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Recent guest reviews

Super helpful staff. Bell service is awesome. These guys will do everything for you

It was really nice clean as 7 star customer service

Excellent service. Got an early check in and even room upgrade. Front desk and concierge could not have been nicer or more helpful

Great location and excellent service. Hotel is clean and amenities are fantastic. Close to Dubai mall and Burj Kalifa. Transportation to and from to any place to Dubai is very convenient by car. Taxis are available round the click. Staff will help you to arrange transportation. Just ask. Train station is next door too. There is 24 hr restaurant next door. Mall is 15 minute walk through the walk way well lighted and extremely safe. So many restaurants and 2 great food courts in the mall. Mall open 10 am to 12 mid night. Every kind of food in the world is available. Very reasonable price. Dubai perhaps the safest city in the world. Almost zero crime. Over all excellent

Great spot next to the mall and close to the Burj. Would stay again.

One word “Awesome” to explain our stay at this Sofitel Hotel.

Walk to the Dubai mall, partial view of the Burj Khalifa. One of the best Spas I have experienced

Great location. Dubai Mall across the street. In addition to mega shopping, the mall provides an air condition path to the Burj Khalifa, Dubai Aquarium, and the Armani restaurant. Great staff, tremendously large swimming pool, and no-charge valet parking. Small downside, we had a premiere suite (on the 21st floor), and even with these accommodations, there weren't enough readily available electrical outlets to charge portable devices.

Free breakfast with my hotel package which made my trip much more convenience at Dubai.

Not a good experience. Not happy about it at all.

We were in Dubai in December so the weather was pleasant. The Dubai Mall was a convenient 10-15 minute walk from the hotel, only 1-2 minutes of which was outside. As soon as you enter the metro there is a bridge with a series of automated walkways all the way to the mall. Upon check-in we we're given a free upgrade with a view of the Burj Khalifa.

Friendly staff, clean rooms and restaurants. Convenient to shopping and sightseeing.

The hotel is across the street from the Dubai Mall Metro station from which you can walk (or ride the conveyer belts) in air conditioned comfort to the world's largest mall or take the Metro to other parts of Dubai. The only problem we had was finding the hotel by car which is a bit tricky and our rental car GPS did not help, but when we come next time we will not bother to rent a car as it is not needed.

Sofitel hotel is excellent and it's staff are very professional, friendly and they have to me a great customer service

Hotel nice and quiet good location near Metro walk from hotel 15 min to 20 mins to center The Dubai Mall late check out after I had enough time enjoy swimming pool

Fantastic restaurants with a wide variety of options. Pool area very nice with excellent service and delicious cocktails!

Short but lovely stay. Had dinner in the Japanese restaurant. this is the third time having dinner there and it was outstanding.

Sheihk Zayed Road Dubai

Hotel highlights

  • Walking distance to Burj Khalifa and Dubai Opera
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Onsite dining

Located in Downtown Dubai, Sofitel Dubai Downtown is a leisurely stroll from popular sights such as Emaar Square and Burj Khalifa. This 350-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 5 restaurants. It's connected to a shopping center in central Dubai and also close to Dubai Opera and Dubai Mall.


Dining

There are multiple options for onsite dining with 5 restaurants, including Les Cuisines, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 350 individually furnished accommodations feature sitting areas. 40-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, espresso makers, and free newspapers.


Property features

Guests of Sofitel Dubai Downtown have access to a full-service spa, 2 outdoor pools, and a fitness center. There's free valet parking and a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Luxury Twin Room

2 Twin Beds | Sleeps 2

Luxury Room, 1 King Bed, Business Lounge Access (Burj Khalifa View)

1 King Bed | Sleeps 3

Luxury Room, 1 King Bed (Burj Khalifa View)

1 King Bed | Sleeps 3

Luxury Twin Room, Business Lounge Access (Burj Khalifa View)

2 Twin Beds | Sleeps 2

Guest reviews for Sofitel Dubai Downtown

Everyone (18) Couples (1) Family (3)
4
Everyone

By on Mar 4, 2020

5
Family Friends

Super helpful staff. Bell service is awesome. These guys will do everything for you

By on Dec 3, 2019

Review comment responded on Feb 1, 2020

Bonjour from Sofitel Dubai Downtown! We are delighted to have selected our hotel. Hence we appreciate the positive feed -back our aim is to make feel that you belong and feel appreciated each moment you are with us Looking forward to welcome you again in Sofitel Downtown,

5
Everyone

By on Nov 29, 2019

5
Family with small children

It was really nice clean as 7 star customer service

By on Oct 25, 2019

5
Family Partner Couples

Excellent service. Got an early check in and even room upgrade. Front desk and concierge could not have been nicer or more helpful

By on Jun 23, 2019

Review comment responded on Jul 2, 2019

Dear Guest, we are truly delighted to read your wonderful feedback highlighting our quality of service. Thank you and we look forward to the pleasure of having you back in the near future.

5
Everyone

By on Mar 25, 2019

Review comment responded on Apr 3, 2019

Dear Guest, appreciate you for taking the time to post a review and for choosing to stay with us. We hope to welcome you again in the near future.

5
Family

Great location and excellent service. Hotel is clean and amenities are fantastic. Close to Dubai mall and Burj Kalifa. Transportation to and from to any place to Dubai is very convenient by car. Taxis are available round the click. Staff will help you to arrange transportation. Just ask. Train station is next door too. There is 24 hr restaurant next door. Mall is 15 minute walk through the walk way well lighted and extremely safe. So many restaurants and 2 great food courts in the mall. Mall open 10 am to 12 mid night. Every kind of food in the world is available. Very reasonable price. Dubai perhaps the safest city in the world. Almost zero crime. Over all excellent

By on Mar 2, 2019

Review comment responded on Mar 18, 2019

Dear Guest, thank you for taking the time to leave a wonderful review. We're thrilled to hear that you enjoyed our convenient location and the quality of staff service.

5
Everyone

Great spot next to the mall and close to the Burj. Would stay again.

By , from Medina wa on Nov 29, 2018

Review comment responded on Dec 11, 2018

Dear Guest, Thank you for your amazing feedback that makes us happy. We are looking forward to welcoming you back at Sofitel Dubai Downtown with unforgettable experience. Sincerely, Your Sofitel Dubai Downtown Team

5
Everyone

One word “Awesome” to explain our stay at this Sofitel Hotel.

By , from Chicago, IL on Sep 9, 2018

Review comment responded on Sep 10, 2018

Dear Guest, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team

5
Everyone

Walk to the Dubai mall, partial view of the Burj Khalifa. One of the best Spas I have experienced

By on Aug 16, 2018

Review comment responded on Aug 25, 2018

Dear Guest, Thank you for staying at Sofitel Dubai Downtown and for highly recommending the hotel. We are truly glad to hear that you were satisfied with your overall experience. Cant wait to have you back. Sincerely, Your Sofitel Dubai Downtown Team

Sofitel Dubai Downtown

Sheihk Zayed Road, Dubai,
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