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Hotel Alux Playa del Carmen

2.5 out of 5.0

Recent guest reviews

I just spent 4 nights at the Alux in Playa. It is an inexpensive hotel because it is rated a 2 star and as is, cannot be higher. Positives: ***location ***cleanliness*** friendly personnel***large room***hot water Negatives*** WiFi is awful ! A weak signal ( DSL service?)**I went to Starbucks for a good signal*** you have to input a code every day for access rock hard Mexican mattress*** no closet or drawers for clothes***no room or front desk safe for valuables*** multiple small inconveniences about the room The experience was OK- talking with Abraham (front desk) was a good chance to use my limited Spanish. I do not know if I would return because of the bad WiFi and hard mattress. There are a few other hotels with a similar rate to try.

Hotel Alux is in a good location just behind the Main Street. The rooms are quite large and spacious compared to others around. It's a little run down, but for the low price, it's a pretty good hotel if you want somewhere cheap. Wifi didn't work very well in my room, so if I wanted to use it I had to stay in the reception area.

Our family had been satisfied enough to return to this hotel 4 times! The location can't be beat: walk to the beach or 5th Ave. That being said, don't come to this hotel expecting much more than a bed and private bathroom. We have had no complaints about thr cleaning services. This is a no frills location, but the price reflects that!

Quaint little hotel with an open lobby. Everything is well maintained and cleaned. The bed even had had towel art, unusual in budget hotels. The room was a good size and the bed was comfortable. Brush up on your Spanish, because the staff speaks little English. A nice, inexpensive hotel - in a great location.

A real maxican hotel runned by a family. It's a budget hotel but the personnel is very friendly and the quality of service and the rooms are very good . They don't speak alot of English but you will manage. One tip just get used to the Mexican ways. The hotel is 50m from the tourist area.

I have used the Hotel Alux for overnight stays in Cancun for many years and always found it a good value and good location when I am traveling by ADO bus. This was my first visit at Alux in Playa del Carmen and pleased with my choice. The location was ideal for my needs since I was traveling by ADO bus and it is very close to the terminal on 20. And while I try to avoid 5th Av., for those interested, it is two blocks away. For me, just about perfect. I found the rooms to be a really excellent value. Everything well maintained and spotlessly cleaned. I don´t recall ever seeing whiter sheets on any bed. I even had towel art, which I don´t often see in budget hotels. The room was very spacious and the bed comfortable. A chair would have been nice. Plenty of electrical outlets and a well lighted room. As some have mentioned, it would have been a bit brighter to have a balcony room but , for the price, no complaints. One thing I will avoid in the future is being given a connecting room. Always noise from connecting rooms and no exception here. Also , as mentioned, it seems to be a family run place with Mom at the front desk and a number of kids playing in the lobby and in front of the hotel. But not noisy so no problem for me. Little English spoken by staff but ok for me--this is Mexico. All very friendly and smiling. If looking for a well locaed budget hotel, I highly recommend.

Very clean, great hot water and water pressure in shower. Pretty bare bones in the room but didn't spend much time in there anyway. Staff very friendly; not much English spoken. Water cooler. A/C. Small bed for two people. Our room was on the ground level; would have preferred higher floor but none available.

Small family owned and operated. Clerk was busy breast feeding baby and taking care of a litter of young ones who roam the bottom floor. No English speaking staff. No breakfast or coffee available. Rooms are not very well cleaned, and provide very little storage. Hair and sand left in the shower from previous guests. Toilet did not get cleaned during our ten day stay. Fecal stains left untouched. Incredibly noisy at all times! Nearby dance clubs, traffic, staff's kids and other guests are heard round the clock. Bring ear plugs. No pool available. Location and price is fine, but there are several other hotels and even hostels that have better amenities at this price range. Will not stay there again.

Stayed here for two weeks. Had to change the room after two nights because of the smell of mould and room had no balcony no view, dark, could hardly open the window, no space for that because of the other building so close. Room was cleaned every day and towels and sheets changed. Hot water on & off, sometimes had to ask for it, but ok. Staff was ok, couldn't speak much english. Location was very good, quiet and close to the action fi you wanted that. Lots of good local and cheap restaurants close by. 5th avenue expensive, have a drink there but eat few blocks away. We payed for the room much more than it was worth, but we had a package holiday trip. Book via internet or wait for the offers. List price was 800 pesos for room no balcony and 1000 with the balcony. And choose definitely room with the balcony !

I was there 2 weeks in February.Really nice staff,every day cleaned room but staff speek a little bit english.Problem with WiFi.Very low signal at room.Shower had hot water and pressure is OK. Close to Qiunta Avenida.Quiet Neighberhoud.


Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour front desk

Hotel Alux Playa del Carmen places you next to Nuestra Senora del Carmen Catholic Church and within a 5-minute walk of Quinta Alegria. This 16-room hotel welcomes guests with conveniences like free in-room WiFi and a 24-hour front desk. Central Square and Yucatek Divers are also a short walk from this Playa del Carmen hotel.


Guests can expect to find free WiFi and TVs with cable channels. Rooms also include free toiletries.

Property features

Guests of Hotel Alux Playa del Carmen have access to free WiFi in public areas. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

83.0% of guests recommend this hotel

Total of 78 reviews