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Barceló Maya Beach - All Inclusive

4.0 out of 5.0

Barceló Maya Beach - All Inclusive

4.0 out of 5.0

Recent guest reviews

Very nice hotel. Would stay there again. The beach is beautiful! The staff went above and beyond to make our vacation unforgettable

Fliys on the food - disgusting all over never again

Beach was nice. Staff was horrible. Room was dated. Food was awful.

Barceló is a huge resort so there is a lot to do and there is even a shopping mall in the resort. The downside of the bigness of the resort is that it can take 15 minutes to get from one side to the other but we enjoyed walking around the resort. The beach is a little rocky but we had a great time swimming and jumping over the small waves. There is a pier that you can jump off and the kids really enjoyed that. The buffet food was good but we couldn't eat at the sit down restaurants because there were no reservations available. This would be my biggest complaint. Everyone got sick of the buffet after a while and we probably won't come back to this resort because it was so hard to get reservation for the sit down restaurants. There were lots of nice pools and they weren't very busy but the water was cold for us and there was no hot tubs. Next time I will stay at a resort that has a hot tub. There were plenty of chairs at the pool and we didn't have a hard time getting chairs for everyone. When we wanted to go mini-golfing we had to wait an hour because they had run out of balls so we gave up on mini-golfing. The shows were mediocre and similar to other resorts I have been at. I liked that the theater was outside and covered. The Christmas lights and decorations were beautiful and we loved walking around the resort at night and taking pictures with all the lit up trees.

The beach is beautiful. The food was not good and it was a struggle to find something to eat. Very ethnic while we are used to all-inclusives with American food. The hotel staff was very friendly. Beds were very uncomfortable and no wash clothes. I had to ask for them every day. Our room was fairly clean but definitely older and could use an update.

The property is nice, very clean, close to the beach, friendly personal, very good food.

Beautiful resort !! We loved the resort & it was amazing how this resort has grown . Definitely will be back !

A beautiful place to stay. The staff was amazing.

nice .............................................................................................................................................................................................

We stayed at Barcelo Maya Beach resort for six night. The property itself was nice and beautiful and well maintained but the hotel room was terrible and outdated something that you wouldn't expect from a property rated at 4.2 stars hotel. When we first arrived at our hotel the check-in process was overwhelmingly time consuming spent probably good 45 minutes just to check-in and get my room keys. Then when we got to our room it was waaaaay outdated and had that terrible old smell that you could still sense it even with ac on. Then we found mold on walls and one bed sheets which is totally an acceptable and one of the bed skirts had old vomitting on it which is gross. Talked to the management about it and nothing was done to fix any of the issues described above.

WE were under the understanding we were booked at the beach, but then were moved on arrival to the tropical. room was nice but musty. resort was large plenty to do, but beach had lots of rocks and seaweed. the dinner alacarte was hard to get , but it always seemed to have open tables when we were in. the staff was lovely and truly worked hard to make it nice for us a big shout out to the colonial buffet wait staff they were exceptional and lily from acitivites was just wonderful.

Very good Hotel, very nice staff my only complaint is Buffet food just ok. Everything else Very Good

They have horrible customer service. We got our needs met, but needed to go through a manager. Their check in and check out procedure was very inefficient. The buffet food is mediocre. Good breakfasts, but lunch and dinner are uninteresting and much of the buffet food was cold as there are not enough heat lamps. The guest services people who make your dinner reservations are inefficient and rude. We were there for over an hour and accomplished little. There was nothing available at all for us except at 5:00 or 10:00 for our entire stay. Again, we went through a manager and got some better reservations.The air conditioning cycled on and off throughout the night. I would wake up hot until it kicked in again. They have a policy to make you leave a signed credit card slip for 500 dollars if anyone is with you who is under 24 years old in case of damages. This is understandable if you are traveling with a bunch of teenagers for spring break, but we were traveling as a family. I found that insulting. The rooms, the beach, the pool, and general layout is terrific. We have been in the area many times and the facilities were the best part of the vacation.

Hotel and pools are very nice! The beach not so much it was stinky and dirty. Food was ok people are very nice and friendly. If beautiful clear beaches is what you are looking for this is not the place for you. If you prefer pools this place is great!

