Sandos Caracol Nature Resort & Water Park All Inclusive

Choose dates to view prices

Where to?

Dates

April 2026

May 2026

Overview
Rooms
Location
Policies

Good

Popular amenities

Pool
Hot tub
All inclusive
Parking included
Free WiFi

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Place, Playa Xcalacoco
‪14 min walk‬
Place, Gran Coyote Golf
‪5 min drive‬
Place, Quinta Avenida
‪9 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪47 min drive‬

Room options

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Pool View

419 sq ft
Sleeps 4

Suite Master with Pool View

667 sq ft
Sleeps 4

Suite Premium with Pool View

667 sq ft
Sleeps 4

Room Superior

322 sq ft
Sleeps 4

Pool View Superior

Good

Ocean view
420 sq ft
1 bedroom
Sleeps 4
2 Queen Beds OR 1 King Bed

Pool View Penthouse

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Pool View 1 Bedroom Suite

Good

Ocean view
667 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Eco Family Superior

Very good

Garden view
322 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

Eco Family Suite

Good

Garden view
441 sq ft
1 bedroom
Sleeps 5
1 King Bed and 1 Twin Bunk Bed

Eco Family Penthouse

Very good

Garden view
689 sq ft
2 bedrooms
Sleeps 5
1 King Bed and 1 Large Twin Bunk Bed

Superior Select Adults Only

Good

Garden view
420 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Adults Only

Very good

Garden view
441 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Penthouse Select Adults Only

Good

Garden view
667 sq ft
1 bedroom
Sleeps 2
1 King Bed and 1 Twin Sofa Bed

Suite Superior with View

441 sq ft
Sleeps 2

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Superior with View

441 sq ft
Sleeps 3

Suite Superior with View

441 sq ft
Sleeps 4

Suite Superior with View

441 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium with Garden View

688 sq ft
Sleeps 2

Suite Premium

688 sq ft
Sleeps 3

Suite Premium

688 sq ft
Sleeps 4

Suite Premium

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 4

Suite Premium with Garden View

688 sq ft
Sleeps 5

About the neighborhood

Playa del Carmen

Located in Corasol within a mile (2 km) of Gran Coyote Golf, Sandos Caracol Nature Resort & Water Park All Inclusive is within a few miles (5 km) of other popular sights such as Quinta Avenida. This 956-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a free water park.

What's nearby

Playa Xcalacoco - 14 min walk - 0.8 miles
Gran Coyote Golf - 5 min drive - 1.1 miles
Quinta Avenida - 9 min drive - 3.3 miles
Maroma Beach - 19 min drive - 10.0 miles
Xcaret Eco Theme Park - 20 min drive - 10.3 miles

Getting around

Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

‪La Laguna - ‬5 min walk
‪El Templo - ‬3 min walk
‪Bar L'Elefant - ‬1 min walk
‪Las Máscaras - ‬4 min walk
‪Restaurante Riviera - ‬6 min walk

About this property

Sandos Caracol Nature Resort & Water Park All Inclusive

Sandos Caracol Nature Resort & Water Park All Inclusive features a full-service spa, 2 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.

Plasma TVs come with satellite channels. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and coffee makers are other standard amenities.

An outdoor tennis court, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 6 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the health club, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Free minibar, in-room safe, desk, free WiFi

Pool
All inclusive
Spa
Kids pool

$273 nightly

Apr 21 - Apr 22

Total with taxes and fees

Pool
Hot tub
All inclusive
Spa

$626 nightly

Apr 12 - Apr 13

Total with taxes and fees

Pool
Hot tub
Breakfast included
All inclusive

$260 nightly

Apr 16 - Apr 17

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free self parking on site

Food and drink

2 poolside bars
7 restaurants
9 bars/lounges
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18-hole adjacent golf course
2 outdoor pools
5 hot tubs
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Outdoor padel court
Outdoor pickleball court
Outdoor tennis court
Parasailing
Personal motorized watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkeling
Steam room
Waterslide

Family friendly

2 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Banquet hall
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The water park will be closed one day a week for preventative maintenance. The water park is open from 10:00 AM to 5:00 PM for adults and from 9:00 AM to 6:00 PM for children.

