great excellent hotel, excellent certain parts of the room, bed frame and walls there were dirt splattered and you can hear other guests in the other rooms. Especially chair dragging that woke me up a few times.
Walla need better soundproofing. There's a charge if you lose your room card.
We enjoyed this hotel very much. This hotel is gorgeous and the staff are awesome! We are sad that we missed out on breakfast which can only imagine is delicious. Lots of places to shop and eat nearby.
The front desk staff are exceptional. They are efficient, very friendly, and knowledgeable. The hotel condition doesn't do these staff justice. Staff fit for 5-star hotel, hotel itself is less than 2-star quality. Hotel's very old which's fine, but maintenance is horrible. We stayed in 3 different rooms while here (1st night we upgraded ourselves to executive for early checkin, 2nd was line-room, 3rd staff upgraded us to executive- we're scared to imagine what would have happened if we hadn't upgraded) and all three rooms were dirty. Upon checking in, we saw dried up noodle pieces on the counter in one of the rooms, got bitten by god-knows-what in the second room, and cigarette stench in third room ( I thought this was non-smoking hotel). Common factor in all three rooms were long strains of hair left here and there.Definitely wasn't clean.Their bathrobes have makeup stain on the collar lol. I don't think they washed it, they seemed to have just hung them up after previous guest used them. Amenity was horrendous as well.The Line-friends room was fine, but Executive room had amenities that literally had no scent and absolutely did nothing. We took a very long shower each time wondering whether we were being cleaned or not. Long time spent in shower was also highly due to lack of water. It was drizzle! You'll waste a lot of time in shower. Hotel's for sure cheap, and you usually get what you pay for, but in this case, you are paying much more than what you'll get.
Located in Jung-gu within a short walk of Namsan Park, Sotetsu Hotels The Splaisir Seoul Myeongdong is within a mile (2 km) of other popular sights such as Myeongdong Cathedral. This 4-star hotel has 428 guestrooms and offers conveniences like 2 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including BST, which specializes in American cuisine. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and slippers, and beds sport premium bedding. Refrigerators, coffee makers, and safes are also standard.
Sotetsu Hotels The Splaisir Seoul Myeongdong features a 24-hour gym, free WiFi in public areas, and meeting rooms. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Additional amenities include a 24-hour business center, laundry facilities, and a banquet hall.
great excellent hotel, excellent certain parts of the room, bed frame and walls there were dirt splattered and you can hear other guests in the other rooms. Especially chair dragging that woke me up a few times.
Walla need better soundproofing. There's a charge if you lose your room card.
Dear valued guest, Thank you for taking the time to provide a review of your recent stay at our hotel. We apologize that you experienced noise issues during your stay. We strive to provide a comfortable and peaceful environment for our guests, and we're sorry to hear that we fell short of that expectation. Regarding the charge for lost room keys, we understand your concern. Please know that this is a standard policy in many hotels for asset management purposes, but we will take your feedback into consideration as we continue to evaluate our policies and procedures. We thank you for your feedback, and we hope to have the opportunity to welcome you back and provide you with a better stay experience. Best regards,Sotetsu Hotels The Splaisir Seoul Myeongdong
We enjoyed this hotel very much. This hotel is gorgeous and the staff are awesome! We are sad that we missed out on breakfast which can only imagine is delicious. Lots of places to shop and eat nearby.
Dear Valued Guest,Thank you for staying with Sotetsu Hotels THE SPLAISIR Seoul Myeong-dong and sharing your detail experience with other travelers. There is no greater satisfaction than receiving kind words from a valued guest.Our hotel has many kinds of room types. There is also a room type with a Hinoki bath, so we recommend you to use the Hinoki bath next time you visit.Currently, our hotel offers a variety of benefits to its members. Typically, we offer a gift certificate of 5,000 won for every number of nights per room, and a variety of other benefits are included.Please visit our hotel website to sign up for membership, and use it at a lower price than other hotel reservation sites.All employees will always try to provide a warm and family-like comfortable atmosphere and service.Once again, thank you very much for leaving your review.Warm Regards,The SPLAISIR Myeong-dong
The front desk staff are exceptional. They are efficient, very friendly, and knowledgeable. The hotel condition doesn't do these staff justice. Staff fit for 5-star hotel, hotel itself is less than 2-star quality. Hotel's very old which's fine, but maintenance is horrible. We stayed in 3 different rooms while here (1st night we upgraded ourselves to executive for early checkin, 2nd was line-room, 3rd staff upgraded us to executive- we're scared to imagine what would have happened if we hadn't upgraded) and all three rooms were dirty. Upon checking in, we saw dried up noodle pieces on the counter in one of the rooms, got bitten by god-knows-what in the second room, and cigarette stench in third room ( I thought this was non-smoking hotel). Common factor in all three rooms were long strains of hair left here and there.Definitely wasn't clean.Their bathrobes have makeup stain on the collar lol. I don't think they washed it, they seemed to have just hung them up after previous guest used them. Amenity was horrendous as well.The Line-friends room was fine, but Executive room had amenities that literally had no scent and absolutely did nothing. We took a very long shower each time wondering whether we were being cleaned or not. Long time spent in shower was also highly due to lack of water. It was drizzle! You'll waste a lot of time in shower. Hotel's for sure cheap, and you usually get what you pay for, but in this case, you are paying much more than what you'll get.
Dear Valued Guest, Thank you for your interest in our Hotel. We are always pleasure to hear your comments. Sincerely apologize for the uncomfortable and unpleasant experience that you had from our hotel. Our hotel is always pursuing the best service but we regret that couldn't fill up your expectaions and any inconvenience. Through this opportunity, all employees share customer complaints and we will provide our best high quality service to every each one of our guests. We can be provide the further development of our services from your reproach. Promise if you visit our hotel once again in short period, we promise to carry all improved service. If you have additional required or upon requests, please feel free to contact us at any time. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeond-dong
Dear Valued Guest,Thank you for taking the time to leave a review of our hotel. We're glad to hear that overall, you had a great experience at our hotel. However, we apologize for any inconvenience caused by cleanliness issues in certain parts of the room, such as the bed frame and walls. Maintaining a clean and comfortable environment is important to us, and we will address this matter with our housekeeping team to ensure that such lapses are avoided in the future.We apologize for any disturbance caused by noise from other guests in neighboring rooms. We understand how important a peaceful and restful sleep is, and we will take steps to minimize noise disturbances within our control.Thank you once again for choosing our hotel and sharing your experience. Your feedback is valuable to us as it helps us identify areas where improvements can be made. We hope that if you choose to stay with us again in the future, we can provide an even better experience that exceeds your expectations regarding cleanliness and noise levels.Sincerely yours,Sotetsu Hotels The Splaisir Seoul Myeongdong