This was our second stay at the Barceló, the last stay was eight years ago. Many of nice upgrades in that time especially the sports bar, mall and mall bar. We stayed at the Beach this time as apposed to staying at the Colonial last time. Pretty well the same rooms and buffet but the main pool area at the Beach was a little quieter, which we liked. Excellent staff, decent food (not 5 star), clean rooms, great beach and friendly bar staff. Had a good time and will most likely return, no notable complaints.

If you stay in any of the 5 resorts at Barcelo Maya, you have access to all the facilities with exception of the Palace. This means many choices of both buffet & specialty restaurants. The specialty restaurants are much better than others we have experienced which were merely a variation on food at the buffets. All were excellent (loved the lamb), & the staff went out of their way to make it a special dining experience. There are pools galore (even a lap pool); smaller versions of water-park attractions for toddlers throughout; & a larger water-park with a wave-rider (extra cost). All pools were very clean. There is a large shopping mall, complete with a sports bar including bowling (extra cost) and mini-golf (free at times); a casino; and even some sort of fright-night room (did not enter the latter two). The shops in the mall are pricey, but vendors will barter at the Mexican market. Best yet is the beach/ocean-- it is expansive with some areas which are rocky (great snorkeling-- even saw turtles not far off the beach); others that are lagoon-like with smooth, white sand & calmer waters. When the winds picked up a bit, it was perfect for Hobie cats & wind surfing (free + free instructor). Also, no wait for kayaks, or water trikes. Lots of water toys-- body boards, snorkel gear; etc for sale in shop very near beach. So much more even for kids to do-- kids club; craft center; climbing wall; trampoline (with spotting device); basketball court; & chess game all near the beach.

Very nice and pleasant staff .Rooms are big and can feet family of 5

Overall excellent resort so much to do excellent shows food the best

My best vacation ever plenty activity to do jet ski snorkeling an many more larger pool with bars buffet all around the property shopping plaza casino theater to enjoy a beautiful show every night

Carr Chetumal Puerto Juarez Km 266.3 Xpu-Ha QROO

Hotel highlights

  • Free buffet breakfast
  • Free parking
  • Onsite dining
  • Spa

Barceló Maya Beach - All Inclusive places you within a 15-minute drive of popular attractions such as Xpu-ha Beach and Dolphin Discovery. This 630-room, 4-star property has 2 outdoor pools along with a full-service spa and a casino. It's on the beach and also close to Ecopark Kantun Chi and Cenote Cristalino.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 10:30 AM. Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with satellite channels. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a coffee maker.


Property features

Barceló Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Oceanfront Suite Premium Level

King 1 | Full 2 | Sleeps 4

Suite, Oceanfront (Premium Level- Single occupancy)

King 1 | Sleeps 1

Superior Room (Single occupancy)

King 1 | Sleeps 1

Junior Suite Oceanfront Premium Level

King 1 | Full 2 | Sleeps 5

Guest reviews for Barceló Maya Beach - All Inclusive

Everyone (35) Couples (418) Business (1) Family (430) Friends (105) Other (10)
5
Everyone

Very nice hotel. Would stay there again. The beach is beautiful! The staff went above and beyond to make our vacation unforgettable

By on Feb 1, 2019

Review comment responded on Feb 4, 2019

Dear Guest, The entire Barceló Maya Beach Staff and I are very honored by such a wonderful review! We are delighted to read that you had a great time and enjoyed our kind full service. It was a real pleasure welcoming you and we already look forward to your next visit. Warm Regards, José Luis Serratos Sub Director Barceló Maya Beach

2
Everyone

Fliys on the food - disgusting all over never again

By on Jan 17, 2019

Review comment responded on Jan 21, 2019

Dear Guest, It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies. We encourage our guests to provide us with their feedback in regards of our services during their stay in order for us to be able to offer them the best memories and experiences of their holidays with us. Therefore we appreciate your kind remarks and be certain that your comments will not be overlooked. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Warm Regards,

1
Everyone

Beach was nice. Staff was horrible. Room was dated. Food was awful.

By on Jan 16, 2019

Review comment responded on Jan 21, 2019

Dear Guest, First of all thank you for visiting our hotel and for sharing your point of view. Regarding the situation described, we are sorry that we have not exceeded your expectations and disappointment with some services we offer; accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.

