Skip to main content
Beginning of main content

Recent guest reviews

Clean. Best looking pool I've seen in a long time. Very friendly staff. Even had a couple decks of cards to available to use. Didn't have to go out to buy. Will definately stay there again.

Easy checkin, convenient location. A nice clean place to stay within easy drive to sight seeing.

Quiet and convenient location. Well maintained, did not have any issues.

All was good...easy registration, nice room, good breakfast

Good bed, nice bathroom and sitting area. I didn't like the pillows. They were not firm enough for my head.

My stay at the Best Western in Springfield Illinois was quite pleasant. Very quiet and recently remodeled rooms. I have driven past the location several times and never noticed it before. But will definitely consider it an option for the future. Do not be turned off by the outside appearance. Breakfast was good and the pool nice size.

We needed a rest out of the way, and that's what we got. And we were able to quickly get to nice restaurants in the area.

Pleasant, quiet, friendly staff . Very comfortable stay.

We stayed the night while visiting Abraham Lincoln's Home and Tomb. Nice city and the hotel was just outside so it wasn't as pricey. I would stay again. Nice King room, clean and decent breakfast to start us off in the morning.

This was another really good experience at a Best Western Hotel. The value was also great for the location.

The hotel was in a good location for the place I had to be at in the morning. The noise from the guest above was extremely loud. Sounded like kids running through a house. You could hear every step they took.

Located right off of the highway so the location was great. Overall a decent experience but the breakfast could use some help. When we arrived to eat in the morning, most of the things were gone, including plates. We asked them to refill and they did so it wasn't too bad.

Rooms were clean, Hotel Staff were very couteous and the breakfast was awesome, would stay there again

The staff was very friendly. The free wireless internet only worked well in the hallway, not in our room. The room was clean and very quiet. The shower supplied ample water (often a pet peeve). The free breakfast was tasty. The magnetic room pass keys worked flawlessly. There was a funky smell in a couple of areas, but not in our room. The location is several miles from the main Lincoln attractions. There were a few restaurants nearby. We would definitely consider staying there again.

I booked a smoking room on line by mistake and the Manager of the hotel claimed there were no other rooms available. Manager claimed could not change anything on an on-line booking. We had to move to another hotel because the room smelled so bad of smoke. After getting to our new hotel we looked and found rooms available here. When my wife called back, they then wanted us to pay $20 more and we could have the non-smoking room. Feel we were mistreated by the Manager.

We stopped here on our way through on vacation, and it was a good overnight stop. Our room was clean, and the staff was helpful.

They demanded my credit card to make an impression for "incidentals or destruction of property" even though the room was already paid for through orbitz. Refused to destroy or return it on check out, claiming company policy demands they keep it for "I dunno, seven years" and no knowledge of how it is disposed of "um, not sure" I plan on contacting the company. The hotel was bare bones, but mostly clean. Did have a sparse breakfast and wifi.

it was good..! the hotel was clean and the location was good

Comfort room, comfort bed, sufficient equitments. Zealous and patient staff. Free parking, Fast WIFI connection. In all, That's good. There is a shortage: Cancel a Reservation will be charged, and the hotel cann't cancel the reservation after I've paid online. That would be made some inconvenience

Everybody here was very nice.

E Clearlake Avenue Springfield IL

Room options

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen Bed | Sleeps 2

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

3 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Suite, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Non Smoking, Microwave

1 King Bed | Sleeps 2

Guest reviews for Best Western Clearlake Plaza

Business (5) Couples (6) Family (11) Friends (1)
4
Family Family

Clean. Best looking pool I've seen in a long time. Very friendly staff. Even had a couple decks of cards to available to use. Didn't have to go out to buy. Will definately stay there again.

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Dear Guest, Thank you for taking the time to give a feedback from your recent stay with us. What a pleasure it was to hear about your positive experience with us. Happy to hear that you will stay with us again. Thanks again.

4
Family

Easy checkin, convenient location. A nice clean place to stay within easy drive to sight seeing.

By on Jan 31, 2020

Review comment responded on Jan 31, 2020

Dear guest, We apricate you taking the time to give us a feedback from your recent stay with us. Happy to see you enjoyed your stay with us. Hope to see you when back in town again. Thanks again.

5
Family Family

Quiet and convenient location. Well maintained, did not have any issues.

By , from Madison on Nov 18, 2019

Review comment responded on Nov 18, 2019

Thank you so much for taking time to respond . All feed back is very important to us.

5
Family Family

All was good...easy registration, nice room, good breakfast

By on Oct 27, 2019

Review comment responded on Oct 28, 2019

Dear Guest. Thank you for taking the time to give us a feed back from your recent stay with us. Happy to see you enjoyed your stay with us. Hope to see you when back in town.

5
Friends

Good bed, nice bathroom and sitting area. I didn't like the pillows. They were not firm enough for my head.

By , from DE PERE, WI on Jun 6, 2019

Review comment responded on Jun 8, 2019

Dear Guest, Thank you for taking the time to give a feedback. Happy to hear you enjoyed your stay with us. Sorry about the pillows. Hope to see you when back in town again.

4

hidden option

Business

My stay at the Best Western in Springfield Illinois was quite pleasant. Very quiet and recently remodeled rooms. I have driven past the location several times and never noticed it before. But will definitely consider it an option for the future. Do not be turned off by the outside appearance. Breakfast was good and the pool nice size.

By on Apr 7, 2017

4
Business

We needed a rest out of the way, and that's what we got. And we were able to quickly get to nice restaurants in the area.

By , from Springfield on Oct 3, 2016

4

friends and family

Couples

Pleasant, quiet, friendly staff . Very comfortable stay.

By on Oct 4, 2014

4

clean, comfy and friendly

Couples

We stayed the night while visiting Abraham Lincoln's Home and Tomb. Nice city and the hotel was just outside so it wasn't as pricey. I would stay again. Nice King room, clean and decent breakfast to start us off in the morning.

By on Jul 13, 2014

3

this is the 5th or 6th best western we have stayed in on this road trip and all were great

Couples

This was another really good experience at a Best Western Hotel. The value was also great for the location.

By on May 1, 2014

url importing https://www.orbitz.com/Springfield-Hotels-Best-Western-Clearlake-Plaza.h429365-p2.Hotel-Reviews