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JOIA Paraíso by Iberostar - Adults Only - All Inclusive

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Photo gallery for JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Aerial view
Property video
Garden
Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Lobby
Luxury
VIP Access
5.0 star property
9.4

Exceptional

Riviera Maya sanctuary with butlers

Six beachfront lounges feature swim-up bars and gourmet cuisine. Entertainment includes sunrise yoga and evening performances, with butler service throughout. Enjoy complimentary spa facilities, perfectly complementing the adjacent golf course.

Popular amenities

  • Parking included
  • Free WiFi

Explore the area

View in a map
Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710
  • Place, Paradise Beach
    ‪9 min walk‬
  • Place, Playa Paraiso Golf Course
    ‪18 min walk‬
  • Place, Maroma Beach
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

9.2 out of 10
Wonderful
(24 reviews)
  • Garden view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite)

Suite, Oceanfront (Butler Suite) | Terrace/patio

Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(17 reviews)
  • Ocean view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Pool View

Suite, Pool View | Balcony

Suite, Pool View

10.0 out of 10
Exceptional
(4 reviews)
  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Oceanfront (Corner, Butler Suite)

Suite, Oceanfront (Corner, Butler Suite) | Balcony

Suite, Oceanfront (Corner, Butler Suite)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Romantic Villa, Private Pool (Butler Service)

Romantic Villa, Private Pool (Butler Service) | View from room

Romantic Villa, Private Pool (Butler Service)

10.0 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 2088 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Upper Floor)

Suite (Upper Floor) | Garden view

Suite (Upper Floor)

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Panoramic Suite, Oceanfront (Butler Suite)

Panoramic Suite, Oceanfront (Butler Suite) | Terrace/patio

Panoramic Suite, Oceanfront (Butler Suite)

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Promo)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Promo)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 646 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront (Butler Suite, Beach Access)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite, Oceanfront (Butler Suite, Beach Access)

  • Ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (Pool Walkout)

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite (Pool Walkout)

  • Garden view
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Playa del Carmen

JOIA Paraíso by Iberostar - Adults Only - All Inclusive places you 1.3 mi (2.2 km) from Playa Paraiso Golf Course. This 310-room, 5-star resort has 2 outdoor pools along with a golf course and a full-service spa.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 9 min walk - 0.5 miles
  • Playa Paraiso Golf Course - 18 min walk - 1.0 mile
  • Maroma Beach - 11 min drive - 3.5 miles
  • Punta Esmeralda Beach - 27 min drive - 13.6 miles
  • Xcaret Eco Theme Park - 37 min drive - 20.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪La Laguna - ‬8 min walk
  • ‪Alberca - Pool - Bar - ‬1 min walk
  • ‪Restaurante La Plaza - ‬11 min walk
  • ‪La Fuente -Lobby Bar - ‬11 min walk
  • ‪Star Café - ‬9 min walk

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

JOIA Paraíso by Iberostar - Adults Only - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this adults-only resort include a nightclub, an indoor pool, and a gym.
Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include free minibar items, iPod docks, and coffee makers.
Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 20 restaurants
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bella Vista
  • Haiku
  • La Brisa
  • Tonis Surf and Turf
  • Venecia

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Health club
  • Indoor pool
  • Kayaking
  • Library
  • Nightclub
  • Optional golf privileges
  • Parasailing
  • Pilates classes
  • Pro golf shop
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis
  • Tennis lessons
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Conference center (37,835 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (43 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso Playa del Carmen
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive
Iberostar Grand Paraiso All Inclusive Playa del Carmen
Iberostar Grand Paraiso All Inclusive All-inclusive property
All-inclusive property Iberostar Grand Paraiso All Inclusive
Iberostar Grand Hotel Paraiso All Inclusive
Iberostar Paraiso Inclusive

Frequently asked questions

Are there all-inclusive options at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include golf, tennis, and Pilates.

Are free cancellation options available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What can I see around JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

This resort is located in Playa del Carmen within a short 14-minute walk of Paradise Beach. You'll also find Maroma Beach and Cirque du Soleil Boutique at Vidanta Riviera Maya within a short drive.

Will I be able to park at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, valet and self parking are offered for free at the resort.

Is there a spa at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Spa Sensations is the resort's spa and services include deep-tissue massages, Swedish massages, body wraps, and hydrotherapy.

Are there luxury amenities available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, guests can indulge in luxuries such as 2 outdoor pools, beachside massages, and 20 restaurants at this resort.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a casino?

No, JOIA Paraíso by Iberostar - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, this resort has an indoor pool along with 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive a good place to stay for couples?

This adults-only resort offers many amenities for couples, including champagne service as well as a beach and a beach bar.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a hot tub?

No, but all guestrooms at this resort have jetted bathtubs.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has 20 restaurants, and serves free buffet breakfast each morning.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

The closest major airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 24.2 mi away (42 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.1 mi away.

Can I book a room with a balcony at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, some guestrooms at this resort offer either a furnished balcony and a furnished patio where guests can enjoy ocean and garden views.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a wedding venue?