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 85 per night
A damage deposit of MXN 5000 will be collected before check-in.

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

Property Registration Number 008-007-006283/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No cribs or infant beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Are there all-inclusive rates at Sandos Caracol Nature Resort & Water Park All Inclusive?

Sandos Caracol Nature Resort & Water Park All Inclusive is an all-inclusive resort and rates come with all meals. Activities include scuba lessons, kayaking, and sailing.

What is there to do near Sandos Caracol Nature Resort & Water Park All Inclusive?

This property is situated in Corasol within a short 12-minute walk of Playa Xcalacoco and also 9 minutes on foot from Chun-Zumbul (diving site). You'll also find Playa del Carmen Main Beach and El Camaleón Mayakoba Golf Course within a short drive.

Will I be able to park at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Sandos Caracol Nature Resort & Water Park All Inclusive?

Spa Sandos is the property's spa and services include deep-tissue massages, Thai massages, reflexology, and hydrotherapy.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a casino?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a casino.

Will I find an indoor pool at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and 5 hot tubs.

What will couples enjoy most about a stay at Sandos Caracol Nature Resort & Water Park All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and some guestrooms include private plunge pools and fireplaces.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a hot tub?

Yes, this all-inclusive property has 5 spa tubs.

Does Sandos Caracol Nature Resort & Water Park All Inclusive have a restaurant with a breakfast menu?

No, Sandos Caracol Nature Resort & Water Park All Inclusive doesn't have a restaurant that serves breakfast.

Will Sandos Caracol Nature Resort & Water Park All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Sandos Caracol Nature Resort & Water Park All Inclusive.

Are there connecting rooms at Sandos Caracol Nature Resort & Water Park All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Sandos Caracol Nature Resort & Water Park All Inclusive?

The closest major airport to Sandos Caracol Nature Resort & Water Park All Inclusive is Cozumel Intl. Airport (CZM), which is 24.8 mi away (283 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 28.2 mi away.

Are there rooms with balconies that I can book at Sandos Caracol Nature Resort & Water Park All Inclusive?

Yes, every guestroom at Sandos Caracol Nature Resort & Water Park All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Sandos Caracol Nature Resort & Water Park All Inclusive host weddings?

There are wedding services available at Sandos Caracol Nature Resort & Water Park All Inclusive if that's in your vacation plans.

Sandos Caracol Nature Resort & Water Park All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

4/10 Poor

Maurice

Traveled with family and small children

Dec 30, 2025

Disliked: Property conditions & facilities

The hotel itself had a lot of greeneries, which was nice, but the main issue was the management, it is pretty poor. The room had a lot of broken little stuff, the air conditioning was leaking water, on top of the TV and outlets... we had to change room as we did not had 2 beds (like we booked) and they lost all our luggage in the transfer, they sent everything to the wrong room ... we had to go through the management to finally get everything back after several hours. And the food is horrible, it is an all inclusive, was not expecting 5 stars food, but it was really bad. Anyway, will never go back to a Sandos chain hotel.

Stayed 7 nights in Dec 2025

4/10 Poor

Jessica

Traveled with family

Dec 30, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

The positive side is the room was a good size for the three of us. There were plenty of towels for showers. The resort was beautiful and the beach was a nice stretch with plenty of beach chairs. The water park was fun. The nature trails are nice and watching the local wildlife was really fun. The negative: The ac quit after the first night and dripped water the whole time so there was a puddle in the room. Things I asked to be fixed were not. The shower the iron… etc. the resort is nice for the most part aside from the sewage smell that is everywhere. They advertise snorkeling in the cenote but snorkeling equipment was not available. They advertise restaurants beyond their buffet but there is no way to make reservations. Period. I was invited to come get a welcome kit with a map and a souvenir but it turned out to be a several hour long sales pitch and a souvenir that you must purchase. The all inclusive aspect is not as appealing as it should have been the restaurants should have been available, the resort advertising should be honest about what you get like stop lying about the fact that you have the ability to get a reservation at a sit down restaurant that isn’t just a buffet. I paid a lot of money to spend a nice holiday there with my family and was disappointed from day 2. The food in the buffet is ok and there is something for everyone but I wasn’t impressed. No chance I’ll recommend this place or return.

