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Mahekal Beach Resort

4.0 out of 5.0

Recent guest reviews

We had of if the best hotel experiences at Makehal.

great location, super friendly stuff, nice pools and beach, food was great

Gorgeous hotel with individual palapa rooms (instead of a block of hotel rooms connected.) the restaurants were all very good. Right on the beach and just a few minutes walk to tons of restaurants if you want to leave the resort.

Mahekal is such a beautiful resort. Great spaces, pools and beach areas. Food is great as well.

My wife and kids loved this hotel! Beach was severely eroded 3rd week of May 2018........but that's okay because plenty of other options. Concierge desk was very helpful in setting up excursions for the family.

It was a very nice place with all the amenities you could want.

Just returned from a great trip. Highlights: food and drinks were great, pools were clean and never felt crowded, overall the resort is well laid out. We had an ocean view king palapa, which didn't really have a great view of the ocean, but we still enjoyed hanging out on the balcony in the hammocks. We spent more time at the pools than the beach due to seaweed, but there are plenty of loungers to enjoy sunbathing. We quickly learned to ask for the bill asap so that you don't sit waiting forever at the restaurants, but the overall service was excellent. Our room was located near the Itzi pool and we had no problem with noise. This is a wonderful resort to choose if you're looking for a laid-back, relaxing vacation.

Everything was great. The hotel staff were fantastic during our stay. Some in-room services were a bit slow. The location of this hotel is within a few minutes walk to 5th ave which made it very convenient.

Mahekal was such a disappointment. My boyfriend and I had walked past this resort on a trip to playa Del Carmen last year and thought it looked like paradise. We were looking forward to this years trip to mahekal like little kids looking forward to Christmas morning!! All that excitement and anticipation ended in total disbelief. No complaints on the room, it was what we expected. It had a musty smell but that was not an issue for us. The porch and hammock were very nice. The size of the room was decent and the bathroom was rustic but pretty cool. Very cool light fixture in our unit. Staff was friendly enough, no complaints there and the food we ate was decent. Drinks were def pricey but we could have looked past that. Here are the two major flaws with this resort. There is NO beach, it is eroded away and some of the beach front units are cautioned taped off!! There was one small row of beach loungers on the teeny bit of beach that was left. Second is the smell, oh my goodness! I read other reviews on this and figured people were overreacting. The smell is no joke! I tried eating breakfast and the smell was so bad I had no appetite. It smells like sewage and death!!!!!!! I have no idea how anyone can get past it, it’s worse than I could have imagined. All in all we ended up cutting our trip here short and went to another resort for the rest of our stay and highly enjoyed ourselves there.

your really do not need to go any where else. there are great pools and restaurants and everything is either on or near the beach. its a very peaceful place in the middle of a busy noisy town.

Beautiful resort with nice amenities and a very pleasant staff. We loved the location, the beautiful surroundings and relaxed atmosphere. We were pleasantly surprised with our accommodations, especially our own personal hammocks. The food was enjoyable and high quality. I would definitely recommend this resort to friends and would consider returning. All was not perfect but not necessarily the fault of the resort. We requested a refrigerator which we did not receive. We had one sleepless night due to the loud booming bass at a nearby beach club. Also the first few days there was a sewage odor which occurred due to storms and beach erosion we think.

The Mahekal Beach Resort was everything I hoped for and more. The staff was beyond excellent and the food there was amazing. The views from the pool are incredible and the rooms are so comfortable and unique. I loved everything about my stay there and will definitely go again.

The stafff was terrific and very responsive to any request. Beautiful and serene settting. Very convenient to everything. Food was good and room was spacious and clean. We will definitely go back!

The hotel is located a good spot. Foods are OK. If you stay second floor (palapan), insects and ants are falling everywhere including beds and other furniture as well as your clothes. We needed a bandage and anti-septic liquid. Guess how long did it take to have? 3-4 hours! I cannot imagine if there was emergency situation! Also, please pay close attention to your final bill as you can see some surprise fee and charges! On top of everything, the hotel is surrounded by constructions and it does not let you to sleep or your regular activities. When you talk to front desk, they say it is not related to our property! Then, it is related to me because we wanted to stay in your hotel as customers! So, they are not helpful at all about it.

