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Barceló Maya Beach - All Inclusive

4.0 out of 5.0

Barceló Maya Beach - All Inclusive

4.0 out of 5.0

Recent guest reviews

Beautiful resort !! We loved the resort & it was amazing how this resort has grown . Definitely will be back !

A beautiful place to stay. The staff was amazing.

nice .............................................................................................................................................................................................

We stayed at Barcelo Maya Beach resort for six night. The property itself was nice and beautiful and well maintained but the hotel room was terrible and outdated something that you wouldn't expect from a property rated at 4.2 stars hotel. When we first arrived at our hotel the check-in process was overwhelmingly time consuming spent probably good 45 minutes just to check-in and get my room keys. Then when we got to our room it was waaaaay outdated and had that terrible old smell that you could still sense it even with ac on. Then we found mold on walls and one bed sheets which is totally an acceptable and one of the bed skirts had old vomitting on it which is gross. Talked to the management about it and nothing was done to fix any of the issues described above.

WE were under the understanding we were booked at the beach, but then were moved on arrival to the tropical. room was nice but musty. resort was large plenty to do, but beach had lots of rocks and seaweed. the dinner alacarte was hard to get , but it always seemed to have open tables when we were in. the staff was lovely and truly worked hard to make it nice for us a big shout out to the colonial buffet wait staff they were exceptional and lily from acitivites was just wonderful.

Very good Hotel, very nice staff my only complaint is Buffet food just ok. Everything else Very Good

They have horrible customer service. We got our needs met, but needed to go through a manager. Their check in and check out procedure was very inefficient. The buffet food is mediocre. Good breakfasts, but lunch and dinner are uninteresting and much of the buffet food was cold as there are not enough heat lamps. The guest services people who make your dinner reservations are inefficient and rude. We were there for over an hour and accomplished little. There was nothing available at all for us except at 5:00 or 10:00 for our entire stay. Again, we went through a manager and got some better reservations.The air conditioning cycled on and off throughout the night. I would wake up hot until it kicked in again. They have a policy to make you leave a signed credit card slip for 500 dollars if anyone is with you who is under 24 years old in case of damages. This is understandable if you are traveling with a bunch of teenagers for spring break, but we were traveling as a family. I found that insulting. The rooms, the beach, the pool, and general layout is terrific. We have been in the area many times and the facilities were the best part of the vacation.

Hotel and pools are very nice! The beach not so much it was stinky and dirty. Food was ok people are very nice and friendly. If beautiful clear beaches is what you are looking for this is not the place for you. If you prefer pools this place is great!

This was our second stay at the Barceló, the last stay was eight years ago. Many of nice upgrades in that time especially the sports bar, mall and mall bar. We stayed at the Beach this time as apposed to staying at the Colonial last time. Pretty well the same rooms and buffet but the main pool area at the Beach was a little quieter, which we liked. Excellent staff, decent food (not 5 star), clean rooms, great beach and friendly bar staff. Had a good time and will most likely return, no notable complaints.

If you stay in any of the 5 resorts at Barcelo Maya, you have access to all the facilities with exception of the Palace. This means many choices of both buffet & specialty restaurants. The specialty restaurants are much better than others we have experienced which were merely a variation on food at the buffets. All were excellent (loved the lamb), & the staff went out of their way to make it a special dining experience. There are pools galore (even a lap pool); smaller versions of water-park attractions for toddlers throughout; & a larger water-park with a wave-rider (extra cost). All pools were very clean. There is a large shopping mall, complete with a sports bar including bowling (extra cost) and mini-golf (free at times); a casino; and even some sort of fright-night room (did not enter the latter two). The shops in the mall are pricey, but vendors will barter at the Mexican market. Best yet is the beach/ocean-- it is expansive with some areas which are rocky (great snorkeling-- even saw turtles not far off the beach); others that are lagoon-like with smooth, white sand & calmer waters. When the winds picked up a bit, it was perfect for Hobie cats & wind surfing (free + free instructor). Also, no wait for kayaks, or water trikes. Lots of water toys-- body boards, snorkel gear; etc for sale in shop very near beach. So much more even for kids to do-- kids club; craft center; climbing wall; trampoline (with spotting device); basketball court; & chess game all near the beach.

