JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers

20 restaurants, breakfast, lunch, dinner served; Italian cuisine

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Explore the area

Ctra. Chetumal - Puerto Juárez, Km. 309, Lote 5, Playa Paraiso, Playa del Carmen, QROO, 77710

Playa Paraiso Golf Course
‪16 min walk‬
Cirque du Soleil Boutique at Vidanta Riviera Maya
‪4 min drive‬
Maroma Beach
‪11 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪42 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Frette Italian sheets, premium bedding, down comforters, free minibar

Suite

Wonderful

646 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite)

Exceptional

646 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Pool View

Exceptional

646 sq ft
Sleeps 2
1 King Bed

Suite, Oceanfront (Corner, Butler Suite)

Exceptional

646 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Romantic Villa, Private Pool (Butler Service)

Exceptional

2088 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Suite (Upper Floor)

Exceptional

646 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Panoramic Suite, Oceanfront (Butler Suite)

Exceptional

646 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Suite, Oceanfront (Butler Suite, Beach Access)

646 sq ft
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Last room available

Exceptional

646 sq ft
Sleeps 2
1 Double Bed OR 1 King Bed

Suite, Pool Access

Exceptional

646 sq ft
Sleeps 2
1 Double Bed

Suite (Promo)

Exceptional

646 sq ft
Sleeps 2
2 Double Beds OR 1 King Bed

Double Suite with Pool View

Sleeps 2
1 Double Bed

Double Suite with Ocean View

Ocean view
Sleeps 2
1 Double Bed

Suite with Sea View

Sea view
Sleeps 2
1 Double Bed

Suite with Pool View

Sleeps 2
1 Double Bed

Suite

Sleeps 2
1 Double Bed

Suite Superior with Ocean View

Ocean view
Sleeps 2
1 Double Bed

Suite Superior with Ocean View

Ocean view
Sleeps 2
1 King Bed

Double Suite

Sleeps 2
1 Double Bed

Villa with Pool View

Sleeps 3
1 Twin Sofa Bed and 1 King Bed

About the neighborhood

Playa del Carmen

JOIA Paraíso by Iberostar - Adults Only - All Inclusive places you 1.3 mi (2.2 km) from Playa Paraiso Golf Course. This 310-room, 5-star resort has 2 outdoor pools along with a golf course and a full-service spa.

View more Resorts in Playa del Carmen

What's nearby

Paradise Beach - 9 min walk - 0.5 miles
Playa Paraiso Golf Course - 16 min walk - 0.9 miles
Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 1.1 miles
Maroma Beach - 11 min drive - 3.5 miles
Tres Rios Ecopark - 16 min drive - 7.7 miles

Getting around

Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

‪La Laguna - ‬8 min walk
‪Snake Bar At Iberostar Maya - ‬6 min walk
‪Alberca - Pool - Bar - ‬1 min walk
‪Cena Trattoria By el Faro - ‬10 min drive
‪Huama - ‬14 min drive

About this property

JOIA Paraíso by Iberostar - Adults Only - All Inclusive

Adults-only beachfront resort with 2 outdoor pools

JOIA Paraíso by Iberostar - Adults Only - All Inclusive features a golf course, a full-service spa, and 2 outdoor pools. You can take advantage of free valet parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this adults-only resort include a casino, a nightclub, and an indoor pool.

Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other amenities include free minibar items, iPod docks, and coffee makers.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a health club. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Similar properties

On private beach
Pool
Hot Tub
All inclusive

$441 nightly

Jul 20 - Jul 21

Total includes taxes and fees

2 outdoor pools, cabanas (surcharge), pool umbrellas

On private beach
Pool
Hot Tub
Breakfast included

$480 nightly

Jul 28 - Jul 29

Total includes taxes and fees

Pool
Breakfast included
All inclusive
Spa

$510 nightly

Jul 3 - Jul 4

Total includes taxes and fees

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Hot Tub
All inclusive
Spa

$387 nightly

Jul 3 - Jul 4

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
20 restaurants
6 bars/lounges
A beach bar
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Bella Vista
Haiku
La Brisa
Tonis Surf and Turf
Venecia

