I thought the gal that worked the desk was rude.
Nice location, Very clean hotel, absolutely recommended
amazing bed and pillows, slept like a darn hibernating bear
Hotel was clean and new but sterile. Breakfast was advertised- I know things are different due to covid but the lack of options for breakfast should be noted on booking site. We have traveled to other hotels during covid and had much better options. Will seek other brands over Best Western next time.
Please do not book this season if looking for a swimming pool.
We took the suggestion of eating next door at The Tipsy Turtle.
Very convenient to airport. Recently upgraded renovations. Restaurant next door but a drive to anything else
Wonderful hotel just five minutes from the airport. Extremely helpful and friendly and knowledgeable staff.
Very easy to get to from highway. Clean, pleasant staff, good breakfast.
Neat and clean; friendly staff; quiet; easy access to the main interstate; ample parking space; nice lobby with plenty of room to relax if you need to wait for shuttles to airport
everything was great, we froze first couple hours but that’s because of our own accord putting the ac on rather then heater. 5/5 stars
Very convenient to airport and interstate. 24 hour shuttle service with friendly staff. Recent upgrades are tasteful though a bit stark.
The rooms are newly renovated. If you get a queen bed the bathroom is huge! Everything was clean and beautiful. Only problem was the pool wasn't open yet. Probably due to renovations.
Located 2.8 mi (4.5 km) from Montage Mountain Wildflower Sanctuary, Best Western Plus Wilkes Barre-Scranton Airport Hotel is within a 10-minute drive of PNC Field. This 98-room hotel has a 24-hour fitness center, free self parking, and a 24-hour business center.
Best Western Plus Wilkes Barre-Scranton Airport Hotel's 98 soundproofed rooms provide microwaves, refrigerators, and coffee makers. 49-inch TVs come with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include free local calls, ironing boards, and desks.
Best Western Plus Wilkes Barre-Scranton Airport Hotel features a 24-hour fitness center, free WiFi in public areas, and a meeting room. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
I thought the gal that worked the desk was rude.
Nice location, Very clean hotel, absolutely recommended
Thank you for taking the time to leave this valuable bit of feedback. We are pleased to find that our property was so well-suited to your needs and, perhaps most importantly, we exceeded your expectations in respect to guest safety and sanitisation: the safety and comfortability of our guests is our top priority, now more than ever. Stay safe and we look forward to having you again.
amazing bed and pillows, slept like a darn hibernating bear
High praise for the comfortability of our rooms does not get better than sleeping like a hibernating bear. That is really all that can be said. Stay safe and we look forward to having you again, whenever you are out this way.
Hotel was clean and new but sterile. Breakfast was advertised- I know things are different due to covid but the lack of options for breakfast should be noted on booking site. We have traveled to other hotels during covid and had much better options. Will seek other brands over Best Western next time.
Thank you for taking the time to provide this valuable feedback from your recent stay. While feedback is always important, it is all the more so given the unique set of challenges posed by our current environment. Given the current environmental challenges, we adjusted our breakfast offering to strictly Grab-and-Go. This consists of a breakfast pastry, fruit, and bottle of water -though we do still offer tea and coffee (both regular and decaf). This has been noted on our Orbitz page under the Things to Know section, where “Individually-wrapped food options are available for breakfast”. We understand that this is far from ideal, however we chose this option out of an abundance of caution and look forward to going back to normal where we can once again offer our breakfast buffet.
Please do not book this season if looking for a swimming pool.
Thank you for taking the time to provide this valuable feedback from your recent stay. While feedback is always important, it is all the more so given the unique set of challenges posed by our current environment. With that in mind, many of our public-facing amenities have been changed out of an abundance of caution. This change includes access to our swimming pool and has been listed on our travel partners’ websites, giving potential guests the chance to make an informed decision about where their individual needs would best be met. If we can be of assistance in the future or if you would like to provide any further feedback, please do not hesitate to reach out to us directly. Once again, thank you for taking the time to provide us with your feedback.
We took the suggestion of eating next door at The Tipsy Turtle.
Thank you for staying with us. I hope you enjoyed your meal at the Tipsy Turtle. Please look us up again during your travels.
Very convenient to airport. Recently upgraded renovations. Restaurant next door but a drive to anything else
Thank you for staying with us. Yes, our hotel is a great options for the traveler flying out our awesome airport. We hope you had a safe and productive trip.
Thank you staying with us and the perfect score. We hope to see you again.,
Wonderful hotel just five minutes from the airport. Extremely helpful and friendly and knowledgeable staff.
Good morning, thank you for staying with us during your recent flight in/out of our awesome easy to navigate airport. It is a great airport to start/end your journey. Yes, our staff is awesome, which is the best part of our hotel. Thank you again for staying at our new Best Western Plus Wilkes Barre-Scranton Airport Hotel in the heart of Northeast Pennsylvania (NEPA).
Thank you for the perfect 5 score. We greatly appreciate it. Please look us up again on your next visit to our NEPA, Northeast Pennsylvania.
On behalf of the property I want to apologise for your experience. All of our staff members seek to provide a warm, welcoming, and comfortable atmosphere, so this is an aberration that I would like to better understand in order to take appropriate next steps. Please reach out to me at the property at your earliest convenience. If I am not available, do leave a detailed message with contact information so I can get back with you as soon as possible. Stay safe and I look forward to speaking with you soon.