Very nice and pleasant staff .Rooms are big and can feet family of 5

Overall excellent resort so much to do excellent shows food the best

My best vacation ever plenty activity to do jet ski snorkeling an many more larger pool with bars buffet all around the property shopping plaza casino theater to enjoy a beautiful show every night

This is actually one of 5 hotels in the Barceló Maya Grand Resort. You have access to 4 of the 5 hotels and all their amenities (the only one you won't have access to is the Palace). That being said each hotel has their own indoor buffet restaurant, a buffet in an open air palapa near the pool and one a la carte restaurant. The buffets are all you can eat and each night there is a different them (Mexican, American, Italian, French, Seafood, etc). The a la carte restaurant at the Maya Beach is called Mexico Lindo and it is a Mexican restaurant. The other hotels a la carte restaurants cover Spanish, Japanese and Mediterranean. The food is very good even at the buffets. The service is incredible. The beach is gorgeous white sand, very clear water. The pools are very nice. The complex boasts a full service spa, a gym, two theaters where they do nightly shows, a disco, a mall with bowling alley, shops, a casino and haunted house, a dolphinarium (you can swim with dolphin for a extra charge) and a water sports center that includes free snorkeling, kayaking, catamarans and water tricycles. Needless to say if you don't want to leave the resort you don't have to. The resort is located near the town of Puerto Aventuras and a great jumping off point to visit Xel-ha water park or Xicaret (both within 30 in drive), Tulum Mayan ruins (also less than 30 minute drive) and several Cenotes within walking distance of the resort. Best vacation I've ever had in my life. Will definitely go back!

Clean rooms close to the pool and the beach. Good food at the restaurants but make reservations early as possible

Lovely hotel a lot of activities..staff are nice n helpful. Enjoyed my stayed my kid loved the pools n barcy club. I went premium I love it

The rooms are not ready for check in time. Front desk is not very efficient, but staff in restaurants and buffet is excellent

My husband and I stayed at barcelo about 6 years ago with a group of friends booked through a travel agent. We enjoyed our time then but it was definitely in need of a little tlc. And honestly, the only thing that drew me back while looking on orbitz was my memories of the beach. It was and remains perfect. This stay I selected the premiere package. It was perfect! Ocean View room, champagne, updated rooms, room service, and comfy beds. This place is completely different from our first stay and we were so surprised.

They have many activities and the buffet is good it's very big hotel

Campus is really nice. There are many different amenities on site: shops, bowling alley, water park, games, outdoor areas and spa/fitness. These all exceeded our expectations. Everything was very clean and well maintained. The indoor staff was very helpful. The drawbacks are: impossible to get good service outside, specifically the pool bartenders seemed irritated if tips were not large enough. Making dinner reservations is awful and took 30 mins for 4 reservations and each had very little availability. The towel process was unnecessarily painful as well.

Carr Chetumal Puerto Juarez Km 266.3 Xpu-Ha QROO

Hotel highlights

  • Free buffet breakfast
  • Free parking
  • Onsite dining
  • Spa

Barceló Maya Beach - All Inclusive is a short stroll from Ecopark Kantun Chi and Cenote Cristalino. This 630-room, 4-star resort has 2 outdoor pools along with a full-service spa and a casino. It's on the beach and also close to Xpu-ha Beach and Bel Air Animal Park.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with satellite channels. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a coffee maker.


Property features

Barceló Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive resort include a water park, a nightclub, and a children's pool.