Stayed 7 nights in Dec 2025

8/10 Good

Tara, Leander

Traveled with family

Dec 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful property, great entertainment, cenotes, monkeys, great room configuration for families. Only downside was the food.

Stayed 5 nights in Dec 2025

10/10 Excellent

Danielle Marin

Traveled with family and small children

Dec 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff were very friendly and helpful! The pools were extremely cold though and the food options could’ve been better but we loved it and would definitely come back!

Stayed 5 nights in Dec 2025

4/10 Poor

Masahiro

Dec 28, 2025

Stayed 5 nights in Dec 2025

4/10 Poor

Michelle Rae

Traveled with family

Dec 28, 2025

Liked: Property conditions & facilities

Couldn’t get any dinner reservations. Buffet was set up poorly so the lines were long and slow moving. Pool games/activities could have been better, more fun and entertaining. Beach and pool are nice. Rooms were good.

Stayed 5 nights in Dec 2025

6/10 Okay

Moira

Dec 28, 2025

Liked: Cleanliness, staff & service

Stayed 6 nights in Dec 2025

4/10 Poor

Lisa, Holley

Traveled with family

Dec 28, 2025

Disliked: Amenities

Our stay was Dec 16-23. Our check in took over 3 1/2 hours! We did not receive a proper introduction in navigating the resort, although we did get deceived (while waiting in line to check in) and roped into a timeshare tour (that we thought was the “proper” introduction)! Then when we declined the timeshare invite- we were treated like outcasts! We did not get a map, or any explanation after that. Activities, schedules, A la Carte booking system, or guest services took the whole trip to figure out. This definitely created a lot of confusion for us in the first 4-5 days.And forget getting anyone on the phone or waiting at the Consierge’s desk line! Now- the food! The International buffet was like a cattle herding free for all! It severely lacked proper temperature control. Both hot and cold food was warm, and the pile-up’s to get food were extremely irritating! The roof leaked when it rained and there was actually black debris coming out of the juice dispensers one day. The next day the pop machine was closed down. We refrained from getting juice & pop from dispensers for the remainder of our stay. My husband and I didn’t eat anything but a bag of Doritos and 2 cans of Pringles for the last 4 days because 4 of the 5 of us ended up with food poisoning.. and since we did not bring a drugstore of GI medications we ended up paying over $200 in the souvenir shop on meds and electrolyte replacement drinks! This kind of ruins an all-inclusive experience!

Stayed 7 nights in Dec 2025

10/10 Excellent

Tamara Marie

Dec 28, 2025

Liked: Cleanliness, property conditions & facilities

Room was very clean. Monkeys right out side our balcony. Very friendly staff. Only bad thing is reservations for different restaurants. Can’t get into many of them. We were there 6 nights only got into 1 . Besides buffet.

Stayed 5 nights in Dec 2025

10/10 Excellent

Tomasz

Dec 27, 2025

Stayed 5 nights in Dec 2025

4/10 Poor

Maria

Dec 26, 2025

Disliked: Amenities

The room was plain, nothing to be excited about. Every morning I had to chase the staff for coffee. The last night there was a power outage that lasted the entire day and night. I had plans to eat at the buffet restaurant that evening but the restaurant did not open due to the power outage. There was a lot of family with children waiting to eat. There were three other restaurants that were open, but not serving people who did not have reservations. The staff and management were not helpful at all. As paying customers, we should not have gone without eating dinner that night. I had to eat Pringles for dinner. This resort is terrible. DO NOT GO!

Stayed 4 nights in Dec 2025

6/10 Okay

Erin

Traveled with family

Dec 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was wonderful except for check in and check out. We waited over an hr with just one person checking in at the desk. They then said we had to wait in a different line because we had two rooms. We refused, and were able to check in there. One room was not ready so we later had to go back to the front and get the wristband keyed for it. I had billing issues and issues with them having a different name assigned to the room they gave us. At check out, I was told to go to the check out desk. I waited at the computer that said “check out” and the two individuals there kept working on something different and then left the computer without any communication. Two family’s that arrived after us got in the “check in line” and were able to check out before us. I then got in the check it line and the lady wanted the towel passes. We were not told to return our beach towels for the passes and bring them to the front at any point. I refused going back to our room for the towels due to needing to check out, get a ride from our rented van, drive 45 minutes and get through the airport to our flight. Their computer system seems to be very slow and lack efficiency.

