The place was clean, quiet, the bed was comfortable. happy stay!
Great property great staff but our windows were terribly dirty on the outside. Hard to enjoy the view that way.
Very nice rooms with high end bedding and thick towels. Clean facility and friendly staff
Checking in was so much of a run around so i checked in at 9:00p.m room 911 on a cold night also the heating system was now really getting hot
Not happy with the conditions nor services. Loud noises in tje hallways
2 night stay. Room did not get made up. Noisy..
The heating unit did not work well. There was no microwave in the room. Room service plates and uneaten food were sitting on the floor in the hallway outside several rooms in the morning. The hotel is attractive.
No microwave in room. Heating difficult to control. Liked Keurig coffeemaker. Attractive hotel.
The hotel is wonderful and the staff fantastic . Thanks
I stayed 6 days. The 1st nught I had no remote. I finally called for one. The tub was dirty, had dirt in corners so I cleaned it myself. When I was packing I found the remote under the couch aling with a Florida bag, lots of trash and $2.34 in change. It was obvious they have not cleaned under the couch in a very long time. Staff very friendly especially Dominique.
The property was lovely with a good location. The parking lot does appear to be due for a resurfacing, but it's not bad. They are in the process of revamping they're room service menu. Be sure to ask for a current one until they've completed that.
AC wasn't working when we checked in, maintainace was able to get the AC repaired but the room didn't start to cool off for several hours,
Facility was nice; however, the pool was not heated and the whirlpool and pool were very dirty.
Thought the bed was comfortable, the room was very clean and well-appointed. Room service was prompt and friendly.
Crowne Plaza Springfield, an IHG Hotel is located within a few miles (5 km) of Washington Park Botanical Gardens and University of Illinois at Springfield. This 288-room, 3.5-star hotel has conveniences like an indoor pool, free in-room WiFi, and free self parking.
This hotel serves as home to a bar, along with a restaurant that specializes in American cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start your day off with cooked-to-order breakfast, available for a fee.
42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other amenities include refrigerators, coffee makers, and free weekday newspapers. Housekeeping is available once per stay.
At Crowne Plaza Springfield, an IHG Hotel, guests enjoy features like an indoor pool, a gym, and a sauna. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and a spa tub.
The place was clean, quiet, the bed was comfortable. happy stay!
Great property great staff but our windows were terribly dirty on the outside. Hard to enjoy the view that way.
Very nice rooms with high end bedding and thick towels. Clean facility and friendly staff
Checking in was so much of a run around so i checked in at 9:00p.m room 911 on a cold night also the heating system was now really getting hot
We apologize for the delay at check-in. I have alerted maintenance to check the heating in the guestroom. We do hope you will give us another try. Thanks.
Thanks for staying with us! Hope to see you again soon!
Not happy with the conditions nor services. Loud noises in tje hallways
Thank you for writing a review. I do apologize for the experiences you encountered and will surely share your comments with the team. We use our guest comments to continually share with our teams to improve services. Sincerely, Alan F General Manager
2 night stay. Room did not get made up. Noisy..
Thank you Zeke for taking the time to write feedback. I do apologize for the noise you experienced. As far housekeeping services, we are only providing stay over service upon request at this time. Like most hotels, we are trying to limit touch points for both the safety of our guests and our team members. We do hope that we have the opportunity to see you again so we can provide a much improved stay. Sincerely, Alan F General Manager
We are disappointed with the lower score you awarded us. Please give the hotel general manager a call to discuss your stay. Thanks