Room options

Oceanfront Suite Premium Level

King 1 | Full 2 | Sleeps 4

Suite, Oceanfront (Premium Level- Single occupancy)

King 1 | Sleeps 1

Superior Room (Single occupancy)

King 1 | Sleeps 1

Junior Suite Oceanfront Premium Level

King 1 | Full 2 | Sleeps 5

Guest reviews for Barceló Maya Beach - All Inclusive

Everyone (28) Couples (418) Business (1) Family (430) Friends (105) Other (10)
5
Everyone

Beautiful resort !! We loved the resort & it was amazing how this resort has grown . Definitely will be back !

By , from IL on Sep 19, 2018

Review comment responded on Sep 19, 2018

Dear Laura, We would like to thank you for choosing our Barceló Maya Beach hotel for your vacation in La Riviera Maya, as well as for devoting part of your time in assessing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime entertainment program and nightly entertainment. We are glad to know that we were able to meet your expectations. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

5
Everyone

A beautiful place to stay. The staff was amazing.

By , from boston ma on Aug 31, 2018

Review comment responded on Aug 31, 2018

Dear Ki, We would like to thank you for choosing our Barceló Maya Beach hotel for your vacation in La Riviera Maya, as well as for devoting part of your time in assessing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime entertainment program and nightly entertainment. We are glad to know that we were able to meet your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We invite you to enjoy our benefits by signing up for our "my barcelo" program that you can find on our website barcelo.com. We appreciate that you extend your comments and opinion about your stay in other massive social networks. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

5
Everyone

nice .............................................................................................................................................................................................

By on Jul 29, 2018

Review comment responded on Aug 5, 2018

Dear guest, We would like to thank you for choosing our Barceló Maya Beach hotel for your vacation in La Riviera Maya, as well as for devoting part of your time in assessing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and nightly entertainment proman. We invite you to enjoy our benefits by signing up for our "my barcelo" program that you can find on our website barcelo.com. We appreciate that you extend your comments and opinion about your stay in other massive social networks. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. regards

2

nice beach but hotel room was terrible

Everyone

We stayed at Barcelo Maya Beach resort for six night. The property itself was nice and beautiful and well maintained but the hotel room was terrible and outdated something that you wouldn't expect from a property rated at 4.2 stars hotel. When we first arrived at our hotel the check-in process was overwhelmingly time consuming spent probably good 45 minutes just to check-in and get my room keys. Then when we got to our room it was waaaaay outdated and had that terrible old smell that you could still sense it even with ac on. Then we found mold on walls and one bed sheets which is totally an acceptable and one of the bed skirts had old vomitting on it which is gross. Talked to the management about it and nothing was done to fix any of the issues described above.

By , from Seattle, WA on Jul 17, 2018

Review comment responded on Jul 19, 2018

Dear Drey, We would like to thank you for choosing our Barceló Maya Beach hotel for your vacation in La Riviera Maya, as well as for devoting part of your time in assessing and commenting your experience with us. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also lament seeing the photographic evidence you have provided to support the information and would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards

2
Everyone

WE were under the understanding we were booked at the beach, but then were moved on arrival to the tropical. room was nice but musty. resort was large plenty to do, but beach had lots of rocks and seaweed. the dinner alacarte was hard to get , but it always seemed to have open tables when we were in. the staff was lovely and truly worked hard to make it nice for us a big shout out to the colonial buffet wait staff they were exceptional and lily from acitivites was just wonderful.

By on Jun 30, 2018

Review comment responded on Jun 30, 2018

Dear Anonymous, first of all, we would like to thank you for choosing Barceló Maya Beach for your vacation. Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We would like to inform you that, although we are a resort with 5 hotels, we operate as a single lobby and when you make the reservation, at the time of confirmation you are informed that depending on the availability of rooms, the reservation can be moved from one hotel to another. We certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards

4

very good hotel

Everyone

Very good Hotel, very nice staff my only complaint is Buffet food just ok. Everything else Very Good

By , from Palm Beach Gardens on Jun 23, 2018

Review comment responded on Jun 23, 2018

Dear Edwin, First of all, we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in La Riviera Maya, as well as for devoting part of your time to assessing your experience with us. We are sorry to read that our buffet offer did not meet your expectations, our professional Chefs strive to impress our guests with high standards and the possibility to savor the best of our local cuisine as well as a great selection of international delights. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Regards

