We went on a very hot day. The lobby was stuffy - like the AC wasn’t on. Just to get our room key took quite a long time of waiting in line and then waiting for the whole process. They didn’t have a crib for the infant. Hot tub was broken. When I asked for extra blankets the man at the front desk said the laundry room was closed.
Price was good..room was nice...the beds were comfortable. Unfortunately there were some noisy people in the hall way around 2 am who woke us up.
Check-in was smoothe and the desk clerk was very courteous and helpful.
Overall great stay, rooms were clean and an overall good location.
The cleaning staff and front desk person were highly professional, courteous and friendly. The breakfast was quite extensive.
Thank you was ok Worked for me in the locations
Terrible staff. Manager Dan was terrible. I called at 10am. They said the room was all ready. When we arrived at 2pm we had to wait until 3 until they could finish cleaning. The guy at the front desk flat out lied to me. When I called him out on it...he began stumbling over his words and ignored us.
Hotel was just okay. The biggest issue was we stayed in room 307 which smelled like a wet dog. Honestly it really smelled bad. In fairness we had friends that were also staying at the hotel and they didn't have an issue with their room. Also I booked through the Orbitz site and would never do that again. I spent 3 1/2 hours on their customer service line before I even got to the hotel. All I was trying to do was extend my stay by one night and have the reservation be refundable in case I needed to cancel it. Customer Service was horrible
Our stay at tha Comfort Suites in Moosic, PA was a wonderful experience in every way. We highly recommend this establishment!
Even though our schedule was tight, I enjoyed coming back to the hotel. I will stay there again . Very comfortable
I don't recommend this hotel, the staff is extremely rude anfd has a attitude whenever you need something or ask them a question. My brother had asked for a change for a 10 so that he could play in the game room and the lady at the desk was extremely rude about it. The jotel is in a convenient area however the service is horrible.
The hotel was great. The breakfast was extensive. The only negative was the WiFi didn’t work very well and it stopped working in our room.
Located within a mile (2 km) of PNC Field, Comfort Suites Scranton near Montage Mountain is within 3 miles (5 km) of Lackawanna River. This 100-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.
Start each morning with to-go breakfast, available for a fee from 6:00 AM to 9:00 AM.
TVs come with cable channels, and free WiFi keeps guests connected. Other amenities include sofa beds, refrigerators, and microwaves. Housekeeping is available on request.
At Comfort Suites Scranton near Montage Mountain, guests enjoy features like an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables and dry cleaning/laundry. Additional amenities include a spa tub, a business center, and coffee/tea in a common area.
We went on a very hot day. The lobby was stuffy - like the AC wasn’t on. Just to get our room key took quite a long time of waiting in line and then waiting for the whole process. They didn’t have a crib for the infant. Hot tub was broken. When I asked for extra blankets the man at the front desk said the laundry room was closed.
Price was good..room was nice...the beds were comfortable. Unfortunately there were some noisy people in the hall way around 2 am who woke us up.
Anonymous, Thanks for the feedback. We appreciate it. Sorry for the inconsiderate noisemakers. Come back and see us again soon.
Check-in was smoothe and the desk clerk was very courteous and helpful.
Thanks for you kind words. I'll be sure to pass it along to the front desk. It will serve as encouragement to continue to provide an excellent home away from home experience for all our guests.
Overall great stay, rooms were clean and an overall good location.
Thanks for the glowing review! We appreciate you! Come see us again soon!
Thanks for the five star review. We really appreciate it! Come back and see us again soon!
Anonymous, Thanks for the five star review. Come see us again soon!
Thanks Anonymous for your mysterious feedback. Please reach out if you'd like to identify yourself and explain your review. Come see us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Scranton near Montage Mountain.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.