Awesome location being downtown in the financial district near the metro. Allowed us to get to several destination in a matter of minutes. Hotel staff was wonderful but there were a couple of trainees at the front desk that didn't appear to know what they were doing but I chalked it up to being new. ...
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This hotel is centrally located with the metro stop just 2 minutes walk away. There are restaurants right outside the door as well. This is a budget hotel, no frills. Great place to stay if you are touring Dubai or are there on a business trip where most of your time is spent out of the hotel, in addition it is connected to the convention center. They do have buffet breakfast that runs around $15 (USD) per day. The buffet is fine with omelet station as well as set items daily. The menu changes little from day to day. The least desirable thing about the buffet is they set the cheese plate out too early so the cheese gets hard even eating at 7am (buffet open at 630) the cheese was already hard.
Arriving at the hotel we were really excited as it was a big upgrade from the hotel we stayed the previous night. Everything looked great. The biggest problem of the hotel is that they were very unorganized. We arrived and had two separate rooms booked. The staff said the rooms were not ready although it was almost 4pm and check in started at 3pm! She then said we could "share" a room now and she would later give us the other room and an upgrade. Well almost two hours later my friend got into his room. As we left for the night, he forgot something and had to go back to his room. As he was going down the hall he saw someone else going into his room, then came back out. The staff had double booked his room! Someone else had a card that opened his room. This was a serious problem and we went to the front desk and complained. They finally had to call the manager. Someone screwed up and they tried to say since they upgraded him that room was showing empty, however it was not the upgraded room! After about 30 minutes of being very upset my friend was offered the upgraded room when he would return later that evening! This affected me as well since his bags were in my room and we had to share for a while. This was very annoying and pretty bad. Overall though, the hotel is pretty good and I would probably come back assuming they don't screw it up.
Great service and a nice hotel, very helpful bell desk and good breakfast buffet
Overall experience is excellent. Staffers were friendly, Executive lounge is good, and business center is nice, except its internet speed was slow.