Stayed 5 nights in Dec 2025

8/10 Good

Taha

Dec 23, 2025

A lot of fun activities, but the service could be much better.

Stayed 4 nights in Dec 2025

6/10 Okay

Simon

Traveled with family

Dec 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room and the resort surroundings were great, and the staff were friendly. The service was very patchy and inconsistent though, the food was average at best, and the music was deafeningly loud all across the resort, which is such a pity when the sounds of nature there were so gorgeous. We enjoyed ourselves but wouldn’t go again.

Stayed 10 nights in Dec 2025

6/10 Okay

danielle

Traveled with family and small children

Dec 21, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 5 nights in Nov 2025

10/10 Excellent

Joanna

Traveled with family and small children

Dec 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ideal place for the kids. Huge water park, pools, beautiful beach. Shows, animals and food

Stayed 4 nights in Nov 2025

8/10 Good

Scarlett

Traveled with group

Dec 18, 2025

Liked: Cleanliness, staff & service, amenities

Great hotel. I wish we could have tried something other than the buffet. The speciality restaurants were booked for events the entire stay.

Stayed 4 nights in Dec 2025

10/10 Excellent

omar

Dec 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Nov 2025

10/10 Excellent

Luis Alberto

Dec 17, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place for traveling with kids,

Stayed 3 nights in Aug 2025

10/10 Excellent

James David

Traveled with family and small children, Traveled with group

Dec 16, 2025

Liked: Cleanliness, amenities

We visited with our two little girls on their first vacation, and the Sandos Caracol crew really went above and beyond to make our stay memorable. We had meal accommodations, and fast responses to all of our concerns that came up. The waterpark was spectacular for our kiddos being 3 and 6. The concierge and managers put on a meet and greet to get feedback from the guests, and were super earnest about making sure we felt at home and were heard. Samantha and Melisa both really stepped up, and you'd be lucky if either ends up being your Guest Experience Agent! We're definitely coming back! There were a few things that some travelers may not like. --- It's an eco resort, and there's animals everywhere, that means limited room service and outdoor meal access to prevent issues. - The menu selection outside of specific hours made it tricky to get simple foods for the kids when they were hungry. An example is the all day Taco bar offers Cereal...but only early morning and after 11pm. Even adding simple snack foods alongside tacos there during the day would've made the whole stay much easier for our little ones. - The resort has great amenities for kids, but isn't sized for them. Even adding a simple step stool into the rooms would have enabled them to wash their own hands, reach the soap, etc without needing to climb on a suitcase. - The Laundry service was really fast and efficient, but the form to sign off on things is outdated and a bit confusing in English.

Stayed 7 nights in Dec 2025

8/10 Good

Patricia

Dec 16, 2025

Stayed 14 nights in Dec 2025

10/10 Excellent

Manuel

Dec 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We loved it.

Stayed 3 nights in Dec 2025

6/10 Okay

Christina

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family

Dec 14, 2025

Disliked: Staff & service, amenities, property conditions & facilities

Breakfast ran out of coffee and basically gave me a cup of milk. AC on the ceiling randomly started gushing out water/liquid? Bathrooms were flooded and all seemed to need major repairs. Not enough entertainment. Kid area cannot be used for kids under 4 so there isn’t anything to do other than 10am-11am. Also times on the app and website do not match up. Kid area and certain restaurants would be closed sooner than the app showed. Kid pool area ran out of stuff constantly and gave me a hot dog and a beef patty without any buns. Kid pool also had shards of broken plastic cups. Workers are none existent, everything just seems like a huge safety hazard. Very disappointed with my stay. Not enough activities or entertainment.

Stayed 4 nights in Dec 2025

10/10 Excellent

Brent Lee

Traveled with family

Dec 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything exceptional

Stayed 6 nights in Nov 2025

2/10 Terrible

Nicole

Dec 12, 2025

Stayed 7 nights in Dec 2025

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