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Recent guest reviews

The staff always greeted you with respect and often even recalled your name and talked with you like a friend. Most impressive

The concierge service was fantastic; however the service received from the front desk on several occasions was less than desirable. At check-in and checkout, I waited for almost 10 minutes to be acknowledged and assisted. We received excellent service whenever we called the guest services line which almost seemed daily to request face towels which were only provided upon request. We did not use any of the amenities in the hotel other than the Feast for breakfast twice and dinner once. The food was good. Be sure you check what time the buffet begins and ends daily because the hotel book states “6:30am-1am.” We went to breakfast one morning at 10:24am because we wanted to eat before going on an 11:45am tour. The cashier did not tell us that breakfast ended at 10:30am, tables were dirty all over the restaurant which made it difficult to find a place to sit, utensils were removed from the buffet about 10:40am and the food removed about 10:50am. We did speak to the restaurant manager about the situation and walked out of the restaurant by 11am with a refund. The location was ok, taxis were readily available but if you’re looking for a hotel in the heart of downtown this isn’t it. The hotel was about 10-20 minutes (15-50 DHS) from most places we went. We found out on our last day that the hotel has luxury taxis available versus the regular city taxi. To make our stay more comfortable we chose 2 rooms to accommodate our family for 7 nights.

Perfect location, staff was super friendly and make sure my stay was comfortable and fun

Everything was extremely nice. The staff was extremely professional and helpful.

You can watch tv from the bathroom tub . The room was spacious

I wish there was a bigger pool . The hotel staff are friendly and helpful

The location is perfect. What I didn't like is you have to pay Road Toll as the property is located on Shaikh Sayed St.

This was my second time staying at the Sheraton Grand and it was awesome!

Professional staff... nice hotel... great restaurants and lovely rooftop..

If I can give 10 stars to this hotel I would do , they did a great job with me and my friend .

By far the best hotel experience I have had in my life. The hotel staff was amazing. They helped me find my phone that I left in a taxi. AMAR was especially friendly and always helping and asking if he could help with anything. Room service was to die for. Every selection was excellent. There is literally nothing that I could say bad about my experience. The location was excellent as well. I will definitely be back soon. There is no vacation better than one that makes you feel like you're at home. Thank you so much!

GOOD LOCATION WITHIN THE CITY, MODERN SUITES, VERY PROFESSIONAL STAFF

Nice, close to Dubai mall and metro, not too far from international airport

Excellent hotel, located near to metro and Dubai mall.

The best experience. Very clean and organized hotel. Very delicious food. Very polite people. All people they work there very helpful and patient. Excellent service. Decently I will go back and suggested every body to go there.

This hotel was very clean and beautiful, the staff was very knowledgeable and friendly and helpful in every way possible. This is my second time staying in this hotel and they impress me more each time. This hotel is highly recommended. It is also in close proximity to the metro station and a lot of great food places. 10 thumbs up for this really great hotel. Looking forward to going back there next year.

3 Sheikh Zayed Road Dubai

Hotel highlights

  • Walking distance to Dubai International Convention and Exhibition Centre and Dubai World Trade Centre
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in Trade Center within a short walk of Dubai World Trade Centre, Sheraton Grand Hotel, Dubai is within a few miles (5 km) of other popular sights such as Dubai Mall. This 5-star hotel has 654 guestrooms and offers conveniences like 4 restaurants, a full-service spa, and an outdoor pool.


Dining

There are multiple options for onsite dining with 4 restaurants, including Feast, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:00 AM to 10:30 AM.


Rooms

All of Sheraton Grand Hotel, Dubai's 654 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect wired Internet, free WiFi, and 42-inch LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Other amenities include free bottled water, laptop-compatible safes, and phones.


Property features

Guests of Sheraton Grand Hotel, Dubai enjoy a full-service spa, an outdoor pool, and a children's pool. Free valet and self parking are available, and there's also limo/town car service. The 24-hour front desk has staff standing by to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a 24-hour fitness center, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed, Non Smoking, View

1 King Bed | Sleeps 3

Deluxe Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 3

Room, 1 Double Bed, Non Smoking, View (Skyline View)

1 Double Bed | Sleeps 7

Club Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 3

Guest reviews for Sheraton Grand Hotel, Dubai

Everyone (21) Couples (2) Family (3)
5
Everyone

The staff always greeted you with respect and often even recalled your name and talked with you like a friend. Most impressive

By , from Ho Chi Minh City on Feb 17, 2020

Review comment responded on Feb 18, 2020

Dear valued guest, Thank you for giving us a perfect rating. Please rest assured your valuable feedback will be shared with the team. We look forward to welcoming you back again soon. Kind regards, General Manager

