Comfort Suites2.5 out of 5.0
Recent guest reviews
Strange management. Multiple hockey teams were invited to book at this hotel by a local tournament. The hotel management was not on the same page. 10:00PM is an important time at this hotel. You can't hang out in the lobby, even if you are alone and want to read. If you book their conference room, you cannot occupy it after that time. We tailgated in their empty rear parking lot. At some point during this, they decided that the door from the pool to the rear parking lot was now an emergency exit. They said they would post a sign to that effect. To my knowledge they decided not to enforce this after all. They have a nice fire pit in front. We hung out there one night. It ran out of propane. We informed the management. They said they would not get any more because they didn't want us out there. I'm not going to lie and say we were quiet. When you book multiple youth hockey teams there is going to be noise. The parents just wanted to hang out and enjoy our time together when not on the ice. We spent most of that time complaining about the hotel. Oh - and the WiFi is truly terrible. It works in the lobby, not anywhere else in the hotel.
We recently stayed at this hotel for a hockey tournament. The hotel itself is fine, generally clean, had a decent pool; when we walked in we thought we would have a great stay. But the staff is a completely different story. I have never felt so unwelcome at a hotel...ever. They told us that the lobby closes at 10pm, they constantly patrolled the hallways, yelling at the kids the second they left one room and went to another (even during the day), and even told the adults that we weren't allowed to be out of our rooms after 10pm, and, we also weren't allowed to congregate in anyone else's room, either. It was a nice weekend, weather-wise, so we set up a grill in the completely empty back parking lot, and used the door in the pool to access the parking lot. The desk staff tried to tell us that door was an emergency exit (it is not), and proceeded to print up a fake "emergency exit only" sign. Seriously, if you don't want hockey teams (which, by definition, come with little hockey players) in your hotel, don't sign up to be a tournament hotel!
After traveling for years with hockey teams this is the worst treatment we have ever had. 4 different teams, not from same area) there and all had issues. If you're not playing sports dont stay here. They put rooms of guests inbetween team rooms. Even kids who are well behaved are going in and out to hang out so doors always going. It was clean, thats all I can say. Staff is rude and non helpful. While one group of parents is being told to move, their kids running around and complaints lead to "they just won't listen" from the staff. We are used to noise with travel. But our kids were actually in rooms and other team running. So they treated everyone as if the problem Had conference room for a full day. Website says til 11, they kicked us out at 10:02. They accept all of these groups, we are assigned hotel by tournament staff and this is contracted ahead of time. Yet only have 1 waffle maker for the free breakfast. The wi=fi is nearly nonexistent, everything stops at 10. EVEN THE LOBBY. So when your kids are in bed, you can't sit and talk anywhere. Not even read a book alone. Smokey stairwells and employees witnessed smoking. Super loud cleaning staff. Start at 8 and are yelling up and down the hall to each other. Asked to speak to management. None there ,and they come and go whenever. They are only called in for "dire emergencies". So nothing can be resolved if the staff doesn't want to. Even at check out, rude staff. No one asked how stay was, nothing. Just ok and back to business Will recommend to our club to never agree to stay here.
The first 24 hours, we could only connect our electronics to Wi-Fi a couple of times, and then only briefly. The second 24 hours, we were able to connect several times, and for longer stretches, but the Wi-Fi still went down at random times. The morning we checked out, Wi-Fi was down from when we woke up through when we checked out. The staff was very pleasant, but either not motivated or not trained, to solve this problem. The person at the front desk said her internet was also down, and then gave me an 800 phone number and asked that I call and try to see if I could get their internet provider to fix service to the hotel. On other issues, the pool does not open until 9:00 AM, so if you want to swim at 6:45 AM, as I did, you have to hope that the person at the desk will be willing to call and wake up their manager in order to ask for a special exception. (I appreciate that he did this.) A final issue is that the thermostat can be "set" at a range of temperatures, but the actual temperature in the room stays at 75, no matter what the setting. As a result, I slept very poorly. On the positive side, the staff was friendly and provided free cookies, the breakfast was OK for this class of hotel, the hotel was quiet and clean, the beds were fine, and the location was great if you need to be on the south side of South Bend (Notre Dame is on the north side). Though there were several positives, the poor Wi-Fi and poor temperature control are deal-breakers.
