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Recent guest reviews

Excellent service. Got an early check in and even room upgrade. Front desk and concierge could not have been nicer or more helpful

Great location and excellent service. Hotel is clean and amenities are fantastic. Close to Dubai mall and Burj Kalifa. Transportation to and from to any place to Dubai is very convenient by car. Taxis are available round the click. Staff will help you to arrange transportation. Just ask. Train station is next door too. There is 24 hr restaurant next door. Mall is 15 minute walk through the walk way well lighted and extremely safe. So many restaurants and 2 great food courts in the mall. Mall open 10 am to 12 mid night. Every kind of food in the world is available. Very reasonable price. Dubai perhaps the safest city in the world. Almost zero crime. Over all excellent

Great spot next to the mall and close to the Burj. Would stay again.

One word “Awesome” to explain our stay at this Sofitel Hotel.

Walk to the Dubai mall, partial view of the Burj Khalifa. One of the best Spas I have experienced

Great location. Dubai Mall across the street. In addition to mega shopping, the mall provides an air condition path to the Burj Khalifa, Dubai Aquarium, and the Armani restaurant. Great staff, tremendously large swimming pool, and no-charge valet parking. Small downside, we had a premiere suite (on the 21st floor), and even with these accommodations, there weren't enough readily available electrical outlets to charge portable devices.

Free breakfast with my hotel package which made my trip much more convenience at Dubai.

Not a good experience. Not happy about it at all.

We were in Dubai in December so the weather was pleasant. The Dubai Mall was a convenient 10-15 minute walk from the hotel, only 1-2 minutes of which was outside. As soon as you enter the metro there is a bridge with a series of automated walkways all the way to the mall. Upon check-in we we're given a free upgrade with a view of the Burj Khalifa.

Friendly staff, clean rooms and restaurants. Convenient to shopping and sightseeing.

The hotel is across the street from the Dubai Mall Metro station from which you can walk (or ride the conveyer belts) in air conditioned comfort to the world's largest mall or take the Metro to other parts of Dubai. The only problem we had was finding the hotel by car which is a bit tricky and our rental car GPS did not help, but when we come next time we will not bother to rent a car as it is not needed.

Sofitel hotel is excellent and it's staff are very professional, friendly and they have to me a great customer service

Hotel nice and quiet good location near Metro walk from hotel 15 min to 20 mins to center The Dubai Mall late check out after I had enough time enjoy swimming pool

Fantastic restaurants with a wide variety of options. Pool area very nice with excellent service and delicious cocktails!

Short but lovely stay. Had dinner in the Japanese restaurant. this is the third time having dinner there and it was outstanding.

So before I book my hotel I search the reviews & I must say this hotel was 100% luxury & comfort...Close to everything that you want to do & visit..The only thing that was a distance was Alantis Palm... The Staff goes out there way to accommodate all your wishes..Me & My spouse were taken care of greatly.Checkout the club in the hotel Inca...I would like to give a special shout out to My guys outside that were extremely helpful as well with making sure we got our taxis or when we going somewhere nice we took the lexus ..One very tall gentlemen & shorter gentlemen..But they were all great...No need to look anywhere else when going to dubai..When I go back in November I'm DEFINITELY booking sofitel.

The hotel is in a great location, walking distance from Dubai mall and burn khalifa. The stuff was very helpful and the condition of the hotel is great. The breakfast was amazing! Thank you for the excellent service. Will definitely be back.

Very good location and services close to Burg Khalifa

Room options

Luxury Room

Twin 2 | Sleeps 2

Luxury Room, View (Burj Khalifa View - Club millesime)

King 1 | Sleeps 3

Luxury Room (Coastline View)

King 1 | Sleeps 3

Luxury Room (Burj Khalifa View)

King 1 | Sleeps 3

Guest reviews for Sofitel Dubai Downtown

Everyone (18) Couples (1) Business (1) Family (2)
5
Families Partner Couples

Excellent service. Got an early check in and even room upgrade. Front desk and concierge could not have been nicer or more helpful

By on Jun 23, 2019

Review comment responded on Jul 2, 2019

Dear Guest, we are truly delighted to read your wonderful feedback highlighting our quality of service. Thank you and we look forward to the pleasure of having you back in the near future.

5
Everyone

By on Mar 25, 2019

Review comment responded on Apr 3, 2019

Dear Guest, appreciate you for taking the time to post a review and for choosing to stay with us. We hope to welcome you again in the near future.