Things to do

18-hole golf course
2 outdoor pools
25 slot machines
4 gaming tables
Beach yoga
Bicycle tours
Billiards/pool table
Casino
Evening entertainment
Full-service spa
Golf
Golf carts
Golf clubhouse
Golf driving range
Golf lessons
Health club
Indoor pool
Kayaking
Library
Nightclub
Optional golf privileges
Parasailing
Pilates classes
Pro golf shop
Sailing
Sauna
Scuba diving
Shopping mall
Snorkeling
Steam room
Table tennis
Tennis
Tennis lessons
Windsurfing

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

4 meeting rooms
Business center
Conference center (37,835 square feet of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Outdoor entertainment area
Outdoor furniture
Pool loungers
Pool umbrellas
Terrace

Full-service spa

6 treatment rooms
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thalassotherapy
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (43 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk (43 inches high)

3 floors
Banquet hall
Eco-friendly cleaning products used
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Frette Italian sheets
Pillow menu

Bathroom

Bathrobes
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Towels provided

Entertainment

DVD player
Flat-screen TV with satellite channels
iPod dock

Food and drink

24-hour room service
Champagne service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning
Ceiling fan
Cleaning products are eco-friendly
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

A tax is imposed by the city: MXN 56.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Check-in: 3 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses eco-friendly cleaning products.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Iberostar Grand Hotel Paraiso All Inclusive Playa del Carmen

Iberostar Grand Paraiso Playa del Carmen

Iberostar Grand Paraiso All Inclusive Playa del Carmen

Iberostar Grand Paraiso All Inclusive

Iberostar Grand Paraiso All Inclusive Playa del Carmen

Iberostar Grand Paraiso All Inclusive All-inclusive property

All-inclusive property Iberostar Grand Paraiso All Inclusive

Iberostar Grand Hotel Paraiso All Inclusive

Iberostar Paraiso Inclusive

Frequently asked questions

Are there all-inclusive options at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive is an all-inclusive resort and rates come with à la carte meals plus many onsite activities. Activities include golf, tennis, and Pilates.

Are free cancellation options available at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

JOIA Paraíso by Iberostar - Adults Only - All Inclusive provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What can I see around JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

This resort is located in Playa del Carmen within a short 14-minute walk of Paradise Beach. You'll also find Maroma Beach and Cirque du Soleil Boutique at Vidanta Riviera Maya within a short drive.

Will I be able to park at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Spa Sensations is the resort's spa and services include sports massages, deep-tissue massages, reflexology, and couples treatments.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a casino?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has a casino and it includes 4 gaming tables and 25 slot machines.

Is there an indoor pool at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, this resort has an indoor pool along with 2 outdoor pools.

Is JOIA Paraíso by Iberostar - Adults Only - All Inclusive good for couples?

This adults-only resort offers many amenities for couples, including Champagne service as well as a beach bar and 2 outdoor pools.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a hot tub?

Yes, this resort has a spa tub.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a restaurant with a breakfast menu?

Yes, JOIA Paraíso by Iberostar - Adults Only - All Inclusive has 20 restaurants, and serves free buffet breakfast each morning.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at JOIA Paraíso by Iberostar - Adults Only - All Inclusive.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

The closest major airport to JOIA Paraíso by Iberostar - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 24.2 mi away (42 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 17.1 mi away.

Are there rooms with balconies at JOIA Paraíso by Iberostar - Adults Only - All Inclusive?

Yes, some guestrooms at this resort offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does JOIA Paraíso by Iberostar - Adults Only - All Inclusive have a wedding venue?

Take advantage of the wedding venue at JOIA Paraíso by Iberostar - Adults Only - All Inclusive if you plan to say "I do" during your trip.

JOIA Paraíso by Iberostar - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Jason

Mar 31, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Mar 2025

10/10 Excellent

Vanessa

Mar 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Mar 2025

10/10 Excellent

Monique

Mar 27, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is the nicest resort (in the Cancun area) that we've ever stayed in! We've been to 7 others (in Cancun) and this was beyond our expectations. First off, the hotel is absolutely beautiful. The artwork is Renaissance era, which I happen to love and the floors shine like glass. Our room and restroom were very spacious. The beach is the cleanest beach we've ever seen. They constantly pick up the seaweed throughout the day. The beach has a small rocky area that is unswimmable but to the left of the resort is a nice sized sandy beach. We always had a chair on the beach without having to "reserve" it early in the morning

Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Mar 16, 2025

Stayed 4 nights in Mar 2025

10/10 Excellent

Michele

Mar 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Mar 2025

8/10 Good

Nagy, Arvada

Traveled with partner

Mar 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As much as I hate giving this Resort only 4 stars, but after going there for over 7 years, we noticed that the rooms is a little shabby here is the negatives 1- the shower water is controlled, which makes you take a longer shower, and having a rain shower is useless 2- The Hot Tubs by the quiet pool is ice cold, which was a major disappointment this year, not sure if they trying to save money, but it totally angered yes. The other Hot Tubs are always crowded and that area is very noisy. That was not very nice Iberostar 3- The lines to have Breakfast, Lunch and Dinner at the Buffet is absolutely ridiculous, one time we waited 20 minutes. They need to develop a better system Because of the above we are considering other options next year. The staff is wonderful, no complains in this area

Stayed 4 nights in Mar 2025

10/10 Excellent

Joshua

Mar 9, 2025

Liked: Property conditions & facilities

Best trip EVER

Stayed 5 nights in Mar 2025

8/10 Good

Bernhard Zacharias

Traveled with family

Mar 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place to stay just wish the food was a little better.

Stayed 4 nights in Feb 2025

10/10 Excellent

Jay

Traveled with family

Mar 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great property, service and incredible food!

Stayed 8 nights in Feb 2025

10/10 Excellent

Helen

Traveled with partner

Mar 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property, but a bit over the top. Too flashy and overwhelming. Food was good, and the beach beautiful. Breakfast was incredible in a lovely setting.

Stayed 4 nights in Feb 2025

10/10 Excellent

Jay

Traveled with family

Mar 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding and attentive service everywhere, delicious food, gorgeous property,

Stayed 4 nights in Feb 2025

10/10 Excellent

Elvis

Traveled with family

Mar 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our entire experience was great.

Stayed 5 nights in Feb 2025

10/10 Excellent

William

Feb 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Feb 2025

10/10 Excellent

Kristina

Jan 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5th trip, next one already booked!

We discovered this gem about 2 years ago and we continue to return (every time I have booked another resort, I have ended up cancelling and we go back to JOIA/Grand Paraiso, it’s a “sure thing”!) What makes us such big fans? -spectacular, over the top facilities and decor (beyond impressive lobby, marble everywhere, gorgeous finishings and fixtures, flowers, lush grounds…) -All restaurants are air conditioned, with a very high end atmosphere -exceptional food -top shelf liquor/masterfully prepared cocktails -friendly and welcoming staff that go above and beyond -we have not had problems getting into our desired restaurants -ample pool chairs with shade options, we have never had to get out early to “compete” for a spot (as is so often the case at other resorts) We previously were loyal guests at Excellence Playa Mujeres for over a decade (more than 20 trips) but JOIA has become our new “go to”. This resort is packed with repeat guests who have come to appreciate everything that makes this place so special. Looking forward to our return next month!

Stayed 6 nights in Jan 2025

10/10 Excellent

Jamel

Traveled with partner

Jan 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean , and nice upgrade facilities , clean beach and plenty of beach chairs, food could be a little better.

Stayed 9 nights in Dec 2024

10/10 Excellent

robert

Traveled with partner

Jan 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great quality

Stayed 4 nights in Jan 2025

10/10 Excellent

Charles

Traveled with group

Jan 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jan 2025

10/10 Excellent

Alison Chambers

Traveled with family

Jan 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property. We had the VIP access and our butlers were good or excellent for our stay. The food options are great. We would highly recommend the buffet and all of the restaurants with the exception of the Japanese hibachi. We will definitely be back.

Stayed 4 nights in Dec 2024

10/10 Excellent

Irina

Traveled with family

Jan 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent

Stayed 7 nights in Jan 2025

10/10 Excellent

John, Franklin

Traveled with partner

Jan 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. Great facilities. Super clean. Good food. I recommend a room with butler service.

Stayed 7 nights in Dec 2024

10/10 Excellent

anuradha

Traveled with partner

Jan 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the place! All the hope is real. The service is amazing and the food is superb. We loved spending time on the beach. We upgraded the room To build in 70, which was worth it. Many thanks to Cynthia, who taught great classes to all the butlers, angel, Cesar,, The woman whose name I can’t remember. The lady at the star Café who goes by monkey. Daniela at the juice bar - so sweet! Was one of the best trips as far as the resort goes! Highly recommend

Stayed 5 nights in Dec 2024