Great place to stay everything was as it should be housekeeping in front desk was quite friendly and helpful Wi-Fi work great the room seemed a little pricey but this whole state seems that way I would recommend this for future visits
We took a family trip to South Bend, Indiana to see the Notre Dame. Being a large family, we also try to find hotels that can accommodate us. The comfort suites did not fail. They had a very cool room that fit us all. An upstairs and downstairs area with pull out beds and plenty of space for our budget. Really an amazing value for our dollar. The swimming area was great great and the morning breakfast was tasty and plentiful. No complaints at all and if ever in South Bend again, we will certainly stay here!
We stopped for one night while traveling with family and the hotel was great. The front desk staff were very friendly. The room was spacious and very clean, up to date with a great hot buffet breakfast. Would definitely stay there again and recommend it to our friends and family.
We had two rooms at Comfort Suites. They were next to each other. We booked a family suite! Amazing! It had 2 queen beds, a double sofa sleeper, and a bunk bed. It was perfect for our son's family with 4 kids. The bunk beds were off the main room with a TV and table and chairs. It was quieter and perfect for crafts. The hotel had breakfast, pool and workout equipment. Outside they had a gazebo with outdoor furniture and big yard area for outside toys.
Staff Issues: I was in a block of rooms for a wedding, (my son). Knowing it would be a late night from the reception the night before checking out I asked about a late checkout for 5 rooms since we planned a lunch together at 1:00pm and really had nothing to do until then. The staff person was not helpful, or kind in denying the request. I had to walk away before saying something I'd regret. She came over and asked to talk to me on the side and said I could have the late check out. When I went over to the desk to ask about the time and confirm it was for the entire group, she said it was just for my room .... right back to where we started. Then, on the morning of the late check out (12:00 noon) housekeeping started banging on the door at 8:55 am, she apologized saying she was told we had already checked-out and the room was empty (the "do not disturb" sign was on the front of the door). Business Center: Terrible internet connection. As stated above, I was planning a lunch for out of town guests before they hit the road and everyone went on there own way. I tried to use the business center to put together a flyer and a map .... the internet connection on the computer in the business center kept getting lost. Several of the people in our block said they also had poor internet service while trying to connect to the wifi using their phones. Parking: We arrived late back to the hotel after the rehearsal dinner, the front parking lot was very full, I drove around to the back --- lots of parking but no lights. There was a van in the center of the lot, but I wasn't going to chance someone jumping out of that van as my wife and I made my way back to the side or front entrance to the hotel. Also, there are no shade trees around the parking lot, temperatures were in the high 80's and low 90's during our stay, would have been nice if there was some shade to park under. Free Breakfast: Nothing to get excited about. Very limited hot selection. First morning was egg sandwich with sausage patty .... correction ... COLD egg sandwich with sausage patty. 2nd morning was a little bit better .... scrambled eggs with cold sausage links Both mornings, the orange juice was sour. only saving grace was the make-it-yourself waffles. Room Service: In addition to the 8:55 wake-up call the morning of our extended stay check-out time; our room was never cleaned after the 1st night of our stay. Sign says, towels you want replaced, leave on the floor". I had an issue with lotion spilling in my toilet bag, and used one of the face towels to clean up the mess. It was the only towel on the floor, (we can use a bath towel 2 days to help conserve water and resources). The towel was still laying there when we checked out. Positive Side: The facility apparently has had a recent update. The service desk said teh hotel wa 7 years old, but for the most part, everything seemed like brand new.
We loved the relaxing feel of this hotel. Very large welcoming lobby, clean pool and hot tub, quiet hallways. Location is convenient, right off highway 31, not far to drive to big-box stores, restaurants, and downtown South Bend (although there was a short construction detour off main road into neighborhood area to get downtown). We used the laundry facilities and played football outside in the grassy area near gazebo. We appreciated that the TV was set to Nickelodeon station in the morning for kids to enjoy instead of harsh news station. Our 3rd floor suite had microwave and refrigerator. Most hotel guests, including ourselves, were there to see the Univ. of ND campus.
Comfort Suites places you within a 10-minute drive of Rum Village Park and Fragrant Lane Candles. This 71-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi. It's in central South Bend and also within a 20-minute drive of Notre Dame Stadium and University of Notre Dame.
Free buffet breakfast is included with your stay. Get a pick-me-up at the coffee shop/café.
All 71 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards.
Guests staying at Comfort Suites enjoy an indoor pool, a fitness center, and a spa tub. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a business center.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 106 reviews