4
Everyone

By on Feb 12, 2020

Review comment responded on Feb 18, 2020

Dear valued guest, Thank you for rating us. We look forward to welcoming you back again soon. Kind regards, General Manager Sheraton Grand Hotel, Dubai

3
Family

The concierge service was fantastic; however the service received from the front desk on several occasions was less than desirable. At check-in and checkout, I waited for almost 10 minutes to be acknowledged and assisted. We received excellent service whenever we called the guest services line which almost seemed daily to request face towels which were only provided upon request. We did not use any of the amenities in the hotel other than the Feast for breakfast twice and dinner once. The food was good. Be sure you check what time the buffet begins and ends daily because the hotel book states “6:30am-1am.” We went to breakfast one morning at 10:24am because we wanted to eat before going on an 11:45am tour. The cashier did not tell us that breakfast ended at 10:30am, tables were dirty all over the restaurant which made it difficult to find a place to sit, utensils were removed from the buffet about 10:40am and the food removed about 10:50am. We did speak to the restaurant manager about the situation and walked out of the restaurant by 11am with a refund. The location was ok, taxis were readily available but if you’re looking for a hotel in the heart of downtown this isn’t it. The hotel was about 10-20 minutes (15-50 DHS) from most places we went. We found out on our last day that the hotel has luxury taxis available versus the regular city taxi. To make our stay more comfortable we chose 2 rooms to accommodate our family for 7 nights.

By on Dec 29, 2019

Review comment responded on Jan 26, 2020

Dear valued guest, I would like to thank you for staying with us and sharing your experience. Please accept our sincere apologies for the inconveniences experienced during your stay. Our guest's satisfaction is a key priority for our hotel and I am very sorry that we fell short of your expectations. Kindly rest assured that your comments have been shared with the management team in an effort to improve our service and to make sure this remains an isolated issued. We hope to have an opportunity to better your experience with us. Whenever travels bring you back to Dubai, we will make sure your next stay will be an unforgettable and memorable one. Kind regards, General Manager Sheraton Grand Hotel, Dubai

5
Family with small children Family

Perfect location, staff was super friendly and make sure my stay was comfortable and fun

By on Nov 13, 2019

Review comment responded on Nov 14, 2019

Dear valued guest, Thank you for giving us a perfect rating. We are delighted to know you had a wonderful stay at the hotel and you loved our location and service provided by our associates. We look forward to your next visit. Kind regards, General Manager Sheraton Grand Hotel, Dubai

5
Everyone

Everything was extremely nice. The staff was extremely professional and helpful.

By on Oct 30, 2019

Review comment responded on Oct 31, 2019

Dear valued guest, Thank you for taking time to write us a review. We are delighted to know you had a perfect stay and you loved the overall experience. Please rest assured your feedback will be shared with the team, they will be delighted to hear it. We look forward to your next visit! Kind regards, General Manager Sheraton Grand Hotel, Dubai

4
Everyone

By on Oct 23, 2019

Review comment responded on Oct 31, 2019

Dear valued guest, Thank you for rating us. We look forward to welcoming you back again soon! Kind regards, General Manager Sheraton Grand Hotel, Dubai

5
Partner Couples

You can watch tv from the bathroom tub . The room was spacious

By on Sep 28, 2019

Review comment responded on Oct 3, 2019

Dear valued guest, Thank you for taking time to write us a review. We are delighted to know you had a perfect stay and you loved the entire experience. We look forward to welcoming you back again soon! Kind regards, General Manager Sheraton Grand Hotel, Dubai

5
Partner Couples

I wish there was a bigger pool . The hotel staff are friendly and helpful

By on Sep 25, 2019

Review comment responded on Oct 3, 2019

Dear valued guest, Thank you for taking time to write us a review. We are delighted to know you had a perfect stay and you loved the entire experience. We look forward to welcoming you back again soon! Kind regards, General Manager Sheraton Grand Hotel, Dubai

4
Everyone

The location is perfect. What I didn't like is you have to pay Road Toll as the property is located on Shaikh Sayed St.

By on Jun 10, 2019

Review comment responded on Jun 17, 2019

Dear valued guest, Thank you for taking time to give us your rating.. We are glad to know you had a fantastic stay at the hotel and you loved our location. We look forward to welcoming you back again soon! Kind regards, General Manager Sheraton Grand Hotel, Dubai

5
Everyone

This was my second time staying at the Sheraton Grand and it was awesome!

By , from Maryland USA on Mar 22, 2019

Review comment responded on Mar 28, 2019

Dear valued guest, Thank you for taking time to give us a review and a perfect rating. We would love to welcome you back again for another amazing experience! Kind regards, General Manager Sheraton Grand Hotel, Dubai

Sheraton Grand Hotel, Dubai

3 Sheikh Zayed Road, Dubai,
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