Take advantage of the wedding venue at JOIA Paraíso by Iberostar - Adults Only - All Inclusive if you plan to say "I do" during your trip.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1003 reviews
Rating 8 - Good. 139 out of 1003 reviews
Rating 6 - Okay. 50 out of 1003 reviews
Rating 4 - Poor. 19 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Raj

Stayed 5 nights in Mar 2026

10/10 Excellent

GIOVANNI

Liked: Cleanliness, amenities, property conditions & facilities
Clean, high end service. Butler service was worth it exceptional service especially from Paola and Mauro, the best!
Stayed 7 nights in Jan 2026

10/10 Excellent

ronald s

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Service was impeccable; staff was courteous and attentive to all our needs; food was very good; facilities well maintained; our butlers were awesome!
Stayed 7 nights in Jan 2026

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The whole resort is very clean. Butler service was great. Beach was clean and beautiful! Main pool was lots of fun!
Stayed 7 nights in Jan 2026

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff like no other Lobby Mirador "May" at the bar is the Best Monserrat and Danian makes the team amazing. The Food is the best . Went to the restaurants and the bufette hands down is better . More variety warmer and the Chefs will show you how to ccompliment your dish to make the experin e unforgetable. Very clean.. the shows are top notch!
Stayed 6 nights in Jan 2026

10/10 Excellent

Raul

Stayed 2 nights in Dec 2025

10/10 Excellent

Gilda

Staff were friendly, a
Stayed 5 nights in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Such a gorgeous, clean, friendly, safe property!
Stayed 7 nights in Dec 2025

10/10 Excellent

Liliana, Irvine

Very nice hotel. Spacious rooms, clean, nice decorations and very courteous staff. The food is good, not memorable but good. The spa facility is very good with a large worm swimming pool, steam room, hot sauna, massage.
Stayed 10 nights in Dec 2025

10/10 Excellent

cindy

The Joia was friendly and excited to meet every need;from the front door to the beach. Not a detail was left out.
Stayed 6 nights in Dec 2025

4/10 Poor

Ayman Kamal, Staten Island

Traveled with group
Disliked: Cleanliness, amenities
Joia Paraíso falsely presents itself as a 5-star resort. In reality, it is barely a 3-star property, and that is being generous. The rooms were dirty, unsanitary, and filled with strong musty odors. The smell was so severe that we were forced to demand a room change. Even after relocation, the replacement room was still not properly cleaned, clearly indicating systemic housekeeping failures. Room service was unacceptably slow, and nearly every request was met with attempts to charge additional fees. When these issues were escalated, management displayed complete indifference, responding with rigid policies instead of solutions. There was zero hospitality mindset. On Christmas Eve, we requested a specific dining time and were deliberately pushed to a late seating. A server explicitly stated this was because we booked through Expedia, confirming discriminatory treatment based on booking source. This is not only unprofessional—it is unacceptable. Despite the resort having fewer than 300 guests, staff aggressively controlled seating areas and restricted where guests were allowed to sit, creating an unwelcoming and hostile environment. The resort was slow, yet operated with arrogance instead of service. The food quality was low-grade and unsafe. Multiple members of our group suffered gastrointestinal illness, requiring a visit to the on-site clinic. Being charged for medical care resulting from food served by the resort is unacceptable. This property is grossly misrepresente
Stayed 9 nights in Dec 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
everything was great. This was our 3rd visit to this resort and it never disappoints! Great service, great food.
Stayed 6 nights in Dec 2025

10/10 Excellent

Kristi Noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main pool is clean but freezing. The quiet pool was actually ideal temperature to swim in.
Stayed 4 nights in Dec 2025

8/10 Good

Eileen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beach and pools are very nice. On-site, sit-down restaurants have good food and quality service. Ocean-front rooms have a great view from the balcony.
Stayed 5 nights in Dec 2025

10/10 Excellent

Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach. Service is excellent everywhere on the property. Food was better than before and it was good before too. The buffets and restaurants had excellent selections. Rooms cleaned regularly. Nothing bad to say.
Stayed 7 nights in Dec 2025

10/10 Excellent

Edison Paine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, everything was clean. Everyone was so sweet and helpful. Absolutely wonderful. Restaurants were all fantastic
Stayed 6 nights in Dec 2025

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything at this resort was perfect. We especially appreciated our butler Benjamin. He went above and beyond his job description to treat us like family.
Stayed 10 nights in Nov 2025

10/10 Excellent

Maria

Stayed 7 nights in Nov 2025

10/10 Excellent

Julia J., LANCASTER

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff goes above and beyond to ensure everything is perfect. No request is too small!
Stayed 7 nights in Oct 2025

8/10 Good

Anthony, Hickory Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the friendliest staffs I’ve ever encountered in all my travels and no matter what property you were on within Iberostar, everyone was friendly and helpful in anyway necessary
Our room patio
Stayed 4 nights in Nov 2025

10/10 Excellent

Betty Jo, houston

Stayed 7 nights in Oct 2025

10/10 Excellent

JERRY, Indian Trail

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes Rooms need update
Stayed 5 nights in Oct 2025

8/10 Good

Julian Alexander

Stayed 6 nights in Oct 2025

6/10 Okay

Gillian P

Stayed 7 nights in Aug 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was good. The service was hot or miss sometimes.
Stayed 7 nights in Oct 2025

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