that should include pool use. Bottom line: If you are bringing the kids, make sure the pool is actually open.
This hotel is so big, finding room was a little difficult. It was close to restaurant and parking. We were traveling and they were ready for us. Traveling was not close to interstate but it was on the street down from the interstate. Size of room was big enough for four adults.
Great place to stay for hockey tournament. Great view if the river nice river walkway. It was nice to be so close the hockey rink. We ate at the Green Mill the food was ok I wish the would have had some kind of entertainment
This was our 6th trip to St. Cloud and after staying at the Kelly Inn during our last trip, we were planning on staying again. Sadly, a third party website listed the Kelly Inn as sold out. We booked elsewhere andhoped for the best. Our alternative motel was simply uninhabitable - we left after one night, knowing we knew we would not recieve a refund. We arrived at the Kelly Inn late on Saturday night, hat in our hand, with little more hope than we could possibly find a broom closet to stay in. Enter Brooke, our front desk angel. After hearing our sad tale she said "Let me find something for you." She put us into an absolutely amazing room - saving our weekend. As we checked out, I went to the front desk in hopes of thanking Brooke. Instead, we met Morgan who also could not have been more friendly, charming and helpful. When I mentioned to him our story and how happy we were to stay at the hotel he looked surprised and said "I heard about you last night. So glad you had a wonderful night. Next time, don't trust that website - call us at the front desk!" Again - You have earned guests for life.
Stayed here before a day was great. This time our room wasn't the cleanest. The toilet had dripping like stool on the seat. Had to call to get it cleaned which they did but didn't offer any gratitude. Smell in room was a little dingy. We had a small room also. Everything else was fine.
When we checked in (excellent front desk service, thank you Hope!) we were told the room was a bit small, but this was REAL small and TOO small for the price charged. There was no continental breakfast - but the hotel is connected to a Green Mill and you could get a $10+ breakfast. The shower valve did not control the temperature, normally NOT a big problem, but the hot water temperature was well above the usual "hot" and might be described as scalding! When we attempted to book on the phone at Best Western's "Reservation Center" we were told the rooms were normally $190, but because we were there for a wedding, they would be $160, when we balked, we were told that it would be $130. We accepted and after giving all our credit card information, the individual said "Okay, that will be for one night and a total of $160 and we will charge your card today (a week before the reservation!)" We protested saying that NO hotel charges the card BEFORE the night of the reservation and that he had quoted $130. He tried (unsuccessfully) to convince us that 'all hotels charge the card immediately' and the additional $'s was "taxes". We told him to cancel. He did. I made the reservation online and paid just north of $140.
We've stayed at 6 properites in St. Cloud, and the Kelly Inn is without question our favorite - and the one we will continue to return to. Great staff, really exceptional rooms, and the location is tough to beat. It's simple, this is where we WANT to stay in St. Cloud, period.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Best Western Plus Kelly Inn places you next to Minnesota Amateur Baseball Hall of Fame and St. Cloud River's Edge Convention Center. This 229-room hotel welcomes guests with conveniences like a restaurant, an indoor pool, and a 24-hour fitness center. It's on a river and also a short walk from Paramount Theater and St. Cloud State University.
Sit down for a leisurely bite to eat at the onsite family restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
All 229 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Free local calls, ironing boards, and desks are also available.
Best Western Plus Kelly Inn features an indoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Other amenities at this family-friendly hotel include a spa tub, free WiFi in public areas, and a conference center.
Reviews from Trip Advisor
74% of guests recommend this hotelTotal of 731 reviews