5
Everyone

By on Jan 8, 2019

Review comment responded on Jan 8, 2019

Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards,

4
Everyone

Barceló is a huge resort so there is a lot to do and there is even a shopping mall in the resort. The downside of the bigness of the resort is that it can take 15 minutes to get from one side to the other but we enjoyed walking around the resort. The beach is a little rocky but we had a great time swimming and jumping over the small waves. There is a pier that you can jump off and the kids really enjoyed that. The buffet food was good but we couldn't eat at the sit down restaurants because there were no reservations available. This would be my biggest complaint. Everyone got sick of the buffet after a while and we probably won't come back to this resort because it was so hard to get reservation for the sit down restaurants. There were lots of nice pools and they weren't very busy but the water was cold for us and there was no hot tubs. Next time I will stay at a resort that has a hot tub. There were plenty of chairs at the pool and we didn't have a hard time getting chairs for everyone. When we wanted to go mini-golfing we had to wait an hour because they had run out of balls so we gave up on mini-golfing. The shows were mediocre and similar to other resorts I have been at. I liked that the theater was outside and covered. The Christmas lights and decorations were beautiful and we loved walking around the resort at night and taking pictures with all the lit up trees.

By on Jan 3, 2019

Review comment responded on Jan 4, 2019

Dear Guest, We thank you for letting us know your perception. Our goal is to work and improve every day to be the popular family resort that has been appreciated by thousand of guests and we appreciate every comment to make our services better. The management staff would like to extend our sincerest apologies for the inconvenience you experienced during your stay. We take this as a valuable information from our guests so we can better serve you in the future. We are looking forward to the pleasure of welcoming you again at our resort. Best Regards,

3
Everyone

The beach is beautiful. The food was not good and it was a struggle to find something to eat. Very ethnic while we are used to all-inclusives with American food. The hotel staff was very friendly. Beds were very uncomfortable and no wash clothes. I had to ask for them every day. Our room was fairly clean but definitely older and could use an update.

By on Dec 28, 2018

Review comment responded on Jan 1, 2019

Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We sincerely regret reading that your stay was not as pleasant as it should have been, there seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circunstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments. We sincerely look forward to welcome you back on a future occasion, ensuring you in advance of our utmost commitment to make your next holiday experience an unforgettable one for all the right reasons. Kind Regards,

4
Everyone

The property is nice, very clean, close to the beach, friendly personal, very good food.

By on Dec 18, 2018

Review comment responded on Dec 20, 2018

Dear Guest, "It was very kind of you to take the time to write such a lovely review of your visit to Barceló Maya Beach. We are delighted that you enjoyed your stay and appreciate your wonderful comments regarding our service, location and rooms. The Barceló Maya Beach staff, truly look forward to welcoming you back in the near future. Yours Truly, José Luis Serratos Sub Director Barceló Maya Beach

5
Everyone

Beautiful resort !! We loved the resort & it was amazing how this resort has grown . Definitely will be back !

By , from IL on Sep 19, 2018

Review comment responded on Sep 19, 2018

Dear Laura, We would like to thank you for choosing our Barceló Maya Beach hotel for your vacation in La Riviera Maya, as well as for devoting part of your time in assessing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime entertainment program and nightly entertainment. We are glad to know that we were able to meet your expectations. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

5
Everyone

A beautiful place to stay. The staff was amazing.

By , from boston ma on Aug 31, 2018

Review comment responded on Aug 31, 2018

Dear Ki, We would like to thank you for choosing our Barceló Maya Beach hotel for your vacation in La Riviera Maya, as well as for devoting part of your time in assessing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime entertainment program and nightly entertainment. We are glad to know that we were able to meet your expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We invite you to enjoy our benefits by signing up for our "my barcelo" program that you can find on our website barcelo.com. We appreciate that you extend your comments and opinion about your stay in other massive social networks. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

5
Everyone

nice .............................................................................................................................................................................................

By on Jul 29, 2018

Review comment responded on Aug 5, 2018

Dear guest, We would like to thank you for choosing our Barceló Maya Beach hotel for your vacation in La Riviera Maya, as well as for devoting part of your time in assessing and commenting your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the daytime and nightly entertainment proman. We invite you to enjoy our benefits by signing up for our "my barcelo" program that you can find on our website barcelo.com. We appreciate that you extend your comments and opinion about your stay in other massive social networks. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. regards