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Recent guest reviews

Very nice rooms with high end bedding and thick towels. Clean facility and friendly staff

Checking in was so much of a run around so i checked in at 9:00p.m room 911 on a cold night also the heating system was now really getting hot

Not happy with the conditions nor services. Loud noises in tje hallways

2 night stay. Room did not get made up. Noisy..

The heating unit did not work well. There was no microwave in the room. Room service plates and uneaten food were sitting on the floor in the hallway outside several rooms in the morning. The hotel is attractive.

No microwave in room. Heating difficult to control. Liked Keurig coffeemaker. Attractive hotel.

The hotel is wonderful and the staff fantastic . Thanks

I stayed 6 days. The 1st nught I had no remote. I finally called for one. The tub was dirty, had dirt in corners so I cleaned it myself. When I was packing I found the remote under the couch aling with a Florida bag, lots of trash and $2.34 in change. It was obvious they have not cleaned under the couch in a very long time. Staff very friendly especially Dominique.

The property was lovely with a good location. The parking lot does appear to be due for a resurfacing, but it's not bad. They are in the process of revamping they're room service menu. Be sure to ask for a current one until they've completed that.

AC wasn't working when we checked in, maintainace was able to get the AC repaired but the room didn't start to cool off for several hours,

Facility was nice; however, the pool was not heated and the whirlpool and pool were very dirty.

Thought the bed was comfortable, the room was very clean and well-appointed. Room service was prompt and friendly.

Nice hotel. Conveniently located. Definitely will stay here next time.

Nice Hotel in perfect location for attending all events that I needed to attend.

Ive stayed here before and was happy overall, this stay I was quite surprised by the cleanliness of my room peanuts and sunflower seeds on the floor pop bottle top and overall not vaccumed. Bathroom was so sticky tub leaked on the floor toilet seat was so bad to almost falling off and toilet was consistently running, Hair in the tub. I was very disappointed with the room it had a very odd smell upon entering. The hotel is a nice hotel with a great breakfast and friendly staff. I do believe its a rare incident but was very disappointed.

S Dirksen Pkwy Springfield IL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza Springfield, an IHG Hotel places you within a 10-minute drive of University of Illinois at Springfield and Henson Robinson Zoo. This 288-room, 3.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

All 288 rooms provide refrigerators, coffee makers, and free weekday newspapers. Guests can expect free WiFi and 42-inch flat-screen TVs with satellite channels. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other standard amenities include safes, phones, and ironing boards. Housekeeping is available once per stay.


Property features

At Crowne Plaza Springfield, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a sauna, a rooftop terrace, and free WiFi in public areas.

Room options

Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

Standard Room

1 King Bed | 1 Queen Bed | Sleeps 3

Suite, 2 Bedrooms, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Crowne Plaza Springfield, an IHG Hotel

Everyone (16) Business (5) Couples (4) Family (7) Other (1)
5
Everyone

Very nice rooms with high end bedding and thick towels. Clean facility and friendly staff

By on Jun 21, 2021

5
Everyone

By on Jun 20, 2021

1
Everyone

By on Mar 1, 2021

Review comment responded on Mar 11, 2021

We are disappointed with the lower score you awarded us. Please give the hotel general manager a call to discuss your stay. Thanks

3
Family

Checking in was so much of a run around so i checked in at 9:00p.m room 911 on a cold night also the heating system was now really getting hot

By , from Springfield Illinois on Jan 1, 2021

Review comment responded on Jan 4, 2021

We apologize for the delay at check-in. I have alerted maintenance to check the heating in the guestroom. We do hope you will give us another try. Thanks.

3
Everyone

By on Aug 19, 2020

Review comment responded on Aug 26, 2020

Thanks for staying with us! Hope to see you again soon!

2
Partner Couples Business Business

Not happy with the conditions nor services. Loud noises in tje hallways

By on Aug 8, 2020

Review comment responded on Aug 10, 2020

Thank you for writing a review. I do apologize for the experiences you encountered and will surely share your comments with the team. We use our guest comments to continually share with our teams to improve services. Sincerely, Alan F General Manager

3
Business Business

2 night stay. Room did not get made up. Noisy..

By , from jacksonville florida on Jul 18, 2020

Review comment responded on Jul 21, 2020

Thank you Zeke for taking the time to write feedback. I do apologize for the noise you experienced. As far housekeeping services, we are only providing stay over service upon request at this time. Like most hotels, we are trying to limit touch points for both the safety of our guests and our team members. We do hope that we have the opportunity to see you again so we can provide a much improved stay. Sincerely, Alan F General Manager

4
Family

The heating unit did not work well. There was no microwave in the room. Room service plates and uneaten food were sitting on the floor in the hallway outside several rooms in the morning. The hotel is attractive.

By on Dec 5, 2019

Review comment responded on Dec 5, 2019

Thank you for taking the time to write a review. We are glad you enjoyed your stay but certainly apologize for the challenges you encountered. I will be sure to share with our teams so we can rectify. We do hope to see you again so we can provide and even better stay. Sincerely, Alan F General Manager

4
Family

No microwave in room. Heating difficult to control. Liked Keurig coffeemaker. Attractive hotel.

By on Dec 2, 2019

Review comment responded on Dec 2, 2019

Thank you for taking the time to write a review. We are glad to hear you enjoyed your stay. While the hotel does not have microwaves in every room, we do have some available on request that can be delivered to the room. We do hope to see you again soon. Sincerely, Alan F General Manager

5
Business Business

The hotel is wonderful and the staff fantastic . Thanks

By on Sep 20, 2019

Review comment responded on Sep 20, 2019

Thank you Byx for writing a review. We are glad to hear you enjoyed your stay and do hope to be of service again soon. Sincerely, Alan F General Manager

Crowne Plaza Springfield, an IHG Hotel

3000 S Dirksen Pkwy, Springfield, IL 62703
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