One of the worst stays I have ever had, water from rain standing everywhere outside, keys didn’t work right, kitchen was dirty, sketch people coming and going, truly felt unsafe. Arrived late (3am), lobby was locked and had to call then go to another location to check in.
Got there three hours after check in. Room still wasn’t ready. One of the lamps were broke had to plug it in or unplug it to turn it on. Why have a desk with no chair? Volume on the tv is terrible. They didn’t include any blankets or pillows with the sofa couch (so what was the point lol) There was glitter and stains all over the ceiling, carpet was sticky. The wallpaper was peeling in a lot of places and there were some holes. The AC worked really well tho. The blankets were nice and soft but really didn’t provide enough for a room that was supposed to sleep six.
I wish I knew the lady's name at the front desk last evening on March 5th. She was a sweet heart as helped me find my cell phone that fell inside the moving truck I was driving. She removed the cover inside the cab and found my phone! She went way out of her way to help this 65 year old woman. You find very few people like this anymore in the world and I am very glad she was in my journey. The rooms are clean and very quiet so slept wonderfully.
Our room had no heat or working phone. Hotel did move us to a different room. No staff was working the next morning when we went to checkout. Lobby was locked. No breakfast. We prepaid so we left the keys in the room and message on the phone.
There was hair and mold in the shower. They ran out of breakfast before 930am. There were multiple tweekers standing outsie of rooms smoking.
Oh the front desk gal was super sweet and knowledgeable. The room was very nice, would definitely stay again
The room which was a suite was very large and comfortable.
The staff was courteous and attentive. The room was clean and the bed was very comfortable. Breakfast was good and they are pet friendly. I’ll definitely go back for a stay.
Very convenient location & nice sized room. On the down side, some sort of deodorizer was used that was fairly strong.
Had to leave property had bedbugs. Wouldn't have expected this from a property in this location.
Rooms were clean Nothing fancy. But close to the Hospital!
This place was nice overall and would stay again. Easy access to the things we were wanting to take in while in Springfield on vacation.
Arbor Suites Medical Mile places you within 2 miles (3 km) of popular sights like Lester E. Cox Medical Center South and Battlefield Mall. This 49-room motel has an outdoor pool, free in-room WiFi, and free self parking.
All 49 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 43-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free weekday newspapers are other standard amenities.
Guests of Arbor Suites Medical Mile enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. There's free parking if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include free newspapers, laundry facilities, and a vending machine.
One of the worst stays I have ever had, water from rain standing everywhere outside, keys didn’t work right, kitchen was dirty, sketch people coming and going, truly felt unsafe. Arrived late (3am), lobby was locked and had to call then go to another location to check in.
Got there three hours after check in. Room still wasn’t ready. One of the lamps were broke had to plug it in or unplug it to turn it on. Why have a desk with no chair? Volume on the tv is terrible. They didn’t include any blankets or pillows with the sofa couch (so what was the point lol) There was glitter and stains all over the ceiling, carpet was sticky. The wallpaper was peeling in a lot of places and there were some holes. The AC worked really well tho. The blankets were nice and soft but really didn’t provide enough for a room that was supposed to sleep six.
Thank you for taking the time to rate your stay with us. I am glad to see you enjoyed it! We will see you the next time you are in town!
I wish I knew the lady's name at the front desk last evening on March 5th. She was a sweet heart as helped me find my cell phone that fell inside the moving truck I was driving. She removed the cover inside the cab and found my phone! She went way out of her way to help this 65 year old woman. You find very few people like this anymore in the world and I am very glad she was in my journey. The rooms are clean and very quiet so slept wonderfully.
Thank you for taking the time to review your stay with us. I am glad to see my staff was helpful during your stay! We will see you the next time you are in town!
Our room had no heat or working phone. Hotel did move us to a different room. No staff was working the next morning when we went to checkout. Lobby was locked. No breakfast. We prepaid so we left the keys in the room and message on the phone.
There was hair and mold in the shower. They ran out of breakfast before 930am. There were multiple tweekers standing outsie of rooms smoking.
Oh the front desk gal was super sweet and knowledgeable. The room was very nice, would definitely stay again
smouhib, I'm glad to hear the staff here treated you well. I look forward to seeing you on next visit in the area.
The room which was a suite was very large and comfortable.
I'm glad you enjoyed are kitchenette room(suite). I hope if you need us again in the future you will return.
Thank you for your feedback. We will be addressing your concerns.