3
Everyone

They have horrible customer service. We got our needs met, but needed to go through a manager. Their check in and check out procedure was very inefficient. The buffet food is mediocre. Good breakfasts, but lunch and dinner are uninteresting and much of the buffet food was cold as there are not enough heat lamps. The guest services people who make your dinner reservations are inefficient and rude. We were there for over an hour and accomplished little. There was nothing available at all for us except at 5:00 or 10:00 for our entire stay. Again, we went through a manager and got some better reservations.The air conditioning cycled on and off throughout the night. I would wake up hot until it kicked in again. They have a policy to make you leave a signed credit card slip for 500 dollars if anyone is with you who is under 24 years old in case of damages. This is understandable if you are traveling with a bunch of teenagers for spring break, but we were traveling as a family. I found that insulting. The rooms, the beach, the pool, and general layout is terrific. We have been in the area many times and the facilities were the best part of the vacation.

By on Mar 18, 2018

Review comment responded on Mar 29, 2018

Dear anonymous, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Regards

4

nice hotel and pools

Everyone

Hotel and pools are very nice! The beach not so much it was stinky and dirty. Food was ok people are very nice and friendly. If beautiful clear beaches is what you are looking for this is not the place for you. If you prefer pools this place is great!

By , from muskegon mi on Mar 16, 2018

Review comment responded on Mar 29, 2018

Dear Heidi, Firstly we would like to thank you for choosing our Barceló Maya Beach hotel for your holidays in the Riviera Maya and for the review you shared, all of your kind words about your stay with us are great to hear. Regards

4

nice hotel, great bang for your buck.

Everyone

This was our second stay at the Barceló, the last stay was eight years ago. Many of nice upgrades in that time especially the sports bar, mall and mall bar. We stayed at the Beach this time as apposed to staying at the Colonial last time. Pretty well the same rooms and buffet but the main pool area at the Beach was a little quieter, which we liked. Excellent staff, decent food (not 5 star), clean rooms, great beach and friendly bar staff. Had a good time and will most likely return, no notable complaints.

By , from Sault Ste. Marie, Ontario, Canada on Mar 6, 2018

Review comment responded on Mar 8, 2018

Dear Thomas, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Regards

5

huge resort / very well maintained / lots to do

Families

If you stay in any of the 5 resorts at Barcelo Maya, you have access to all the facilities with exception of the Palace. This means many choices of both buffet & specialty restaurants. The specialty restaurants are much better than others we have experienced which were merely a variation on food at the buffets. All were excellent (loved the lamb), & the staff went out of their way to make it a special dining experience. There are pools galore (even a lap pool); smaller versions of water-park attractions for toddlers throughout; & a larger water-park with a wave-rider (extra cost). All pools were very clean. There is a large shopping mall, complete with a sports bar including bowling (extra cost) and mini-golf (free at times); a casino; and even some sort of fright-night room (did not enter the latter two). The shops in the mall are pricey, but vendors will barter at the Mexican market. Best yet is the beach/ocean-- it is expansive with some areas which are rocky (great snorkeling-- even saw turtles not far off the beach); others that are lagoon-like with smooth, white sand & calmer waters. When the winds picked up a bit, it was perfect for Hobie cats & wind surfing (free + free instructor). Also, no wait for kayaks, or water trikes. Lots of water toys-- body boards, snorkel gear; etc for sale in shop very near beach. So much more even for kids to do-- kids club; craft center; climbing wall; trampoline (with spotting device); basketball court; & chess game all near the beach.

By , from Pittsburgh on Dec 9, 2017

Review comment responded on Dec 10, 2017

Dear Mark, We would like to thank you for your preference in selecting our Barceló Maya Beach hotel for your holidays in Playa del Carmen, as well as for taking the time to tell us about your recent experience among us and we look forward to serving you again in the future. Regards