Great hotel on the best beach with the best service and close to everything

Our trip was just that magical! Resort, location, staff, room, food & drinks were simply AMAZING! We will definetly return.

We had seven gorgeous beach days! The food was really good, with some excellent dinners at Fuego! I would return to this hotel any time. The service was excellent , and everyone was so pleasant.

Home , but better ! The staff is just out of this world ! Go back again and again ! Tip in cash so the help gets all of the tip ! We go 3 to 4 times a year

We were in a 2nd floor ocean front hacienda. Views were excellent. Rooms were clean, comfortable and private.

Mahekal Beach Resort is wonderful! Customer service is amazing, they truly go above and beyond to make you feel special. It was our wedding anniversary and we got a free upgrade upon check-in. The property grounds beautiful, one minute walk to the beach. We will definitely come back to this resort again. We would like to say thank you to Manolo and Jesus who greeted us daily and made our stay truly wonderful!

38 St And The Beach Playa del Carmen QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • 4 outdoor pools

Mahekal Beach Resort places you within a 15-minute stroll of popular sights such as Mamitas Beach Club and Quinta Alegria. This 196-room, 4-star hotel has 4 outdoor pools along with a full-service spa and 3 restaurants. It's in central Playa del Carmen and also close to Pier Navega and Nuestra Senora del Carmen Catholic Church.


Dining

There are ample dining options with 3 onsite restaurants, including Cocina, which specializes in Mexican cuisine. Start your day off with breakfast, available for a fee.


Rooms

All of Mahekal Beach Resort's 196 air-conditioned rooms provide patios, free bottled water, and ceiling fans. Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Safes and desks are other standard amenities.


Property features

Guests of Mahekal Beach Resort have access to a full-service spa, 4 outdoor pools, and a 24-hour fitness center. There's free offsite parking, and an airport shuttle (available 24 hours) for USD 115 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, 2 meeting rooms, and conference space.

Room options

Room, Garden View (Palapa)

King 1 | Queen 2 | Sleeps 4

Room, Ocean View

King 1 | Queen 2 | Sleeps 4

Room, Ocean View (Palapa)

King 1 | Queen 2 | Sleeps 4

Deluxe Room (Ocean front)

King 1 | Queen 2 | Sleeps 4

Guest reviews for Mahekal Beach Resort

Everyone (44) Couples (39) Family (22) Other (6) Friends (5)
5
Everyone

We had of if the best hotel experiences at Makehal.

By on May 8, 2018

5

very nice hotel, best location

Everyone

great location, super friendly stuff, nice pools and beach, food was great

By on Apr 25, 2018

Review comment responded on Apr 27, 2018

Thank you for sharing your review with our future guests! 😊

5

gorgeous hotel on the beach

Everyone

Gorgeous hotel with individual palapa rooms (instead of a block of hotel rooms connected.) the restaurants were all very good. Right on the beach and just a few minutes walk to tons of restaurants if you want to leave the resort.

By , from oklahoma city on Apr 8, 2018

Review comment responded on Apr 13, 2018

Hi Sarah, Thanks for the review and for your kind comments on Orbitz.com. We hope you enjoy your stay!

4

awesome location walking distance to 5th avenue.

Everyone

Mahekal is such a beautiful resort. Great spaces, pools and beach areas. Food is great as well.

By on Apr 3, 2018

Review comment responded on Apr 4, 2018

Thank you for the kind review on Orbitz, we are grateful you shared your experiences with our future guests!

4

great hotel!

Everyone

My wife and kids loved this hotel! Beach was severely eroded 3rd week of May 2018........but that's okay because plenty of other options. Concierge desk was very helpful in setting up excursions for the family.

