When I returned late Saturday afternoon, I found that the person who cleaned my room took my $5 tip and didn't even bother to make my bed. Worst situation: there was a large group of young people who yelled, screamed, ran up and down the halls, laughed loudly, slammed doors all night. I called the office several times and was told "we keep telling them to be quiet." I was still awake at 3:00 am because these people would NOT consider any guests on the floor. When I complained the next day, the staff person apologize and said she couldn't comp my room because I booked through Orbitz. She said she couldn't even print out a receipt. I will NEVER go back there!
Curtains ripped off , desk chair ripped off, not toiled paper, the room was open, sheets looked someone were before
Staff was very accommodating but the room was not clean. There was hair on the bathroom floor and the carpets had not been vacuumed for quite some time. Good price and a nice breakfast.
Stayed for one night. Set off the interstate a little bit so a little quieter than being right next to it but definitely not a good view (gas station on one side and a lot on the other). Still has the fairly new feel to it but bathroom was already showing some wear and tear. Room was small but with mini fridge. Convenient location with a Starbucks across the street and other restaurants close by. Included breakfast was just take and go items but there is a Bob Evans across the parking lot if you want a full, hot breakfast.
Housekeeping is super friendly and goes out of way to help.
Customer service was second to none.. Excellent staff...
Hotel was clean, staff was friendly and beds slept great!
Hard to rate amenities due to the coronavirus state of affairs. Thought the portable refrigerator was of low quality. Beautiful view of Gun Lake from our balcony. Great experience reading or relaxing on the waterfront in the evening.
The staff was friendly and accommodating, the staff greeted us with smiles and was there to answer and questions. I also like the location
It was very clean! The hair dryer in our room was broke, no sheet for the pull out couch and 1/2 roll toilet paper. There was 1 person working the desk when we got there. There was a Cheer Competition in town and there were several bookings for that. I would have thought there would have been extra staff for that. I did not call about the above things because with just one person there who knows when would have gotten it taken care of. We were tired and just wanted to go to bed. I stripped the king size bed and use one of the top sheets for a bottom sheet on the couch. Let our hair air dry and was very conserving on the toilet paper. The breakfast was awful! The eggs were dripping water, ran out of syrup, and hash. Again they had several rooms booked and did not prepare!
Friendly staff. Clean room. Comfortable bed. Easy access to several amenities
Staff was nice, but was told when checking in that their is separate 50 dollar charge for deposit on room. Rooms are kinda small and bes are uncomfortable.
Very nice hotel. Staff was helpful and the room was very nice.
Country Inn & Suites by Radisson, Springfield, IL is located within a few miles (5 km) of University of Illinois at Springfield and Washington Park Botanical Gardens. This hotel has 78 rooms and welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free buffet breakfast is included with your stay.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Guests of Country Inn & Suites by Radisson, Springfield, IL have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and a library.
When I returned late Saturday afternoon, I found that the person who cleaned my room took my $5 tip and didn't even bother to make my bed. Worst situation: there was a large group of young people who yelled, screamed, ran up and down the halls, laughed loudly, slammed doors all night. I called the office several times and was told "we keep telling them to be quiet." I was still awake at 3:00 am because these people would NOT consider any guests on the floor. When I complained the next day, the staff person apologize and said she couldn't comp my room because I booked through Orbitz. She said she couldn't even print out a receipt. I will NEVER go back there!
Curtains ripped off , desk chair ripped off, not toiled paper, the room was open, sheets looked someone were before
I apologize for for the issues during your stay here at Country Inn and Suites Springfield. I went over the issues with my staff and I can assure you we are working to make sure that it doesn't happen again in the future.
Staff was very accommodating but the room was not clean. There was hair on the bathroom floor and the carpets had not been vacuumed for quite some time. Good price and a nice breakfast.
Thank you for your feedback, Elizabeth. I will discuss this with my team right away. I can assure you that we will get this issue taken care of. We hope to see you again.
Stayed for one night. Set off the interstate a little bit so a little quieter than being right next to it but definitely not a good view (gas station on one side and a lot on the other). Still has the fairly new feel to it but bathroom was already showing some wear and tear. Room was small but with mini fridge. Convenient location with a Starbucks across the street and other restaurants close by. Included breakfast was just take and go items but there is a Bob Evans across the parking lot if you want a full, hot breakfast.
Thanks for staying with us. We appreciate your feedback!
Housekeeping is super friendly and goes out of way to help.
Thanks for staying with us. We appreciate your feedback!
Dear Guest, Thanks for staying with us. We appreciate your feedback!
Customer service was second to none.. Excellent staff...
Dear Sid, Thanks for staying with us. We appreciate your feedback!
Hotel was clean, staff was friendly and beds slept great!
Thanks for staying with us. We appreciate your feedback!
Hard to rate amenities due to the coronavirus state of affairs. Thought the portable refrigerator was of low quality. Beautiful view of Gun Lake from our balcony. Great experience reading or relaxing on the waterfront in the evening.
Hello Don, Thanks for staying with us. We appreciate your feedback!
Dear Victoria,Thank you for reaching out, though we're distressed that you didn't have the high-quality visit you expected and deserved. It is truly upsetting to hear this, as we work hard to impress. Nonetheless, thank you for bringing your noise and cleanliness concerns to our attention. Our dedicated team will address them immediately and ensure we always present our services and property in the best light. If there is any chance to welcome you back in the future and change your perceptions, we'd be grateful for it.Warm Regards,Kelly FurmanGeneral Manager