5
Families

Great location and excellent service. Hotel is clean and amenities are fantastic. Close to Dubai mall and Burj Kalifa. Transportation to and from to any place to Dubai is very convenient by car. Taxis are available round the click. Staff will help you to arrange transportation. Just ask. Train station is next door too. There is 24 hr restaurant next door. Mall is 15 minute walk through the walk way well lighted and extremely safe. So many restaurants and 2 great food courts in the mall. Mall open 10 am to 12 mid night. Every kind of food in the world is available. Very reasonable price. Dubai perhaps the safest city in the world. Almost zero crime. Over all excellent

By on Mar 2, 2019

Review comment responded on Mar 18, 2019

Dear Guest, thank you for taking the time to leave a wonderful review. We're thrilled to hear that you enjoyed our convenient location and the quality of staff service.

5
Everyone

Great spot next to the mall and close to the Burj. Would stay again.

By , from Medina wa on Nov 29, 2018

Review comment responded on Dec 11, 2018

Dear Guest, Thank you for your amazing feedback that makes us happy. We are looking forward to welcoming you back at Sofitel Dubai Downtown with unforgettable experience. Sincerely, Your Sofitel Dubai Downtown Team

5
Everyone

One word “Awesome” to explain our stay at this Sofitel Hotel.

By , from Chicago, IL on Sep 9, 2018

Review comment responded on Sep 10, 2018

Dear Guest, I appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. We hope that we can welcome you back to Sofitel Dubai Downtown again soon for another relaxing stay. Sincerely, Your Sofitel Dubai Downtown Team

5
Everyone

Walk to the Dubai mall, partial view of the Burj Khalifa. One of the best Spas I have experienced

By on Aug 16, 2018

Review comment responded on Aug 25, 2018

Dear Guest, Thank you for staying at Sofitel Dubai Downtown and for highly recommending the hotel. We are truly glad to hear that you were satisfied with your overall experience. Cant wait to have you back. Sincerely, Your Sofitel Dubai Downtown Team

4

great location - burj khalifa - dubai mall

Everyone

Great location. Dubai Mall across the street. In addition to mega shopping, the mall provides an air condition path to the Burj Khalifa, Dubai Aquarium, and the Armani restaurant. Great staff, tremendously large swimming pool, and no-charge valet parking. Small downside, we had a premiere suite (on the 21st floor), and even with these accommodations, there weren't enough readily available electrical outlets to charge portable devices.

By on Jul 1, 2018

Review comment responded on Jul 4, 2018

Dear Guest, We appreciate you for taking the time to write a review and for choosing to stay with us. It’s great to hear that you had a pleasant and enjoyable stay. Your feedback is very important for us to improve more our service and facilities. We hope to welcoming you back at Sofitel Dubai Downtown. Sincerely, Your Sofitel Dubai Downtown Team

4

nice hotel walking distance to dubai mall

Everyone

Free breakfast with my hotel package which made my trip much more convenience at Dubai.

By on May 29, 2018

Review comment responded on Jun 3, 2018

Dear C, Thank you for taking the time to review us and we are glad you enjoyed your stay with us. We are looking forward to welcoming you back soon.

1

not a good experience

Everyone

Not a good experience. Not happy about it at all.

By on May 23, 2018

Review comment responded on May 26, 2018

Dear Our Guest, Greetings from Sofitel Dubai Downtown! I am of course most concerned to learn that your experience fell below the high standards we strive to achieve and I would like to offer you my most sincere personal apologies that you were left to feel disappointed, Kindly can you highlight the areas we need to improve on. Looking forward to hear from you.

5

nice hotel close to dubai mall

Everyone

We were in Dubai in December so the weather was pleasant. The Dubai Mall was a convenient 10-15 minute walk from the hotel, only 1-2 minutes of which was outside. As soon as you enter the metro there is a bridge with a series of automated walkways all the way to the mall. Upon check-in we we're given a free upgrade with a view of the Burj Khalifa.

By , from Seattle, WA on Dec 31, 2017

Review comment responded on Jan 4, 2018

Dear Guest, First of all, thank you for staying Sofitel Dubai Downtown during your recent visit to Dubai. We do know that there are a lot of hotel choices in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a review of your stay with us. Your comments are much appreciated. We are looking forward to welcoming you again at Sofitel Dubai Downtown. Sincerely, Your Sofitel Dubai Downtown Team

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.