By on Apr 2, 2018

Review comment responded on Apr 4, 2018

Hi, thank you for staying...but the 3rd week of May 2018 hasn't happened yet! Maybe it was 3rd week of March? I have been posting pictures of the beach weekly. Yes, we have had storms and yes, the beach has eroded a bit. We do anticipate the sand to return, like it always does. We are glad you enjoyed the resort. Warm regards,

4
Everyone

It was a very nice place with all the amenities you could want.

By , from Brush Colorado on Mar 31, 2018

Review comment responded on Apr 4, 2018

Hi Coyote, So glad you found our resort pleasing and filled with nice amenities! We are in the process of updating the billing. In the meantime, I encourage all our guests to check their final bills prior to the actual check out. It will give you some time to review the statement so you don't have to do it while your transfer is waiting.

5
Everyone

Just returned from a great trip. Highlights: food and drinks were great, pools were clean and never felt crowded, overall the resort is well laid out. We had an ocean view king palapa, which didn't really have a great view of the ocean, but we still enjoyed hanging out on the balcony in the hammocks. We spent more time at the pools than the beach due to seaweed, but there are plenty of loungers to enjoy sunbathing. We quickly learned to ask for the bill asap so that you don't sit waiting forever at the restaurants, but the overall service was excellent. Our room was located near the Itzi pool and we had no problem with noise. This is a wonderful resort to choose if you're looking for a laid-back, relaxing vacation.

By on Mar 21, 2018

Review comment responded on Mar 21, 2018

Thank you for visiting Mahekal Beach Resort. We are delighted you enjoyed your stay. Itzi pool is a guest favorite! We hope you will visit us again soon.

5
Everyone

Everything was great. The hotel staff were fantastic during our stay. Some in-room services were a bit slow. The location of this hotel is within a few minutes walk to 5th ave which made it very convenient.

By on Mar 20, 2018

Review comment responded on Mar 21, 2018

Thank you for visiting. The staff is our pride and joy. We can improve our speed and are working on this now. Thank you for your feedback.

2
Everyone

Mahekal was such a disappointment. My boyfriend and I had walked past this resort on a trip to playa Del Carmen last year and thought it looked like paradise. We were looking forward to this years trip to mahekal like little kids looking forward to Christmas morning!! All that excitement and anticipation ended in total disbelief. No complaints on the room, it was what we expected. It had a musty smell but that was not an issue for us. The porch and hammock were very nice. The size of the room was decent and the bathroom was rustic but pretty cool. Very cool light fixture in our unit. Staff was friendly enough, no complaints there and the food we ate was decent. Drinks were def pricey but we could have looked past that. Here are the two major flaws with this resort. There is NO beach, it is eroded away and some of the beach front units are cautioned taped off!! There was one small row of beach loungers on the teeny bit of beach that was left. Second is the smell, oh my goodness! I read other reviews on this and figured people were overreacting. The smell is no joke! I tried eating breakfast and the smell was so bad I had no appetite. It smells like sewage and death!!!!!!! I have no idea how anyone can get past it, it’s worse than I could have imagined. All in all we ended up cutting our trip here short and went to another resort for the rest of our stay and highly enjoyed ourselves there.

By , from ohio on Mar 15, 2018

Review comment responded on Mar 23, 2018

Dear Kristy, I'm sorry Mahekal Beach Resort did not fulfill your expectations this visit. The beach did experience some erosion due to climate change. The good news is the beach is back. I posted pictures on facebook and twitter today (please take a look if you have time). The resort is an authentic experience and not a big boxy resort. The palapas do have an earthy smell to them at times. Some of our fans love this and some don't. The smell you think is sewage is the natural flushing of the cenotes. If anyone at any time has a concern about our water quality, please stop by our executive offices and we will gladly show your our water quality reports. I am available to all our guests for questions, concerns and comments. Karen Smith Sales Office Warm Regards,

4

oasis

Everyone

your really do not need to go any where else. there are great pools and restaurants and everything is either on or near the beach. its a very peaceful place in the middle of a busy noisy town.

By on Mar 12, 2018

Review comment responded on Mar 13, 2018

We agree with you! Our pools, restaurants and location are great! Glad you found us and hope you return soon!